Called the Turnersville Ashley Furniture store Tuesday evening to see if they had a particular sectional on display. Rich T. told me they did not. He asked if I wanted to stop in and I told him maybe tomorrow night. He gives me his cell and asked me to text him when I'm on my way. I asked him if he at least had something there in size of the one I wanted as I was worried it was a little small. His reply, Yes...see you tomorrow night. Wednesday I text that I'll be there at 7:15-7:30. No reply...no biggie. I get there and he walks right up to me and says hi. He was with a client and asked me to browse around. A few minutes later I see him with a different client (which I just watched walk in the door). He then asks if I'm ok and I told him I'm just waiting on him. He tells me the sectionals are all in the back corner of the store (which they're not). Finally he comes up to me and asked what I was interested in. I told him which sectional and he says, "We don't have that." I know you don't, I just want to see the size to know if it will be too small. Then he say's, "Well didn't you see the sectionals in the back?" I told him I did not see anything that size. He then says, "Well I figured you'd be interested in something else." No, I need to see the size of the sectional I'm interested in purchasing to see if the size is correct! All he says then is, "Well we don't have it." I just said thank you very much and walked out. I certainly hope he is not solely a commission salesperson cause if he was his family would starve! read more

I had a great experience at Ashley this past weekend. We were initially approached by Bob. We let him know we were not ready to purchase but he explained the sale that was currently going on and let us be. (Side note: you can't really be too mad about sales people coming up to you when you know you are in a store where they work off commission) Any who, sometime later he checked in on us and let us know to ask any questions. We ended up seeing a bed set that we saw online and really, really liked. Another sales person had approached us and was explaining some more helpful info but I did feel a loyalty to Bob as he was the first to approach us and did leave us be. We decided the sale/opportunity was too good to pass up and we would end up kicking ourselves later so we went to find Bob. He was helping other customers that had a pretty large order. We told him we didn't mind waiting but he got one of the other salesmen, Sam, to get us all checked out. Sam was also very helpful and explained that we could put the full bedroom set on layaway since we need a few months to get the room prepares and this will ensure that we are not pressured to have it delivered. I would definitely go back for any future furniture needs. read more

Ashley Store - Love this set! - Furniture Stores Near Me - Turnersville, New Jersey

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Received damaged furniture twice, and when you call them they act as if you are the bother. The warranty that is suppose to cover everything covers nothing. read more

Very upset right now!! I come home from work to find my bedroom looking like a warehouse! Ordered a mattress boxspring and bedframe last month and the experience itself was great. Michael was very nice and there was no issues everything went smoothly until we had to play the waiting game. Called Ashley's a week ago asking what the delay was and they told us one of our parts(rails) was not in and that when it was in they would call us for a scheduled delivery. Well miraculously two days later, I get a call saying they can deliver Friday. Me and my boyfriend change our schedules around to accommodate for delivery and was very excited to finally get our dream bed. My boyfriend was home and took care of the situation which was that they did not have our rails. He talked to Ashley's and they gave us a $75 credit. My boyfriend told me that even though the rails were missing we could still sleep on the mattress that it would be OK but when I came home I was not happy at all to see my mattress laying on a plastic covered box spring with two giant boxes laying next to my bed!! At this point I would have just told them to come back when it is ready, but who knows when that is because it's not even in the warehouse we were told!! read more

Ashley Store - Furniture Stores Near Me - Turnersville, New Jersey

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You'll love the layout and the atmosphere of this store. Ask for Donny or Mike. They don't stalk you. And if you need all day, they won't crowd you. Since I'm eclectic and picky, I need that space. And they let me mix and match my look. The best thing about this store is the white glove delivery! I mean super professionals! And I got big stuff. Not a speck of dust anywhere. Just spot on for a picky person like me. And the price was excellent for the pieces I choose. read more

First and foremost, the poorest customer service I have ever experienced! No one calls back or goes out of their way to make a sale! Poor quality furniture! OVER PRICED for what you are getting!! They say they will match prices if you bring in proof. BLATANT LIE! Go Somewhere else, there's plenty of other furniture stores to purchase from!! read more

