I tried to delete my last review but I couldn't? because they actually did reach out and decided to go ahead and replace the damaged right arm chair on our leather sectional. I love the sectional but didn't have a good experience with communication or with the tech who tried to repair the item before it was ultimately replaced. read more

Be very careful ordering from this store (Redding, CA). We ordered a sectional and one of the pieces came damaged. The delivery driver stated we could not refuse delivery (they would not take it back with them), and that we needed to contact Ashley to get a replacement piece. We've been going through that process for 3 weeks now and have not gotten any resolution on it yet, they are now asking for more pictures (even after the delivery driver took pictures). I finally called the store today and the manager asked if I refused delivery? I stated that your subcontractor (for delivery) told me that I could not refuse delivery and that I needed to go through customer service. At that point I realized something was off. Funny enough, I have a ring camera setup inside to record our Scottish Fold cats (for my wife's Cattery business), and it's high on a shelf but it captures the whole living room area and the audio is surprisingly good. I let the manager know that I do have the delivery on video including the part where I open the piece and see the damage, and when they tell me I cannot refuse delivery. If this is in violation of Ashley corporate policy I believe this could be a legal issue. Really though I don't want to press it, I just want a new piece to replace the one that is damaged. He said the process would be to send someone out to see if they could fix it. It seems quite ridiculous to me that they could deliver something that is "new", that's damaged and not replace it with something that is new and undamaged. That Ashley would consider just fixing something that is damaged rather than automatically replacing it with something that is new and undamaged tells you really all you need to know I think about them as a company. I don't live by an RC Willey anymore, but I had an issue with something that came damaged by them before and they replaced it with a new item no questions asked. So do what you like ordering from them, they do have decent furniture for the price when it's not damaged, but know your rights and do refuse delivery, even if the subcontractors they hire to deliver provide you misinformation (or outright lie, depending upon what they have been told they are able to do). I have more pictures but I got one without the delivery driver's face in it here for privacy reasons (live photos is so nice, thanks Apple), but there is also some of the internal wood cracked and more other damage. It still works, but when you're paying for something new to come out of the packaging like this it's very disappointing. Ken read more

Ashley Store - Closer view of some of the damage - Mattresses Near Me - Redding, California

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I purchased a reclining electric couch from Ashley and I was talked into buying the warranty for an additional 199. The couch was expensive almost 3000. Shortly after one year the entire seam on the right side of the recliner started coming undone very quickly when the couch is reclining up and down. I turned in a claim through the warranty company called Reguard. I have been shopping at Ashley for 20 years various locations I have bought the warranty various times, not every time, but this time I was talked into the warranty by the salesman who told me I needed it for this recliner and it would cover everything. I never ever have made a claim through Ashley's warranty! I turned in my claim with the pictures of the sewing coming out of the entire side and after many months, they denied my claim. They said they don't cover sewing coming undone and they don't cover poor workmanship by Ashley. I am a senior and they won't cover my ripped couch which I paid a fortune for!!!!! So I want to warn everyone else out there, do not buy from Ashley, do not let them con you into their warranty and take advantage of you, because it doesn't cover anything even their poor workmanship. In addition I sent them pictures, they never even came over to look at the couch which they probably could have repaired but as time goes by it continues to unravel. So, now I'm embarrassed to have it sitting in my living room! The warranty company even said oh we'll give you back the 199 that you paid for the warranty (which is valid until 2029!) I said I don't want the money back I want my couch fixed or I want a new one. So, this mess will continue!! They have false advertising they have poor workmanship and they lie So please don't shop here. read more

Ashley Store - Mattresses Near Me - Redding, California

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Purchased all our Living Room furnishings almost 4 years ago as well as the 5-year warranty. One seat in our sectional (of course my seat) was not properly stuffed and worsened quickly over time. I'm a small framed 115 lb. woman so breaking it down could not possibly have been the cause. I now have Stage 4 Cancer with a life expectancy of 1-year so really want comfort! I've called the warranty company and actual store for over 1 1/2 years now for repair or replacement of it! Always the same responses; they'll have someone out very soon, will get back to me, etc. I've had to send and resend photos of the sectional, codes, etc. (Which I've had to lie on the floor to take the pics as they're under the footrest). It's been a nightmare to deal with and has caused an extreme amount of back & side pain! I'm now told this problem is not covered!!? We can't afford an attorney or would definitely take care of the issue! I truly hope this helps others interested in the furniture here and especially warranty they offer which is useless!! read more

Review update After leaving a google review as well, a "manager" posted that he would like me to email them in regards to my purchase issues. I did so back in 11/26/ 2024 via email, yet again the customer service is less then satisfactory, I never heard a thing back. read more

Russ was awesome! He went above and beyond for us. If you are looking for new furniture, ask for Russ!

