Good service staff are friendly. Only problem is that they have a lousy food at cafeteria.read more

I cannot recommend this facility to anyone with a loved one who needs skilled rehabilitation or…read morehigh-acuity care. My family experienced repeated problems with severe understaffing that appeared to affect nearly every aspect of patient care. At times, it seemed there was only one nurse or aide responsible for as many as 17 patients. Whether that was the official staffing ratio or not, the level of care reflected a facility stretched far beyond its limits. The most upsetting experience was waiting well over an hour after using the call light for help with toileting. By the time anyone responded, my family member had already soiled herself. We ended up providing the care ourselves most of the time because we could no longer depend on timely assistance. On another occasion, a broken bathroom call light left her stranded for approximately 45 minutes, forcing her to attempt an unsafe transfer on her own and creating a serious fall risk. Unfortunately, these were not isolated incidents. During visits, I regularly saw multiple call lights going unanswered, families wandering the halls searching for help, and patients waiting far too long for basic care. At one point, while patients were waiting for assistance, several staff members were gathered in a back room eating together, leaving the floor seemingly unattended. Employees need to stagger breaks. The food was another major disappointment. This facility promotes itself as a high-end rehabilitation center, yet meals were consistently poor quality and lacked the fresh, nutritious foods patients need to heal. My family often felt compelled to bring outside meals, yet there wasn't even a microwave available for reheating food. I was also concerned by several operational issues, including the use of a shared open ice cooler instead of a more sanitary dispensing system. Delays in laboratory testing that could impact dialysis patients, where timely lab results are critical for safe treatment. There was no onsite lab and lab results were not posted or available for 2 days. What saddened me most was seeing vulnerable patients--including veterans and retired healthcare professionals--left waiting for basic needs such as toileting, hygiene, and assistance. No one recovering from surgery, illness, or dialysis should have to worry whether help will come in time. I understand that healthcare facilities everywhere face staffing challenges, but patients and their families deserve safe, compassionate, and timely care. My hope is that management addresses the chronic understaffing and operational shortcomings so future residents receive the level of care this facility promises. PS: The chief of culture Jim White owns casinos. This man has no clue about how healthcare is run or works.

I was admitted to St. David's Rehab Hospital's neuro floor in April 2025. I could not have asked…read morefor a better place to recover. I had been in ICU with a Guillain Barre diagnosis and was suffering from a large loss of sensitivity in my feet and hands, weakness everywhere, I had a trach in place to help with my breathing (had been on a ventilator for two weeks prior to that placement), and I was unable to lift my dominant arm making it difficult to do much of anything--getting dressed, brushing teeth, cleaning myself, etc. They took wonderful care of me and even made special accommodations for me to be able to bathe daily--difficult with a tracheostomy and generalized weakness. The SLP, Raya, was so helpful. She helped me learn to swallow again and speak better. PT was aggressive but I don't regret being pushed. In fact, they told me to rest more! OT, well let's just say, they were over the top helpful. They took special precautions to help me get to a shower--which I hadn't had in weeks (being immobile I did receive bed baths but I'm a REAL bath girl, LOL). I give them all the credit for helping me recover almost completely. I'm so grateful they accepted me directly from acute care. I highly recommend their services.

i was a patient at St David's Rehabilitation Hospital on 32nd Street after a 13 hour spine surgery…read morewith spinal fluid leakage and paralysis on my right side. I spent five days in the ICU. After several days inpatient at Ascension Seton during which I had large amounts of spinal fluid leaking through my bandages I was eager to get to St David's to begin my recovery. I had been to St David's Rehabilitation Hospital in 2022 with excellent recovery after cervical spine surgery and two weeks of physical therapy and delicious meals three times a day. I spent four to five hours a day in physical and occupational therapy. I wanted to recover with them after my difficult procedure. I was once again very happy with my rehabilitation. My doctors, nurses, physical therapists, and other staff couldn't have been more skillful, caring, and kind. Go here, if you want great care and excellent rehabilitation. You'll be very happy during and after your rehabilitation.

The staff is very RUDE especially Lamitra!! Every time I…read morecall they seem so bothered to answer any questions I'm always being transferred no one knows what's going on.

8 months ago we had to find long term memory care for my father in law. It's hard to find this type…read moreof care where they don't "lock 'em up". My FIL has Alzheimer's dementia and is a very easy going pleasant man which makes his care easier than others. It is a rehab and memory care facility and there are people there in poor condition. I have never once had any reason to believe that my FIL or anyone else is mistreated. They love my FIL! They keep him engaged, healthy and as sharp as one could be in his condition. I visit three times a week and take him to lunch or just have coffee. That he loves the place is another reason to be happy. We have never had a bad experience at Heritage Park. Now, HHS benefits! That's another story.

My 89 yr old mother in law fell and broke her leg. Everyone here is doing a great job with her…read morerehab and she's really happy. They playing games with them and she is really enjoying the attention she is getting.

