we just had a deliver. Petro and Morales did an excellent job! quickly, professional and Petro went over the operation of the electric chairs. They are very respectful and courteou. Thank you for hiring such qu people read more

If I could give them zero stars I would. I bought a couch and within 4 months it is broken. It has taken them 2-3 months to send the correct parts and I've had their technician not show up to fix it regardless of me being on the schedule. Then I get told that he only comes on tuesdays and since he didn't get to me I'll have to rebook. What is the point in being on the schedule if the repair technician doesn't follow it! This is the worst excuse of a furniture company I've ever seen. Absolutely ridiculous! By the time they get it fixed I'll have had a broken couch as long as I ever had a functioning couch! Absolutely horrible. read more

Avoid This Store - They Only Sell, They Don't Help! I strongly advise against purchasing from the Ashley Furniture location in Avon, Indiana. This store is sales-only, meaning if you have any issues after your purchase, they will not help you. Instead, they'll direct you to a corporate customer service number that is a complete runaround and a nightmare to deal with. We were very clear when placing our order that we wanted everything delivered in one shipment,. When the delivery arrived, the drivers unloaded a partial order without telling us in advance that key pieces were missing. After finding out, it was going to be almost 3 weeks for the remaining pieces, we no longer want the order. The store completely washed their hands of it, telling us they "just do sales" and that we had to deal with corporate. After a week of frustrating phone calls, corporate refused to accept a return, despite one of their own reps saying we had a case. Now we are stuck with furniture we didn't receive in full, never agreed to take in pieces, and has been sitting untouched with the tags still on it. The assistant sales manager even admitted the situation was their fault, yet still, no resolution. Bottom line: This store will gladly take your money, but if anything goes wrong, you're on your own. Buy elsewhere unless you're okay with zero accountability. read more

Worst of all the stores for customer service. Instead of taking responsibility, they want to blame the customer. They told me that the sofa was the color that it was in the store. Really!? Just take a look at the photos and you tell me did I get the sofa that I ordered. $4000 for a sofa that isn't the same color as their display. And I've spoke to I don't know how many people and they all have an excuse. It's the lighting. We only have two colors. It's your lighting. I took photos of this sofa and all shades of lighting it's gray there's nothing about it. That is brown so buyer beware. If you're expecting a manager or a regional manager to really care. Well I'm sorry to tell you they don't. I had already given away my sofa or I swear they would've gotten this thing back, but I am reporting them to synchrony bank because their business should be disciplined for poor customer service. I promise you I will not be returning. read more

See all

Price is moderate but delivery fee is insane. I live one mile away 485 dollars. I could get an ox and cart for half that. And here's the nest part When I threw a fit the salesman told me I could blame it on Biden Never never bring politics I it..don't blame Biden for a one mile 485 charge. Maybe greed read more

Their customer service is quite literally some of the worst I've ever experienced. From the salespeople in the store to the delivery drivers to the customer service reps on the phone. Absolutely horrible in every way. Zero help from anyone I've spoken with, yet they STILL have my money and won't give it back while I don't have my product(s). I could literally go on and on about the way I've been treated, but I'll just say...go somewhere else to spend your money, because Ashley Furniture (Avon, IN) absolutely sucks in every way imaginable. Thanks for nothing, Ashley Furniture. You'd be better for the consumer if you were a vacant building. read more

We purchased (online from the local store) an Ashley Recliner with motorized controls in December, 1921. We declined the warranty plan offered with the chair, based on the what we felt was the possible benefit versus the cost. This week (April 2025), the control for the back of the recliner quit working. I called the maintenance/repair facility for Ashley and requested a repair at our expense. I was advised that they would not do repairs in any event because we did not purchase the warranty plan. I reminded the representative that I was not requesting repair under warranty, I was requesting repair at our expense - including the expense of pickup and return. Representative responded, no matter, we will not fix the recliner. It would appear that Ashley neither communicates the the fact that repairs will only be done if the buyer purchases the warranty plan nor the fact that they do not stand behind what they sell. No more Ashley for us! Cecil Wynalda Avon, IN read more