DO NOT BUY! Worst/rude customer service ever. Whole wrong bedroom set came delivered to my new house three weeks later. The delivery truck guys called customer service and I dealt with "ROANDA" from Ashley. Biggest asshole I've ever spoken to who works for a company. Didn't care I didn't get my set. Turns out sales associate ordered the whole wrong set. Had to wait another 3 days for it to come. It shows up... they only shipped 1 nightstand not 2. Delivery truck said they're "out of stock" but Ashley never told me that. I called turnersville Ashley and spoke to the sales associate Jim who cannot do his job either. He's getting it to me in two days. Hm, thought it was back ordered? Nope, another lie. These people cannot do their job let alone inform people of their mistakes or information. I will NEVER EVER in my life step foot in any Ashley Furniture as long as I'm alive. Worst experience of my life. read more

Purchased furniture on 2/20/12 with a "promise" delivery of 3-9-12. Called 3-7-12 to inquire and was told that dont have it yet from the manufacturer and are looking at recieving it on 3-20-12 with an anticipated delivery of 3-26-12. Now did you notice how it went from promise to anticipated? Im expecting that date to also be delayed. The thing that gets me most is that I asked the day of purchase "will this be delivered on time? and that this isnt going to be one of those 2-3 month issues right? They said no we will write down a promise date. And so here I am wondering when and if. I should have went to Bassett like we always did. High quality and high service. First time and last time with Ashley. Especially after reading the consumer affairs. read more

We had our second experience with Pat Dunleavy at Ashley Furniture. We found what we wanted, Pat crunched the numbers and we walked out very happy ! Can't wait for our items to arrive at the house, no charge for delivery, in a few days. Will look for Pat again !!!!!!! Love Ashley Furniture ! read more

This place is a joke. I spent $3K on furniture and then another $400 on some service plan that covered any "human" caused damages. About 3 minutes after my kitchen table was set up there were scratches all over it. We put in a service order the next business day and we're told they would be out in 3 days. Heard nothing for a week, tried again, nothing. A few weeks later we called again, they said there's nothing in the system and put in a ticket. Now we get a call saying they will pick up the table and return it in 10 days. By my estimation, 3 business days is equal to 3 months Ashley time, so 10 business days would be nearly a year. After all these months and time spent on hold and being transferred from department to department and person to person, each just as rude as the last, for nothing I told the service manager I don't want Ashley touching anything, I just want a refund on the service plan. The last person I spoke to, Lucille, probably the rudest, tells me just simply no. No apologies, no effort, just no. In fact, she tried to blame me for her teams inability to enter the repair ticket twice. So now I have a call into the Regional Manager, Mark. Hopefully he can extend a molecule of effort and get this resolved. Just want people to have a clear understanding of the type of treatment you can expect at this store. Don't spend your money there, whatever you do. read more

I had a good experience at this location. Jose Molina did a great job helping me pull together the look that I wanted. He even moved furniture around so that I could see if it all went well together. read more

My husband an I stopped in Ashley today 10/1/16 to look at dining room sets and were greeted by Mary. We have had her help us in the past with another purchase. She allowed us to browse around (something Raymour doesn't do). We found our set and he was extremely nice and very helpful. even with our 3 crazy kids there she was very patient. I highly recommend her and will always ask for her for future purchases. Ashley is great and we cant wait to get our new dining room set! read more

Me and my wife loved the service that Andy rendered when arrived to the store. He was very helpful with every question that we ask. He had knowledge the furniture well as the policy and procedures. Andy stayed with us until all was done that needed to get done..thanks to Andy we will be returning. We have shared our experience with family and friends,,thanks. read more

Horrible experience at Ashley Furniture in Turnersville. I had used a Friends&Family coupon for an in-store purchase. After the purchase, I went online and noticed that the couch was cheaper. I called the store immediately and was told that the price would be matched. AWESOME! Not so fast. As I go into the store tonight, it was a completely different story. The sales person and I read the coupon details which states that I could not use it on "online promotions," which completely makes sense. BUT when the sales person and I go to check the item I purchased online, he and I both see that IT IS NOT on a promotion. However, the sales person, as well as the Manager Ralph, do not honor the coupon and instead call me an unreasonable customer and argue with me for 30 minutes on the issue. I will not shop at this location again and will be raising this issue to Corporate. I recommend others to shop elsewhere to save themselves the headache. read more

