This Ashley Homestore is right next to IKEA and there's also a RC Willey not far so it's pretty cool to have so much selection all in one place! I love to go to this shopping center if I'm looking for furniture but don't know exactly what, that way I can explore and get an idea of what I want. I usually browse all the stores in this area if I have enough time to that way I know I have observed all my options before making a decision! Price point is pretty similar all around for all these stores, but I saw some really good deals at Ashley last time I was here! Big location and they always have fliers and ads which you can maybe get in the mail if you're lucky (or not so lucky if you hate mailers). But they also have their ads and fliers at the front of the store when you walk in so you can see current sales and all that good stuff. read more

We bought a love seat and rocker recliner recliner was bad from the start Ashley sent a technician out to put on a new base he didn't put on the base and then took the new base with him when he was done told me it is just the way it is the chair hits the floor when I put my feet up we have had the set 3 months will NEVER shop at Ashley again read more

While we had a nice sales rep. who let us take our time to decide what we. wanted, one of the two couches arrived damaged. We sat it it within minutes of the delivery men leaving, in-fact I could still hear the truck in the neighborhood, and one of the recliners broke. the second couch doesn't recline like the store model and is incredibly uncomfortable. Well, get this..THERE IS NOTHING THE LOCAL STORE CAN DO! I have to go through a third party person and the third party company gets to decide if they will fix, return, replace or give me store credit. REALLY! I CANT RETURN A BROKEN ITEM!? The store manager told us outright that she can't solve customer complaints according to cooperate policy. REALLY!? NEVER AGAIN. I WILL NEVER BUY A PRODUCT FROM THEM and I will tell everyone I know, as well as leave this review everywhere. Hopefully someone won't make the same mistake I did. read more

Ashley Store - Broken recliner in full upright position. - Furniture Stores Near Me - Draper, Utah

was looking for a sofa and 2 chairs, we walked through the whole store no one greeted us or offered to help us. there was 1 other customer in the store. this was my first and last visit to Ashley Furnature read more

Run quickly in any other direction. I spent several thousand dollars cash for multiple pieces furniture and over $500 for "white glove delivery". I waited a few weeks for everything to be in stock so it could be delivered all at once and when it was finally delivered the one piece that I based all the rest of the furniture pieces was scratched. Terribly scratched. The delivery person was attempting to color it with a magic marker that didn't even match the furniture while looking over his shoulder to see if I was going to say anything about it. Per the instructions from the salesperson who I had talked to many times and who knew that piece was the main one I wanted, advised me to refuse delivery of the item. The delivery person became angry and aggressive in my home and even with the salesperson on the phone he did not want to take the damaged piece away with him. I continued to refuse it even though I just wanted this man out of my home. It's now been an additional 3 weeks and I still don't have the piece in my possession. The angry delivery person decided to not indicate that I refused delivery so the store insists it has been delivered. I have spent numerous days and countless hours on the phone with them with no help. They won't help me and they won't let me return any of the rest of the furniture. I just spend day after day being transferred around and having promises made and put on hold and nothing. The salesperson Mitzi must have already got paid for it because she refused to help, period. No longer her problem. I've never been treated so badly when spending that kind of money to me and I've never seen a company pass the buck to another department like this one. But how I was treated and attempted to be intimidated by the delivery person tops it all. I've heard from the customer escalation department so many times I don't know how much higher it can go. The "white glove" delivery also was pointless as I had to adjust every leg on every table and chair and end table as every piece was crooked, exactly like the company itself. Seriously, go anywhere else. read more

I will NEVER shop or spend money at Ashley Furniture EVER again. Their customer service is horrible! I paid $5,300 cash for a new bed, mattress cover and pillows.... everything instock and ready for delivery on September 2nd. Well....... deliveries kept getting rescheduled and rescheduled through their AI Chatbot, if you call the phone number not a single human will answer, call you back live etc. I went several times back to the Draper, UT location to resolve, everyone avoids you including upper management (Curtis the Store Director and Jimmy the Regional Manager). On September 4th they offered me a $100 "inconvenience" refund. As of today I have yet to receive that refund. I have emailed with no response. WOW..... like me, your money is good at other furniture retailers, please consider going elsewhere to avoid a very painful experience. read more

Do not buy from this store! Purchased a 1100$ couch from them that they broke the frame upon delivery. Tried calling their customer service number and can't speak to anyone who can help. Overseas call centers that are a complete waste of time and unhelpful, that's if you can talk to a person, which most of the time they won't answer or will not call you back with a call back request. No one at the store says they can help, or provide a phone number to someone who can. Don't waste your valuable time or money and go somewhere else! read more