Trash Stuff-Do not buy! Even paid for a warranty from them with a Company called regard and they still have not fixed the chair 6 months after the warranty was approved. Mike and Christian at the store are NO HELP! DO NOT BUY. read more

Be careful if buying a mattress here. We spent 1k on a twin mattress. It came tightly packed in a box and rolled out like an uneven pancake. It was supposed to expand within 48 hours, but it never did. It is totally unusable. The first words from the store was "there's not likely anything we can do." Customer service is poor to non existent here. I bought a similar mattress from Mattress Firm earlier in the year and it's great. I won't make this mistake again. read more

put 1 star because I had too, but it deserves much, much lower than that. Ordered a almost $1000 bunk bed, paid in full, the second week of march with an arrival date the first week of April, then get a call a couple days before it's supposed to show that it won't be here until may 3rd, just got a phone call today April 29th that the bed is now pushed back to may 17th and is not a for sure delivery date. Called to speak to the store and they said there's nothing we could do and I could call tomarrow to talk to the manager so I got the corporate phone number to complain to them as well and they are just a call line which was absolutely useless. This is the most unacceptable and unprofessional experience I've ever dealt with through a furniture company. We planned on buying mattresses, a bed set for myself and boyfriend and bedroom set but we will NEVER spend another penny or set foot in this franchise again. DO NOT WASTE YOUR TIME OR MONEY WITH THIS CORPORATION. read more

The salesman was great...but they don't give a crap once you make the purchase. My delivery was rescheduled several times by the company and the customer service manger tried to blame it on one particular day when he said "truck broke down." Seriously ridiculous. I cancelled my purchase and will never buy another product from that store again. It's a good thing there are plenty of furniture stores around!! if you want your furniture in a timely manner, I recommend shopping elsewhere!! read more

The sales staff were very nice. However, on delivery day May18, 2024, no delivery. No phone call, no notice of any kind, nada, nothing. I called the store but with the automation, they do not allow you to go to the store. I was put on the phone with a "representative". She said that the couch had been back ordered and should be delivered on June 1. So I have no furniture to sit on. There was no offer to provide anything for the lack of customer inconvenience, lack of concern for the customer, nor the lack of communication of the no delivery. They sure were excited and quick to take the $4000.00 for the couch, but customer assistance stops there. Never again. If I can cancel this I will!!! read more

Hated it, I walked in looking for bed and bed frame, I get salesman have to sell u it but this guy kept cutting me off basically spying on my and trying me to buy it, got mad when I didn't want it, he ruined it read more

In the store there amazing but when we got our furniture it all looked used! The love seat had a tear that was stitched up The other 2 couches when reclining sound like there going to fall apart and loud clunk noises! All and all junk! Bought new furniture and got used fixed crap! If it's not fixed I'm getting a lawyer and suing the f out of this crap company!!!! read more