My 95-year-old mother just got diagnosed Covid after being at Brookdale Rehab for 2 weeks. While…read morenot their fault, their post- diagnosis actions were terrible. Never called her vulnerable 71-year-old daughter/caretaker to let her know, had no signs on her door, and the caseworker had no idea. The absence of a Quarantine sign allowed my sister to walk right in, find our mother unshowered and throwing up (had thrown up all night). They reported she had been taken to breakfast and lunch amongst the other patients. Terrible protocol.

Took very good care of my Grandma! She stayed for a few weeks then did out patient! We thought she…read morewas going to have to move into an Assisted Living but was able to go home!

The director of the facility, the director of nursing and head of admissions all clearly have a…read moregoal of meeting the resident's needs with excellent care and compassion. This attitude starts at the top and is a pervasive attitude throughout the facility. My mom has been a resident for over a year and we have been very pleased. It's been such a relief to know that Mom is safe and being well cared for. I have cameras in her room and visit regularly throughout the week so I'm very aware of the attention she receives and it gives me peace of mind to know that she is content, well liked, receiving good medical attention and getting the therapy she needs, not to mention participating in fun activities and making friends. They schedule regular assessments with the family to address any needs, preferences or concerns and my family is regularly reassured that the resident's health, comfort and satisfaction continue to be a priority.

Mom has been here for a week and a half, and she's doing VERY well. The ONLY complaint I've had at…read moreall is sometimes I've come in and her dinner is there, but she doesn't know how to raise her bed up so she's sort of lying there unable to eat. I know they only take people who are able to feed themselves (she is), so the kitchen staff may not think about it when they drop off their trays. I've mentioned it to the nurse, so hopefully that will be remedied. Mom has made so much progress...it's really amazing for someone her age who has been through hell. I'm very impressed with this place generally...everyone is very kind. If I had it to do over I would probably hire a sitter to help with mealtimes, but the confusion is wearing off and she'll be home soon...just a few more days. Thank you, Rapid Discovery!

The professional staff is knowledgeable and competent. My problem with this facility is interacting…read morewith the non-professional staff members. They are often surly and antagonistic. At the prices I'll paying to stay here I'd expect a little more decorum. For instance: I had to call over 5 times to have room service make up my bed and do generic room maintenance. The employee who finally showed up changed the sheets but didn't even look in the bathroom to see if it needed service, then got all surly because I asked what took so long. This is not how to run a service facility. No other complaints with this facility.

We discharged my 91-year-old mom from Baylor Scott & White Institute for Rehabilitation - Lakeway…read moretoday after 13 days of hip fracture rehab. I've never encountered a more efficient, well-run facility in healthcare or any industry. The entire team was warm, caring, and deeply invested--daily huddles ensured perfect coordination, and everyone genuinely enjoyed helping patients. Mom came home stronger physically and mentally than before the injury, with renewed mobility, confidence, and even new friends among this talented, youthful staff. We feel so blessed she recovered under their loving, expert care. Thank you, BSW Rehab - Lakeway team--you're outstanding! Highly recommend.

Dishonest and untrustworthy program. They don't go by their own terms and conditions, they…read moredischarged me right after I told them I was pregnant. Do not go here!

My experience was deeply disappointing, largely due to the owner's repeated dishonesty. I have…read morenever encountered someone so disrespectful and unpleasant. I even took legal action and got a default judgment at court after the owner failed to appear -- which speaks volumes about their character and accountability.

Hello My son Jody was in a severe car accident and has a…read moresevere TBI We were blessed to be taken in here and I want to say that everyone here is so wonderful and they truly welcomed us w loving arms and we genuinely felt like family. The therapists nurses and all the techs were always so giving of their time. My son hasn't spoken since his accident Aug 16th and we're still looking for this to happen. If you're lucky enough to be here w your loved one. Please tell them Ken and Jody are forever grateful foe all they did.

The communication was terrible, the doctor didn't even now about the stuff that was going on in the…read moreunits, they do a conference call once a month but no one is on camera so you can't match faces. My daughter got into trouble serval times, like I said the communication is useless. My daughter tried to harm herself I didn't get no phone call and I asked why and they said because she didn't need an ambulance. WHAT!!! When she returned home she stilled had the scars on her body.

Legacy is Awesome Sauce. Staff is concerned and cares for my recovery experience by always being…read morethere answering questions, 12 step direction, and incredible client group meets. I have personally been a client from Resident, PHP and now IOP, from the beginning they have been right on with assisting/teaching needed skill sets that I have in my tool belt. The type and quality of care is beyond word expression. Thank you for being here for me. Tisa M.

Infinite Recovery literally saved my life. I came here in January of last year and wasn't doing too…read morehot. I came in really bad condition and they helped me get medically detoxed and then subsequently through rehab, PHP, IOP, & sober living. They saw me through the entire process and made sure I felt supported and accounted for the entire time. I am very happy that my parents chose Infinite Recovery when looking at treatment centers to send me to. I am almost a year and a half sober now and have my life back on track. My family is proud of me and we have better communication than we ever have. Thank you Infinite, you are very appreciated!