Purchased a leather chair and Warranty 5yr from someone called GBS. I called to ask a question about our leather chair. They said I had to file a claim. When I said ok they said it wasn't a warranty item. I said remove the claim since I supposedly get my warranty money back if I don't file a claim. They basically said sorry no can do or something to that effect. The store said we should be treating the leather every 5-6 weeks. When we bought the chair nobody ever said that and was one of the main reasons we purchased the warranty. Never dealing with Ashley Furniture anywhere again. read more

Cheap, flimsy garbage. It's as bad as IKEA, but harder on the budget! We've had a bedframe that flops around no matter how well you tighten it. read more

My wife purchased two chairs from them about four months ago. After waiting months for them to be delivered, we received a call saying they would be delivered this week. The next day we got a call saying they can only deliver one because the other is now on back order 9. Today they delivered one chair and after unpacking it we discovered it was BROKEN. Called them and said they could do nothing today because order is still open and it might take up to six weeks to come back and get the broken chair and who knows how long to get a replacement chair. Of course they offered for someone to come out and "fix" it. Sorry I don't want a jerry rigged chair I payed full price for. read more

I will never ever do business here ever again. ever. the whole entire process has been a complete nightmare and the customer service has been completely horrid. i absolutely do not recommend them for a thing. don't buy even a simple lamp from them. almost every associate i've dealt with is extremely rude and has a there's no way we can assist you attitude. read more

Ashley Store - Furniture Stores Near Me - Avon, Indiana

See all

For my birthday we decided to pick out a new living room set my new home. We went to a few furniture places and it was between Godby and Ashley Furniture. We talked to a sales rep there as we looked around. She told us about the deals and she was very informative. They seemed short staffed so she pretty much gave us what we needed and we walked the store looking for the right living room set. Godby had a set that would've shipped this past weekend but if I found something at Ashely I would get that. Well to our surprise we found something that we thought would fit our family. We looked for the lady that helped but she was with another client so Kenny, the manager, assisted. I told him about the set we liked but I wanted delivery before Christmas if possible. If not I would go with the set at Godby. He made a call and came back telling us it wouldn't be Christmas but we'd have it by December 30th. I was ok with that. As much as we wanted to have something to sit on for Christmas we understood how shipping/orders works. With that being said we financed the set, put down $1000 and I bought an area rug. They told me that it would take 48 hours for delivery to process. Something told me to call and follow up and I'm glad I did. When I called they told me that my furniture would not ship until January 24th!!! What?!!! Had I known that we would have ordered the furniture from the other store... I was not happy at all. Long story short I've been calling and leaving messages for the past 2 days and no one has called. It seems like once they place your order they are pretty much done. We plan on going in and canceling the order. Our heart is not set on this furniture but one thing we don't like is to be told one thing and it's the total opposite. As a customer I expect to be treated like my business matters. If your store doesn't answer the phone at the very least call back. If you don't know when something will be delivered don't have your customers excited about something they're not going to have especially for the holidays (New Years). I'll be paying them a visit this week. Completely disappointed... UPDATE #1: I've noticed businesses will comment on your reviews after you post them but please know that when they ask you to message them about the issue 9 times out of 10 they still don't respond. I responded to Ashley's message but I Shaven't heard a peep... smoke and mirrors. UPDATE #2: I just talked to their escalation team and they only bumped up the order by a week.... I'd have it January 16th. We will be canceling. Now we will have nothing to sit on for the holidays and we could've purchased furniture at Godby if their manager didn't lie and say we'd have it by the 30th. This is not a resolution... totally disappointed with how they conduct business. DO NOT order anything from them unless you have a date on paper in writing.... beyond upset. UPDATE #3: I still haven't received a call regarding my refund of 1k. They text you and tell you things are being escalated and no one calls you. I'm updating my review just to show you what you will deal with if you do business with this company. I've been dealing with them since 12/11, it's now 1/2! I will be contacting the BBB regarding this. You know there's a problem when there's a FB page dedicated to Ashley Furniture due to horrible customer service experiences. UPDATE #4: On 1/4 I finally received my deposit back. After constantly calling, adding updates on here and Facebook it finally paid off. Never again! I hope no one EVER goes through what I went through. They have no idea what their policies are between the corporate and local stores... shop elsewhere! read more

