Good service staff are friendly. Only problem is that they have a lousy food at cafeteria.read more

I cannot recommend this facility to anyone with a loved one who needs skilled rehabilitation or…read morehigh-acuity care. My family experienced repeated problems with severe understaffing that appeared to affect nearly every aspect of patient care. At times, it seemed there was only one nurse or aide responsible for as many as 17 patients. Whether that was the official staffing ratio or not, the level of care reflected a facility stretched far beyond its limits. The most upsetting experience was waiting well over an hour after using the call light for help with toileting. By the time anyone responded, my family member had already soiled herself. We ended up providing the care ourselves most of the time because we could no longer depend on timely assistance. On another occasion, a broken bathroom call light left her stranded for approximately 45 minutes, forcing her to attempt an unsafe transfer on her own and creating a serious fall risk. Unfortunately, these were not isolated incidents. During visits, I regularly saw multiple call lights going unanswered, families wandering the halls searching for help, and patients waiting far too long for basic care. At one point, while patients were waiting for assistance, several staff members were gathered in a back room eating together, leaving the floor seemingly unattended. Employees need to stagger breaks. The food was another major disappointment. This facility promotes itself as a high-end rehabilitation center, yet meals were consistently poor quality and lacked the fresh, nutritious foods patients need to heal. My family often felt compelled to bring outside meals, yet there wasn't even a microwave available for reheating food. I was also concerned by several operational issues, including the use of a shared open ice cooler instead of a more sanitary dispensing system. Delays in laboratory testing that could impact dialysis patients, where timely lab results are critical for safe treatment. There was no onsite lab and lab results were not posted or available for 2 days. What saddened me most was seeing vulnerable patients--including veterans and retired healthcare professionals--left waiting for basic needs such as toileting, hygiene, and assistance. No one recovering from surgery, illness, or dialysis should have to worry whether help will come in time. I understand that healthcare facilities everywhere face staffing challenges, but patients and their families deserve safe, compassionate, and timely care. My hope is that management addresses the chronic understaffing and operational shortcomings so future residents receive the level of care this facility promises. PS: The chief of culture Jim White owns casinos. This man has no clue about how healthcare is run or works.

I was admitted to St. David's Rehab Hospital's neuro floor in April 2025. I could not have asked…read morefor a better place to recover. I had been in ICU with a Guillain Barre diagnosis and was suffering from a large loss of sensitivity in my feet and hands, weakness everywhere, I had a trach in place to help with my breathing (had been on a ventilator for two weeks prior to that placement), and I was unable to lift my dominant arm making it difficult to do much of anything--getting dressed, brushing teeth, cleaning myself, etc. They took wonderful care of me and even made special accommodations for me to be able to bathe daily--difficult with a tracheostomy and generalized weakness. The SLP, Raya, was so helpful. She helped me learn to swallow again and speak better. PT was aggressive but I don't regret being pushed. In fact, they told me to rest more! OT, well let's just say, they were over the top helpful. They took special precautions to help me get to a shower--which I hadn't had in weeks (being immobile I did receive bed baths but I'm a REAL bath girl, LOL). I give them all the credit for helping me recover almost completely. I'm so grateful they accepted me directly from acute care. I highly recommend their services.

i was a patient at St David's Rehabilitation Hospital on 32nd Street after a 13 hour spine surgery…read morewith spinal fluid leakage and paralysis on my right side. I spent five days in the ICU. After several days inpatient at Ascension Seton during which I had large amounts of spinal fluid leaking through my bandages I was eager to get to St David's to begin my recovery. I had been to St David's Rehabilitation Hospital in 2022 with excellent recovery after cervical spine surgery and two weeks of physical therapy and delicious meals three times a day. I spent four to five hours a day in physical and occupational therapy. I wanted to recover with them after my difficult procedure. I was once again very happy with my rehabilitation. My doctors, nurses, physical therapists, and other staff couldn't have been more skillful, caring, and kind. Go here, if you want great care and excellent rehabilitation. You'll be very happy during and after your rehabilitation.