Ashley Store ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ View all Ashley Store 4.1 (738) Furniture store in Redding, CaliforniaOpen OVERVIEW UPDATES PRODUCTS REVIEWS PHOTOS DEALS ABOUT Google review summary 5 4 3 2 1 4.1 (738) Reviews Allsales 135 recliner 26 pressure 18 bedroom set 18 +6 Sort by Most relevant Newest Highest Lowest Alyssa Wolverton 4 reviews·2 photos 21 hours ago NEW If zero stars was an option, we would choose that. We purchased a sofa, love seat, and dining room set in July of 2021. We filed ... More Rose Franklin 1 review·2 photos a month ago We went in and had some what of an idea of what we want Ron was so helpful! We told him what we were interested in and he explained how the store was set up for easy viewing gave us a few info didn't hound us. Worked with our budget no ... More Photo 1 in review by Rose Franklin Photo 2 in review by Rose Franklin Ashley Store (Owner) a month ago Thank you so much for sharing your experience with us, Rose! It's wonderful to hear that Ron and Mike were able to provide you with excellent service and help you find everything you needed within your budget. We appreciate your kind words and hope to see you again soon! Vanessa Martinez 3 reviews a month ago The workers were very kind and friendly. They accommodated with our needs and worked with us to figure out what would fit right in our house, as well as what would work for our family. We took our children with us to shop around, and an ... More Ashley Store (Owner) a week ago Thank you for your kind words, Vanessa! We're delighted to hear that our team provided excellent customer service and helped you find the perfect fit for your home and family. We appreciate your business and hope to see you again soon! T W 1 review 3 months ago Sean spent time with us on the phone and met us personally and helped us at the Redding store. He gave us time to discuss options. He wasn't pushy and was very informative. They didn't have our item in stock, so he did an online order ... More Ashley Store (Owner) 3 weeks ago Thank you so much for taking the time to share your experience with us! We're glad to hear that Sean provided you with excellent customer service and made your shopping experience enjoyable. We appreciate your business and look forward to serving you again soon. Alyssa Wolverton 4 reviews·2 photos 21 hours ago NEW If zero stars was an option, we would choose that. We purchased a sofa, love seat, and dining room set in July of 2021. We filed warranty issues upon delivery of the sofa due to what appeared to be a bent frame. The issue has gone unresolved despite numerous attempts on our end and reassurances on the store's end. An additional claim was filed for the table within the first 6 months of owning it due to a manufacturers defect. Again, zero follow up from a large number of employees at this store. We have spent 2 years chasing these warranty claims, even having a tech come to inspect them, with zero response from the redding store. Even the extended warranty company has attempted to contact them as it doesn't fall under their coverage due to it being reported in the first 12 months. I called last week for the umpteenth time and left a message for the manager Christian (who reassured us back in January that he would make this all right). I still have not received a call back. The same sofa has a severed wire that we discovered was arcing underneath the frame. Turns out the bent frame we reported had pinched it continually to the point of cutting through it almost completely. We are lucky to have caught it before it started a fire. We held off on writing a review because we had hoped the store would do the right thing. Now, we want to dump the sofa and table in their parking lot with a sign warning others of their bad customer service and follow through. Take your money somewhere else. They talk a good game but as soon as your purchase is made they stop caring. read more

How this store reopened after closing the first time I'll never know but i will admit i made the mistake of purchasing a couch set knowing they are just scammers. I did however think that if I bought the insurance than at least I would be covered when the couches will ultimately die after a year. Well here we are 2 years later on my 5 year insurance and no help from the store or the scamming insurance. They won't even refund me for the insurance that is clearly a scam , a company they themselves don't use anymore. The fact they literally will do nothing is why eventually this store will go out of business again for selling poor quality items that don't last more than 2 years. read more

I stopped in on 4/22 after an appointment brought me to Redding. At no time did any staff acknowledge my presence. No one asked me if they could help me. I saw 3 staff. one on the phone, another walking, and a 3rd who looked at me (we made eye contact). None of these people even said hello and no one asked if I needed any help. I was looking for something specific but I wasn't going to waste my time chasing down someone. read more

Terrible service horrible warranties poorly made furniture

I walked into the store one day after work hoping to find the couch that I fell in love with at another furniture store. I was able to find it (priced great) and Christian answered all my questions regarding the delayed deliveries happening across town. He helped me finance my dream couch and was patient with the entire process of me sitting on the couch for an hour deciding if it was THE ONE. Every step of the purchase from the financing to the delivery was easy and effortless on my end. Christian was easy to get ahold of, responded extremely timely to any questions I had, and my couch came a month early! After one week of enjoying the new couch, there was an incident that caused the fabric on a cushion to snag and fray. I again, contacted Christian and within minutes he was able to provide me with protection plan info and gave me all the info I needed to file the claim to get the cushion fixed! This is my second major purchase from the Ashley Store in Redding and I have not been disappointed yet! read more

DO NOT WASTE YOUR $$$ AT ASHLEY FURNITURE!! Don't buy their warranty it's crap and don't buy their furniture because you'll need the warranty. I've tried to use the "PROTECTALL" warranty and every time I did they came up with a reason NOT to cover the issue. $500 for a fake warranty wtf I will never shop their again. I DEFINITELY DONT RECOMMEND ASHLEY HOME STORE I'm gonna try and get my money back for their bullshit warranty!! read more

If I could give the place zero stars I would. The WORST employees who are not trained at all. I paid for a couch in full and my credit card was charged a month and a half ago and they have no idea where my couch is and the store will not speak to me. Basically I was robbed and I will ABSOLUTELY be reporting this to the BBB. Should have read the other reviews on here before I purchased. Looks like everyone on here has had a similar experience. read more

Ashley Store - Have been talking with customer service for over 4 hours and they have no idea where it is. May not even exist. Thieves - Mattresses Near Me - Redding, California

I wanna give them a bump since reviews here are pretty bad :/ we had a really good service from salesman Michael and i think we ended up with a good deal. read more