Unfortunately Ashley Home store has no concept of customer service or standing behind their own products. I bought an entire living room set in July 2022 and by August of 2023 the material, and I say material because it's not leather and it's not fabric, has rubbed off basically where someone's lower back would sit. This living room set is Ashley signature series and was sold to me as quite durable the salesperson even took a key to the couch while we were in the store to show it doesn't scratch. I have been trying for 2 months to have this fixed and either can't get someone on the phone and when I went to the store I was told it's not their problem they are only the salespeople once it's delivered sorry nothing we can do. I was also required to purchase a furniture protection plan which obviously doesn't help because I have been told peeling material is never covered. I'm am so upset and disappointed I have been a customer for 7 years but after this I won't read more

Ashley Store - Furniture Stores Near Me - Avon, Indiana

Ordered furniture in January and was informed it was coming in March April.. because of the pandemic and everything it got pushed back to July. Received notification it would be delivered today. Waited the entire day for it to come called the store twice. Everyone gave us different information. Now it won't even be here until sometime this week and I will have to take off work to wait again all day!!!! Because I was expecting it to be here on SATURDAY. WORST CUSTOMER SERVICE EVER AND SO UNORGANIZED!!!!! LITERALLLY DONT EVEN BOTHER WITH THIS STORE LOCATION OR COMPANY THE WORST!!!! I wish I could give negative reviews!!!!!!!!!!! Update I emailed them. And they literally said they couldn't do anything and it wasn't there problem. hahahahahahahahhaha waste of time. Wow. Rudest customer service ever. read more

This type of store definitely has its place for someone like Myself that can't buy true quality. With that said.....it should last more than 4 months before snapping and falling apart. When I call customer service I'm told I have to bring my broken piece to the store. The store says on no, we can't help you. You'll have to call a different number. Long story short.....avoid this place if you can afford anything of higher quality. read more

Ashley Store - Furniture Stores Near Me - Avon, Indiana

Do not buy Ashley products or spend money at the company. Their products are the worst for the price you pay read more

See all

Don't go here! They lie from the beginning order. Ended up canceling my order after being rescheduled 4 times. The last straw was when our dining room set was at the DC and would take 11 days to deliver. I decided to go pick it up, but then learned it was at a DC in Romeoville, Illinois...over 4 hours from my home. Still waiting on my refund after 30 days of cancel. read more

I ordered and paid for furniture February 26 today is September 13 still no furniture After countless excuses , I finally cancelled now I have been told up to 12 weeks for my refund!! Poor business practice! Stay away! read more

Just moved from California so we were desperate to find a kitchen table and chairs ASAP. Kenny is who helped us out and he was awesome and very truthful with us. Luckily what we wanted was in stock but has to be shipped from the warehouse and should arrive in 4 days. I know with covid everything is taking much longer to be delivered so hoping this won't be delayed! Will have to update once we get our shipment but if you ever come to Ashley, you need to ask for Kenny to help you! read more

So I used Ashley to purchase a whole new bedroom set and the experience was not good.. at all. First off, when going into the store to purchase my set I knew I had a budget in mind and the person I worked with was extremely pushy. She was only trying to help her self and kept basically telling me to spend more money. Which wasn't very helpful and a little rude. I had to keep saying no and it was just awkward. After I finally purchased what I wanted.. the delivery process was a nightmare. I had to wait over a month for my pieces to be ready. And once they were finally ready to deliver, my dresser was scratched all over, and they brought the wrong night stands! So then I continued to wait another 3 weeks to get a new nightstand. And then another week on top of that to get a replacement for my dresser. Was just not and overall good experience and sadly don't think I will ever purchase from Ashley furniture again. Also, I know the delivery people are contracted out, but they were not professional at all. They actually dropped one of the dressers when delivering the replacement. They weren't in uniform, it was very unprofessional. Not happy with my overall experience. And wouldn't recommend shopping and buying there. read more

