Thomas was amazing! He sold my best friend and I a couch for our home. He was very kind, patient, persistent, and helped us in finding what couch would be best. Also on one of the couches he showed us, it was Bluetooth and was spot on when he guessed our music taste. The couch we are getting is really nice and comfortable! Ashley Furniture has very nice furniture read more

Ashley Store - Furniture Stores Near Me - Colton, California

Never buy Furniture from Ashley. I bought a set of the dining table, 7 pieces, with protection insurance. The insurance is a scam. The warranty for the repair of 5yr furniture protection plan with the company GBS is a joke. We email them numerous time, never get a response. We have many cracks and wood separation from the dining table. The insurance plan is just more extra HUNDRED for them to make money. They will not take a phone call. Email is the way to contact them. Poor customer service. Very poor. Buy furniture from the smaller furniture store instead, you will get a better price and better service. read more

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Worst customer service ever. Made a few purchases at the Colton location. If you try calling the store they won't pick up, and here is a picture of their customer service line. They only have one person working at customer service. Trying to cancel my orders. Ive been waiting for delivery on a purchase I made before Thanksgiving, and kept telling me I'll get them soon. I'm never going to never purchasing any other items at Ashley's, this place is a joke. I'm taking my business elsewhere. read more

Ashley Store - Long wait time if you call their phones and also inside the store. - Furniture Stores Near Me - Colton, California

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Erum...I was tough on her and she definitely was nervous. But...she was actually the best salesperson I dealt with In A very long time. Thank you for dealing with me too. read more

Daniel helped us out today. We are please with his service, he was very patient while we decided! He didn't follow us around the store when a lot of representatives do :D read more

****BUYER BEWARE***This location sells damaged/defective products*** No exchanges/ refunds allowed****Do NOT purchase here***. In-store sales representatives eager to assist and helpful, but once a purchase is made decent customer service fails to exist. I've received a damaged dresser and it has been an absolute nightmare trying to have Ashley's correct the issue. Multiple attempts calling, emails and chatting with a virtual agent have been extremely disappointing. All outsourced agents have given different reasons as to why I cannot get an exchange. Don't ask to speak to management because they don't exist- every time I've tried I've been transferred to numbers that disconnect. TAKE YOUR BUSINESS ELSEWHERE, Spend your hard earned money with a company that values the customer and stands by the product they sell. read more

Buyer beware..... This furniture company is a joke. I have had several problems with many of my pieces of furniture that I purchased. I spent over 5,000 dollars remodeling my home. Metal pieces of the ottoman have been protruding from the fabric & have have hurt my children many times. My kitchen table varnish has started chipping as well as my dresser varnish. Even after writing emails & complaint to the better buisness bureau this is the response I received below.. I called the warranty company and they passed it back to Ashley to take care of. Which is a joke because they won't take care of it. Please review your copy of the Ashley Furniture Homestore Sales Order Terms and Conditions, received and initialed at time of sale, for further information on our warranty. Your items are unfortunately out of warranty for repair. At this time we can only recommend you contact your chosen 5yr furniture protection plan with the company GBS at the number below to file a claim.Thank you and have a nice day. read more

Ashley Store - Furniture Stores Near Me - Colton, California

Thomas is amazing! Not pushy, will give adequate info and had no problem walking the store with us many times. He helped us find a couch, dining table and chairs, outdoor furniture and an additional loveseat. A truly great experience read more

I ordered a bed via Ashleys website. Upon receipt we realized it was the incorrect size. Ashleys customer service stated the only way this could be returned is via their warehouse with the customer covering shipping costs. I asked if there were any exceptions where I was told NO. I asked if I could return to a local Ashley's store which was rejected. I will no longer consider Ashley's for furniture purchases in the future. Target, Amazon, Wal Mart, etc... will get my business since they provide better customer service and a customer experience. read more

I was assisted by Emily purchasing a bedroom set and she was very helpful and patient. Definitely recommend coming back and asking for her again. read more

This company is crap and so are the products they have. Highly highly highly do not recommend spending a single dollar at Ashley. Please do your research before buying a single thing here. They will lie till they are blue in the face and then ignore you when you have an issue. This is after spending over 10k with them. About 30% of the furniture was ok but there were several pieces that came broken that they wanted to cosmetically repair. No option to replace broken or damaged furniture. This company is an absolute scam. Please beware!!!!!!!!!! read more

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connie & Daniel thank you super helpful nice and got me approved Did not think I was going to come out with my dresser out of there. read more

