After my bad experience (see my MVD NOW) review I opted to come here to transfer my Washington…read moreState license. They only take appointments but you can make them in advance or on the kiosks in the lobby for a later time that day. At first it's a chaotic scene and there's no one there to tell you how to check in. But it becomes apparent pretty quicly. Unfortunately there's really no explanation how to use the kiosks and a large number of confused people trying to use one of the two machines. I'm fortunate because I worked in tech for 30 years and am comfortable with computers. But the elderly and non native English speakers in front of me could have used a friendly face to help them out. Appointment is a bit of a misnomer, it's more like a window. My appointment was at 10 and once I got my number it was another good 20 minutes before I was called. But the TV system is clear and lets you know where you are in the order. The clerk who helped my was sufficiently friendly and quickly walked me through the process and I was out of there about 45 minutes after checking in. DMVs are one one of those strange places, like jury duty where you see all types of people. I heard at least two people yelling at the clerks for no apparent reason. Come on, try to be nice, they're doing the best they can in a chaotic environment.

Excellent service . In and out relatively fast with questions answered . Helpful staff. Overall it…read morewas fun

very frustrating coming to a state office for your needs. I recommend MVD Now I usually go to the…read more98th st location and usually get fast service. This time I chose to come here because I received a vehicle from a trust. I was told 3 different times that I needed different documents. So after a 4th trip, I was able to register the vehicle. It is VERY frustrating that everyone is NOT on the same page with the state MVD offices. There are too many people involved with different opinions. I hope that the state can get a set list of documents needed to avoid having customers take several trips to accomplish a transaction. Some employees are very rude and short with customers.

I am going to write the review as I sit and wait. Look, I know the MVD is notoriously AWFUL. The…read moreplace is usually packed, the staff is over worked, and it's 100% understandable. However, during COVID-2020, MVD's are now "appointment only." So, you wait about 1 month if not MORE for your day. This is why New Mexico cops aren't pulling folks over for out-of-date registration, in some cases it's not your fault. Anyway, I made an appointment for my Uncle who just moved here from Utah. We waited over a month for this appointment. Last month me and the boyfriend came to this exact location-- I would have given it 5 stars on that day. Here I sit and this dude who is the manager is nothing short of an ______ (swear word). If I wasn't elite, I'd use all the words. There are only 5 people allowed in. Mike Smith says this is the "Governors orders," but that's a lie. It is 10 people and that's for gatherings. But it wouldn't matter because me coming with my Uncle it was still just 5 of us in. Me being the 5th, so his counting is also off. Mike Smith tells me to wait in the 53 degree outside. I tell him I am paying and he said "well, hand him some cash." Real talk. Last month the same restrictions were in place and 5 people were at the window and the rest were spread about. Nevertheless, Mike Smith lets a man exit so, I can stay inside. His tone is mean as can be. He is rude and it isn't busy, the place isn't packed, and we nicely explained what was going on. To have a GROWN man talk so poorly to not just us but HIS STAFF is WRONG. Mike Smith needs to get another job. He needs to learn some curtesy. He needs to speak to people with respect like he is getting paid a wage to work with the public and have other humans work beneath him. I just watched him in the most rude manner belittle his employee who didn't have a mask on. Though masks need to be on, telling a grown man "that needs to be behind your ears, I don't care where you're going: YOU KEEP YOUR MASK ON" loud enough for others to hear is degrading. Maybe Mike Smith gets off being degrading, dehumanizing, and awful. I don't know. Now a female has taken over "door duty" and with 5 people in here already, is letting others come socially distance sit apart from one another. There are a total of 7 people in here. She didn't make this mom & son split or sit outside. She is being kind, educational, in fact she is the same woman who helped me and the boyfriend! MVD, give her the management job. NM MVD-- what are you doing with this kind of angry human at the wheel!? Does the staff here have a high "revolving door"? Does this place get a lot of bad reviews? Is it because you have Mike Smith at the wheel? I think so. Attitude is contagious. Mike Smith's attitude is the worst of the worst. It is not because of one person, employee, or the group-- it is simply because Mike Smith wants his paycheck and not the job that comes with it, or so it feels like. There is NEVER a reason to talk to grown adults the way you do, Mike Smith. I hope your chain of command reads this and sits down with each and every employee to ask about you on a REAL level. Is this a bad day? Prayers that it is, because working under this everyday would be unbearable. I will NEVER come back here. Ever. MVD's are rough. The pandemic sucks. You, Mike Smith, amplify the worst without remorse, empathy, or understanding. I hope you get well soon. 0/10 go anywhere else or call in advance to make sure Mike is not anywhere near the public.

