Ashraf made it super easy to choose and be guiding us through the store with all the patience and knowledge to back it up made us feel super comfortable and did not mind when we were being indecisive at times but he stuck by us and made it feel comfortable to where we were not pressured into buying something and thanks to Connie to for making also a great experience and will always recommend this place to anyone looking for any kind of furniture for any kind of home or apartment thank you guys!! read more

Ashley Store - This is the man the myth the legend Ashraf - Furniture Stores Near Me - Colton, California

After our original nightmare dealing with Ashley Furniture in Colton last year regarding not being able to replace a mattress and losing $3,000, we noticed a small rip down and between two cushions on the coach that we had purchased. Tech came out and said cushion couldn't be repaired and he would order new cushion. Two weeks later phone call that cushion was not available and entire couch needed to be replaced. Another two weeks and phone call saying couch no longer available and I needed to come to store and select another couch in same price range. When I questioned what about the matching love seat, I was told that I would have two mismatched pieces of furniture because they would not replace the loveseat. Ashley then offered me a $1,500 store credit to resolve the issue in their minds. In June 2024, we gave up and went to the Colton store and used up $1,500 store credit to purchase things I did not need or want. After delivery of these three items, I had couch repaired on my own. read more

Worked with Thomas while looking for our furniture, we did not feel pressured to buy a certain furniture or the pricer furniture. Spoke to the manager Connie and she was absolutely amazing! We haven't gotten our furniture delivered but i will make sure to leave a review for when that arrives. read more

Worst customer service ever!! They tell you to file a claim within 72 hours which I did. But it took them 2 months to process my return. Every time you call they give a different excuse. Due to the difficulties dealing with their customer service dept, I will NEVER purchase anything from Ashley Furniture read more

Ralph helped me and my finance buying furniture for our living room and Master bedroom! Great customer service we shall be back soon!

We loved coming here and working with Thomas! We definitely recommend him! He got us a coffee table, dining table with chairs and a TV stand! The service was outstanding and he is one of their best employees! Thank you again Thomas for all your patience and understanding read more

Myra was great in helping me find what I was looking for. My daughter was very happy with the results.

great service! Thomas was very helpful and informative. We went for a Ashley mattress and are so happy with our purchase!

Today keep things short I had amazingly help and good communication and super nice and they where very lovely

In store is great. Absolutely horrendous delivery service. The absolutely worst experience I have ever had. The level of incompetence is truly astounding. They continually reschedule delivery dates and have the worst communication and customer service. Some prime examples: 1) Ashley rep contacted me to notify me that they changed my time the day before delivery. I told them that was unacceptable as I agreed to be home to receive the sofas during the already planned times. The sales rep first tried to bully me and say I have to be there. Again, unacceptable, you changed your time slot not me. So, we finally rescheduled for next week after the rep tries to bully me over the phone. Unbelievable. 2) Next, because Ashley failed miserably to get the time right, I requested to reschedule to the next week. (Mind you, I am losing vacation days I'm taking to be present on the originally planned dates for delivery here because Ashley's extreme incompetence). Guess what they do, they send me a text saying, they will still be showing up at the delivery time which I specifically told the rep I could not do and we need to reschedule. Unbelievable, do your reps not communicate? 3) So, I try to call the delivery team number they include with the tracking, and to little surprise, they do not pick up any of my calls. So, I call customer service. (mind you, this part is good) It takes nearly 30 minutes to get ahold of a representative. When I do, I can barely hear the rep on the other side, and it sounds like literal roosters crowing in the background of the call. Is your customer service located on a farm? Customer service lets me know through the rooster noises in the background that they have successfully changed my delivery date to the following week now as planned. 4) So today I get this little kicker. So, after all of this I reschedule the delivery and confirm on the website for this upcoming week. Now two days before, Ashley's does not even have the courtesy to call me, nope, I get an email, "Great news, your new delivery is now scheduled [for a completely different day than what I selected and planned for]." I am shocked at the level of incompetency here. 5) So, I navigate the email to the "reschedule button" to try to once again resolve this issue. Where does it take me? "Error, call customer service." I guess I will be calling the farm with the roosters again tomorrow morning. The adventure continues. At this point, Ashley is starting to cost me money in my time spent trying to coordinate this hot mess. I am on the verge of cancelling my entire order and seeking a refund. This is absolutely abysmal delivery service. I'm convinced you have to try very hard to be this bad at your job and I cannot fathom Ashley's management considers this as an acceptable outcome. read more

Kabir was so helpful. Came in to buy a bedroom set. Was here last year to buy a sectional which was the best purchase I have ever made.