Mom has been here for a week and a half, and she's doing VERY well. The ONLY complaint I've had at…read moreall is sometimes I've come in and her dinner is there, but she doesn't know how to raise her bed up so she's sort of lying there unable to eat. I know they only take people who are able to feed themselves (she is), so the kitchen staff may not think about it when they drop off their trays. I've mentioned it to the nurse, so hopefully that will be remedied. Mom has made so much progress...it's really amazing for someone her age who has been through hell. I'm very impressed with this place generally...everyone is very kind. If I had it to do over I would probably hire a sitter to help with mealtimes, but the confusion is wearing off and she'll be home soon...just a few more days. Thank you, Rapid Discovery!

Hello My son Jody was in a severe car accident and has a…read moresevere TBI We were blessed to be taken in here and I want to say that everyone here is so wonderful and they truly welcomed us w loving arms and we genuinely felt like family. The therapists nurses and all the techs were always so giving of their time. My son hasn't spoken since his accident Aug 16th and we're still looking for this to happen. If you're lucky enough to be here w your loved one. Please tell them Ken and Jody are forever grateful foe all they did.

The communication was terrible, the doctor didn't even now about the stuff that was going on in the…read moreunits, they do a conference call once a month but no one is on camera so you can't match faces. My daughter got into trouble serval times, like I said the communication is useless. My daughter tried to harm herself I didn't get no phone call and I asked why and they said because she didn't need an ambulance. WHAT!!! When she returned home she stilled had the scars on her body.

Legend Oaks gives new meaning to Peace of Mind. Staff are caring, happy and willing to do what is…read moreneeded for all residents and extremely communicative!

12/30/2021- My father was transferred here after contracting covid 19 to quarantine. He arrived on…read morea Thursday afternoon. It wasn't until 18 hours later that I was able to get in touch with him. The staff never gave him his personal cell phone, nor did they answer their phones at the facility. Trying to get in touch with anyone there was impossible after MANY MANY attempts. When I did talk to someone I was told "everyone was off due to the holiday". It wasn't until receiving a text the following Monday 1/3/2022 asking to sign admission paperwork for the transfer, I did actually speak to someone for longer than 1 minute. At that time I asked for a update and strongly voice my frustrations. My reply in text was enough to actually receive a phone call from someone. At that time is where I voiced my concerns about the lack of administration, communication, and it being impossible to reach anyone there. Heaven forbid there be an emergency on my end, or on his. I'm almost certain I wouldn't be able to get through, or even receive a call if something happened to him. I will say after voicing my concerns things got slightly better. But that was still after multiple attempts. Today my dad returned back to his initial facility. Upon his arrival the nurses, and wound care did a full evaluation, and documentation on my dad. He has bruising all over both arms (possibly due to blood work, yet he has a picc line), a fungal infection under his arm pits, and groin area, they noticed what looked to be bed sores on his back, bottom, and heels of his feet from not transitioning him, or offloading his weight during his stay. He literally was in bed and the same position for 10 days straight from the sounds of the report I got this evening 1/10/2022. The wound care he was receiving from an amputation was larger upon his return, than it was when he left only ten days earlier. Due to being a covid patient, I was unable to visit, and relied on him answering his phone to get any sort of updates. If your loved one doesn't have a cell phone, do NOT plan on any communication! Make sure it's plugged in and kept charging. AT ALL TIMES! PLEASE if you send a family member here, make sure to be there as much as you possibly can be!!! I'm sure if something did happen you'd never hear about it from anyone. From what I've experienced these last 10 days I wouldn't recommend having anyone stay at Legend Oaks North Austin. Maybe things would have been different if I was able to be there daily. But given him being covid positive no one was able to enter the 300 hall staff included, nor send me to the nurses station phone "because they don't have one in that hall". Keep researching!!!

