We had what is everyone's nightmare - all toilets and drains backed up and it was 8:30 at night in…read morea relatively small community. Whereas Roto Rooter claimed to have 24 hour service, don't believe it! The owner of A & E Mechanical texted me at 10:00 p.m. to let me know he would be here first thing in the morning. And his team was! Jose arrived on time, could not have been nicer, listened to what was going on, checked it out himself and was very clear in describing just what the problems were. The repairs were made and we are back in good shape. I am very impressed and A & E will be my first recommendation to anyone who needs a plumber here in Taos, NM

When Alejandro shows up, the work is good. He often does not return my calls or respond to texts…read more It's beyond frustrating when I need a plumber and he can't be bothered to get back to me. Maybe he doesn't need the work? I don't know.

Thieves...I think one star is generous. They came to do a simple job that should have taken 1 or 2…read moreplumbers a couple hours. Then they gave us a bill for almost $2000 in labor. 2 plumbers for 4 hours to 'troubleshoot' that cost us 1000$, and 4 plumbers for 4 hours the next day. The owner of the company refused to talk to us. He credited us 4 hours for 2 plumbers but our bill was still over 2k and way more than the repair was worth. Also the plumbers never called us to approve the repairs and cost. They just racked up hours on our backs and the boss stood behind them. To add insult to injury they tried to charge us a late fee on the bill after they were the ones to never call us back. We will never use them again and recommend that you use any other plumber but them

I would have given them a zero star if I could. Our tankless water heater developed a leak. A…read morePhoenix technician came out and confirmed there was a leak and told me somebody would call with an estimate on a replacement. After two weeks of waiting, I ordered the hot water heater from Lowe's and had another plumber install it. The the plumber charged $250 and the unit cost $1100. The total was less than $1400. I just received a bill from Phoenix $161.25 for the technician's trip to confirm that I had a leak. The estimate on the bill to have the water heater replaced with parts and labor by Phoenix was $4425. Tell me why anyone would hire them ?

Diego and Callum overhauled my furnace, replaced the flue, tuned up my on-demand water heater, and…read moreinstalled my water softener system. All was done with professional results. They kept me informed of their arrival time, what was needed after an inspection and kept me informed of their progress. Overall, a very professional job.

I had smelled a skunk smell coming from my basement and had called my "former" plumber and told him…read moreabout the smell. He came out and turned off the gas to my heating system. The smell was completely gone when he arrived. His conclusion as he left was I needed to replace the heating system. When I returned I called Valverde/Bond Plumbing and spoke with Lacey and asked if they might come out and look at the system. This was on a Friday and they were booked but Lacey called me back several times that day to say they were trying to get to me. By 5pm the service Tech John Montoya was at my house. I told him about the skunk smell the week before and he thought one probably sprayed near the house and the smell came into the basement from the vents. He turned the gas back on and spent an hour checking all the gas lines, thermostat etc. and said nothing was wrong with the boiler. He turned the gas back on and installed a carbon monoxide detector I had purchased. This was a month ago and the boiler has been working perfectly so no new Heat system needed after all. Thank you Larry Mapes owner of Valverde Energy/Bond Plumbing for hiring hard working, caring and skilled people.

Came to repair hot water heater. Got angry with owner and used profane language, left without…read morerepairing and charged $1500 for work not completed and then put a lien on the house. They are not reputable. I would not trust them to do any work at all.

I called Bond for a quote on a house that I am in the process of purchasing. While I received a…read morecall back from a manager or owner fairly quickly, he introduced himself as Valverde rather than Bond. I don't recall phoning Valverde, thus confusion regarding what type of service provider was calling, as I have made many calls to a few types of repair people for multiple quotes. When I asked for clarity, the person on the other end of the line was rude in response... within the first 10 seconds. Ok, I'll let that slide--maybe he hasn't had his coffee yet. During the call, as we were discussing the replacement of kitec plumbing--a well documented safety risk with a class-action lawsuit that makes homes uninsurable--the owner was rude in tone. I got the impression that our phone call was annoying to him, and he likely thinks I am stupid. He asserts that the recalled plumbing is fine unless visibly leaking and "its basic" to tell if it leaks. This information is demonstrably FALSE as documented clearly in the class action suit. I let him go mid call. Not only is he rude, but misinforming a potential customer in a negligent manner. Hopefully his license covers negligence, as he might need it. If I am going to give someone tens of thousands of dollars to do work in my home, it is reasonable to expect a basic level of respect during the first phone call (and beyond). After speaking to the presumed owner, I feel bad for whomever the nice secretary is. She must be on the receiving end of his customer service skills all day. I will never call this company again.

I called about the drain for my washing machine overflowing in the bathroom. They scheduled me for…read more8:30 am the next day. Around 11am I called my husband to ask how it went with the plumbers and he said they never showed. I then see that I have a text telling me to call them. When I called and said I was their 8:30 appointment they abruptly said they were trying to get a hold of me all morning because a hotel had an emergency flood and they couldn't get to me until later. Fine. I asked what time- they didn't know, had to call back. When they called back I finally locked them into a 3pm time. They showed up about 20 minutes early (before I got home) and started working on the outside drain system. My husband informed me of this. About another 20 minutes or so they were all finished. A huge clog that they fixed. Great! $300 plus a credit card charge, I asked for a breakdown of the cost and got thrown a bunch of stuff, $130/hr., travel charge, charge for the cleaner they used.. who really knows. A few hours later I go to do the laundry that has been sitting in the washer, wet, for a couple of days now and after the wash cycle my machine proceeds to overflow all over the floor and shoots sediment up through the sink. The Exact problem I called them for was not fixed at all. I messaged the owner to let him know and ask again what I paid for and he gave me a story about how he cleaned a major clog in the main line and checked the shower and it didn't back up anymore... ummm, because it never did back up. He claimed that I called him for a main line clog not an overflowing washer. Long story short. Don't bother! They're shady.

The work was done a while ago. I called about a heat zone & manager insisted (against my wishes) on…read morechecking out the well pump. Put his ladder down & "checked" it out. Two weeks later the well pump stopped. It was burnt out. He came back with two other guys & put in a new pump. The other guys didn't do anything but I was charged for their time - a few thousand $$. I'm sure this is one of the company's that prey on women.

These guys are a nightmare. They overcharge hugely and they do terrible work and then when you…read morecall them on a warranty charge they charge for that also. DO NOT USE THEM. They now go by the name 'the Plumbers' v Hawk Mechanical but they are bad news. They charged us thousands of dollars; we are in court w them now; avoid them like the plague.

These guys now call themselves THE PLUMBERS. apparently they changed their name because their…read moreratings are so terrible. These are the worst scam artists in town. They charge hundreds and thousands of dollars on service calls. Their workers aren't allowed to speak to customers about how big the bill is getting and the owner, MAX, will not speak to anyone. He gets his poor female staff to take the heat. The workers, Ben and Mel (the woman who answers the phone) hate each other. It's sheer hell. I wish to god I had done a search for their *address* and phone number rather than their name. Please please don't use these people, use ANYONE else. I hope I save someone from being scammed as I have been.

Great company to do business with! They show up when they say the will, clearly take pride in…read moretheir work and are obviously skilled and knowledgeable. Pricing is very fair.

From the owner: Plumbing, natural gas, Lp gas. read more