5 stars! Please go to Ashleys in colton and ask for Raquel. She helped me with all my needs and gave me over a $500 dollar discount! read more

Ashley Store - Raquel at Ashley's was the best ! - Furniture Stores Near Me - Colton, California

I would give store in Colton a 5 star rating based on Myra's wonderful customer service, and her managers willingness to help us find what we were looking for. They both totally deserve the credit for being undersranding of what we need and how much we could afford making the sale of our item so much easier. Unfortunately the warehouse staff appeared very inconvenienced by us coming to pick up our 1 item, a simple mattress in a box, because they were closing soon and "needed to get up out of there", This was at 5:30pm and the warehouse closes at 6:00pm, plenty of time to grab a simple box and allow us to leave with our purchase preventing an unnecessary trip back. The reasoning was that the order hadn't come through yet, we provided proof of purchase and documentation. Interestingly enough the woman said that the order didn't pop up and would wait to see if it was there, returned my paperwork and told me that she didn't need it because she has the order....sounds like someone didn't want to have to do the work during their last 30 minutes on shift... There were multiple staff standing around doing nothing which made this even more frustrating. The gentleman tried to help and ended up personally pulling our order and even loaded the items into our vehicle. One person, or one department can ruin the total experience due to their unwillingness to assist a customer. It's unfortunate because the floor staff on the sales side was wonderful and Myra knocked it out of the park. read more

Worst customer service ever. Bed frame smells of chemicals that give us headaches. And still has the chemical smell, won't go away. 3 people have told us we can return for a refund. And ever time we go they come up with an excuse. Have given me 3 different case numbers for a return and no manager is ever "available" the worker that's helped us have been so rude disrespectful. Just started giving attitude talking over us. Throwing back our paperwork and wouldn't even give us a valid explanation. No customer courtesy read more

Walked in and was greeted by Trevor , they were amazing! Very well spoken and knew a lot about the products we were interested in. The buying precess went really well, Charles also helped up with the buying process and he was amazing! Super great experience definitely will be back! read more

POOR Quality Control! I purchased a dining table set. 4 of the 6 chairs I purchased were wobbly upon arrival. Spoke to the lady at the store and received excuses that thr chairs are balanced on a concert slab before being delivered. This implies that my floor is not level. My previous dining set chairs did not wobble on my floor. Now has to schedule a technician to come and fix taking another day. Unfortunately this has not been a good experience and i will be taking my business elsewhere from now on and not recommending Ashleys to anyone else for their service. read more

I was shopping at Ashley furniture and it was a pleasure working with Mike very knowledgeable my wife was very happy too keep it up guys

I received a defective table that made cracking noises every time we sat at the table (Brand new!). neither the store nor the customer service provided a solution, repair nor replacement! They claimed that since nothing was broken we had to literally live with the cracking noise! The plant didn't back the one year warranty either! - stay away from this low quality store/furniture!!! - I've had better experiences at Jerome's read more

Ashley Store - Furniture Stores Near Me - Colton, California

The service was impeccable! Patty and her manager Trevor provided excellent customer service and went over everything and made sure we walked out with the best deal and most importantly with something we truly loved. Thank you guys! read more

Daniel was absolutely the BEST!! I hate buying furniture because the sales people are so annoying, but NOT Daniel!!! So if you need some new furniture go see Daniel you won't be sorry!! read more

Our rep Mayra Tan was honest, kind, and very helpful. We had quite of few questions and she clarified any doubt we had. We definitely left happy customers. read more

On Memorial Day weekend, I decided to stop in to take a look at the deals. Arianna did her best to show me around and let me know about the promotions. Although the promotions weren't great, I ended up purchasing a tempurpedic bed,bed frame, and the mattress cover. The bed frame price was reduced to $99 for the promotion. It was between two pillows or the bed frame, so it was an easy decision. I disliked that a coworker helping Arianna get me a deal, made it feel like they were giving me the best deal of a lifetime, when in reality I was pretty much getting everything at regular price. Gaslighting at its finest. After leaving, I was curious to see what deals the actual Tempurpedic company had, which was buy a pillow get one free plus, an actual discount on the bed, and $300 of free items. After comparing the totals, I realized I didn't get much of a deal so I tried cancelling the order. A representative from the company called me back and ended up giving me 4 pillows as well as price matching the mattress cover. Delivery service was a success. Had no issues other than having to remind them to send me the 4th pillow since it originally was on back order. Overall, decent experience. read more