S Help Topics General Store Locations Shopping Returns Orders & Delivery Ratings & Reviews Care & Cleaning Warranty Information My Account Frequently Asked Questions What are Ashley's Rating & Review Guidelines? subscribe and get up to $100 off* your email Sign Up about ashley ashley help services legal design resources Find store Financing Log In Country 1-866-436-3393 © Ashley home stores, Ltd., 2022. All rights reserved. Sitemap Welcome to Ashley Please select the Ashley website you wish to view My Local Ashley Ashley United States By using this site you agree to our use of session replay tools to collect real-time information about your use of our site. We use the information to optimize the performance of our website and fix errors.yesno Confirm Ashley Virtual Assistant Minimize Today Ashley may record the following chat for quality control and training purposes. We also use cookies to save your chat history and connect it to purchases. Learn more about Ashley's use of cookies Hi, I'm your virtual assistant - I'm here to help! To start, may I get your first name? You - Now I would like to say how unsatisfied I was with the product that I purchased just today. I bought my grandson a bunk bed that was on clearance on the floor. I picked it up today none of the slats were bound they're sliding all over the back of my car because they were not bound when I picked them up some of the cork pieces that fit into the extra holes were broken off inside the actual legs and parts and pieces they had no replacement parts for those corks I was very dissatisfied with the way it was just handled overall. And I am a recurring customer since 2009. The services since the beginning have definitely gotten worse and I hate to say it but you may be losing a very valuable customer. Ashley Furniture in Avon read more

Friendly staff, good selection with various price points. On time delivery. Good communication all around.

I am giving Ashley Furniture no stars, but am required to give them at least one for this post, with the experience my husband and I recently had with them. We had been looking for a couch to do in our basement and had done our due diligence with looking at approximately eleven stores in Indianapolis. We settled, finally, on two couches from Ashley Furniture due to their price matching of another store we found the same couch and the employee informing us that we could change the color or couch if once we got it into the space; it didn't work. We picked up our order due to not needing delivery. Once we got home, we realized that we were unable to angle the couch correctly to get it down the stairs even though it would fit through the doorway and in our basement. We contacted Ashley to see if we could exchange the couches as we were unable to use them due to this challenge and as the employee informed us. My husband was not given a direct answer by anyone and then finally reached corporate to be told that they could not help us and we were stuck with two couches we could not use. I then reached out to them with the same experience. It was frustrating to be told one thing repeatedly in their store with no compassion or solution to help us, even though, if we would have paid for delivery they would have let us. The experience we had was that this was a family owned business who wants people to be happy and confident with their purchases, but this is not what we got. I strongly encourage you to utilize a different furniture provider; one where their services matches their word. read more

Save your money, shop somewhere else. Ashley delivered poor quality furniture. I have been arguing with them for a year to fix issues that should have been covered by the manufacturers warranty. The Manufacturers Warranty does NOT include 1. Fabric 2. Zippers 3. Stitching 4. Uneven cushion fill 5. Incorrect Assembly 6. Wicker that didn't get wrapped around the frame 7. Chairs that were not bolted together properly They essentially warrant nothing. If you do purchase something, you better make sure it is perfect before the delivery guys leave. and don't bother with the extended warranty. Read it carefully before you buy it. It doesn't cover anything either. It had been disappointing to say the least. I spent a lot of money on furniture. I could have gone to Big lots or WalMart and got better quality. The sales girl and the store manager were nice people, but are either ignorant or dishonest. 6/19/19. At your request below, I sent an email to dsgescaltion@ashleydsg.com. I am hopeful this will result in a different outcome. If it does, I will update my review accordingly. 6/20/19. No response from dsgescalation. 6/29/19. Still NO response from dsgescalation. Please don't be fooled be the seemingly concerned response below. It is just a effort to make it look like they respond to the bad reviews. They do not. 7/10/19. Still no response. read more