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They're TERRIBLE. Paid $2,500 for a 14pc set? Not only did they deliver just half a set to my house and told me same day half of it's on backorder - and couldn't I wait a few weeks because "it's just lamps and tables"? When the moving men left? My purse was gone too when I hadn't left the house. Yep. They're lucky I don't have concrete proof like the use of a stolen credit card. I will never, ever ever ever be doing business with these assholes again. And I have an entire house to furnish still. read more

What a wonderful experience shopping here was. Cristian V. was so helpful and knowledgeable. He gave suggestions and offered customer feed back on the items we were looking for. Very pleased with our purchase and will be going back for our furniture needs in the future. It was so nice to have a sales rep who understood our needs and wasn't trying to sell us the highest priced items. Please give this man a raise and promotion, it's hard to find quality sale reps like him. read more

So we bought a new couch and some other pieces right before COVID hit in March. The sectional couch was sold in individual pieces. We thought it might too big to buy the whole thing for our living room. The salesman told us not to worry as if it was too big we could just return the piece. When the they delivered it and set it up I knew right away it was too big but the delivery person told me not to worry just to contact the store and they would take it back. After he left I tried all the power recliners. On of them did not work right and was catching on the frame. I called and Ashley's and scheduled a tech to come out. I also mentioned the extra piece and I was advised that they do not take returns once it is at your house. Really.....first I had heard of that. So the repair tech comes out and tells us he has to order a part. He the leaves a few week later the part arrives at our house. The tech comes back out and realizes he ordered the wrong part. So he orders another part. The part comes in a few weeks later again. We have the part sitting in our dinning room and we have called the national number and the local number no less that 10 times. No one will answer the phone and we have to leave a message. Their answering machine says this is due to COVID. Really you can't answer the phone because of COVID? It has now been over 5 months and we have not received a call back and our $5000 couch is still broken. DO NOT BUY ANYTHING FROM THIS STORE! Once they have your money they can care less about fixing any issues. The worst part is the store is still closed to walk ins because of COVID when every other store in Redding is open. read more

Worst customer service ever!! IGNORANT service people and God forbid you buy something there that doesn't take hours to process! Will not EVER shop Ashley again!! read more

We just bought a sofa and a bedroom set. Russ made it an excellent shopping experience, and we highly recommend his customer service! Thank you, Russ! read more

Sales person are friend. Moved to Redding Ca. I purchase price over $3000 worth of furniture in January They promised me a delivery date of March, items were never received. They rescheduled three times and they kept telling me that it's the warehouse fault. Then Ashley furniture manager gets involved and he promised I would be getting my furniture on a set date. The day of the delivery, I received a call from an Ashley representative, they wanted to reschedule the delivery again because one of the items was not in. I told tell to keep their furniture. I will never buy one piece of furniture from Ashley read more

My experience ordering a bedroom set was awful. Placing the order was ok, however, it was all downhill from there. My original delivery got pushed back by two weeks, then when it did arrive, it was missing a vital part, my rails and slats. When the parts, they only had the rails. They said my slats wouldn't arrive for 2-3 more weeks. I ordered my own support frame and slats. When the bed was set up I noticed some damage to my headboard. It took two more days to get a tech to come look at it, then another week for a replacement. When installing my support frame I noticed damage to the drawer on my bed. I had to fix it the best I could because I can't stand the thought of waiting even longer for a replacement. Today my slats were supposed to arrive, but now it's saying it'll be two more days... I wish I would've ordered a frame from Amazon, I never have these issues. read more

Horrible communication and no consideration of customer time. I received a text that my furniture would come today between 10:15-2:15. I arranged my schedule to be home and nothing came. I called the phone number at 3:30 to inquire and was on hold for 20 minutes, then a repesentative answered and disconnected the call. I called back and waited on hold another 15 min to find out my items didn't make to the 'lane' to be delivered. They knew last night that the delivery couldn't be made, and zero communication was made. The only reason I found out was because of our call. No text message, no call, and promise of delivery was not met. The phone rep transfered me to the store. The Redding Ashley rep offered my delivery to be rescheduled in 5 days, with no other option given. Their communication system failed in this instance and I do not appreciate the inconvenience as this has cost me 6+ hours of inconvenience. I do not recommend the store. We requested a refund. I prefer to wait longer through a store that lives by their commitments and respects people's time. We will be purchasing from Kuebler's as they have excellent service and we have never had this problem with them. Such a shame. read more

