Been with Aruza now for 6 years. Outstanding customer service and definitely great pest control results!

The Aruza technicians themselves are fantastic, but the contracts that the salesmen get you to sign are predatory. I wasn't going to purchase the service initially when the salesmen were making the rounds in our neighborhood, but the gentleman dropped the monthly price and gave me a "friends and family discount". We're 15 months into an 18 month agreement and I've attempted to cancel twice, only to have an offshore customer support specialist tell me that I need to pay $300 in early cancellation fees if I choose to not continue the service. We're going to let our current agreement expire and pray that they don't try to pull anything underhanded during the renewal period. Buyer beware. Purchase some Orthene and glue traps yourself and avoid the trouble. read more

Would give 0 stars if I could. Their door to door tactics are straight up harassment. They ignored both of my no soliciting signs, rang the doorbell 3 times, pounded on the door, and rang the doorbell three more times. They woke up a daysleeper in the house, freaked out my skittish animals, and woke my 10 month old baby. Their services must be as terrible as their etiquette if they have to resort to harassing people to book with them. read more

Aruza Pest Control - No soliciting sign before approaching the doorbell - Pest Control Near Me - Charlotte, North Carolina

Aruza is the absolute worst. First the send a guy out who refuses to spray inside. 2 weeks later they come back because the bug problem is not gone. For the next 3 days I start seeing palmetto bugs.... A new issue. I call and ask for a same day appointment they say no and the operator laughed about the palmetto bugs. I tell them I want to cancel my contract and to speak to manager. They tell me someone will call me back in 24 to 48 hours. In the meantime I call another company who asks did they spray the cracks and crevices and I said no. Only the doors and windows. And that is how the live palmetto bugs are getting in and the other bugs haven't stopped. 48 hours later nobody calls me back so I call again. I speak to the rudest person I've ever worked with in customer service and he tells me I should expect an increase in activity, yes that's supposedly true if they were dead bugs, but they're not. He says he'll send a manager out, the manager to whom my business wasn't important enough to call me back. I said no and he said I can pay $150 or they can send my account to collections. Was so rude would not agree to cancel without a fee even though Aruza is in breech of their contract by not solving my problem. He kept repeating $150 or i can send to collections. I paid the $150 to get out but I will NEVER ever work with them again and I would encourage everyone I know to look somewhere else. read more

I've been using them for a little while now. Customer service is not good. The only person I like to deal with is Harry. He is one of the technicians that comes to your house. A year or so ago I was having issues with ants. I had to wait for a week. They did not care at the office. That I had ants. The only reason I stayed with them was because of Harry except for the ants a couple of times. Overall, the service is good. But they do need to work on their customer service. read more

I was very pleased with the service provided today by Marquise@Aruza Pest Control . He was professional, attentive, and took the time to listen to my concerns. All requested tasks were completed thoroughly and with care. I would be happy to have him service my home again in the future. Wendy L read more

Signed up 5/22 with promo of $235 fee waived with one year contract and $65/session. Informed them we have dogs; they said they would let us know they arrived so we can keep dogs off the grass for 15-20 minutes, as recommended. They came out 5/24, parked in our drive and got to work. After they were done we received an email with the photo and name of the employee, confirmed work completed, and I saw the $65 charged to my card. 6/24/24: Was charged at 7:47am for service but never saw Aruza. Dogs have us up by 6am daily; we didn't see or hear Aruza and dogs didn't go ballistic with someone on our property. Even more so, we were in the process of getting ready to leave for work, so their claims they were here are false. I also didn't receive email confirmation with employees name and time he came out. I tried texting, chatting, and calling but could not reach anyone except the confusing text messages attached. We will be cancelling and letting everyone we know about the ripoff that will cost us an additional $235 for their not honoring their contract. (If you cancel within the first year, they charge you the waived $235 fee). Good first time experience; shows they can do it but choose not to. This is a scam and I would highly recommend NOT using Aruza. read more

Aruza Pest Control - Text stating it was done before 9am, then again saying it was done IN THE FUTURE. - Pest Control Near Me - Charlotte, North Carolina

Brian was lovely- Great communication about arrival time, kind, detail oriented, courteous, knowledgeable, answered all of my questions thoughtfully. Really listened to my concerns and created a plan that fits me/my dog/our home needs. I'm seeing a lot of bad reviews but my experience has really been great so far read more

Update 2: They had billed me even after charging me $150 to cancel. I wrote them an email and they corrected the problem and were friendly about it. read more

Not worth the fee! You can do better by going to Home Depot and buying a gallon to spray around your house instead. I still had ants and mosquitoes. Soliciting around the neighborhood for this crap!!! read more

Aruza Pest Control - Soliciting - Pest Control Near Me - Charlotte, North Carolina

service member never showed up for my appointment, I called out of work for this appointment. I'm still waiting for my appointment.