Jasmine Baumgardner Order: 0206305428 Address zip code: 46123 Details: We purchased couches on Black Friday in 2020 and understood that our couches would take some time to be delivered due to the pandemic, but it is May 17th, 2021 and we still have not received our couches and on top of that we were billed in February 2021 due to an "error." Therefore, we are paying for couches we never received and the delivery date continuously changes each time we call support (we have called around 3 times each week since January, which is about 50 times if not more) After all this time and after being told different things each time and being lied to several time, I finally spoke to a "sales manager," by the name of Cody from the Avon, Indiana location. He personally guaranteed me that my couches would be delivered on May 12th and that he would personally call me when a timeframe was available or if there was an issue. He never called, but yet again I did receive a call from the distribution center advising there was a billing issue and my couches would NOT be delivered. I called him on Tuesday, Wednesday, Thursday, and Saturday leaving voicemails each time with my phone number and no one has called me back. The only two delivery attempts made (one in January and one in February) were on days I specifically requested that they NOT delivery them on because I was in important virtual meetings, but they still came and embarrassed me (my smart home repeated several times that someone was at the door) during important presentations I was conducting with Apple Inc. executives/directors. I had called several times and was told the delivery date was rescheduled, but it never was... I called Ashley's furniture and spoke to a "supervisor" by the name of Juanita that told me, "I need to call the store, but I will call you right back." Two days later and she never called back. I called and spoke to Eder who said a "supervisor" by the name of Omar would call me. He never called. I called in and spoke with Nora who said that a manager would call in the next couple hours and we have not been contacted. This was all during the week of May 12th. I have been told so many things at this time that I have lost all faith and hope in ever receiving my couches. Like I said, the date continues to change and I receive text messages saying my delivery is scheduled, but something always comes up and there is always something to blame... here are few things I've heard over the last 5 months: "I rescheduled your delivery" "The last person didn't leave any notes, but I rescheduled your order." "No one rescheduled your order." "The last person didn't know what they were doing." "There are no notes of you calling in yesterday." "Your couches were delivered." "Oh. No they were never delivered." "I will reschedule your delivery." "Your couches are lost." "Your account is on hold for a billing issue." "We lost them again." "We ordered them again." "Your order will be delivered in a week." Your order is backordered and cannot possibly be delivered." "We never received your order from the manufacturer." "Your order will be received at our distribution center by April 23rd." "Your couches will be delivered May 1st for sure." There was a problem with your order." "A manager will call you at the end of the day." "Oh. A manager never called? They will call you within two days." "Managers are not able to call you." "I am a manager and I will personally guarantee that they will be delivered on May 12th, 2021 and I will personally call you when we have a timeframe and if there are any issues." "There was an issue with your order and we cannot deliver your order." "I am a supervisor and I will get this cleared up and call you right back." "I'm sorry the supervisor never called you back, I sent a message for a new supervisor to call you back." "I'm sorry that supervisor never called you they should have called within two days, but I sent another message to a new supervisor." "You should call the store and talk to them." "Your couches will delivered on May 20th." "Your couches will be received by the distribution center on May 22nd." "Your couches won't be received for 2-4 weeks..." "A manager will call you back within the next couple of hours." read more

Our first time back to Ashley in 7 years when we purchased a large living room set which delivery was delayed 3 months past the original promised date was another huge disappointment. We purchased a TV stand which they reported was available at the warehouse and would be delivered within 3 days. When I inquired the day after purchase on the delivery I was then told that it would be 8-12 weeks for delivery. There were no calls or other information shared with us on the delay until I inquired. We went into the store and the Manager and the Customer Service Manager were unable to help and didn't seem very concerned about our dilemma (probably because it happens a lot there). We cancelled our order (which of course takes 3-5 business days). We then went down the street to Kittles where we received great customer service and made a purchase with a confirmed delivery date in 2 days. We will not be giving Ashley another opportunity to disappoint us! Wish I could rate 0 stars. read more