I purchased furniture for my new home in July 2022. The representative Ashraf was nice to work with and helpful, although very eager to make a sale. He offered an extended warranty that seemed like a must have given the amount of money I was spending on this purchase. He made it seem as though anything could happen to the furniture and the extended warranty would kick in and cover all damages. I paid close to an extra thousand dollars for this warranty and have had nothing but nightmares with it ever since . I didn't expect to use the warranty so soon, however dealing with the warranty company has been a disaster. They don't cover anything and they denied my claim because I waited a few extra weeks to report the damage due to me giving birth. They did not care whatsoever. I've tried to get in touch with Ashley customer service and that has also been a nightmare. They just took my money and now they want nothing to do with me or my complaints. I've been trying to get a refund of this warranty for weeks and Ashley furniture store never answers the phone. I'm having to retell my story via their website, but no one cares. I am going to continue to escalate this until someone finally listens. read more

Went for the first time to an Ashley showroom. Very glad we came to the Homestore in Colton. Especially glad we were tended to by the excellent Ali Assadi. If I have to be honest, I came with zero expectation that we would be able to purchase anything due to how difficult it is to qualify for any credit these days. But as it turns out, this was a very great experience overall. We were greeted very cordially by Ali. Normally I try to avoid sales people because usually I'm "just looking" but because we were treated so well by Ali and he allowed us to drive the experience instead of forcing something on us, we were more than happy to hear his suggestions. I was approved for credit but not with the bank that offered the 5 year no interest. When he suggested my wife try to apply and qualify. We didn't think it would work but he encouraged us to try and now are we glad it worked out. Too much to detail but I will end it with this: we need a mattress and as soon as we pay off this sofa, I am coming back to see Ali. To make matters better, he is a mattress specialist! Win win baby!!! To Ashley furniture management, thank you for having Ali on your team and for the excellent customer service! If you are in the market for any furniture, go and see Ali; he won't steer you wrong. Tell him Pastor Tony sent you! read more

Great customer service by Al Alam, super helpful and informative. Al Alam was able to answer all my questions.

I'm on the hunt for a new sofa and have been to a few places because I want to make sure I look at all my options. I had never been to Ashley before so I thought I would look at their inventory. They have a great selection but our living room is positioned in a way where I need a custom sofa which is a bit pricier. The sales rep Julia, offered us many options and seemed very knowledgeable and professional. Not pushy at all and is very friendly. She also made a few selections based on what I told her I was looking for. Ashley had a great variety but I didn't end up buying a furniture set. I'm going to look at a few other places but I definitely recommend Ashley in Colton based on their inventory and customer service. read more

Update After sale : so the bad service continuing on ! I had a problem with bed . Called Ashley customer services to find out if the added protection policy would cover me or not. After many calls and repeating the story to unlimited number of agents again and again. One agent agreed that the fault is covered by insurance. We agreed that I will get a replacement after 2 weeks. After 3 weeks I received nothing . So again the calls circle started ! To end up with an agent saying : oh sir sorry the protection wouldn't cover your item! What about the other agent who confirmed It's covered before? Oh .. that was by mistake .. is there anything else you want me to check for you today? ( like go away in polite way ) ! Super frustrating! read more

Worst customer service. Horrible quality, horrible everything. Ordered a dining room set that came damaged and broken. They refuse to return shitty products do to their own "warranty" issues. Please please don't shop here ever. I suggest WayFair/ better quality and better prices!! read more

Really good service overall Kabix was nice and helpful! Very patient and professional. Will come back in the future for sure.

I bought my bed frame and was charged an installation fee of $150 for the headboard and a railing. When I was told at first, it was free by a hispanic woman, the sales clerk that is. On the day it got delivered, the first delivery headboard was wrong, and the second delivery said they were from a third party and was not told that they have to assemble the bed frame although I paid ridiculous amount of instsllation charges. These third-party delivery on their own words stated that Ashley folks will promise you moon and star but couldn't deliver. I was relieved when I decided not to forgo with the termpur-pudic bed and base. it would have been disastrous. Never again I will go there in Ashley. read more

James and Danny helped me out with my new living room set. So helpful and personable. Very happy with my service

