I used the Biltmore Park location in Asheville, NC. I had an amazing experience. I worked with…read moreJulie and she was very professional and well versed in the products and fittings. I asked many questions and she explained everything in detail. I highly recommend this location and be sure to ask for Julie!

Great place to get your eyes checked and get glasses. My Mom ordered some expensive sunglasses…read morefrom Amazon and brought them here and they had no problem getting her prescription lenses made up with the frames. Even though they sold the same frame a bit higher. The girl that helped us was great. Very nine and knee what she was doing when it came to heating and bending frames. I got a nice pair of Rayban sunglasses there for me too. Check them out. They have a lot of frame choices for everyone

It's special when one can find a full service optometrist office with plenty of frames and styles…read moreto choose from. I came with a frame issue and I was treated like a regular patient. Unrushed personal service is greatly appreciated. I will be back for my next vision visit.

I am not in the habit of leaving reviews. This is one of the only times I've ever done so…read more Dr. Jacobs is fantastic! I'm 63 years old and he gave me the most thorough and professional eye exam I've EVER had. BUT!!! The reason I am leaving a poor review is that my eye exam was 7 weeks ago to the day and I STILL do not have my glasses. I was promised them the week after my exam. I find this wait time unacceptable and I will not be going back.

I went here when I lost my glasses rafting. I was on vacation and didn't have a spare pair of…read moreglasses, nor did I have my prescription. I walked in without an appointment, and was able to walk out less than 2 hours later with a new prescription, a new pair of glasses and a pair of prescription sunglasses for under $500. The staff at the vision center and the attached Lenscrafters were very efficient and friendly. All of the equipment was very modern which made the whole process fast and painless. i was very satisfied overall. Probably a bit more expensive than going to Walmart, but well worth the extra!

What a great experience! Dr Greene is just awesome!! That…read morewas the most extensive eye exam that I've ever had. Dr Greene was friendly, knowledgeable, and very helpful.

Customer service at the front desk and the female Doctor that was on today. I literally called to…read morelet them know that I am running late , I am on my way (that's what I said). The lady at the front desk said "so you are coming though". I said "oh yes ma'am, I am on 26 I'm just running late". Lady said "lucky man". I get there and was told that I couldn't be seen because they had a 4 o'clock and there add-in was longer than expected. While sitting out here filling this out the 4 o'clock showed up at 4:20. They sure did let her keep the appointment. When the doctor told me she couldn't see me, she was not even polite about it. If someone calls and says I'll be there in a few or I'm running late. Just go ahead and tell them whether or not you'll be able to see them or not. Do not go to this eye doctor. It was just Rudeness and a waste of my time.

We went in to pick up my son's new glasses and when the receptionist brought them to us the glasses…read morewere tilted excessively, nose pads angled etc. We had to ask to have an optician adjust them. The man still never got the nose pads flat and never checked the bend behind his ears. My son told the optician that things seemed weird. He dismissed him saying well just wear them. if they still seem off by Monday come back in. I couldn't believe that's all they did for a kids first pair of glasses. We weren't halfway home before his head started hurting and he felt a sick to his stomach. I didn't feel confident taking them back to the same optician so I had the glasses checked somewhere else. Found out the lenses were in backwards-like left lens was put in right side eye wire and right lens in the left. The optician who checked them for us put the lenses in correctly and instantly my son said, wow that's so much better. I can imagine. He got those glasses because the eye check at dmv for his permit showed a problem with his vision. Thank God we found someone to fix them before he actually wore them to practice driving.

My cataract surgery was 100% successful! Dr. Wilson is an excellent surgeon. I see 20-20 now in…read moreboth eyes! Life changing for me because I've worn glasses for 52 years! The staff are all wonderful

Dr. Wilson has zero personality. After performing cataract surgery he refused to provide follow-up…read morefor macular degeneration. I have requested a referral to another facility multiple times. The office said they would send the referral, but after 5 months of requesting, they still have not sent a referral. This has forced me to pay for another examination by an ophthalmologist in order to obtain a referral to a retina specialist who requires a referral. I'm bitter.