George is very thorough! Explains everything he does and why! Aruza sends out a tech promptly. Very good service!

Don't use these people. I have had a contract with them for 8 months for mosquitoes and mites outdoor service. They claim they have come out every quarter and sprayed the yard but, we never see them. My dog has had flees twice and ticks. 4 times. When I called to cancel service they said they would charge me $170 cancel fee when service would cost $160 how the hell do you justify this kind of business. The service is bad and they don't care about their customers just money. Don't do business with these people they are a rip off. read more

HORRIBLE COMPANY! Takes your money and bad/no service. I on limited income. Say they treat 30 feet perimeter around house - BS !! Only mosquito spray - no other bug chemicals- the house AND NOT under or around the large deck attached to the house so bugs hide there! I was here every time and was never the same tech. If call & ask for specific treatment area (fire ants) which their treatment reminder text says to do, the info never is passed along to tech doing the work. Why call? They come out during rain storm to tell me they can't treat and will be rescheduled. They rescheduled over a week later ?!!? Even tho didn't rain for next 7 days ? Have to deal with Bugs & fire ants for another week. One tech did report to the company that he DID treat during a rain storm but he reported he treated my garage- BUT I dont have one. Tech reported he treated my sidewalk - again i don't have one. So their techs lie. How can you trust that company. This company has no empathy for seniors with health issues or care about any customers. read more

This is the shadiest company I have ever had the displeasure to deal with. I signed up with a promotional rate of $50 because they were already spraying in my area.. that per the salesman at my door was supposed to be just a one time fee and one time spray. I kept getting charged $50 a month so I called to find out what was going on and they told me I would have to pay $200 to cancel because of the promotional fee and some contract that I never signed. This is the worst sales tactic ever. You can guarantee that when the 12 month contract I was somehow signed up for is over I will be 100% cancelling and cutting all ties with this company. read more

I think that this company is likely borderline illegal. When I said I did not want service from the man who showed up at my door, because we already have a company we're quite happy with, he said they would spray just that day for a one-time fee of fifty dollars because they were "in the area." I agreed, because my current company does not spray for mosquitos. He had me sign on his cell phone, which now I realize was because he did not want me to see the paperwork. He explained that I was paying for one day of service. Now I'm caught in a fifty dollars a month contract, and no services have been rendered. Not one person has showed up. The manager will "contact me" in two days. I'm not confident anything will go well there. They lied. Please stay away from this company. read more

Absolutely disrespectful company. We have very clear signs at the entrance to our neighborhood stating soliciting is prohibited and their salesman still knocked on nearly every door in the neighborhood disturbing people during work hours and dinner. They even knock on doors with actual large, Do Not Solicit signs on them! And even worse, if you didn't answer, they knocked 4 separate times! As President of our HOA I am the one who gets to field the complaints from residents. I cannot recommend a company with so little respect for signage and people. read more

Aruza Pest Control - Sales guy - Pest Control Near Me - Charlotte, North Carolina

Buyer Beware!!! Their salesmen are coming door-to-door selling you the moon right now. Be sure the moon is listed in your contract! I thought this was a reputable company, but have quickly found out that everything with them is a pack of lies. They sell you on the fact that they can do this, this, and this as part of their pest control. Then the tech comes out and you quickly find out that they do not do those particular things. They are not licensed to do this, there really are no chemicals to take care of that, etc. You report it, and a manager tells you that is correct, but then you talk to another person in the company and that is wrong...they do take care of those things. Nobody seems to know what the company actually does, or can do, and it soon becomes nothing but lies. It is a he said, she said game. Then when you have had enough and you want out of your contract due to deceptive sales tactics and failure to deliver promised services, they put you through to a woman who is so rude and talks all over you while you are talking. She is simply vile, and let's you know there is only one other person in that company more important than her, and he will not take calls. Hmmm...wonder why? She will cancel your contract, and she will charge your credit card your cancellation fee...mine happened to be $199. Otherwise, your account remains open and you continue with your monthly payments. So beware of this company. They are based on lies and deception. It is how they make their money. Do not let it be your money they get, and you get nothing in return, other than the tops of your windows wiped out with a feather broom, and a liquid sprayed on your grass up to 3 ft out from your house that has no chemical scent at all. Could that have been water? Nooooo! read more