I am still in the midst of this issue. First, this is my 5th purchase from Ashley's furniture. I have never experienced this poor of service from your company. I placed an order last month (August) and paid in full. I waited as told to call as the items wouldn't be ready for several weeks. I called mid September as I was told to do. I called 3x and never received a call back to schedule a pick up for my purchased items. I had to drive to the Colton location just to work this out. I was told the bedroom set would be completely ready and available for pick up on 09-19-2020. I scheduled the pick up time for 11am since I had work at 2pm. I arrived 09-19-2020 at 11am and was informed my appointment wasn't until 1:40pm. (Other customers told me their time appt was changed as well). This was obviously incorrect but I was told my items would be ready in 15 minutes. After waiting 30 minutes I requested to speak with a manager. I spoke with the female manager and expressed my disappointment. My 2 year old son was In The car and need lunch and it was now 11:45pm. All items but the footboard was available. The manager Jackie told me she would personally call to let me know when it was available for 9-19-2020 or the next day 09-20-2020. The manager called late Saturday and said the item would be DELIVERED to my house on Sunday 09-20-2020. THIS WAS SET UP AS AN APOLOGY FOR THE ERRORS. The manager said she would call with a delivery time. I waited until Sunday at 3:00pm before calling myself. I was told by Stephanie in customer care that she spoke with the same female manager (Jackie) who said the delivery couldn't happen but told me the footboard was available for pickup. I was never called or informed. This would be night 2 where my daughter has no bed to sleep in. So I drove in and use my gas for a third time (counting when I went to the store). I receive the footboard and go home excited to complete the build of the bed, only to learn there are no screws to connect the headboard, sideboards with the footboard. NONE nor directions to do so. Furthermore we did not receive a lamp that was part of the order. I honestly could care less about the lamp but it's the principle at this point. I double checked every dresser drawer and box. No screws no bolts no directions. So I call and speak with Stephanie again. I express my displeasure and irritation. I was called back by Stephanie who told me there's nothing she can do and would not forward me to a manager. She told me I would be contacted by a manager tomorrow. Stephanie offered to mail the screws to my house. So how many days is my daughter supposed to sleep on the floor? I am absolutely disgusted with this experience to the point where I will never return as a customer. I have spent well over $15,000 at your store location in Colton from previous purchases. I have been treated with zero professionalism and not a single employee has attempted to go above and beyond to fix the issues or make me into a happy customer. All I have gotten was "I'm sorry" and excuses. And now on 09-21-20 I drove to the store to find the warehouse closed. So now I have to wait until Tuesday to get the screws to put my daughters bed together. Never buying from them again read more

EDIT- do not fall for the Synchrony Bank $100 credit scam. It's been beyond frustrating. Was supposed to get a gift card a month ago and it was denied due to "no proof of purchase"even though I uploaded it all at Ashley. Then Synchrony was supposed to make it right by issuing a $100 credit on my statement- didn't happen. Nearly impossible to get a hold of anyone. Just super shady. Still love my couch and had a good sales experience but I hate feeling like I was duped. December 19th EDIT- it's a scam. Synchrony blames Ashley. Don't waste your time. read more

Philip Sequeira was amazing to have as our sales representative. He answered all of our comments, questions and concerns. He gave us the best for our bucks. We absolutely recommend Philip and Ashley Homestore for all of your furniture needs. Thank you so much Philip for being so helpful and kind. read more

Patty was a tremendous help in getting me the recliner I needed that same day! She was professional and understanding.

I was avoiding Ashely because I heard it was expensive but when I went there I found that the prices vary and the quality of the furniture is amazing. The sales person, Ashraf, who helped us was amazing and very patient and professional. He answered all my questions and helped me with selecting what I need it while keeping me in the budget that I wanted. I really recommend you to go check out the store. I will post pictures once I get my order! read more

Patty greeted us with a smile and she assisted us through our our visit ! Outstanding customer service !!! Felt as is she was a long time friend . read more

If I could give Ashley a ZERO, I WOULD!!!! Last year when they delivered my furniture it took 3 tries for a small end table, the staff was rude the second and third time, they weren't going to set it up like I paid for, and the second set of delivery drivers made me feel threatened when I asked them to do what I paid for. The store was suppose to credit us back the delivery fee for the trouble...then I never could get a hold of them again, and of course, no refund. Fast forward a year, my year old couch is broken. The frame is dangerous the way it is sticking out and loose boards inside. I have called, my mom has called. I did the chat and they said someone would call. NO ONE EVER ANSWERS OR CALLS BACK! I paid for a warranty, but I'm Retry sure that's a scam now since I can't use it if no one responds! Now my family will have no furniture in the living room because my year old couch is destroyed. RUN AWAY FROM ASHLEYS! Do not pay for warranty's. It has been over 2 weeks and we still have no one responding. Just an FYI too. Some department stores use Ashley so make sure it's not them before you pay for delivery or warranty. 2 years ago I tried to buy a couch from JC Penny and it needed up being an Ashley product. They cancelled my delivery 3xs then just never brought it. I thought it was JCpenny that was the problem. I was wrong it was Ashley's! read more

Les was amazing helping us out ! So kind and helpful . He made the experience so easy and joyful! We will be back !