The professional staff is knowledgeable and competent. My problem with this facility is interacting…read morewith the non-professional staff members. They are often surly and antagonistic. At the prices I'll paying to stay here I'd expect a little more decorum. For instance: I had to call over 5 times to have room service make up my bed and do generic room maintenance. The employee who finally showed up changed the sheets but didn't even look in the bathroom to see if it needed service, then got all surly because I asked what took so long. This is not how to run a service facility. No other complaints with this facility.

We discharged my 91-year-old mom from Baylor Scott & White Institute for Rehabilitation - Lakeway…read moretoday after 13 days of hip fracture rehab. I've never encountered a more efficient, well-run facility in healthcare or any industry. The entire team was warm, caring, and deeply invested--daily huddles ensured perfect coordination, and everyone genuinely enjoyed helping patients. Mom came home stronger physically and mentally than before the injury, with renewed mobility, confidence, and even new friends among this talented, youthful staff. We feel so blessed she recovered under their loving, expert care. Thank you, BSW Rehab - Lakeway team--you're outstanding! Highly recommend.

My family and I will be forever grateful with Dr. Latorre. He has gone above and beyond to help us…read moreand our grandparents. After hearing multiple doctors/physicians tell us no, he managed to tell us yes. He fought for what we wanted and always gave us hope and a new answer. We have deep gratitude for all his support. If you are looking for an honest answer and something that will benefit you, please consider Dr. Juan M. Latorre (:

A relative had to stay here for 2 weeks after a hip fracture. I had been given a choice and this…read moreone seemed ok online. It turned out to be great. Nurses and techs are very hardworking, professional and attentive, especially appreciated given how depressing these places could be. The physical therapist and occupational therapist we were assigned were both outstanding! They couldn't have been more thoughtful and patient. It's a modern bright place with a common room where you can have a meal or a game with visitors. The therapy gym room looks well equipped. Only constructive feedback I have is the check in could have been better. We weren't really greeted by anyone like the case manager and so we didn't really know what was ahead of us.

I am here today volunteering at Sedona Trace Health and Wellness. My community service sisters and…read moreI are providing a birthday party for the residents with October birthdays. Our community service organization volunteers every month at Sedona Trace. The administrators and nurses were helpful in sharing any resident restrictions and locating the birthday folks for the month. The facility provides comprehensive and care and treatment plans for its residents. They have full-time In-House therapy and specialized skilled nursing.

treats the family like crap very abusive especially if you're an elderly veteran.or there is money…read moreinvolved loyalties are a purchasable comodity especialy if you're persistant. want a guardianship ,they'l get you one for the right price. telephone contact virtually imposible. if they do answer they hang up on you. not a place for my worst enemy!!1

As a healthcare professional, I've been working with West Oaks for a couple of years now! Their…read morestaff are amazing, and the energy in the community is very positive and upbeat! It is also very clean. They truly care about their residents, and I'm grateful for all they do!! Their residents are wonderful and seem very happy!

Great staff. Christine went above and beyond her duties to assist with obtaining photo of ID needed…read morefor application to Medicaid. She is patient with my sister who is struggling with speech and mobility. My sister's cell went offline due to her unpaid bills. Courtney helped me with conference call to ATT and we got her service restored. Communication from out of state was difficult before that. The speech therapist at West Oaks was very patient, on the phone almost an hour as we did conference call to sisters bank to get sister to authenticate me. The Nurses have been patient with my calls asking them to walk to sisters room because she is unable to answer her cell phone in her condition. Adam the manager is friendly and runs a good ship.

Dishonest and untrustworthy program. They don't go by their own terms and conditions, they…read moredischarged me right after I told them I was pregnant. Do not go here!

My experience was deeply disappointing, largely due to the owner's repeated dishonesty. I have…read morenever encountered someone so disrespectful and unpleasant. I even took legal action and got a default judgment at court after the owner failed to appear -- which speaks volumes about their character and accountability.