first initial service they were late. then the service that was told by salesman was not completely done. had to ask technician to do what i was told would be done and then certain services was not preformed. I was disappointed in the service that was preformed. Then I get email to call and I did. My service was supposed to to be whole yard pest control. Lady I talked with told me they do not offer whole yard treatment. Totally unacceptabl. They need a class with salesmen. Would have gave negative stars if possible read more

Due to poor quality of work, lack of communication and poor customer service I would not recommend this company. They don't even equip their employees with the appropriate tools to complete standard work. Even when you try to reach out locally, you get outsourced overseas. read more

The sales agent lied about offer me Aruza Pest Control for 45 semi annually and tried to charge me monthly after my initial payment. When I called to cancel they stated that I would have to pay over $200. I would not recommend this company to anyone. read more

Would give zero stars if I could. They said they clean off cobwebs which they do not. They said they treat the inside of the home monthly. They don't. They do come once a month to spray the yard but my son is covered in mosquito bites and last week there was a yellow jacket nest in my grass so it doesn't work. Trying to cancel the service and they are completely ignoring me and refusing to deal with me. I'm sure you can find a more honest and reliable place if you're looking for pest control. I will likely have to go to the BBB to get them to stop charging me. read more

Number one I was nice and gave them a chance after they of course do all their sell tactics because I did need a new person. They came out and sprayed and within a short amount of time I had to spend $500 on flea medicine which I have not had to do in years and also we were getting eaten by mosquitoes. I told him I did not want their service anymore. But the worst part is I already had a no soliciting sign up. A guy called me from their company and we spoke and it was an email saying that I did not want their service and they were nice and let me out of any kind of contract. And I told him about the no solicitation sign...but i'll let it slide this time because the salesman was nice. Some of them get snarky. But I got solicited again today by the same company and they woke my daughter up, I have a dog that just had her spleen removed. They woke her up and I had to go out in the heat and talk to the police because I'm so sick of solicitors of Pest companies coming to our neighborhood. When I asked him and the officer asked him if they had a permit, he couldn't give a straight answer, so the officers went to find him to see. They did not find him. A little bit later... I see the boy on his scooter on the phone booking it out of the neighborhood. I did not like their product...I don't like their service or their customer service. read more

Aruza Pest Control - Plain sight! - Pest Control Near Me - Charlotte, North Carolina

I bought a package and I dont know if it gets more effective with time or what but I had spiders and ants back within DAYS of the service. I HAVE emailed twice and NO ONE has responded. IF you are offered the yearly service say NO and go buy the stuff you been using from walmart, I am going to attempt to cancel AND reporting to the BBB. I HATE giving negative reviews but I dont have money to spend on something that didnt work and NO ONE stepped up to correct it. Maybe NOW someone will check for my emails and correspond with me!! read more

Aruza Pest Control - Pest Control Near Me - Charlotte, North Carolina

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They are just salesman and will tell you anything to get you to sign. All they want is the 12 month contract. I was told by the salesman that if I already had service with another company they would discount the initial service by $100, Even had to show them an invoice. Turns out they are way more expensive and offer less treatments than my prior company. Now that I cancelled before the 12 months they want to charge the $100 back. I would never recommend this company. Bulwark, I'll be calling you back!!! read more

The absolute worst company I've ever dealt with when it comes to Pest Control. Overpriced and dishonest throughout the entire process. They also continued to bill me and charge my card (without permission) after I cancelled the termite protection service instead of retroactively terminating it back to the paid through date like ANY other insurance which is EXACTLY what it is in THEIR own words. They will not let you cancel without trying to charge you any and every fee they can think of. Unethical company and we have been much happier with the services we've gotten before and after making the mistake of using Aruza. Don't do it, you will regret it. read more

horrrible customer service, took off from work for a scheduled appointment with azura, no technician never showed up, no phone call, no text...called next day to speak with manager, no manager available, promised a call back, never received a returned phone call will definitely be canceling my services .this company does not care about there customers would definitely not refer to anyone, the worst!!! read more