Ashley Store - Bottom of couch frame completely broken and cannot support weight. - Furniture Stores Near Me - Draper, Utah

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I REALLY loved that $6800 in furniture I was VERY interested in purchasing from your store - but NOWHERE in any version of REALITY - will I now, or EVER pay over $600 in delivery fees?!?! The more I spend, the more I pay in a delivery fee? Very backwards policy. Very clear now why your parking lot was EMPTY when we arrived. Also very unfair to your employees! Back to RC WILLEY we go! read more

So the store has tons of options and overall decent prices however the quality is honestly not worth what you pay. Our mattress that was the Ashley brand lasted about one year at most before it was warped and sagging. We were told by the sales man that it would last us 7 years or more. So we are definitely disappointed. My ikea furniture and mattresses have lasted longer. read more

Ordered 13,000 dollars worth of furniture and they kept delaying my order for 2 weeks. Today half of my order arrived and the delivery people damaged up my brand new home including a hole in my wall, scuffs along our walls, damage to our railing, and lots of paint chips. With all of the damage they did today I'm worried for the other half of my delivery as im worried they will further damage my house. Along with that i have tried all day to reach customer support and until 9 pm i got a call and was told they will have to investigate the situation first. read more

Ashley Store - Damge to our wall - Furniture Stores Near Me - Draper, Utah

DO NOT BUY from Ashley Furniture! bought a dresser from them for $800 and somehow we are now paying $2k! called them and asked to cancel or return and they said they DON'T HAVE A REFUND OR RETURN POLICY! How the hell did i end up paying $2k instead of $800?! it's ridiculous - they should just be out of business with the way they are doing about doing business read more

Ashely Furniture is about as dishonest as a furniture store can be. We had purchased a couch that was supposed to be leather. Well that's what they said. Then the salesman told us that the extended warranty was important. We've had negative experiences with their extended warranty so we weren't going to get it. But the salesman said they they no longer had the 3rd party warranty and that they handled it in-house. THIS WAS A TOTAL AND UTTER LIE. Which is par for the course to Ashley. We went in to make a claim on the couch and of course the salesman lied. The warranty is third party. Of course. And of course likely not to cover the issue. We have owned the couch for 16 months and it has started to wear terribly. Does Ashley even act concerned. No. They have our money and they are done. Save your money, save your sanity and shop somewhere else. RC Wiley is just across the street. Go there. read more

Ashley Store - The poor quality "pleather" that was sold to us as leather - Furniture Stores Near Me - Draper, Utah

I wouldn't recommend this store. Went with the pickup option over delivery due to cost and what I've read about other problems with that. They wedged our two pieces of furniture into the truck to where we couldn't move it or budge anything to access a place to tie them down. They told us "you're set!" And sent us in our way. Thinking they were wedged pretty good we proceeded slowly but picked up just enough speed halfway home to toss the couch right out of the back. Called customer service and they told us how the back is packed is our responsibility even though they completely took over the packing and did a terrible job. By how defensive the gal was on the phone I could tell I was not the first to raise a concern about this. We had rope sitting in the back so they knew we intended to tie things down but they made that impossible and didn't do it themselves either. Horrible experience. read more

We were personally helped by Muhammad. He was super friendly, extremely informative, and perfectly patient! He showed us anything and everything we wanted to look at. Helped us find the best fit for our family. He was not pushy, if we said we weren't ready to purchase a specific item he said we could wait until next time when we are ready. He helped us make a few great buys! We are excited for our new furniture and thankful for Muhammad's help. read more

Just moved into my first place and wanted to multiple pieces that loved but I wasn't even greeted once. I eventually got the courage to ask someone a question on an item and they just seemed like they couldn't care. Unfortunate bc I was will to spend the $$$ on multiple pieces that I LOVED but ended up going to RC Willy and I was greeted right at the door and got a free cookie and was GREETED by multiple employees and they even gave me a charger to charge my phone while they were helping me. Will go to RC Willy from now on. read more

