Casey saved the day!…read more It's been hot - in the 90s - and our AC just stopped blowing cold air. Cleaned out things as best as we could...no dice. Called on Thursday morning and were scheduled for Friday afternoon BUT Casey got done with another appointment early and asked if he could come now. Same day service...within a few hours of calling. 100% recommend!

To our recollection we have never posted a negative review, but our experience with Blue Best…read morewarrants one. We met with Blue Best late in 2024 to discuss our concern with air temps in our house, specifically temps in our living room and kitchen, which have high ceilings and southern exposure and become uncomfortably hot in summer. We were very clear about our concern, and the salesperson spent hours assessing our home and assured us his proposed system would solve the problem. We accepted the ~$14,000 bid to install a heat pump solution based on that assurance. By summer 2025, the living room and kitchen were still too hot on most sunny days. Despite many service visits and repeated adjustments (baffles, registers, fan speeds, etc.), the issue was never resolved. Blue Best ultimately stated the system was operating as designed and implied the problem was with our home, not their installation.  In our opinion, Blue Best is very good at selling a solution, but not so good at ensuring that solution meets what the customer needs. Two independent HVAC contractors opined: -Our ductwork is in good condition. -The thermostat, furnace, and compressor Blue Best installed were not properly matched. -Basic industry-standard load calculations (e.g., Manual J) were apparently not done, which would have shown the system was undersized for our home's layout, windows, and sun exposure. Blue Best has declined to remove the system or refund our payment, instead relying on fine print in the contract. We are now pursuing legal options. We have since spent ~$12,000 on a mini-split system from another contractor, which works as intended. Based on our experience, we cannot recommend Blue Best and would strongly advise others to look elsewhere.

Robert Walton and his team are the best. They've always been responsive, quick to diagnose a…read moreproblem and their prices are fair. One of my favorite things about Robert and his crew is that I have found them to be honest and fair in their pricing. They're not the cheapest crew in town, but they're really good at what they do and I feel I've always received excellent value and service for the money spent. They've handled plumbing, heating and air conditioning for me in the past and they're my go-to for anything mechanical. My entire family uses Walton Plumbing!

I cannot say enough about Robert and his company. We have been loyal customers with Robert for…read moreover twenty years. Responsive, respectful, get service, tremendous value; and all around great people. Robert has serviced and installed water heaters, faucets, numerous repairs and did great work with our basement remodel. Look no further.

Our AC broke on a Sunday and it was 105 degrees outside. They came out within an hour of us…read morecalling them and got the situation fixed quickly. The cost wasn't terrible either considering it was a Sunday call. We would absolutely use them again!

I contacted Brozwood for the first time in June. They scheduled a tech (Randy) to come look at my…read moreRinnai Water Heater (tank-less). I was getting a constant error code and could not resolve it following the manual. When Randy arrived, I detailed all that I had done to that point. We ran uninterrupted hot water for 30 minutes with no fail (error code). I said maybe it settled down and asked Randy what my charge was for his coming over. He said "You did everything I would have to fix it, so no service charge"! Unbelievable! A week later, the error code was back (and no reliable hot water). Randy came out again, checked everything on the units intake/exhaust system and found no reason for the error code. He dug in further and found a dip switch that was not set up correctly by the original installer. He spent 90 minutes working on the unit, ran a test with all faucets running hot water at the same time, and it worked perfectly. This time, I ask what I owed for his professional service and he said "our regular service call fee . . . $75.00". Every other company in Salt Lake would have charged that (or more) as their portal-to-portal hourly fee! Everyone at Brozwood was smart, efficient, professional, and really made me feel like their only customer. I'll call them again for and HVAC/Plumbing issues in the future and I'll recommend them to anyone that asks for a help with their home.