I would like to take a moment to share a positive experience I had at the MVD today. While we often…read morehear about challenges or negative experiences, my visit was exceptionally smooth and efficient. The clerk, whose initials are JL, was professional, courteous, and very friendly throughout the entire process. She made the experience straightforward and pleasant. I truly appreciate the level of customer service she provided and wanted to ensure her professionalism is recognized.

My first visit to this location could not have been better. The agent with whom I had the pleasure…read moreto work, Esther, was highly efficient, professional, and truly kind. She made my rather confusing situation - two addresses - completely straightened out in a matter of minutes. I hear chronic complaints from neighbors about the poor state of affairs at our MVD offices. Too bad - I saw only efficient staff working together. All the complainers need to go see Esther!! Thanks for making my visit so grand!

I have to rate this! No one, and I mean NO ONE wants to go to the DMV! This was made easy. You come…read morein and if you have an appointment, you scan your QR code. If not, there's a walk in option. I saw an older lady trying to figure it out AND an employee ran over and helped. When does that happen? The board with the numbers, who's next, was big and bold, announcements were loud. It flowed quickly for a Monday! No pics, it's government office!

After going to the express MVD down the street and them being not helpful, I made a quick…read moreappointment online at the Sandia Vista MVD leaving the parking of the express place and was able to be checked in and seen at this MVD within 5 minutes. Manuel was our guy and he was SO HELPFUL!!! We have some issues with licenses/power of attorneys and he gave us every list of what we needed, every form of what we even might need as a just in case, and a step by step of how to get everything done. And he was happy and nice and had smile the entire time. I can't recommend him or this MVD location enough! Happy customer!

I visited your office on 1/8 at 11:00 AM and 1/9 at 9:41 AM. I would like to report a significant…read moreissue with an employee at the eye testing center (long black hair, glasses). Her behavior was unprofessional; she frequently screamed at customers and used a mocking tone when asked questions. On a positive note, the male employee who assisted me with my license today was excellent--polite, helpful, and efficient. I would give him five starts. I suggest that the first employee receive additional training in customer communication, as her current attitude is unacceptable for a front-facing role. I hope this feedback helps in addressing her communication style and ensuring a better environment for your customers.

I am writing to share feedback regarding my recent experiences at your office on January 8th at…read more11:00 AM and January 9th at 9:41 AM. During my visits, I observed and experienced significant issues with an employee who sits near the eye testing center (described as having long black hair and wearing glasses). Her behavior was highly unprofessional; she frequently raised her voice at customers and utilized a mocking tone when addressed with questions. This level of communication is unacceptable for a front-facing role. I strongly suggest that this employee receive additional training in customer service and communication to ensure a more professional and respectful environment for your patrons. I hope this feedback is constructive and assists you in addressing the communication style at the eye testing center. Thank you for your time and for recognizing the hard work of your standout staff members.

I was amazed! I was in and out in a matter of minutes. Full service MVD. The staff were friendly.read more

Four tries to register and title a new vehicle. Each time I have been told to come back in a couple…read moreof weeks. The last time I went upon arrival I was informed they weren't honoring any appointments. I opened my phone and they were still booking appointments, but not honoring any of them. No forewarning whatsoever.