I'm a very reasonable person and don't just go around bashing companies. However, with my experience at Ashley, I'd give zero stars if I could. I was told my couch would be delivered within 4-6 weeks when buying it. That turned to 10 weeks, then 14 weeks, so on and so on. The phone systems at Ashley are literally useless and you won't be able to get a hold of anybody at your home store so don't even try that. I had to come to the store at least 3 times to see what was going on with my order because I received so many different dates on when I was going to receive the couch. On one of my visits to the store, the store manager said you don't have to wait until the 14th or 15th week to get the couch anymore. It'll be delivered August 12th. I then get an email later asking to push it to August 14th. On August 13th I confirm my appointment for August 14th, only to receive another phone call literally 10 minutes later to reschedule that appointment to August 18th. Today is August 17th and I didn't receive any phone call or text to confirm an appointment for tomorrow. I go up to the store AGAIN and find out that it's not coming tomorrow and that it has been pushed back (Sept 15th) to the 15 weeks from original purchase date. And to think if I didn't go up there, I would be sitting around my place all day waiting for a couch that was never going to come. I will note that they waived the delivery fee, refunded me $120.00 and gave me a $150.00 store credit, but I've been yanked around so much by this company and today I finally cancelled the order. It is not worth it. Covid is a factor, but where is the accountability? I wish I would have cancelled it weeks ago, or better yet gone to a different store entirely. Take my advice and save yourself the headache and shop somewhere else. read more

We went to the West County location in St Louis and were very pleased with our experience. Damion was a great salesman. He took his time and helped us find everything we needed at a reasonable price. read more

We had a good experience at the West County Location. It waa easy to find exactly what we were looking for and the people were great

A waste of time, STAY away. Ordered furniture over a month ago, still waiting on 4 pieces and can't get it delivered. 3 deliver NO SHOWS and the burden is on the customer to follow up on everything. Not to mention, expect 10-15 minutes to get through to anyone on the phone. Once you sign the dotted line, the store will have nothing to do with you, only call centers.........JOKE read more

Cory S at the West County location was so patient with us! He showed us all kinds of couches, recliners, and mattresses. He helped us find what we loved and then gave us time and space to decide our colors and if we truly loved the products. He wasn't pushy or in our face about buying the furniture. He assured us that if we have any problems with our products that he would be there for us. (He said we won't have problems, just in case though). I can't wait to see the furniture in our home! The checkout process was so easy. They gave us all of the paperwork we needed and were so kind and helpful. Once our furniture is delivered, I will be able to update my star rating. read more

I have purchased at Ashley Furniture Homestore before and never had a problem. We ordered living room furniture 2/13/21 it was to be delivered this week. We get their automated system call that delivery was scheduled today, and to confirm or we would be removed from the schedule, so we changed schedules and confirmed the delivery. NO CALL NO DELIVERY...call their so called customer service and the individual that took our call responds ohhhh well we have problems with that system. We can't get your furniture until at least the 7th. And rescheduled delivery for 1 week from today, but of course we wont know when until the dysfunctional automated system calls us. CUSTOMER SERVICE my backside. This is ridiculous, is this the new customer service policy of Ashley Homestores???????? No apology no what can we do just our system doesn't work and we know it. I think Ashley Homestore has gotten too big for their britches. read more

I visited the Ashley Home Store on Manchester Road on a Friday evening, where I was pleasantly greeted by a customer service representative who introduced himself and let me decide how much help I wanted from him. I really appreciated this because a strong salesman approach would've sent me running back out the door. He was helpful and knowledgeable, ultimately guiding me to my final purchase about which I am ecstatic! Overall, I am very pleased with my experience and will definitely be back to Ashley Home Store! read more