Just came in as part of our search for a mattress and was quickly greeted at the front by an associate (whose name I will give to Ashley if I am contacted directly). He led us back to the mattress area and we let him know that we just wanted to look around ourselves. He sat there watching us and it was so uncomfortable that I couldn't focus on the mattresses. We told him we were done and thanked him. I asked if he had a card, as I am aware of how furnature store staff are generally paid on commission and i always try to be sure those who help me get the credit he said he did not. As we left the mattress area, I wanted to see what other furniture Ashley had since we are also loosely in the market for a table and living room furniture, and I had never been to an Ashley location. This associate continued to stalk us through the store, and it was so uncomfortable that we quickly left without looking at much more. This kind of behavior was very creepy and unsettling. Normally at furniture stores, the associate will check in with you and/or maybe give a card so you remember them. I've never been at a furniture store where I've been followed in such an unprofessional and disrespectful manner. This experience was so distasteful that I have taken a moment out of my furniture store journey today in order to write it on a cellphone rather than wait until I get home where it would be more convenient and comfortable. I will not he bringing my business to Ashley furniture now or in the future as it seems this store doesn't properly train their staff on how to not harass customers. Customer service is the very foundation upon which I approach my opinion of a business and this one has failed miserably. This is even more important than ever in a tightening economy where consumers are beginning to pull back on these type of purchases. I do not recommend Ashley furniture as a place to spend your money. I can't speak of the quality of the furniture because I didn't have time to assess it while being unceremoniously followed through the store, but if I don't have a good experience in the store, I don't care how good the product is. read more

This place is a joke, good deals on prices but then all these fees get added, but when you decide to leave and not purchase anything they willing to mark down hundreds of dollars for you so you can purchase with them. I walked by 6 associates none of them asked if we need any help or finding every thing ok. maybe I need to dress more high class. read more

I have an account at Ashley and have bought many pieces of furniture. However, my most recent purchase of a coffee table and 2 end tables was very disappointing. All of them came damaged. I called and they told me to take pictures and so forth and email them. I did all of that and never heard a word back. Had to do my own repairs. Will not be using my account again and will begin using another store for my personal and business needs. ​​​ read more

Pretty interesting experience. My wife and I were there for well over an hour and not a single salesperson said a single word to us. Which is weird because they obviously weren't very busy. In fact many times I saw multiple salespeople just looking at their phones. And we even made eye contact with a few of them. Not sure if something else had to do with it. Oh well. It's too bad because we have a brand new house that we really need to fill with furniture. RC willey, on the other hand, was extremely busy and bustling and it's right next door. I would recommend not coming to this store. read more

DO NOT PURCHASE FROM ASHLEY. The people working in the actual retail store are fine... HOWEVER, should you have to return anything or have any issues with your purchase, I can assure you that the customer service is an absolute shit show - My story of what has happened is too long to even write here. I will spare you. I will NEVER buy a single thing from them and will make sure to let everyone know NOT to ever shop there. Unreal. read more

0-Stars.....I'm starting to think this company's a scam! My husband bought me a bedroom set for Christmas 12/14/2020 they told me it would be 8 weeks til delivery. They changed the expected date 6 times which I had to call in to the warehouse to find out that the date changes because no one in the store could tell me anything except that it was back ordered they just keep blaming it on COVID which I know is bull crap my sister has built a full house and moved in since then it's not a shortage in supply's. NO ONE called to give me a heads up about the changes. It's now 7/17/2021 and I've still not received my 3k purchase or a phone call explaining what's going on. O but I did finally get an email last month apologizing for the delay and offering me 10% off my next order YA RIGHT ILL NEVER BUY FROM HERE AGAIN!!!! This company needs to be shut down for good. - update: the warehouse number I've been calling to get answers is now disconnected! Where's Judge Judy when I need her? read more

DO NOT BUY FROM THIS STORE OR ANY ASHLEY HOMESTORE. Customer service is a joke. We purchased a recliner sectional 09/2019 and received it with a manufactures defect. As of now, nothing has been remedied and I've been in contact with customer service over and over again with no solution. Ashley HomeStore does not care about taking care of their customers. Manager in-store won't even return my calls. Such a shameful furnjrue read more

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I like the variety of furniture offered, and am pleased with the prices. Also, I like that there is usually a sales person available right when you walk in. read more

I would share a picture of our couch but we STILL have not gotten our couch since we ordered it on Black Friday. They promised 8 - 12 weeks delivery and we are now into April. When we call we get the complete runaround, broken promises, and get hung up on when we call the store. They have lied to us multiple times, won't return phone calls, etc. We are now having to resort to driving down to the store to confront them. Total BS. Do not buy from them! read more

We paid $1000s for very nice leather-like couches that fell apart after almost no use at all. We are not hard on the furniture or abusing it. When I went back into the store, I was told there was "nothing they can do" to help us. After doing some research online, I found that others have had the same problem. I will not ever buy anything at Ashley furniture ever again. read more