I bought an adjustable bed from Ashley Home Store in Redding, Ca to years ago. When I went in to make a purchase everyone was soooo helpful! The big selling point for me was the massager and the fact that the mattress wouldn't sink where I slept over time. I've only had it 2 years and my imprint is there! I went in to talk to them about it and they wouldn't even acknowledge me. I finally said " excuse me would someone be able to help me please?". Someone came over and they wouldn't look up my account. Just told me to file a claim. I called the company that I had purchased the insurance that works with Ashley Home and they said the $2,000 mattress was not covered. Just the base. I would consider this misrepresentation. Very disappointing. I will NEVER buy anything from them again read more

Ok the sales people here really rock - Today I worked with Doug and he also knocked it out of the park! He discounted the two rugs I wanted from $399.99 each to $125!! TEN STARS for amazing customer service!! I'll definitely be back! read more

As I sit here in my empty living room...I thought I would use this venue to vent my anger. We went into our local Ashley store on memorial day and purchased a living room set. Here we are at the end of July , on the date it was scheduled to be delivered, between ten and two. I worked from home on an all day staff meeting via zoom so that I would be able to let them in when they arrived. Two o'clock came and went... At 2:57 I got a phone call saying that the truck with my furniture on it broke down. They've secured another truck to bring it out tomorrow between 10 and 2. Well, I have to be in the office tomorrow and Friday so this is unacceptable. She said she'll have her manager call me back, an hour later I called and left a message saying no one ever called me back. Here we are at 5:29 pm, still no furniture, still no phone calls. I'm sitting in an empty, echoing living room totally annoyed! I'd cuss if Yelp allowed that. $&@&%€£¥!!&#&&$*!!! read more

Ashley Store - Mattresses Near Me - Redding, California

I got couches from here in 2016 came with hole in back the delivery people said call them we did they sent fabric and never showed to put it on we call they set appointment then cancel can't take a day off work took vacation day they canceled try calling now that I am open all week they say it has been to long this place is a joke not just this store the hole company how can my in-laws get couches from Costco the brake after 3 years they replace them look at Costco on your next purchase I am going to share this with everyone I know this company is a joke do not buy save your self from getting shit Service read more

Ashley Store - The fabric they sent us - Mattresses Near Me - Redding, California

Three times no delivery, 1st time didn't even let us know it wasn't showing up, 2nd time they provided wrong delivery date, 3rd time call from warehouse that truck is out of service, would pick it up myself, have lost more taking time off than value of furniture. No answer at store, everything is phone tree that doesn't allow you to speak to manager. Customer service here sucks, lose money counting on them. They really need to get their shit together. read more

I recently moved to a new place and decided to get rid of my old tacky and worn furniture with some new stuff. Like most guys, my head starts to swim when I enter a furniture store but Ben Plumb made the process painless. No hard sell, no badgering, he let me wander around and find what I wanted. It was a totally pleasant experience! Delivery was right on schedule and they even called before they got here. The delivery guys were fast and professional and they set everything up where I wanted it. Thanks Ben! read more

Ashley Store - Recliner, love seat, rug and tables from Ashley. - Mattresses Near Me - Redding, California

I would highly recommend Ashely Furniture store for anyone looking to receive Superior customer service and Quality furniture. We were allowed to stroll the show room without someone following us around like prey. When we found the items we wanted, we simply let our sales person know and he quickly produced the necessary paperwork. Our items were ready the next week for pick up and we have absolutely no complaints. My husband and I were assisted by Forest (sales associate) and Brandon (manager). Both were very friendly and knowledgeable about their product. They made us feel at home and welcomed in their store. We will definitely be returning customers. read more

Our sales guy was great, but never got furniture twice after they confirmed delivery. Wasting my time. Absolutely ridiculous. If you don't have it don't sell it. read more

This place is a joke. I had a good experience at first. As sold on the warranty and how it covers a fully replaceable couch, not true at all. I was told since I purchased so much that I would receive two $100 pillows for free...months later I noticed the pillows were included on my invoice at full price. I signed the paperwork so it was too late. I'll never go back. read more

Ashley Home Store in Redding. They tried to pick up my chair purchased in Oct 2021 for the chair didnt have a USB port so told the store give me $100.00 and we'd call it good December they ask for confirmation of address I responded 7 hours later still no check been to the store was told we'll take care of it, as now demanding full refund. Today they tried to pick up the chiar with no refund. THEY ARE THE BIGGEST FURNITURE RIP-OFF in the WORLD. I'm filing a lawsuit over my issue they'll anwser to me read more

They were friendly and not pushy but the rest is a joke. The delivery never happened. Seven appointments were made and none ever happened. I heard every excuse known to man except the truth. Once they got your money they could care less after that.. avoid if possible. read more