Lizbeth went above and beyond to make sure my experience was stress free! She was very knowledgeable, and was able to answer every one of my questions. I am definitely going to ask for her when I go in again. read more

Really happy with my purchase. I would recommend Lizbeth to help you. She made the process for us smoothly!!

It's the very first time I order furniture in the Ashley store online and I am very unsatisfied with the product. They sent me one with damage. It has scratches and dents. I would not recommend buying online! read more

Ashley Store - Tv stand - Furniture Stores Near Me - Colton, California

See all

Okay, I will never purchase from here again. Customer service - sucks. I was supposed to have a delivery and I was tracking it. I was #11, when they got to 10 they gave me an auto call saying they would be there in 10 minutes. Next thing I know they are on numer 12. They skipped me. Never heard anything from them again. Can't call them. No answer. I guess I have to deal with them another day. Mean while my invalid dad needs his lift chair. They are so inconsiderate. Not even a call saying WHY. read more

Ashley Store - Furniture Stores Near Me - Colton, California

Myra tan was so welcoming as soon as my little family walked in, she was so helpful and answered all of our questions and gave us the best deals on a mattress set and a new bedroom set! will definitely recommend Ashley to our family and friends. read more

Worst customer service I've been messed around for 12 months until my warranty expired and they refuse to help me never again! Today o spent almost 2 hours being on hold by clearly uneducated idiots. My sofa is falling apart after 2 years read more

See all

Myra Tan was so helpful and answered all our questions so amazingly we bought our sofa in minutes! We are definitely coming back for our other furniture in the future! read more

I wish I had looked at all the reviews before I went and made a purchase at Ashleys Furniture.DO NOT BUY furniture from Ashley's! When I went in the sales people were very friendly and the salesman told me if I had any problem to give them a call but when my dining room set was delivered the panel was loose on my dining room table and the bench that I bought to go with my dining room table cracked five days later! I repeatedly tried to get a hold of customer service , you won't get a live person on the line... EVER . I had to drive back into the store to put in a complaint then they said they would send out a technician for the issue when the technician arrived at my house he said he was going to send the nuts and bolts to go to the table through UPS and that I could assemble the table myself otherwise I would have to wait probably another couple of weeks! Then when I showed him the crack in the bench he said oh that's not on my work order you're gonna have to go back in and put another complaint and he said this happens with these benches all the time because there's no support on them!!Really wow your salesman is telling me that it's not a good bench then why sell the product??! Really regretting doing business with them. Just got back from Ashley's and Colton to go complain again about what was going on with my furniture and this time I was helped out by a customer service representative by the name of Roxanne went above and beyond to take care of my problem thank you so much Roxy! Because of her I'll give them two stars read more

Ashley Store - The table and bench I purchased from Ashley's - Furniture Stores Near Me - Colton, California

HORRIBLE NON EXISTANT Customer Service! I'm ready to take the HALF of my purchase they delivered without so much as a call letting me know half was missing, and drop it in the showroom! I even took my time and drove to the store because you certainly can't get any help when you call. Spoke to a "manager" who looked me in the eye & told me she would personally handle it. Gave me her email. Surprise! No response to 3 emails & still can't get a person to answer a phone! It's pathetic & I'm more mad at myself for shopping there when I had already had an issue earlier with them. I truly hope someone reads this and saves themselves the headache that I'm dealing with now. read more

I've tried reaching out they no not call back, finally after weeks they answer and redirect my call to tempurpedic customer service about my warranty, when I do not have tempurpedic. Finally filed a claim with BBB.org. Still trying to get a hold of someone about this! read more

See all

Great selection and service. I am so happy with what I bought, I brought my mom in and she bought the same sofas. Stephanie was helpful and patient. read more

F****** hell I supposed to received my delivery today of my new furniture. I even received phone call from Ashley Furniture on Tuesday to verify delivery. However, I waited all day today for delivery, after I got frustrated I called Ashely Furniture, and their response was this delivery is going to be made on the 29th. Like What the **** is this? I sold my old furniture this morning so I can make room for new furniture. I have event in my house on Saturday. This is beyond ridiculous. I just had my back surgery that is why I went to get Tempur-pedic mattress, and now I got BS answer with useless apology that it's going to deliver on the 29th. At this point I will look for Wanek email and I will advise him this is how ADA customers treat like at their store. Now I'm sitting here for an hour trying to get my issue resolve but nothing written read more