Absolutely horrible. had another service and Aruza sales rep begged for me to switch over and offered a promo deal with a fantastic price and said I would be the happiest person ever as their service and work is unmatched. He definitely needs to go back and do his homework cause their service is the worst thing I've ever seen. one of the biggest reason I switched was that they said with their treatment they do the lawn to "push bugs out and make sure they don't come near your home" they have done 1 lawn treatment since I've been with them and their other treatments are a waste of time. my house has more bugs in it now than ever before. "we guar our work and if theres an issue let us know and we'll come back and fix it and no extra charge". Bullshit! I called and sat on hold for 45 minutes until I have to assume someone just hung up or disconnected me. reached out to the sales rep that assisted me to let him now and absolutely ignored me. Use anyone else but these guys. Learn from my mistake and pay the little extra money to get quality service. I settled for the cheaper price and in this instance I received cheap work read more

I have used Aruza for two years. They have always had wonderful customer service, showing up on time, and calling with any concerns. My regular tech, Maurice, is always professional and thorough. And no more pesky bugs! read more

We are extremely happy with Aruza Pest Control, and recommend them to anyone wanting to keep pests away. Our Area Manager Brett Reid is absolutely fantastic, he always shares with us what he has treated and what to expect. He ALWAYS arrives on time, and is so pleasant to work with. We can't say enough great things about Aruza Pest Control UPDATE: Another AWESOME experience with Aruza, Jordan came out and sprayed inside and outside and went above and beyond to treat our home. He also resolved our fruit fly situation in the kitchen and talked to me about prevention and outcomes. Jordan was incredible and you can't beat the customer service at Aruza, we adore this company! read more

My technician, Kayla Schropp was excellent at her job. She is very good at checking everything that needs to be checked and she deals with all the issues in a quick and successful manner. I highly recommend Aruza for their good service. read more

These guys are really customer focused. We live in wooded neighborhood and were having trouble with the awful Palmetto bugs. I've had other pest control companies but they never fixed the problem. After the first service the awful bugs were gone!! They said if I see any other between my scheduled service just call and they'd come right out. Well I hate those bugs and if I see just one I call and they come right out! Every technician that has come to my house has been thorough, considerate, professional and really personable. They have been a great investment for our home. read more

I have service with them now, Waste of money. They promise everything and you get nothing. I am out of the Orlando area. Called, and emailed with no response. read more

We hired Aruza shortly after moving in to our new home, and we have been more than pleased thus far! Not only are the technicians prompt and friendly, but they really make you feel like your needs are being met! We are very happy with them so far, and would highly recommend them! read more

I am extremely disappointed with Aruza Pest control. They are door to door salesman not pest control. I have had 2 re treatments for the same pest problem and it hasn't gotten better. final the branch Manger Joshua Nagel said they can't get rid of spider and bugs they just try to control them. The door to door sale person didn't say that. he promised to get rid of all spider and bugs. who would hire a Pest control if they told you up front they can't get rid of your pest problem. he also said our name says pest control. They aren't controlling them either. read more

Soloman and Jordan with Aruza Pest Control are the best! They came by and sprayed in a timely manner and also gave us a reasonable price. Great customer service! read more

Having their services for last one year and i am completely with their service. Professional and willing to answer any questions i had read more

I have been using Aruza for the last two years? And I can not say enough great things about them. Just recently they had came out to do the annual spray and we had all that rain which drove the ants to different locations. A call to Aruza and Kaleb, our tech came out and took care of the problem. I would recommend this company read more

There is no way 5 star reviews are not paid for. This company is a cash grab on crappy services and locked in contracts with hefty cancellation fees. 400 dollars in my case. Im convinced the techs are spraying sugar water when do treatments. The spiders in my garage and back patio actually got worse since their treatment. Door to Door guy is a complete liar. Will never give another door salesman a chance again. Do get scammed by these guys. Just go to home depot like im doing. read more

I highly recommend Aruza. They do more than any pest control company I have used in the past. The service is from the front curbside to the back yard fence. Most companies stop at just outside the edge of your house. Very reasonable rates and good efficient tech that did all that was promised. Very pleased!! read more