I visited this store the evening of 19AUG25. The floor manager, Emerson, was delightful and helped…read moreme, answering every question. It was a good experience.

Would recommend doing your homework before going into this store! Very pushy salespeople who were…read morepresenting things as a good deal when really that is the listing place online. Was difficult to navigate the store myself and then ask questions when I had them. Sales people presenting information quickly and with repetitions where the experience was overwhelming. There was a good selection of mattresses but I would recommend knowing what you want before you go in to shop.

I visited this store the evening of 19AUG25. I received little to no assistance from the staff…read morerepresentative.

Place is trash. Parking lot is a war zone. Service was awful. Not a good experience and I'd…read morerather kiss a toilet seat before I came back to this disaster basket :(

Tamaris was our very fine salesman. He helped us find exactly what we were looking for, quick…read moredelivery planned. Sweet Jessica help us with the financials. Tamaris was quick to thank my husband for his 21 years in the Navy.We always appreciate that because it was a sacrific. People that have not been the service, especially young men don't always appreciate the freedom fought for them The furniture store was laid out nicel.

Horrible customer service, horrible store that never returns your calls with no way to even talk…read morewith a live person about a problem with delivery. I thought I had ordered a 3 piece bedroom set, which included bed, dresser, and nightstand. Upon delivery the nightstand was missing. In customer service I kept getting the run around - not in the paperwork - when right on the website it specifically says when you order this set a nightstand is included IN THE PAPERWORK. I never received a paper receipt, the manager said it would be emailed, I never got the email. I was never shown an itemized list, he said it would be emailed, I never got the email. Turns out I did not order the "set" only a bed and dresser separately, no nightstand. The salesman claims I said I didn't want the nightstand so he wrote everything up separately. The only thing I ever stated I did not want was the mirror. Based on the showroom floor and the website I assumed I was ordering the set which INCLUDED the nightstand. This could have been cleared up if I had actually been walked through the order AT THE STORE. When writing up the order the salesman forgot to include the mattress, then the railings, etc. Then he wrote everything up separately, total screw up. Total mass confusion and I in good conscience cannot recommend this store. Steer clear. Should be negative stars!

They are terrible keeping promises on delivery. I bought dinning table for event they don't deliver…read moreon time. I don't recommend to anybody they are not professional.

I ordered a sofa and love seat. The sofa was in stock but there were no more love seats. The…read moremanager agreed to sell me the floor model at $100 off. That said, they ended up charging me full price. I didn't balk, because I liked the set and needed it on my time. Delivery was scheduled for today. I got the sofa but no love seat. I talked to 3 different people with no resolution and a promise of a call before closing. Never got a call. Plus, the delivery team damaged my door while bringing the sofa into the house. So now I've paid for something I didn't get at a price higher than what was promised and incurred damage to my newly remodeled house. And it's crickets. Never again.

Doug is the guy to ask for ! He was very professional and provided excellent customer service . He…read morewas also kind enough to explain quality of mattresses, box springs and elevated frames! He wasn't aggressive when it came to selling, he was very accommodating at finding the mattress that we needed. Thanks again! We will be back in the future to buy the bed for our guest-room.

We bought a mattress from this store and after getting home it was late, and I had additional…read morequestions, so I called the store upon it opening the next day. I wasn't happy with their guarantee and answers to my questions so I asked if I could cancel my order. I wasn't to receive my merchandise for several weeks. After a lot of hassle they finally agreed to cancel my order. But they kept claiming they lost a ton of money in my order because it was custom. I ordered 2 XL twin mattresses to be placed on a split king base. These are sold all the time now with split bases and it had only been mere hours since we purchased and the store had been closed. Also, we were "given" a free gift of a quilt, a really "cheap" polyester for a 5 star review. After cancelling the order I'm being charged $80 for that $5 quilt that was to be free. This quilt was never to be part of the purchase. It was to be a gift for posting a good review, which I did. Me, as a customer was not important to them. They ripped me off for that $80. They did not look out for me. I will never again deal with this company again. I should have went with The Purple Mattress which has a 100 night guarantee with full money back. Buyer beware! Also want to say that I felt pressured to buy.

we just had a deliver. Petro and Morales did an excellent job! quickly, professional and Petro went…read moreover the operation of the electric chairs. They are very respectful and courteou. Thank you for hiring such qu people

If I could give them zero stars I would. I bought a couch and within 4 months it is broken. It has…read moretaken them 2-3 months to send the correct parts and I've had their technician not show up to fix it regardless of me being on the schedule. Then I get told that he only comes on tuesdays and since he didn't get to me I'll have to rebook. What is the point in being on the schedule if the repair technician doesn't follow it! This is the worst excuse of a furniture company I've ever seen. Absolutely ridiculous! By the time they get it fixed I'll have had a broken couch as long as I ever had a functioning couch! Absolutely horrible.

My sister's Sleep Number bed was old and she wanted to upgrade to newer model. I expressed an…read moreinterest and asked her if I could tag along this past Saturday. By being a previous customer she got 20% off every thing, including the bed and any accessories she wanted. Her daughter-in-law came too because she was interested in a new bed as well. She got a 15% off coupon from my sister by creating a new account. She and and my sister's son came back Wednesday to get their bed. Although, I wasn't ready to purchase anything today, I will be getting the same 15% discount when I am ready. Otis was our salesperson and very helpful. He had us try several beds and pillows. He answered all of our many questions. In addition to replacing her mattress she decided to go with the adjustable frame that raises your head and feet in the split design. That means each side is independent of the other side and adjusts individually for two separate people in the same bed. They have mattresses where the foot portion of the mattress heats up to keep your feet warm if you would like that feature. They also have a wide assortment of pillows in all kinds of shapes, thicknesses, firmness, and materials used inside. They have sheets and comforters too. Today, Thursday, was delivery day, everything went smoothly. They arrived on time. They notify you twice before arriving. Total time spent on delivery and setup was less than one hour.

In store was great, found proper bed and got all our questions answered, ordered and paid for bed,…read more2 weeks for delivery...day of delivery, driver calls and says Sleep Number has a bag shortage....ok...so our 6k mattress is not bagged properly and is full of dust, driver advises we reject delivery, which we did...Sleep Number says sorry and promptly blames driver, not a driver problem...45 minutes later, 2 more weeks and they will refund delivery, unacceptable and our old bed was stripped and all old stuff was tossed getting ready for new bed in an hour...Sleep Number never took any blame, blamed everyone else and then tried to charge for the mattress pad because we washed it in anticipation of new bed...Horrible Customer Service!!! Make sure you really want to do business with a place like this as their service department is useless, go look at reviews prior!!! I will never do business with a place like this!!! 6k and terrible service, they need to go away!! Full refund and a bad review for all the troubles doesn't seem to do it, but this is the world we live in!! Buy a bed elsewhere!!!

I went to Longs Mattress in Avon today. It was my second trip there. I had been there a few weeks…read moreago, and wanted to go back and check the firmness of a few mattresses again. I had the good fortune to get to deal with Mark Thomas again. Mark is great to work with, very personable and just a great everyday guy. I decided to change my choice and go with a less firm mattress, and I`m glad I went back, I needed to get this right. Mark was great and Longs Mattress seems to be a great locally owned place to do business with. I am very pleased with them so far. It`s nice to have a local place to buy from, and they even make their own mattresses, and I think that`s a great situation too.

I went to this location today to possibly purchase a new mattress. There was only 1 guy working…read moreand he was helping another couple. However, he never even acknowledged me. I waited for 30 minutes while he had small talk with the other couple and never helped me. I wouldn't waste your time. Shop somewhere that wants your business.