I'm going to say this in the nicest way possible... I was the one who referred my cousin Jeremiah McFarland to order from purple.... boy was I wrong to do that. He ordered a a full set which included the frame, the boxspring, and the mattress. When he originally ordered it which was a little over a month ago they said that it would be 3-5 weeks which he was okay with and waited patiently. When the delivery got here, the company that purple hired to deliver and set up the new bed they set up the frame and boxspring and we're going to leave. My cousin asked them where the mattress was, they said that it wasn't placed on the truck but they would deliver it the next morning first thing, the next morning came and went.... nothing showed up. He called them they told him that it would be delivered yesterday.... yesterday came and went. He called them again last night and they said that it has been officially lost. This is the part that's extremely frustrating, when they delivered the boxspring and frame they took his old mattress.... so, he didn't have anything to sleep on. I figured with a well as this company is doing that they would've made the situation right and expedite him a new mattress. He called them back today and just told them that he wants his money back and they need to come get the frame and boxspring... they offered him a new mattress but it would take an additional 3-5 weeks to arrive...(he still doesn't have anything to sleep on mind you), they also offered him a set of sheets...... what exactly was he supposed to put them on... he doesn't have a mattress!!!!!. They told him that he needed to ship back the frame and boxspring, (when they set up his new stuff they took the box with them that they came in). They wouldn't even send him a box in the mail so he could send them back... again not exactly a good way to handle a situation or an upset customer. The only relief that he got was from the last lady that he talked to and she fixed the situation as far as someone coming to pick up the boxspring and frame...I believe he name was Chelsea. I was most definitely going to order one soon..... but definitely not now. read more