We were helped by Patty. She made our experience one of the best we've had at a furniture store. We were looking for a bed and mattress. We went with a Stern mattress and a beautiful frame that fit our needs. Patty was patient and made sure we would have a mattress that would support us for a good value. read more

So when I was going to order a bed and a wardrobe they told me it was go to be at my house in 2 days but no. It took them 1 WEEK and STILL NO and then they told me that the things that I ordered were lost and then the next week they told me that it was in the warehouse I was happy thinking it was coming and a day later they called me telling my order was lost. And I didn't want to pass Christmas and new year without a bed so I just wanted the money back,and I didn't get the bed overall. read more

I purchased a protection plan and when I wanted to use it the insurance company said the forms were not filed. I waited on the phone for 30 minutes then they gave me another insurance company that told me the one problem was not covered $400.00 for a policy. I feel so ripped off. Overpriced furniture and fake policies read more

Good customer service from Raquel, she was very helpful and answered all our questions.

Ashraf was extremely kind, helpful, and patient with my husband and I while we picked out furniture! We bought a beautiful desk for a great price. We will definitely be back to buy more furniture from him! read more

Al Alam helped us find the perfect couch. Al's style is helpful without being pushy. I appreciate his tactfulness and polite attitude. I highly recommend Ashley Furniture for quality products and superb customer service. Thank you, Reenie read more

Everything was awesome great customer service. And selection. The price was great for the value of the purchase

Told on the phone before coming in that they had power-lift recliners that could be taken home that day. Both salesperson and the manager they called over were ignorant of how the chairs worked. Once we got that figured out and chose one, we were told as it was later in the day, we couldn't pick the chair up until the next day - ok, not unreasonable. Told to call for pickup appt as soon as we got out of the store. When I did so, was informed that they couldn't promise it would be ready for pickup until 3 days later but that it might be available earlier so to make an appt for 3 days later but to call each day to see if it was available early. Called the next day: nope, not available early, stick with appt on day 3. Called the next day: now not even going to available on day 3, make an appt for day 5. Really don't appreciate the bait-and-switch on the delivery time, especially as we told them throughout the process that we needed this for a 90 yr old who had just broken an arm and could not get himself into and out of a regular chair with his remaining good arm. read more

We were helped by Erum she made it very easy and had great customer service appreciated all her help Thank you so much

Great selection of Furniture. Phillip provided great service and very helpful. Pickup is a breeze in their warehouse.

Thomas was great and helped us get a great new recliner for my grandma for Xmas! Thanks again

First time buyer , was given some good deals and great service from Miguel, and Kabir

We just purchased a new living room set yesterday!! The selection is off the charts and the deals were great!! The BEST part was our sales rep Patty she was just attentive enough for my liking. Great greeting helpful in the layout of the store as well as giving us room to talk and decide what we wanted ... I highly recommend you try this Ashley location and ask for Patty . You will be happy you did .. Thanks George and Teree read more

Shauna was completely unconcerned with helping me order an item or even providing assistance. Even after I informed her, the online ashley rep, as well as via email to/from their replacement parts division, had informed me it needed to be handled by a retail store. She first said it couldn't be done. Then later acknowledged that she was aware "it could be done, she IN her job capacity couldn'tdo it. It appeared to me she just didn't want to assist me. read more

Chris Duran really helped get what we wanted and was exceptional at helping put our home together! Thank you so much for the hard work at helping put together our home! read more

My mother in law purchased a bed frame we only had it for a week and barely opened the box to start assembling it and noticed that it was damaged and we didn't drop it or anything, the wood was broken we have the receipt and called to return it or exchange it and the lady on the phone was saying we only had 72 hours to return it but on the receipt it says 30 days they told us we couldn't return it since we picked it up at the store wtf so we spent money on a broken bed frame and we can't return and now I'm stuck with it? Horrible service I hope this place closes down stay away from this place! read more

Ashley Store - Manufacturer defective product sold to us and they won't let us get a exchange/return! - Furniture Stores Near Me - Colton, California

February 24 I took my 93 year old mom to the Colton Ashley Store to buy a recliner. My mom sat in the chair and felt the chair was what she needed. However, once it was home, after half an hour the position of the chair puts all the pressure on her spine. When I went to the store to ask if we can exchange the chair that had not been sat on, the Saturday manager was super snotty and basically said, "Ashley doesn't care about comfort"! DO NOT TRUST or BUY from this store who doesn't care about a 93 year old woman. The corporate office repeated the snotty manager's response. Ashley does not care about comfort! read more

Ashley Store - This is my 5'2", 40 something friend! - Furniture Stores Near Me - Colton, California