Purchased furniture in November of 2010. Upon delivery of the furniture our bed was broken. Customer service was the most difficult to work with. They had no idea what they were doing. No idea what was wrong with the product and absolutely no idea what they could possibly do to fix it. After over a week of back and forward calls they finally managed to find someone who knew what the heck they were talking about and instead of offering to replace the product that was delivered broken they said they could send me a stabilizing part so that the bed wouldn't get any worse. Right here I knew I got screwed. My wife and I live alone so it wasn't until Christmas the next year that we needed to put the leaf into our dinning room table. When we tried to put the leaf into the table it didn't fit. The holes were not drilled correctly and we had to do a lot of work to figure out how to make the leaf fit for the company we were having over. Fast forward again to this week. The dining one of the chairs to our dinning room set is not starting to have a wobble to it. My IKEA furniture that is from 2008 and cost me 50% of what this Ashley furniture cost is better quality. I will NEVER again shop for anything at Ashley AND I make sure to tell everyone I know that they should never shop there as well. Buyer BEWARE! read more

Zero star review. We bought a mattress at Ashley Furniture in turnersville and the mattress was way stiffer than we anticipated and gave my wife and I a restless nights sleep and body aches. We tried one more night and the same thing happened. When trying to return the mattress, we were told they don't return mattresses. After getting the run around and arguing, they said they could return with a 25 percent restocking fee if we gave the bed additional time for our body to adjust. 25 percent seems pretty outrageous to me and we don't want to suffer through another nights rest. We were never informed all sales are final and think a return shouldn't be an issue. The delivery man shouldn't have took the plastic off the mattress if it was going to give us problems with returning. read more

BEWARE THEY DO NOT HONOR THEIR WARRANTY. Unfortunately, I will not buy from Ashley furniture again due to the poor customer service furniture repair. I purchased a 5 year warranty with my furniture and they are refusing to fix the cushion on my chair among other things. Their furniture is descent but not the best quality. Which means you will have more problems with their furniture as time goes on. read more

Update - Furniture came as promised on Saturday. One of the pieces was a leather power-reclining loveseat ($1500). The delivery and set up seemed to go smoothly. I was 'warned' by several people (including our Ashley sales rep, Pat) to make sure to inspect everything before the delivery team left, which I thought I did. I gave it a very good once-over to look for any tears in the fabric. I "shook" it to make sure it felt like it was put together solidly and I even tested the reclining part. I sat on "my" normal side (the right), while the tech sat on my husband's normal side. We both reclined several times, etc. Later in the day when my son came downstairs, he sat on my side and I sat on my husband's side. It was then that I noticed that the 2 sides were wired differently. On the right side, you push the forward button to make the leg support come out; on the left side, you push the back button to make the leg support come. Strange, but not a huge deal. When my husband came home from work, he was only able to sit in it for a few minutes as we had to head out to my daughter's indoor soccer game. After the game, we went to dinner, at which time, my husband asked us if we got to use the loveseat much during the day. I did not, but my son watched a show or two while sitting on my side. My husband then asked if my son felt that he had ample leg support. My son is 13 and only 5'2", so he said yes. My husband said he didn't remember his legs having a sagging feeling when we were testing the chairs in the store. We got home around 10:30pm and started watching a movie. My husband reclined and asked me to look at the loveseat from the front to see if I could see what he was talking about. When I looked straight-on, sure enough, the leg support looked like a 'V', with my husband's legs sunk in the middle. I reached my hand on the underside....the entire wood piece that is supposed to support your legs was cracked in half! My husband was up at Ashley's the minute they opened the next morning. Our sales person was there and directed my husband right to customer service, who simply wrote a phone number on a piece of paper and told him to call first thing Monday morning. When I called, I was told that I had to take a series of photos of the damage from every angle and email it to customer service and that a repair tech would "evaluate and decide how to remedy the situation". I told them it was a brand-new piece that was delivered damaged and that I wanted a NEW piece, not repaired. She said that she understood where I was coming from but that I needed to follow the process. Stay tuned...... read more

