I was referred to this office by a salesman at Chico Subaru. Unfortunately, after six months as a…read morecustomer, I wish I had gone somewhere else. This was my first time going through the insurance process, and looking back, I feel like my lack of experience was taken advantage of. I trusted their guidance, but later realized I was paying for coverage that didn't really align with my needs. At the beginning, I was given several discounts (like a student discount) that I later found out I didn't actually qualify for. When it came time for renewal, my premium increased significantly after those discounts were removed. The most frustrating part of my experience was the lack of support after I was in an accident. They were very unhelpful during that process, and I ultimately went to seek help from another local Allstate agent. I ended up canceling my policy. I did have to pay about 10% of the remaining balance (around $20) to close out the policy. Overall, the experience left me feeling like I wasn't properly guided through the insurance process, especially as a first-time customer, and that my trust in their advice wasn't respected.

They quoted me one price, which I paid and I thought I was good to go. I checked my bank account as…read moreI regularly do and discovered two charges from them for different amounts. They neglected to tell me that they bundle insurance without your permission or knowledge and gave me a "renters" policy. I own my home and didn't need their renters policy. They didn't tell me - they just did it and charged me extra. I immediately cancelled and will be reporting them. I DO NOT RECOMMEND.

Ok so ...... Long story short I had been on the phone with cost u less for 2 hrs trying to figure…read moreout what was going on with my policy and the people on the customer service line are rude and pretend to drop the call and or will keep transferring you to other people who actually don't exist then it just pushes you to the beginning of the button pushing program to start all over again . If I was reviewing the customer call center I would give it negative stars . After the run around I decided to drive to Chico ( a 40min drive for me) when I got there I had to wait a little bit I think that is normal . I am rating 5 stars for one reason and one reason only @@pedro@@ he was very helpful in listening to the trouble I was having and helped me with getting things resolved and at a great price . I really appreciate the customer service he provided and he should be recognized for the great job that he does . Thanks again Pedro

Francisco at the Chico location was polite when he sold me a policy, but at the end of the policy…read morewhen the company sent me a letter that I owed them money for cancelling the policy before it's end - when I was confused how this could happen - he said, "Francisco out" over the phone and hung up on me.

Brad's the man! Brad helped us insure our first home in Chico in 2006, which we still insure…read morethrough his office now that it's a rental property. We had such good experience with Brad & co. that we worked with them to insure another property in the Bay Area this year. He and his team provide top notch customer service. They respond quickly by phone or email. They also send regular updates about insurance news. Highly recommended!

Jeff Modugno provided a thorough explanation of life insurance and its benefits which is essential…read morefor those that want to protect their family. The support from the Farmers Brad Jacobson Team is top-notch too! If you have any questions about life insurance, give Jeff a call.

Very unprofessional!! Spoke with some Yahoo named MICHAEL today since Brian was out of the office…read morefor a week or so. He kept talking over me and would interrupt me when I was trying to explain things. I was very blunt and told him to stop talking over me but yet he continued to do it. his monotone voice with no inflection showed no concern or empathy for anything we were talking about. I was calling to find out why my premium went from $350 a month to $550 a month and he said it's because California insurance companies have been suffering a lot of claims and they need to pass that on to their customers so they are increasing our rates by 25%! When I asked about me adding a car two months ago and isn't that the reason why my premiums went up, he said, theoretically! Theoretically? He FINALLY looked into it and said yes, your premiums went up 13% by adding that vehicle. Makes sense. The 25% he was talking about has not even happened yet, come to find out!!! Took me 10 minutes to finally understand the real story from this clown. When I told him how rude he was being by continuing to talk over me throughout the entire conversation, he just acted like I never said anything and ignored my comments. He just kept talking over me. Probably one of the most unprofessional uncaring monotone bland "customer service" person (child) I've ever talked to. That might be an exaggeration, but he's definitely up there. Glad somebody's getting a 25% raise because it's not your customers! You, poor, poor Company, I really hope you survive! Lol. Stop trying to act like the victim. When every time you your business suffers, you simply increase our rates!!! We are the only ones that suffer, and your collective insurance monopoly is screwing all the little people that you claimed to care about so much. I know why there are no insurance in heaven, because there are no insurance agents! Lol, evil and uncaring! .... PERIOD!