We ordered 3 items on February 25 2019. The delivery date to begin with was 3 weeks out. Then Ashley canceled that delivery date saying the items were not in ????? Our delivery was then set for two different dates. We received a chest and a dresser first more than a month after our purchase and order date. The dresser has an issue on the side of one drawer which, although annoying, is not something I wanted to deal with Ashley furniture about. The chest arrived with a bent bar and broken wheel that will render 3 of the chest drawers useless. Had to call and get the new pieces for that so they can fix it. Still waiting on the pieces. When the last piece was finally supposed to arrive, it was the wrong item. The guy at the store, Doug, who I did not have the most pleasant experience with, ordered the WRONG piece. so now, I won't have the proper couch until MAY 9th they tell me. Which is a whole 3 months after this initial interaction. Had I known I would not have a sofa until May I would have never made this purchase to begin with. read more

I can't complain about the help we got while shopping. The furniture seemed nice (but who knows since I still don't have it). Problem is, it's been 5 months and the delivery date keeps getting shoved off. I get the covid thing,,, but don't promise it then. Also, they promised a partial refund on the delivery for the inconvenience. Never got that neither. Until that issue is fixed, this is my review. Js read more

Stop. Read the negative reviews and spend your money and time elsewhere! Purchased a piece and was told it would be assembled and delivered in 2 weeks. The store charged our credit card at the time of purchase. When I looked at the invoice at home it said delivery in 8-14 weeks. Really loved the piece and decided I was willing to wait. Week 8 they scheduled and rescheduled delivery twice with the same message that the item was in Chicago. Went in to the store with the intention to cancel and receive a refund but was talked into one more delivery attempt because 'the item was in Chicago.' Item was delivered the next week. I watched it come off the truck, it had obviously been re-wrapped. They brought it in and at least 2 magnetic doors were defective and one was hanging askew and not square with the frame. Inside the cabinet spaces, every shelf was missing. Every one. So I refused delivery. Fairly certain we were not delivered a new piece but the last available floor sample in the country, lol. Trying to request a refund through their phone system was impossible, numerous calls and then I was on hold for 21 minutes waiting for approval by a supervisor before I disconnected. Emailing the local store manager, did work and we got our refund, but what an unnecessary hassle and waste of our time. All that could have been prevented by being truthful in the first place and a little quality control. And all while they had the money for the item for almost 10 weeks and probably knew they couldn't deliver. read more

I don't know why I continue to shop here. I've spent $10,000 over the last 2 years and have received the worst customer service every time. The store employees are idiots who can't answer even the simplest of questions. Buyer beware....spend a little more and go somewhere reputable. read more

When we need furniture for our new home we went to Ashley in Avon. We had the pleasure of working with Fred. Fred was very knowledgeable about the products we were interested in. Fred's patients with us was amazing my wife and I had a hard time agreeing on some pieces Fred helped out with all the pros and cons to make the decision easier. If you find yourself in need of furniture or accents I encourage you to visit Fred at the Ashley Homestore In Avon you won't be disappointed. read more

Looks like my experience is typical. Wish I read these reviews ahead of time. My salesperson sold me a discontinued item. I'll give him the benefit of the doubt that it was not intentional. A month went by and I finally went in to check on my order....it was at that point I was told it was discontinued. Good think I followed up on my order. Nobody from Ashley did. I was then given a credit card refund for the discontinued item. I was told it would take 5-10 business days to process. 6 weeks later I'm still waiting for it to appear on my card. I've made several calls and one personal appearance at the store to try and straighten it out. Apparently, there is only one person (Jennifer) in the store that can deal with this situation and she is never there and does not return phone calls. Wont be shopping here ever again. I've learned there are web retailers that sell the same furniture Ashley does at cheaper prices. I cant imagine their service is worse. My advice - go to Ashley to find the item you like and then order from other retailers online. read more

Ordered a couch in July was told 2 months. At out 2 months we called they said December. We were not happy next thing you know it's coming Oct 31. We guess what didn't come. Now we are being told Dec 31. Paid in cash so mad they don't even pick up the phone anymore when you call the reviews are so bad. Do not get anything from them and don't listen to a manager they lie!!! read more

never go to them the sales people are very pushy and were telling me "if your not for sure buying anything we need you to leave" it was my first time going just to look I'll never recommend anyone to go here levin baby that's where it's at read more