I went to ashleys furniture in march 2012 and found a love seat and sofa that both reclined that i loved together they cost me $1,500! i also purchased a $400 tv stand. I asked when they would be delivered and the man that was working with me told me i will have it in two weeks. Great i thought! and they will take my old furniture out! well two weeks rolls around and i dont get a phone call to tell me its coming or its going to be delayed like the man said he would so i called him and he tells me the my love seat is at the warehouse but not the tv stand or sofa. so he gives me an estimate of another two weeks...I was furious! Your excited to get these new things and looking forward to it so much and they just keep postponing it. well anyways i got over it and waited patiently again...the two weeks went by and still no phone call or my couchs. I call once again and the man acts like im nagging him. I have waited a month now for my furniture and he says sometime this week. well schedule it for what ever day we had scheduled it. (i forget). my couches come but no tv stand? the men bring my couchs in and start to leave without my old sectional and so i ask them if it was included like the man at ashleys furniture told me and they gave me a big deal about it telling me they were doing me a favor and so on. OMG! I had to call ashleys again and ask them where my tv stand was. and he tells me it will be there in three weeks...I had to wait almost two months for my tv stand and over a month for my couches that is absolutley ridiculous! I also had an issue with my couch it had a hole on the sofe middle seat by the workers cutting the saran wrap off and both couchs were covered with wood splints. if i sat on it i would get a splinter. I tried everything to get them out but nothing worked so thank goodness i got insurance on them i called in a claim and it took another two weeks to have someone look at it and get the wood splints out. then he had to order the peice of couch that got a hole in it which arrived my mail three weeks later and i called to let them know i got it in the mail...that was four months ago and they havent sent anyone out here to replace it! I will never shop at ashleys furniture again! read more

HORRIBLE CUSTOMER SERVICE!!!!!! I am very unhappy with the poor customer service I received at your Turnersville location. I visited on Aug 1 and purchased a sectional and mattress. I was originally told by Jon Pecka that it would arrive in about a week and a half to two weeks but that he would call me on Monday Aug 3 to confirm. I NEVER RECEIVED A PHONE CALL. I then called the store and spoke to Jon. He told me it should be two weeks. I called back on Aug 16th and spoke to Jon again. He told me the mattress would be in the next day and they were only waiting on the armless sofa. He said he would be out the next day (Monday Aug 17) but that he would call me Tuesday Aug. 18 with an updated ETA. I NEVER RECEIVED A PHONE CALL. I called again today Aug 19 and immediately asked to speak to a manager when the representative, Jean, answered the phone. Her answer was "there's no manager here today or tomorrow". I found her tone to be apathetic, unprofessional and un-helpful to say the least!!! She asked for my phone number and then informed me that they were waiting on 2 more pieces of the sectional and it wouldn't be in until Monday Aug 24!! She never expressed concern or apologized for the delay. She claimed the manager Manny wouldn't be back until Friday at which point I hung up. This lack of communication and utter disregard for my time and needs as a consumer is unacceptable!!! Where is the follow-up? Where is the sense of urgency? Where is the customer service? I understand delivery can be delayed for various reasons but the customer should be kept in the loop!! Jon was very nice during the sale but it seems when I signed on the dotted line he lost interest and I find that completely unprofessional. I WILL NEVER RETURN TO ASHLEY FURNITURE AGAIN!!!! read more

My fiance and I were very excited to buy new bedroom furniture, so we went to Ashley Furniture. We found a set we loved and bought it. That was when our trouble began. The first delivery of furniture included shattered lamps and the hinges broken off several pieces of the furniture. The 2nd delivery, several weeks later included lamps that were lopsided with thick glue sticking out, and scratches on the bases. Also, the marble that was on the furniture came in gritty and not shiny. In the showroom we saw marble that was smooth and shiny. The manager, whom I believe is Mike, told me he saw nothing wrong with the lamps, after his sales associates even agreed and pointed out the defaults. He proceeded to tell me there was nothing he could do about the marble and I had to get in touch with the distribution center. Well, I did that... several times. The first claim I put in asking someone to come out and look at the marble to see what was wrong with it somehow got "lost." Then there was a second claim, which apparently was never put through either. I am so frustrated, because this company only cared about getting money and not making sure their furniture was delivered correctly or the quality. Now, I am being told that the marble is not covered under the warranty/protection plan. However, it was delivered this way! In order to return this furniture I need to pay a 25% restock fee. Therefore, I am stuck with furniture that did not look like the furniture I thought I purchased from the showroom. I am disappointed in the service and the quality. This was the worst experience ever. I will be sure to tell my friends and family to stay away from this place! If you decide to shop from Ashley Furniture, BEWARE! You may not get what you initially thought and get more hassle than what you bargained for. read more