First time visiting because I was in town for my birthday in March. We drove around the location to…read moresee what was actually here for shopping and eating options before deciding on our dining destination. We shopped at Barnes & Nobles, ate at PFChangs and took a look at the different style of apartment homes that were offered. While this kind of living is for some folks as an All in one, for me it's not amazing. Sure it's conveinient, it just felt compressed and made my skin itch. I can imagine that parking can become a real pain in the bum at times.

Great assortment of higher end stores without the crazy crowds. I especially love the movie…read moretheater- the service was great!

Long lines, longer wait time. They don't return phone calls. Waited in line for 15 min. then sat…read moredown to wait, all to simply pick up a pair of glasses. No need for a fitting. Just a pick up.

I am in my forties, and originally from New England. This place is the worst doctors' office I…read morehave ever been to. Aside from the fact they are set up like a DMV where dozens of patients sit in rows of dismal chairs in a large room waiting for their name to be called, the staff is brusk, rude and lacking in empathy and human kindness. New to Asheville Eye, I was diagnosed with a problem with my retina during a routine eye visit. The visit itself was terrible. I was passed off from one technician to another for tests, and saw my doctor for only five minutes. She did not even take the time to explain my eye problem to me in person. I was told she would follow up with a phone call the Friday after that visit, but she never did. I had to find out the results of my eye tests when I called the receptionist days later. The receptionist used words like "degeneration" and "retinal detachment" that scared me. I remained scared for a few days until my doctor finally called to further explain my condition to me over the phone. She suggested I see a retina specialist, which I did weeks later. That visit was even worse than the first. Dr. Cameron Stone also took no more than five minutes to see me, and he, also, did not explain my condition to me at all. The entire five minutes he barely made eye contact, but dictated notes into a recording machine while his assistant sat typing at a computer. I felt invisible. I left confused about my condition, told to come and follow up in three months. In neither of these visits was I given any clear notes by the doctors to take away that explained my condition. The sheets they gave me were written for doctors in doctors' language. I filed a complaint with the office manager about my experience, and she handled this by setting up the follow-up with a different doctor. As it turned out he was not a trained retina specialist, so that visit was a waste of time as he did not even dilate my eyes, so could not check my problem. Now, four visits later, today, I finally saw the second retina specialist and finally learned the details of my eye condition. He also only took five minutes to talk to me. He actually told me that he had to go after about five minutes because he was in the middle of a laser surgery in the next room! This visit, I insisted that this doctor print out notes for me explaining my condition. It turns out it is a serious one that it could result in loss of vision. I only today grasped that reality. Why did no-one take the time to properly explain this condition to me? I have had symptoms for months and expressed them at all appointments and none of these doctors connected those symptoms to the condition. I feel that none of these doctors wanted to deal with the stress and anxiety of conversing with a patient who learns they have a potentially vision threatening condition. They did not want to take the time to explain it to me. Or perhaps, they did not HAVE the time to explain it to me. Either way, the fact is that patient well-being comes last at Asheville Eye. Another fact: Of the four doctors i've seen over the course of four months, they have all told me conflicting things about my condition. I am left confused and frustrated and I am going to find another doctor. I am absolutely horrified with the way doctors at Asheville Eye treat their patients.

My family have been seen by Asheville Eye Associates for two emergencies as well as regular yearly…read morecare, and have been seen by several of their doctors. They are professional, caring and made sure to explain all procedures, medication etc. They were also great with a child who was very nervous. If you have to wait a bit, be assured that if you need to be seen for an emergency they will fit you in as well. Five stars for the doctors and their staffs.

Awful experiences. Out of three practices have visited in Hendersonville as a patient this is the…read moreworst. Imo uncaring staff, rushed medical care and poor outcomes requiring second opinions and better healthcare elsewhere. Last time I will ever go here. Thought I'd give it one more try against my better judgement and nope, it hasn't gotten any better since the last time. Would definitely not recommend to anyone.