Very detailed service . Harper asked incisive questions about my requirements for a new bike …read more Going back with my old Trek to compare to new one

Called to inquire if my bike could be worked on (an e-bike) to replace the front and rear tires and…read moretubes. Went in to get service and then was told they could not work on any bike that wasn't sold by them. Then on the way out was told I'm not allowed to wear my shirt in their store again because it was "offensive" when it really isn't and just a joke. Suffice to say I'll no longer be going here and they LIE and to people then backtrack, poor customer service.

I purchased a gravel bike from The Cycle Mill in Ellicott City, and Jeff provided outstanding…read morecustomer service throughout the process. He helped guide me to the perfect bike for my needs with patience and expertise, and I'm truly thrilled with how it rides. I doubt I would have gotten into gravel cycling if it weren't for him. My wife stopped in near Christmas for some accessories, and Jeff was once again extremely helpful and attentive. Later, when I had a beginner issue with one of the accessories, he couldn't have been more accommodating in sorting it out quickly and without any hassle. In addition to the excellent service, The Cycle Mill is a welcoming local shop with a solid selection and full service options. It's also located in a beautiful part of Ellicott City, making a visit even more enjoyable. I highly recommend them for anyone looking for a new bike, accessories, or reliable maintenance in the area.

Friendly service and great prices. Most repairs have been ready either same or next day. Highly…read morerecommended.

Helpful and efficient, It was only a flat tire but the service was great. They had the odd sized…read moretube in inventory, and it was quickly installed.

First time in the shop looking for pedals and I was well received by Jeremy and Tom. They gave my…read morebike a full service inspection and their candor and warmth made me feel right at home. Really great guys who know their bikes! We shared stories of group rides around the area and I was welcomed to the local community:)

6.20.25 I dropped in…read moreas I was looking for a light backpack and comfortable sandals for an upcoming trip to Japan. I have a bad back and get back pains when I walk or stand for too long. The backpacks that I looked at were a bit larger and heavier than what I am looking for. I perused several sandals and the first pair of Teva sandals I saw were ginormous. The sandals look like they were swallowing my feet. The sandals at this retailer are likely meant more for practicality and comfort rather than their style. I found a second pair of Teva sandals that weren't as wide and fit my feet better. They are not the cutest, but they felt comfortable when I tried them on. The staff are amazing. I was greeted by three employees. The first one greeted me when I entered the store. The second one asked if I needed anything when I passed by him while I was shopping. The last one Krissy asked if I needed help when I was looking at the sandals. Krissy informed me about their lifetime membership which cost $30 and their current $30 new member bonus card which you get with a $50 purchase. The bonus card expires September 12 and can be used towards any purchase. A few benefits of being a member include: -10% back on full-price merchandise -occasional 20% coupon -Lightly worn items can be returned within a year -free shipping with no minimum purchase -Shop and trade gently used gear and apparel

REIis fantastic. The selection is excellent-I always find what I am looking for. This visit I…read morepurchased a Jacket. I felt the price was fair. I'm definitely happy with my purchased.

Asked two guys for help this morning at the Woodstock trailhead. Turns out they were the…read moreowner/manager and head wrench Brandon at Trek Ellicott City. Lucky us. One of our bikes' SRAM shifter/derailleur was acting up. They spent 10-15 minutes working on it to help us out -- updated the firmware and diagnosed the problem. At minute five I said to Brandon -- "just go ride, we'll figure it out". "Nah," he said, "I'm on it now. This is getting done." They were both awesome. So appreciative of the time they spent with us! Love these guys!

I went there to pick up tires for my sons bike. I was able to order online and pick up the item the…read moresame day. The people at the store were courteous, knowledgeable, and professional.

Fantastic from start to finish! Bike Werk's technician was SO responsive, knowledgeable, and…read moreexcited (yes, excited!) to help. His direct and honest approach - no upselling here - was a refreshing difference from the 4 bike shops I'd called or stopped by. My racing bike and my hybrid bike are like brand new!

Super responsive, patient, and most importantly knowledgeable!…read more Also super affordable and accessible.

The same guy with the glasses is still there and i guess he was not happy to see me his attitude…read morewas unnecessary talking about E-BIKES USELESS WHOEVER CAME UP WITH THOSE sir i came back for another inner tube because the person at jiffy lube that help me put my inner tube back in the tire poked a hole in my brand new inner tube i will never go back to this location till that guy with the glasses is gone If i can give zero stars i wish i can

Repeated inquiries via the contact form have gone unanswered, despite extended waiting periods…read morebetween each attempt.

Excellent service friendly staff and very knowledgeable about all types of bikes and bike trails; 2…read morebikes fully serviced and ready in 5 days

We needed to get my daughter's bike ready for college and they made the experience great…read more Reasonable expert advice is a blessing!

Had a chain break and they fixed it for free. Even adjusted the handlebars. Super friendly and…read morehelpful. Will definitely be back.

I highly recommend this place, I needed to repair my electric scooters tire as my brother…read moreaccidentally ran over something and popped the tire, after going to many different places I found this one and asked them if they could repair it,. They ended up repairing it for a very unexpected low price they have bikes, pumps, tires, and more in their shop! I would highly recommend coming here if you need a bike or have bike issues.

We enjoy shopping here. We ski both east coast and Utah/California as well. We like to buy good…read moregear. This store is definitely a good resource here in the metro area. Check it out. Worth taking a look!

We had trouble with some ski boots purchased at sun and ski being tight on the front of the foot…read more We went back to sun and ski, totally expecting to have to plead our case for someone to help. Instead, we got great customer service and sympathetic and helpful ski boot fitter. Alex waz great and she listened and helped. She heat molded the boot, putting a piece of foam around the front of the foot, so the boot molding could expand more when heated. We went back skiing the next day and the fix worked amazing. My daughter said the boots felt great and the tightness was gone.