I just want to share my very very bad experience from Ashley. I bought the Jauraro bedroom set. I have no complains about the dresser and the chest drawers. The problem is the bedframe itself. It wobbles and for sure will collapse very soon. The headboard slants on the right side of the bed. (I attached photo) I called them several times and they said they will send somebody to get. The guy came and did nothing and told me that the best frame is actually faulty and that he can't do anything about it. Even if it gets replaced, it will do the same thing because the bed is faulty. I posted my review with a photo and they took it down and called me promising they will do something about it. But... they didn't!!! I had sleepless night after purchasing this crappy furniture. I was hoping they will fixed the situation but blew me off instead! don't buy your furniture from Ashley! Not only you'll get crappy furniture the customer service is horrible. They don't even qualify for one star review!!! This company is a rip off!!! read more

Ashley Store - Furniture Stores Near Me - Ballwin, Missouri

I really enjoyed going to Ashley's to get a new couch. My girlfriend and I were helped by Doris and she was amazing! She let us take our time finding the right couch and told us about each one. She told us everything we needed to know and made the sopping experience fun and not stressful at all. If you are going to the Ashley on Manchester, I would ask for Doris, you will not regret it. read more

@AshleyHomeStore has the worst customer service around: broken promises, undelivered items, and unhelpful, rude customer service agents. I will never shop at Ashley again and I suggest that everyone find a better, more ethical company for your home shopping needs read more

Nice furniture, good prices, HORRIBLE delivery process. The sales staff say they are working out the kinks in a new warehouse and distribution system and it should get better. My delivery has been postponed or incomplete 3 times, twice with no warning except on the date of expected delivery. It is now 39 days since my purchase and I still don't have all my items. I was promised $100 store credit for my hassle the second time they screwed it up, but the credit somehow never made it into the store's computer system. (To be fair, the store staff believed me and gave me the credit anyway which I used on an item I could literally carry out of the store.) Today, the third time I did not get my expected delivery, I called customer service, and after 30 minutes on the phone am nowhere closer to a delivery of my final item than I was before the phone call. The phone number for the warehouse sends me back to the customer service department who gave me the warehouse phone number. Big hassle. I recommend never purchasing anything from this store unless you can pick it up yourself. read more

I will NEVER purchase anything else from here again!!!! I purchased a living room set (couch & loveseat leather/power/reclining) in Nov 2020 & a 5 yr protection plan (this is in addition to 1 yr manufacturer warranty). I was forced to use their recommended 3rd party delivery serv Bc the set was not in the warehouse, only in store. They claimed they dont deliver furn thats not in the WH. Upon receiving the furniture none of the USB ports worked. I called my sales person immediately & made him aware of the issue. He promised to make sure the service dept handled it. I never got a call or repair so I reached out to cust serv myself & put in an order was told I'd be contacted within 24 hrs by the service tech. Again nothing so I called customer service back & they promised me tech would call, they even ordered parts to be sent to me for the tech & I've had those parts since early Jan. I've gone to the store, twice and no help. It's now May, I've called cust serv about 25 times & I'm continuously told I'll hear from tech & never do. I'm still with no working ports & I'm NOT happy! read more

Visit to Ashley furniture store here was like one stop shopping all furnitures. Friendly Staff. They have wide range of styles and good quality furnitures. I bought my reclining sofa, loveseat, coffee table and dinning table with chairs & bench. I loved the style and satisfied with the quality. read more

My wife and I have been furniture shopping for some time and we bought a bulk of our furniture from the Ashley HomeStore West County location. We interacted with several salespeople and all were professional and courteous. Most of our time was spent with Brian, who was really helpful and not pushy at all. The store has a huge selection, which made the process easy. read more

When my husband I got married, we were invited by his parents to go over to Ashley Furniture HomeStore. They wanted to purchase set of living room non-leather couch (long couch and loveseat couch with pillows) for our wedding gift! My husband and I didn't want to purchase leather because it can be noisy and uncomfortable sometimes and we had no problems finding what we liked at reasonable price - we loved those couches and our friends/relatives always made compliments on how they wanted to know where we got them and how beautiful they are! We plan on going there for our future furniture! Our couches still look brand new even after almost 6 years - very impressive! read more