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An easy five stars given! I walked into the Plaza Center Dr location and was immediately helped by a very pleasant man named Victor. I came in wanting a specific twin mattress as quickly as possible. I was disappointed to find out that there wasn't any in stock but Victor quickly found another mattress of better value and price matched the original mattress. The whole process took 10 minutes and Victor was very kind and engaging the whole time to make sure all of my needs were met. 10/10 will be returning for any furniture needs in the future. read more

We came here to buy a recliner yesterday, and indeed did leave with one. Alex was the one to help us and he was very helpful and friendly. The current saw going on right now is also super super good. 45% off everything. The only reason I give 3 stars is because, while they did have quite a few recliners, we found that almost all of them feel and look nearly identical and that was really a good thing. Overall the quality of their chairs seemed much lower than expected. However, because of the low price, we couldn't pass one of them up. read more

Do not buy from Ashley's. I bought a swivel chair. The chair broke causing ball bearings to come out. I had this for 3 years, no kids and It broke. They will not help you with their shoddy product. When I called they knew about the ball bearing defect but did nothing to help. They still sell this same chair at their store. Avoid and spend your hard earned money somewhere else. read more

Terrible service. Ordered a couch and entertainment center. Was told it was ready in 3 weeks for pickup. 3 weeks later no call. Called their customer service who knew nothing. Went back to the store and they said another 3 weeks. Went back 3 weeks later and they said next Thursday. Went back the next Thursday and they said next Thursday again. Admin staff didn't seem to care about upholding their word on timelines or even seem to care that things kept being delayed. No care or understanding for the customer. Won't shop here ever again and will tell friends and family not to shop here. read more

We shopped at four other furniture stores before finding ourselves at Ashley. We worked with Alan, who was knowledgeable and engaging. He helped us find exactly the couch we needed to fit in our small-ish living room and also accommodate our entire family. Now, no one has to sit on the floor! We got a great Labor Day sale price, and we felt that their warranty was a great deal, too. Alan helped us get a good delivery price, and our beautiful new couch showed up at our house a couple of days later. The delivery guys were really fast and efficient, and also careful not to crash into corners. Overall, it was an excellent experience! read more

Ashley Furniture offers BIG furniture for people with BIG homes and BIG budgets. Although many of their dressers, bed, couches and other furniture pieces were nice looking they didn't sell much that was really our style. I tend to prefer simpler, contemporary design and much of what Ashley Furniture has for sale is anything but this. Furthermore, to be frank, much of what is sold at Ashley Furniture looked like the same kind of furniture available at RC Willey, but it was more expensive from what I saw at Ashley Furniture. read more

Ashley Store - Furniture Stores Near Me - Draper, Utah

Worst furniture experience of my life, and I've done a lot of online furniture shopping. Customer service is near impossible to reach, and if you do get someone they can't help or they say they'll contact you later with further information (they don't). I paid 3k plus a $300 delivery fee for a couch to not show up on the date they sent me and confirmed of delivery. And when the couch did show up over a week later, it was dirty and looked used to be frank. After 3 hours of more customer service phone calls they offered $300 discount as is. Table I ordered still has no available date of delivery. VERY expensive furniture store for their customer service to be so awful and products to be disappointing. read more

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The sales representatives were dishonest about availability and delivery times on merchandise that was ordered. when I called to cancel the order because of the dishonesty and 3 month out delivery time I was routed 5 separate times to the corporate office and cannot seem to communicate with their stores about the order being canceled. stores excuse is that only they can cancel the order and refund money. but in order to get a refund you have to physically go into the store to do it as if this isn't the 21st century and there is no such thing as technology. The rep who called me to help me in canceling my order 2weeks AFTER I called to cancel it, claimed she was a manager and was very disrespectful and unprofessional for being in such a high position! She would not let me speak and explain my frustration and basically told me I was SOL and hung up on me. Barbra Lacrue "manager of the draper office" you should not hold a management position if you thinking that treating people the way you treated me is today is appropriate. read more

I'm sad to report this is the cheapest constructed furniture we have ever owned. We bought a reclining sofa and reclining chair. They are literally cracking and breaking every time we or company sit in them. With the sale we where in nearly 3.5K. I've called, but because I didn't call within 30 days I've neglected the warranty. Lesson learned on me. Actually the lesson is I should have looked at consumer reports first. Ashley and WalMart share a similar ranking in consumer reports. Our hard earned money is lost on what we deceptively thought was a good sale. We are so disappointed. Learn from me. Do your research. There are better options out there for similar prices. read more