I saves about $15 a month when I switched to Allstate using Brian's office. In addition to the…read moresavings, my coverage is better!!

Acceptance Insurance, Elysha Moore did a fantastic job helping me for the second time with my…read moreinsurance. Elysha is phenomenal at what she does, very professional, patient, helps you understand and get to a very satisfying adjustment when dealing with your insurance. I really appreciate her help and expertise and definitely highly recommend Elysha Moore at Acceptance Insurance.

Kriste was such an amazeing help got my quote and insurance in no time such great energy you made…read moremy day highly recommend

Genia and her staff have been nothing short of amazing! They provide first class service and always…read morehave my best interest in mind. I am grateful for their thoroughness and time spent to make sure that I am all squared away. Thanks Again!

I really appreciated the time that Patrick gave my wife and I while going over insurance options,…read morewe weren't sure what to expect but with his advise and experience he helped us pick the right plan for our family. Thank you to Patrick and his team for making this process easy.

Great customer service. Fair price for my home owners…read moreinsurance. I'm happy with the price.

I WAS a client of Baker Insurance Co., specifically Christy was my agent for 20 years! This place…read morehas cost me a lot money in fines for their mistake! What a horrible mistake it was to trust them to take care of their client when I wanted to decrease my insurance coverage! Just so you know, I've never had an accident or violations...... First, Christy grudgingly rewrote my policy to reflect my needs for decreasing coverage, remember after 20 years of full coverage for myself and my daughter. Then 2 days after accepting my payment, Christy called me and stated that Allstate wanted to take pictures of my vehicle, review registration, etc., before rewriting a lessor policy. So they refunded my paid policy, now I didn't have any insurance coverage after 20 years! I never even had an accident claim! This was a huge imposition for me since I'm a senior person and have had many health problems that prevented me from getting around easily. Next thing I know I receive a letter from the DMV stating that I have been fined because I have let my Insurance lap. I didn't have insurance because she allowed my policy to be canceled and didn't even bother to call me to tell me I had a time limit or she would report me! Christy sent in a letter to the DMV, without even calling me to tell me she was going to do that! So I get home from the Hospital and find the DMV letter in the mail with a fine stating that now my Registration has been suspended for lack of Insurance and I have a fine as well!!!! Really nice to come home to that... Christy at Kevin Baker Insurance did this to me while I have been a valued customer for 20 years! I think you could do better ANYWHERE else when you want to purchase insurance.

Received a advertisement postcard from this agency that had a Google Street View image of my house…read moreprinted on it. Not only is this disturbing, it's a direct violation of Google's terms of service for commercial use of street view images in print advertising. I cannot imagine giving my business to an agent with such a callous disregard for my privacy.

I just got off the phone, with Kevin Baker himself, rude arrogant ELBOW of a person…read more Continuing issue of my residence being photoed, he claims I was notified, claims. Doesn't care, interrupts, talks over you, acts like he's the one paying you, for some service. I've been dissatisfied with this bunch before. There's not a lot of options, I feel they take advantage of that. This is not, Beth This is Kim, and was subjected to his tude, on Veterans Day, no less.

I just got off the phone call with someone who works at Allstate in Chico. I'm sure that Sonia aery…read morewould not be happy with the attitude of this person that I spoke with. It was not a good experience and it really turned me off from working with anyone at Allstate. I understand negative reviews are not good but I had a very simple request and was treated very rudely.

I was saddened to learn of the passing of Gary, but I know he would be proud as to how well Sonia…read moreand her Crew have continued to provide SERVICE. I was in the Insurance business for almost 1/4 Century and I learned Products are Products and can be purchased anywhere and any how. BUT Service is what a person should be shopping for and I can assure other

Crystal's vibrant smile and willingness to help was exceptional, thank you for the great customer…read moreservice

CHICO CREEK INSURANCE have been absolutely awesome!! Julio was amazing at finding me great prices…read moreand lower rates for my cars. And he was have super prompt and helpful when I Initially did an Internet quote. When I went into his office he knew exactly who I was by name and was able to help me get insurance without have to be upsold or bothered by Unnecessary questions . He even helped me with questions I had about another Another insurance claim. I Absolutely without a doubt recommended him to All my friends and familyThank you very, very much to you ALL for your help and the peace of mind you have provided.