Overall I am happy with my Ashley Furniture purchase. My in-store experience was good. The salesman was very helpful and was able to answer all of the questions that we had. The quality of furniture is also quite good for the price. Plus... 12 months 0% interest is awesome when you are trying to furnish a new house. My only complaint is with the delivery of my furniture. I bought a very expensive mattress that I had to refuse because it had bumps in it, and then getting the new one was a little bit of a hassle. Like I said... Overall I am happy and would buy from them again but delivery issues being them down a star. read more

Just bought my sectional from here and love it! It was exactly what I was looking for. Michelle was very helpful in making sure I found what fit my needs. I've received so many compliments on my new couch! Can't wait to continue to show it off! Thank you Ashley! read more

To purchase anything you have to create a ticket. I just wanted to buy a lamp and picked one out in about a minute, but the checkout process took about 30 more minutes. read more

My wife and I bought a love seat and chair early in January. We were in the store on two occasions and dealt with two different salesmen. They were very friendly and knew the balance between being available to answer questions and letting us wander. The delivery went very well and we are happy with the furniture. Unfortunately, last week my wife was in Big Lots further down Manchester Road and their was the chair we bought for $200 less. If you are preparing to buy furniture here, shop the discounters in the area. read more

The worse customer service ever.. I understand the complications COVID has caused however no excuse for poor communication. I purchased my furniture October 11 spoke to a rep 2 weeks ago told me majority of my items were in the warehouse and scheduled delivery 12/31 and to call back 12/23 to see if my other items had come in so all items could be delivered 12/31. I called today first male rep nonchalantly and almost irritable told me nothing was in and pending 1/5 didn't go into detail even when I told him what the previous female rep said. He said I don't see anything. I called back customer service who were somewhat more helpful however told me they are getting away from multiple deliveries so yes while some of my items are in the warehouse they are not able to make multiple deliveries which is nothing what the first rep told me. I wish I could take back my purchase. I have learned a lesson and will never purchase from Ashley again. read more

The quality of the furniture is not the best! We purchased a bedroom set back in 2017. The dresser was not put together well and there was really no way for me to know this because of the lighting in my bedroom. The top of the dresser is not completely attached to the base. I guess I should have purchased the protection plan! However, I went back! I purchased a sectional and two night stands. My experience with the sales guy was not good! I had to wait for him to finish up with someone else with my 1 year old toddler. A few months went buy and I decided to cancel the order because I was told the furniture was not available. Then, the wonderful store manager reached out to me and informed me that the sectional was available but the night stands would take a little longer! She gave me half off each nightstand and my delivery was free! Awesome! That was in March! I called customer service again in May to check the status of the nightstands and was told they were on back order. So, I asked them to cancel the order. Finally, I decided to go into the store to confirm the order was canceled and the store manager says she had just canceled the order the day before my arrival and that she should have called me because one of the nightstands was actually available, they had 8 of them!!!! She proceeded to tell me that I would have to reorder it and not get the half off that she originally gave me due to all of the inconvenience because it was a new order. She could only give me 25% off AND I would have to pick it up myself! So, instead of paying $150 the original price she gave me I would have to pay $300. This price change all because someone gave me false information saying they were on back order and the store manager decided not to follow up with me before she actually canceled the order. I am assuming she didn't contact me because the amount of the sale was so small! She should have called and because she didn't she should have honored the price she gave me initially because now I am inconvenienced even more!!!!! I have spent thousands of dollars in that store! I work for a company that has ordered from them as well. I have sent several people in to shop with them! Never Again!!!! Heck, shop Weekends Only or Carol House! Customer Service is key!!! My customer experience here has been pretty negative!!!! read more

Excellent experience today in purchasing a leather sofa and chair. To my surprise my wife chose one of first she saw and loved what she saw. Great service from Nichole! read more

We went furniture shopping at several stores in St Louis and Ashley Furniture was hands down the best value in terms of great product at a very reasonable price. If you go to the Manchester store be sure to ask for Larry. He was extremely knowledgeable and upfront but wasn't too pushy like some other stores we went to. We went in to buy a couch but ended up buying for 3 rooms - their sale was THAT good!! read more