My AC decided to die on me last week and these guys were amazing!…read more First of all I live in a gated community of townhomes and my unit is in the middle so access is not an easy task. Upon arrival these guys were friendly and very informative. They assessed the situation and let me know the fan in the unit had been completely destroyed by something getting into it. Both of my outdoor AC unit and the indoor funace/ac were 20 yrs old and not functioning well to begin with, then it started making a rattling sound and was super loud then it just stopped completely, which is the reason I called. Chase was very helpful showing me my different options and explaining the difference between them all, he offered the option of financing and helped me through the payment process and explained clearly when I asked about thier cancelation policy which was as simple as if you cancel then u are refunded your deposite in full no questions asked. The delivery of the unit was complicated as I am the middle unit in my complex so They brought in a crane and Regie helped the incredible operator direct it onto my back deck with no damage to my gutters and precision of placement, he put the new unit in place and had the old unit removed again by crane which is quite a task but such an amazing option to have especially in my situation. He also removed my old furnace/ac in the basement and brought all new equipment down for the following morning. He was a one man show on this job aside from the crane operator, I'm assuming because of the 4th of July the day before, and he crushed it!! The next day Todd and his partner showed up early and orked diligently and effectively! They we're able to come up with solutions with the thermostat and wiring that saved me some dry wall repair, which I greatly appreciate!! Overall my experience was very positive and I would highly recommend this company to anyone looking for an honest, reliable, and trustworthy team of employees and buisness!

Please disregard my previous 9 year old 5 star review…read more Something has changed with this company, IMHO, and not for the better. Several weeks ago I made an appointment for a general routine furnace and a/c inspection and service. They booked me for 6/18...I asked for an early morning appointment and was advised that the closest they could come would be an 0800 to 1100 window. Had not heard anything from them until 6/18 when I called them at 0900 to see if I was scheduled...they confirmed. At 0955 they texted me to advise the tech was running late but would be there shortly. I texted back and asked how many calls the tech had made that morning. I received no response. No one ever showed up. At 1100 I called to reschedule as I couldn't wait around any longer for them. They suggested that I not reschedule as they were several weeks out and couldn't get to me until il mid-August. I couldn't believe that...a long time customer who purchased a full system from them 9 years ago...who has had them service my system every year for both heating and cooling...and this is how they think they should solve a problem that they created. They have absolutely zero problem wasting customer time, and make absolutely no effort in trying to remedy a situation in favor of the customer. I told them that I was taking my business elsewhere. Maybe there has been a change in ownership and/or management, but whatever it is, I'm staying away from them...far away.

We were referred to Connect by the Frankie and Jess podcast for a new ac unit install. Malik came…read moreout and we were really impressed. He was amazing! Energetic, fun, knowledgeable guy! We highly recommend! Love Malik!

I would not recommend them to anyone and they advertise $89 to snake a drain. However there's snake…read morewas not long enough so they were going to go through a different drain but wanted to charge me $500. I thought it was a rip Off I could understand them charging me another $89 for the second dream but not $500 plus the guys trampled my strawberry plants in the backyard and left my gates, open where my dog could get loose.

Such a great company. Honest, on time, deliver to expectation and will even turn things around in…read more24 hours. And that's huge when your AC goes out when it's 104 outside. They have won me over for all future service needs.

The air conditioner quit functioning in a unit we own. My son called Craig's and their tech told…read morehim with very little diagnostic that the unit needed replacement and quoted a $7,000 price. He claimed it to be beyond repair. I am out of the country and could not be there but the indications given appeared to be a parts problem. Another company replaced some parts and it has been functioning correctly since then. This company is now on my do not call list.

I called this morning at 8:30 A.M. for an AC problem. Scott was here by noon. The temperature was…read moreforecast to be 105 F. today. It was already 80 F. in the house when he got here. Scott diagnosed the problem in less than 10 minutes and had the AC running in just a few more minutes. He recommended a new condensation pump, which I could buy at Home Depot and it was a simple install that I could do after he showed me how, thus saving service time charges and higher parts price through him. He's my hero today. Thanks Scott, for being friendly, respectful, professional, and proficient. You're now on my list of preferred technicians for future disasters.

Paul Brothers is amazing. Our AC stopped working and they made it work to come out right away to…read morecheck it out. Derrick did a DEEP dive into what may have gone wrong and vetted every possible thing before identifying it was a compressor problem. He was so thorough in thinking through options in a way that would be the best solution for our specific house and situation. True pros through and through. Don't look anywhere else!

Great service at a reasonable price. Workers were on time and professional. Thank you.read more

Great quality and value for their service requested. Easy to work with and answered all our…read morequestions.