We have used Asheville Wildlife Removal on three different occasions. Rusty has responded quickly on all three occasions at a reasonable price. Highly recommend using this service. read more

Never completed the work they said they were going to do. They were supposed to seal my house and remove squirrels in the attic. Never sealed the house, said they couldn't find where they were coming in. (It was the places light was clearly coming into the attic, I took care of it.) They left a bunch of trash in my attic on top of the damaged insulation they were supposed to replace, left with animals actively in my house, and did some bad flashing work that made my roof leak. When I asked them to honor their warranty, they told me they considered their job done. They ripped me off for over a thousand dollars, don't deal with Rusty. read more

Problem-possum scat in livingroom. Charged $300 to block off alleged entry around a pipe under porch. Never checked the inside of the house near where scat was found. I ve since turned over couches near where scat was found and found evidence of scat and possum tearing through bottom fabric on couch. Has never returned my calls. Do not hire. Waste of money. read more

Found a dead possum no one else could find or access. Came back the next day and filled the entry hole with cement, replaced boards on the deck that had needed to be removed to access the hole, and replaced rusted-out heating vents that were taken out in order to access the possum. Could not have been more pleased with how professional and speedy Rusty was. read more

We had the opportunity to work with Rusty, Tristan and Mike this winter after a family of flying squirrels found their way into our attic and set up shop. I really appreciated that each person on the team was an obvious animal lover, and that they cared as much as I did (quite a lot) about doing everything possible to get the animals out unharmed and alive. It ultimately took longer than was initially projected to fully resolve the issue and evict all the squirrels who were squatting in our house, but I suppose that is to be expected given the unpredictability of animals. Despite the fact that some of the squirrels dug their heels in a bit and weren't enthusiastic about leaving in the middle of a sudden cold snap, Rusty and crew had an answer to every question and a sound strategy as the situation evolved. The repairs they did were very thorough and reasonably priced considering the amount of work required. I also appreciated the guarantee of three years that they offer on their work to come back to remove any squirrels that return and repair any related damage. I am very grateful for the humane approach they took and peace of mind they gave us, and would definitely work with them again. read more

We had a nest of flying squirrels that had made a home in the awnings of our house. We contacted Asheville Wildlife, and Rusty came out to evict them for us. He set up an one way door so the squirrels were only able to get out and not back in. Within a couple days the squirrels were gone and haven't been back since. Rusty was great to work with and even came to do a wildlife talk with our cub scout pack. We used him again last year to remove bats living in our shutters. I cannot recommend him enough! read more

Do not do business with this company. They did not do everything they said they were going to do and then did things that you wouldn't want if the would have explained it better. Then after I had a contractor here doing other work, they discovered these issues. I was still under their three year warranty. So I called them as said on the contract it states they were going to remove and clean away all the feces in the soffits. They did not. Of course I wouldn't know this as I am a 60+ and not capable of investigating that. I had a contractor out here doing other work and he inspected it as there was droppings coming out from the soffit. This is clearly spelled out in contact and they wont come out and clean it. They won't even come out an reinspect the work they did in the attic which warranties nothing coming back. The warranty ends in a few months. I asked them to come inspect the attic to ensure this isn't new feces and if it is old it clearly wasn't cleaned at the time of their work. Instant message me if you want to know more and get any advice. read more

I just used this service to remove a dead possum and they were fantastic. They showed up in under an hour and specialist Rusty was great, he sorted the issue out quickly and professionally. Totally recommend their service! read more

For the first time in my life I feel a raccoon is actually smarter than a human being! He failed us repeatedly - a week of trying to life trap the raccoon that would manage to eat everything inside the cage but never get caught to finally putting the killing trap in the attic and snapping poor animals neck and falsely claiming this was NC law to finally just disappearing and never showing up to finish the job... No call no show....In the real world that gets people fired.... Would not recommend this business to anyone! read more

Back in December of 2020 I called this company to catch some flying squirrels as they had done work for us before with a great outcome. They came, set up some traps, wrote up an estimate, I paid part of it. I called about two weeks later when the traps went off. It took repeated calls to get someone to come and clear the traps. Waited to see if anymore animals were caught and after a few more weeks called again to set up an appointment for them to finish the work. It is now April 19, 2021. I have called multiple times and my messages go unanswered. However, last week I did get a call from Rusty stating that they would be in area that Friday and that they would come up and get started at my place. At 8:30pm that evening I called the main number, actually got a human, stated my complaint and told them to come get their equipment and refund me. From other reviews I have read this company has been doing this to other people here lately as well. DO NOT use this company, their customer service no longer exists! read more

Excellent removal service! Rusty located a hangout spot for a male bat outside on our porch. He set a trap, and overnight the bat flew right into it. Rusty then cleaned up our porch and retrieved the bat the next day. He was prompt, informative, honest and affordable, and kind. He also inspected our entire attic to check for other bats. We are grateful to know he's around in case we get any more bats that want to hang out at our house. read more

We had a critter problem, and worked with Rusty Russell. We were extremely satisfied with the service he provided. We found him to be a gentleman and a professional and he always returned our phone calls. Rusty came and set up a trap and caught four or five of the critters and we were critter free for a number of months. One day we looked out the back window and saw another critter. We called a Rusty and advised him. He told us that we had a full guarantee for one year and came right out and resolved the problem. We are extremely happy with this service.Robert M. read more

This buisness has a very dishonest and unworthy owner, i believed named rusty, atleast he claims to own the Asheville wildlife removal. Although im a man who is hard to disappoint, this guy did by waste my time having procrastinated for 4 days to get to my home and remove whatever it was under my house, Claimed to have phone issues although he had my address from our first conversation and i had made it clear i was retired an eager to have the Nuisance removed. For the first time in my life, i do NOT recommend this business to anyone. read more

Rusty did a great job removing some flying squirrels. He is very knowledgeable, professional, and treated the animals humanely. Job well done. read more

Rusty and Tristan did a great job removing a wily squirrel that played possum for a few days. We heard him and quickly called AWR before he/they could settle in and get too comfortable. Traps were set and for 6 days we had no takers and heard no noise. The obvious conclusion was that they didn't much like our attic and had moved on to greener pastures. Tristan sealed up the roof vents with a tough metal screen on the outside to keep out the critters and a thinner gauge screen on the inside to keep out the bees. He even painted the outer screen and frame to match our house. And then, after he'd written up the bill and I was writing out the check, we heard the not-so-sweet pitter patter of little feet above our heads. Grrrrrrr. The traps were reset and just a few hours later our little friend decided to give up the fight and landed in a trap. It's been a week now and the quiet is wonderful. Many thanks to AWR for their thoroughly complete, prompt, and friendly service. read more