I purchased a gravel bike from The Cycle Mill in Ellicott City, and Jeff provided outstanding…read morecustomer service throughout the process. He helped guide me to the perfect bike for my needs with patience and expertise, and I'm truly thrilled with how it rides. I doubt I would have gotten into gravel cycling if it weren't for him. My wife stopped in near Christmas for some accessories, and Jeff was once again extremely helpful and attentive. Later, when I had a beginner issue with one of the accessories, he couldn't have been more accommodating in sorting it out quickly and without any hassle. In addition to the excellent service, The Cycle Mill is a welcoming local shop with a solid selection and full service options. It's also located in a beautiful part of Ellicott City, making a visit even more enjoyable. I highly recommend them for anyone looking for a new bike, accessories, or reliable maintenance in the area.

Friendly service and great prices. Most repairs have been ready either same or next day. Highly…read morerecommended.

Asked two guys for help this morning at the Woodstock trailhead. Turns out they were the…read moreowner/manager and head wrench Brandon at Trek Ellicott City. Lucky us. One of our bikes' SRAM shifter/derailleur was acting up. They spent 10-15 minutes working on it to help us out -- updated the firmware and diagnosed the problem. At minute five I said to Brandon -- "just go ride, we'll figure it out". "Nah," he said, "I'm on it now. This is getting done." They were both awesome. So appreciative of the time they spent with us! Love these guys!

I went there to pick up tires for my sons bike. I was able to order online and pick up the item the…read moresame day. The people at the store were courteous, knowledgeable, and professional.

The same guy with the glasses is still there and i guess he was not happy to see me his attitude…read morewas unnecessary talking about E-BIKES USELESS WHOEVER CAME UP WITH THOSE sir i came back for another inner tube because the person at jiffy lube that help me put my inner tube back in the tire poked a hole in my brand new inner tube i will never go back to this location till that guy with the glasses is gone If i can give zero stars i wish i can

Repeated inquiries via the contact form have gone unanswered, despite extended waiting periods…read morebetween each attempt.

When I broke my Gates Carbon Belt Drive on my Priority Current, I couldn't find someone to help me…read moreinstall a new one on my ebike. I ended up learning how to remove my rear wheel and install a new belt. However I had trouble reattaching the cable onto the internal gear. When Kevin started Terrapin Bicycles, he helped me a great deal with my Priority Current and getting a new motor for it. Years later, I remember his generosity. I called up the shop and nearing closing time, Brie, the bike mechanic said to come in and he'll help out. In 15 minutes, he'll got my bike in top shape. It's so important to find "your guy". Terrapin Bicycles is incredible in their service, knowledge, and relationship with the community. Thank the bike gods for them.

Super friendly & knowledgeable -- took the time to count out & sell 40 brass spoke nipples to help…read moreme on my way to rebuilding our tandem wheel. Great store and got a great feel for their repair shop. Convenient location across from Imagination Stage...easy to get to by bike.

6.20.25 I dropped in…read moreas I was looking for a light backpack and comfortable sandals for an upcoming trip to Japan. I have a bad back and get back pains when I walk or stand for too long. The backpacks that I looked at were a bit larger and heavier than what I am looking for. I perused several sandals and the first pair of Teva sandals I saw were ginormous. The sandals look like they were swallowing my feet. The sandals at this retailer are likely meant more for practicality and comfort rather than their style. I found a second pair of Teva sandals that weren't as wide and fit my feet better. They are not the cutest, but they felt comfortable when I tried them on. The staff are amazing. I was greeted by three employees. The first one greeted me when I entered the store. The second one asked if I needed anything when I passed by him while I was shopping. The last one Krissy asked if I needed help when I was looking at the sandals. Krissy informed me about their lifetime membership which cost $30 and their current $30 new member bonus card which you get with a $50 purchase. The bonus card expires September 12 and can be used towards any purchase. A few benefits of being a member include: -10% back on full-price merchandise -occasional 20% coupon -Lightly worn items can be returned within a year -free shipping with no minimum purchase -Shop and trade gently used gear and apparel

REIis fantastic. The selection is excellent-I always find what I am looking for. This visit I…read morepurchased a Jacket. I felt the price was fair. I'm definitely happy with my purchased.

I went in for a full performance bike fitting. Excellent!! So much better than a Guru fitting I…read morehad done in the past, night and day. They spent a lot of time on this, checking everything from cleats, insoles, heel risers, crank arm length, seat positions and saddle pressures, etc, all the way to the hoods distance and angle. I already feel so much better on a few rides I have done (15-30 mile distances) and the new crank arms are being installed now, so this should only get better! Top notch outfit!

I have a RAD Power Bike (ebike) that kept getting flat tires every 7-10 days. Over the course of 12…read moremos and 13 flat tires, four different bike techs were baffled and called it just an unusual case of bad luck. I finally brought the bike to 90+ this past October and they figured out the issue right away. (A little piece of wire that was hiding somewhere near where the spokes entered the wheel.) They just fixed it, didn't try to upsell me anything else. I developed an instant trust and respect for these guys' bike knowledge.

Very attentive and knowledgeable staff. They have not steered me wrong. The new go to bike shop.read more

Small store, nice employees. They rent some high speed specialized bikes that you can take out in…read morethe dirt for the day. Pretty cool idea. They don't have much of a selection to buy bikes but I'm sure you can order them. Nice new place.

Best bike shop around. Just had two high end road bikes serviced there. These guys know their…read morestuff. No frills. Also lots of high end used bikes for sale. Good for sustainability

Max is super helpful and buying a bike was an overall excellent experience. Would recommend and I…read morewill definitely be returning for all of our bike needs!

Bought my bike here almost 7 years ago and had it serviced here. They are very knowledgeable and…read morehonest. Great service.

Hey, it was a great experience for me! First time I tried electric bike rentals! They are in Fells…read morePoint , so you can go anywhere around the harbor or downtown. Mr Mario helped us to choose bikes which was very nice. I would recommend this place to all my friends. Bikes were very fun to ride. I will definitely come back !!!