Bought a couch from this store in December. We were pleased with the selection in the store and with the quality of furniture. The salesman we worked with was friendly but clingy and super awkward. We were disappointed that we had to wait 5 weeks to get our complete sectional. We had one half delivered one week after purchase then had to wait one month to get the rest. Our salesman also screwed up the order and forgot to place the order for the ottoman, which we had asked for when ordering. When we called back to ask about it, he confirmed that it was his mistake and that he had made the handwritten note to order it but forget to. We got it ordered in the end and I had to demand it, but they let me pay by phone instead of driving 45 min back out to pay for it in-person. We have had the full couch for about 3 weeks now and we love it, but it was just an ok experience at the store. read more

Ashley had a great selection, and Nichole was very helpful throughout the process.

Bought a sofa, started pealing 2 years after bought. It sits by the window but we rarely use it. Warranty we purchased didn't cover it because it is 'manufacturer defect'. Out of warranty from store (furniture is cheap junk). Customer service wasn't easy to reach or very helpful. On the plus side, store is nice, was nice for a few years and overall inexpensive. Would recommend saving your money and going somewhere with better quality. read more

This is by far the worst furniture buying experience I've ever had. BEWARE of this store and don't get anything here that has to be delivered. You've been warned. Multiple hours in the store checking inventories and being forced through an arduous negotiation process. Unprofessional sales staff. Over 3 weeks for delivery. Failed delivery because they didn't follow instructions we agreed on during the sale. Clueless customer service, the sales person we dealt with quit, management (her name is KATIE) is aloof and rude, and the store has NO IDEA on what is going on with the warehouse/distribution side so good luck if you have to reschedule delivery or deliver multiple times or check inventories. The worst, hated it, and will tell everyone I know to avoid this place at all costs. __________UPDATE The first FAILED delivery involved delivery of a king bed assembled when we specifically agreed not to assemble it before as it wouldn't fit up my stairs, which is a VERY common request for king bed furniture. It took 6 communications with Ashley people to reschedule the delivery for the following weekend with mix messages and various times coming from different departments. And guess what...THEY STILL DELIVERED the king bed ASSEMBLED the SECOND TIME! In fact, they actually tried to re-deliver the EXACT SAME bed they tried to deliver the first time. The delivery men blame the store, the store blames warehouse (her name is CHERYL) customer service has no authority to really get anything done. They will have new inventory by Sunday but I have to wait until that Wednesday to get the order! This is not just the worst furniture experience I've ever had, this is without a doubt the WORST BUYING EXPERIENCE I've EVER HAD, of ALL TIME, regardless of the product or company. No jokes and no exaggerations, Ashley Furniture is a failure of a company and I'd be embarrassed to be associated with them or to own any of their products. read more

The sales associates were great and professional! They were willing to work on price too since we purchased a lot of furniture. The in store pickup was a lengthy visit but overall great job read more

Good Service! Found exactly what I was looking for! Final sale and 70 dollar delivery fee seem a little ridiculous! But I was happy with my purchase! read more

Awful customer service- Reba at the Manchester store told me 'it's sad to say this but the store is there to make the sale and then corporate takes it from there regarding return/exchanges'. Ashely from Corporate was very rude- basically hung up on me. Items I purchased were repackaged in boxes from other items (the picture on the boxes of my merchandise were not the items I ordered, the employee at the warehouse told me they recycle packaging and that's why the pictures didn't match to what I ordered). My thoughts are someone had to have seen my merchandise was damaged when they 'repackaged' it. I also believe my furniture may have already been returned due to damage and that's why it came in 'recycled' packaging. Ashley has informed me I will need to return the damaged furniture to their warehouse on my own time which I believe is poor customer service due to the fact that someone repackaged damage furniture instead of discarding it from the get-go. Will never purchase from Ashley again and will spread the word to family and friends. read more

We just bought a new house, new to the St. Louis area, and wanted to buy some nice furniture. We went to numerous furniture stores in St. Louis and it was the only place we liked. The quality of the furniture and the service was outstanding. Carl and Candace were outstanding, I would like to hire them both to work for me. This will be the only store in St. Louis we use to buy furniture. Three of our kids just bought homes in St. Louis in they are all using Ashley also. read more