Wow. Like others have said, where's the zero star option?? I get it, everything is behind right now. How about just a smidgen of communication?? Also as others have said, virtually impossible to get anyone at the Avon store to answer the phone. It's been almost 3 months now. It's been "scheduled" multiples times only to be changed last minute. Then it wasn't changed and confirmed day prior so I sat at home and waited. No show. No one can explain why. No one knows what I am supposed to be delivered. No one knows ANYTHING. Once again scheduled for this Friday only to be called yesterday to schedule for the following week and knew nothing about it already being scheduled. Yet, nothing is in yet? I'm sooooo tired of the constant run around and lack of information. Never again Ashley, never again. read more

I really would not even give them a 1 star. Bought furniture and it wasn't delivered and no communication from Ashley. We have called the store for several days and nobody answers, even all the different options. Did online chat and they said they couldn't help cause it was bought from store (saved all messages) but still no help. Filed a compliant with BBB and calling Indiana attorney generals office to file complaint tomorrow. Probably the worst customer service ever and I cannot believe stores not answering phone, we tried calling Whitestown store also and same thing, nobody answers but they like taking your check in store. read more

See all

Only because I can't give zero. Ordered a couch in mid October. It has been delayed for months. Finally gets delivered 12-23 and has huge cut across seat. On phone with them now, says 5% off and can't be delivered until late February. Wouldnt recommend this place to anyone and will do my best to get this out to ALL. Delivery guys were super nice but this company should be ashamed of their product and pace. read more

WORD TO THE WISE: **DON'T GET DUPED**. SAVE YOURSELF REGRET, FRUSTRATION, WASTE OF FINANCIAL RESOURCES, and learn from us - those who have had traveled this road of regret and are living in a nightmare! The best course is to stay away from Ashley Furniture Industries, their affiliated companies/organizations, and their products altogether. I purchased a higher end Ashley sofa through Amazon and a little over a month later, there was a creaking noise on the right side of the sofa any time I sat on that end and the creaking noise became more pronounced as time transpired. After having the sofa 1 1/2 months (not even 2 months) the creaking noise got worse and could then be heard if the armrest was used on the right side. I began to examine the right side armrest and could feel through the sofa that there was a huge part of the frame missing and that explained the creaking noise.....there is a huge defect, there is no adequate support on the right side, and the right armrest is completely hollow on the side (since it's hollow the material can be pressed in completely to the side of the couch). When Amazon delivered the sofa I was given a small Ashley booklet titled "Warranty Information" so I reached out to Ashley Furniture Industries. Though they acknowledged that I had received a defective couch they still blew me off and told me to email their consumer affairs department and their consumer affairs department did the same thing....blew me off. I continued to call Ashley and they continued to do the same thing (refer me to their consumer affairs department and the consumer affairs department would blow me off). Finally they told me they're not going to do anything for me. NOTE: THE ASHLEY REPRESENTATIVE RESPONSE: "Actually if you read the first paragraph of your warranty booklet you'll see that YOU DO NOT have a warranty for the sofa. Amazon has the warranty. We're not going to do anything for you" Is there anything else that need to be said? read more

Great shopping experience once again. Excellent customer service from Jimmy German. Very professional and friendly service. Wonderful furniture displays. Amazing sales and awesome holiday deals. They are always willing to work with you. Definitely recommend, glad it's here in Avon, Indiana! Come check it out for yourself! read more

Worst experience ever. Customer service is the worst in the industry. Paid for table to be installed. Technician scratched floor and stripped all the hardware on the table. It can't be tightened or fixed. Ashley customer service will not help or send repairman. DO NOT BUY HERE. They will not help or acknowledge basic customer care. I will never buy here again. Automated call system never gets to a person. Wasted hours and hours now trying to get any kind of help. There is NO customer service after they have your money. Buyers beware of bad consumer practices and terrible service when a basic issue come up. Do not trust this company, they do not stand behind their products and after we paid for them to install our table they will not even come back to look. read more