I visited this store the evening of 19AUG25. I received little to no assistance from the staff…read morerepresentative.

Place is trash. Parking lot is a war zone. Service was awful. Not a good experience and I'd…read morerather kiss a toilet seat before I came back to this disaster basket :(

I wasn't planning on buying furniture when I entered the store. I came to look and found exactly…read morewhat I was looking for. This is a family owned establishment. They are very knowledgeable about their products. We bought a leather couch and loveseat. We were able to arrange delivery in a few days. We have a 10 year warranty on the new furniture. Also whet we bought is made in Indiana with excellent reviews.

Great service and they have items in stock to take on the spot…read more Support Local businesses

Tamaris was our very fine salesman. He helped us find exactly what we were looking for, quick…read moredelivery planned. Sweet Jessica help us with the financials. Tamaris was quick to thank my husband for his 21 years in the Navy.We always appreciate that because it was a sacrific. People that have not been the service, especially young men don't always appreciate the freedom fought for them The furniture store was laid out nicel.

Horrible customer service, horrible store that never returns your calls with no way to even talk…read morewith a live person about a problem with delivery. I thought I had ordered a 3 piece bedroom set, which included bed, dresser, and nightstand. Upon delivery the nightstand was missing. In customer service I kept getting the run around - not in the paperwork - when right on the website it specifically says when you order this set a nightstand is included IN THE PAPERWORK. I never received a paper receipt, the manager said it would be emailed, I never got the email. I was never shown an itemized list, he said it would be emailed, I never got the email. Turns out I did not order the "set" only a bed and dresser separately, no nightstand. The salesman claims I said I didn't want the nightstand so he wrote everything up separately. The only thing I ever stated I did not want was the mirror. Based on the showroom floor and the website I assumed I was ordering the set which INCLUDED the nightstand. This could have been cleared up if I had actually been walked through the order AT THE STORE. When writing up the order the salesman forgot to include the mattress, then the railings, etc. Then he wrote everything up separately, total screw up. Total mass confusion and I in good conscience cannot recommend this store. Steer clear. Should be negative stars!

When we bought our new home, we purchased three sofas, two chairs and an ottoman and have been very…read moresatisfied with service from beginning to end and with the quality of the furniture. I highly recommend the Godby in Avon!

We purchased two recliners over three months ago and within 48 hours one of them broke. I…read morecontacted the store was told to contact their service center which I did. Long story short the $1,600 recliner is still broken and we are still getting the runaround trying to get it repaired. Unless you want a huge headache do not purchase from Godby.

Doug is the guy to ask for ! He was very professional and provided excellent customer service . He…read morewas also kind enough to explain quality of mattresses, box springs and elevated frames! He wasn't aggressive when it came to selling, he was very accommodating at finding the mattress that we needed. Thanks again! We will be back in the future to buy the bed for our guest-room.

We bought a mattress from this store and after getting home it was late, and I had additional…read morequestions, so I called the store upon it opening the next day. I wasn't happy with their guarantee and answers to my questions so I asked if I could cancel my order. I wasn't to receive my merchandise for several weeks. After a lot of hassle they finally agreed to cancel my order. But they kept claiming they lost a ton of money in my order because it was custom. I ordered 2 XL twin mattresses to be placed on a split king base. These are sold all the time now with split bases and it had only been mere hours since we purchased and the store had been closed. Also, we were "given" a free gift of a quilt, a really "cheap" polyester for a 5 star review. After cancelling the order I'm being charged $80 for that $5 quilt that was to be free. This quilt was never to be part of the purchase. It was to be a gift for posting a good review, which I did. Me, as a customer was not important to them. They ripped me off for that $80. They did not look out for me. I will never again deal with this company again. I should have went with The Purple Mattress which has a 100 night guarantee with full money back. Buyer beware! Also want to say that I felt pressured to buy.

I visited this store the evening of 19AUG25. The floor manager, Emerson, was delightful and helped…read moreme, answering every question. It was a good experience.

Would recommend doing your homework before going into this store! Very pushy salespeople who were…read morepresenting things as a good deal when really that is the listing place online. Was difficult to navigate the store myself and then ask questions when I had them. Sales people presenting information quickly and with repetitions where the experience was overwhelming. There was a good selection of mattresses but I would recommend knowing what you want before you go in to shop.