Recently we ordered a bed room furniture for my daughter. At the start it was very frustrating experience becuase the product was not what we thought we ordered but customer service rep was awesome, her name is Candice. I apologize if i misspelled her name. She helped us over the phone patiently and very professionally. Everything was handled over the phone and she was very responsive. Thank you for gr8 customer service. Younus read more

I had my first furniture buying experience last night. It could not have gone any better thanks to the great manager/ salesman that helped me, Angelo Blakely. He was filling in from the O'Fallon, MO store, but I would definitely recommend asking for him. He was so helpful and fulfilled all my needs! I looked around at several stores and nothing compared to the collection I fell in love with at Ashley! Great experience overall!!! read more

It seems this is a common practice with Ashley Furniture. Purchased bedroom set and sectional back in May with an expected delivery date end of June. Paid in full at time of purchase. Because of Covid, I completely understand a delay from that original delivery date. It's almost September and still nothing. When we try to call the phone rings and never gets answered. We have gone into the store spoke with team members about the situation. A few weeks ago we were told that they were able to move things around and we would get everything by August 25th. This week we get the worthless text messages stating our items can not be delivered. Turns out, there was nothing to move around to set up our delivery, because they haven't even made the furniture, according to the person at the store. Now it's pushed until mid to end of October. What honest business owner would feel this is ethical business practice? You have our money and yet we have nothing to show for it except empty promises. I highly do not recommend Ashley furniture for anything. Buyer beware of this company. read more

I used Ashley for the first time buying bedroom furniture this month and am SO DISAPPOINTED in their customer service. Ashley has dropped the ball multiple times and promised delivery multiple days now without following through. Their customer service has made absolutely no effort to make this right. I have never been so frustrated with a company in my life. IF YOU WANT A SMOOTH BUYING PROCESS WITH A COMPANY THAT TRULY CARES, THEN I URGE YOU TO TAKE YOUR BUSINESS ELSEWHERE. read more

The salesperson was very friendly and helpful. The store manage was the rudest sales person I have ever met. We left without purchasing. It was a horrible experience being treated that way. read more

Received great service by Steffi in the sales area. Delivery was as promised and scheduled. However after receipt of furniture we decided that the pieces were too much for the room size. We decided that we wanted to return the loveseat and get a second chair. I was told by the store to call guest response in Memphis to get the return authorized. Ok, so I call there and was rudely told NO all sales are final and followed that with "Did you not hear me!" Then the girl said ok nothing me and put me on constant hold. Called the store back and Doris talked to Manager and called back with Great Customer Service, yes we will exchange. Great to deal with great sales associates. Lastly be careful to not have to deal with Guest Service in Memphis TN. They do not care about customers! read more

We recently went to Ashley in west county just to look at some living room furniture and ended up buying an entire new living room set! The pricing was very good (they matched Weekends Only with the sale they had going on) and the best part of the experience was the service. Carlos worked with us and was very patient as we changed our minds and updated our order several times. He was patient, helpful, and extremely nice. The delivery drivers were great as well. We'll 100% be returning in the future when it's time to upgrade the bedroom furniture. read more

We selected a leather sofa and love seat for my brother and all things went well.

On 1/31/20 I came into this location and bought a mattress and a bed frame. Everything was good both of my sales people were wonderful they made the experiance great. It was everything else that happened after words that makes me dislike this company. I had my bed frame and mattresses scheduled to be delivered on 2/12/20, but then got a call saying that my bed frame wasn't able to be sent out with my mattresses because it wasn't comfirmed. I then reschedule the delivery again and got another call saying that the bed frame could not get delivered. At this point I was soo mad because no one told me that anything was on back order until the THIRD time I had to reschedule my delivery for today 3/6/20. Every person that my mom and I have dealt with at the distribution center have been sooo rude and weren't very helpful. The sales people that helped me and the four delivery guys that delivered my bed frame and mattresses were wonderful. But this company needs to work on their communication with their customers. read more