I would give these guys negative stars if I could... This was THE WORST buying experience I have had of any company ever. I ordered a couch back in November. They said it would be delivered right before Christmas. The day before it was supposed to delivered I get a call informing me that it was on backorder and would be two weeks out (first week of January). First week of January comes, I get another call saying it has been delayed another month (February). Couch was delivered yesterday with the wrong ottoman. Completely different color, completely different shape than the ottoman I ordered. Talk with customer service today. They put me on hold. I stay on hold, call gets redirected, have to explain everything that happened again. They tell me that I have to wait another 3 weeks for the ottoman to be delivered because it's on back order and there's nothing they can do. No trying to understand the situation, no trying to make it better. I will never recommend anyone to shop here. Stay away. read more

Purchased table, bar stools and chairs. Several chairs and one bar stool are wobbly. Called store and told them we didn't want to keep the bar stools, still have tags on them by the way. Absolutely no return policy. They are not like RC Willey who will stand behind their products. In fact they hung up on me and didn't care that we have defective goods. I should have checked before on the return policy. NEVER dealt with a place like this. I will NEVER buy from Ashley Furniture again. read more

Horrible experience after buying their product (Alliston 2-Piece Sectional with Chaise). First the sofa cushion started to rip right after first year (with limited to moderate use - not sure what kind of quality products are they trying to sell). I googled and cant seem to find a replacement cushion anywhere else. Not even on their website!! When i went in for replacement they confirmed that they cant order replacement unless i had purchased the sofa in store (which was not the case with me as i had ordered online). So that makes my $1000 sectional useless for me for an inferior quality product. Damm !! Not going to this place anytime in my life. Horrible quality, bad customer service, worst products. read more

Recently went to Ashley looking for a new bedroom set for my daughter. Received help that was informative and helpful. I was admittedly hesitant to purchase from Ashley based on a bad experience more than a decade ago, but the bedroom set was an amazing deal and my daughter was so excited about it. I was pleasantly surprised with the whole process from purchasing to delivery. Everything arrived as expected, and everyone we interacted with was very professional and pleasant. Ashley redeemed themselves and earned my business back! read more

On July 25 we made one of the biggest mistakes of our shopping life. We entered the Ashley HomeStore, Draper Utah store. We were looking for a new bed and mattress. The salesman pointed out that the best mattress for our needs was on the sales floor. As we looked at the bed and mattress we loved it. The salesman pointed out that it was a floor demo so had a little bit of dirt from where people sat on it. From what we saw it didn't look so bad, and we could get a discount for taking the floor demo model. Otherwise it could be a couple of months to get a mattress delivery. So we accepted the deal. Then we were told that Ashley would not deliver the mattress, but gave us the name of a delivery company, at $149 delivery fee. We also had to pay another company to remove our old mattress. So we got the mattress delivered. The delivery driver went to the store for pickup and called to say that the mattress had dirt on it and should he still take. We thought it was the same as the salesman told us about. It wasn't. Upon delivery we found that one side of the mattress looked as though it had been dragged through the store on it's side. We tried to call the store, no answer, so drove to the store. We wanted to talk to the manager so a woman who "claimed" to be the manager talked to us. Her basic response to our concerns was that "not her problem". We wanted to make a return "no returns". We asked if she had seen the dirty side "yes, but not her problem". When we asked her name she looks around to see if anyone is in ear shot then quietly says "Barbera LaCrew". A young lady at a desk giggles when she overhears the name given so I'd guess not her real name. WOW Next day the bed was delivered and we talked with the delivery person who said we could just unzip the mattress outer shell and have it cleaned. This we did, but our dry cleaner said that the label says it can't be cleaned. We will try to dry clean it anyhow. The mattress by the way is a $5,000 mattress. We buy furniture all the time, we are house flippers and furnish Air BNB's and spend thousands of dollars on furniture on a nationwide basis. We will not be doing any future business with Ashley HomeStore. Moral of the story, NEVER, NEVER, NEVER shop at Ashley HomeStore. read more

We had a really awesome sales rep at the Draper location Rex. So the stars are for him. We are disappointed it has taken so long to receive a sectional. We placed our order in June and each time we call Ashley furniture (which if you call in expect to be on hold for an hour)- our delivery date is pushed back another month. This is our first time buying from them and it's too bad it's taken so long. I understand covid and supplies are limited, I just wish when we bought it we could have known it would be 6 months before it came. We have one tiny love seat and are in need of a couch. If we would have known We would have just bought something off marketplace. Lol. First world problems read more