I've been wearing glasses for nearly 8 years now and while I've always had frames that worked I had…read morenever truly loved the practice(s) I had tried out... until Ideal Eyes. This female-ran business really has it all--the staff is kind and knowledgeable, the place is clean and well decorated, and Dr. Surh is a master of her craft. Not only was she able to quickly get my prescription updated (and answer any and all questions about my eye health), she was equally great at helping me ease my way into contact lenses. Past optometrists have been reluctant to get me onto contacts because of my astigmatism, but Dr. Surh was flexible and gave me plenty of options (with follow-ups) until I found the perfect lenses. Overall, a great and painless place to keep your eye health in check. And while I haven't purchased frames from them directly I can attest to their wide and stylish selection. So happy to have found this gem!

I've been going here for years, and I want to lead with this: the doctor herself knows her stuff…read more If eye exams were the only thing that mattered, this would be a five-star review and I'd be done typing. But apparently my appointment needed more than a confirmed booking to survive -- it needed backup documentation, a notarized affidavit, and possibly a blood oath. Here's what happened: I booked my annual checkup over a month in advance and got a written confirmation for the date and time. Fast forward to this week, and I get an automated reminder to book an appointment -- for the one I already had. I let them know, and was told, with confidence, that no such appointment existed. So I did what any reasonable person does when accused of hallucinating their own calendar: I forwarded the confirmation email. Turns out I hadn't imagined it. My slot had quietly been given to someone else, and the original booking had apparently never made it onto the calendar, even though they literally said it was confirmed. Rather than asking what would work for me, the doctor herself jumped into the conversation and unilaterally picked a new date and time on my behalf. I explained it might not fit my schedule and asked, reasonably I thought, why my confirmed spot wasn't honored in the first place. That question got a polite apology and a change of subject -- twice. I had seen this lack of explanation once before - a year or two ago, I had ordered a pair of glasses which took much longer to be delivered than promised, but they never provided updates or explained what the problem was. At the time, it was frustrating but I didn't think much of it -- now I am realizing there seems to be a larger problem. To be fair, the doctor did eventually admit that, in terms of the appointment, a quick email search by her staff would've settled the whole thing on day one. Progress, I guess. Bottom line: if you go here, save your confirmation email like it's a winning lottery ticket. The medical care itself is genuinely good -- the left hand just doesn't always know what the right hand booked. And be aware that, if there are any problems, they will just try to gloss it over, without providing transparency or trying to make things truly right.

Excellent customer service. I came in today to discuss the glasses I ordered weren't right. Van…read moregreeted me with a warm welcome, water and he was attentive while I waited. Then I met with John. He immediately knew what went wrong, explain everything clearly on what the next steps were. I am grateful for the outcome. My day was heavy and I was tired but I left there so pleased and content of how all went. Nowadays service like I receive are nonexistent. Thanks again!!

Alas, the love is gone…read more My first pair of Warby Parker glasses were sunglasses, the day after my LASIK surgery in 2019 in Seattle. I loved them. I lost them. They discontinued them. I bought my second pair of Warby Parkers on vacation on Venice Beach in 2021 (featured in my profile pic!). They were called the Sonia, and black. I loved them. I lost them. They discontinued the black ones. WHY? I bought another color of Sonia, but I don't love them. My next were a pair of reading glasses. I have no idea why the frames were recommended to me. They were very unflattering. I donated them. Next, purchased in 2023 in Burlingame, were my favorite glasses of ALL TIME. Aja in Confetti Tortoise. I had Irlen lenses placed in them. My Irlen color is light pink and they looked AMAZING. I lost them two years later (heartbreak!!) AND THEY ARE DISCONTINUED. This is how much people love these glasses - people are selling them on Etsy and Ebay for $500 to 600. Why on earth would they discontinue them? But this next story is the cherry on the cake. I have ADHD which is why I lose glasses so often. That's on me. But this, this story drives me crazy. In 2025 I paid $$$ for an exam and expensive lenses for reading and computer work. The frames were amazing. Dasia in Ristretto Tortoise. But when I came to pick them up the prescription was wrong. They sent them back to fix. AND THEN EMAILED ME TO TELL ME THEY WERE DISCONTINUED. I asked for a refund.