Punctual & quick to respond same day service although with an extra charge but at least they could come quickly at 8:30pm... HVAC estimate given. Thorough check. The recommendation was fair since the unit was over 20 years old. Serviceman took pictures and verified internal transformer and outside contact leads were damaged, one wire had burned, although capacitor was operable, but good assessment by the serviceman proved it was a gonner! I only chose another company to replace it was due to the repairman you receive to fix the unit, who was great!!! and I felt like I could trust him, is not the same folks who will come for an install of furnace/AC... Nonetheless, the repairman was excellent and recommended! Cordell Baxter (Corey) read more

They came yesterday to my neighbors house in Jeffersontown, KY. The driver threatened my Pomeranian who was in her own yard and on a leash because she barked at him. Very unprofessional. read more

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Deceptive. Called about scheduling a $53 HVAC tuneup, expecting to pay that for both systems (not one or the other) because that is what the coupon on their website said. Read the fine print, also didn't mention any additional cost. I called to schedule, and the woman on the other end of the phone stated it would be $53 for one and then $129 for the other system. I said absolutely not, that's deceptive and false advertising, as that is not indicated anywhere (even in the details). Instead of acknowledging what I was saying, she just kept asking "Are you sure you don't want the service?" No, no I don't. read more

Jarboe's - Coupon. - Plumbing Near Me - Louisville, Kentucky

Ive used Jarboes along with other plumbing companies multiple times as im in real estate. I called Jarboes on Saturday jan 31st 2026 due to a leaking bath tub faucet. The plumbing tech Drew S showed up, evaluated the leak, stated he needed to shut the water off to make the repairs. There was snow on the ground and needed to access the water shut off. He completely over looked the main shut off in the house. I asked for a few minutes to clear off the snow and Drew said it was my job to have it cleared off before he got there. With not knowing he would need access to the main shut off in the yard it wasn't clear. Drew was there a total of 10 minutes, refused to wait for me to clear off the snow and billed me $150 with zero work performed. He left, I went out in the yard and cleared off the snow, called jarboes back and drew said he would charge another $150 to come back out (same day), I didnt agree with the charge but needed the repair done so asked him to come back out. He then refused to come back out and told me to find another plumber based on me not wanting to be double charged. This is completely unprofessional and unacceptable. I then called Tom Drexeler and they came out in a timely manner and made the repairs. I tried to call and discuss this with jarboes customer service and there's zero support after the service is done if there's a issue. Out of all the plumbing companies in Louisville I would not recommend jarboes based on the poor customer service I received from drew along with NO customer service after the fact from the company read more

Jarboe's - Cleared off water main for plumber to access - Plumbing Near Me - Louisville, Kentucky

After turning down their "generous" replacement offer. The next day they texted me and called me because Frank wanted to "earn" my business. First impressions are forever. The part was delivered today from Amazon. Installed myself with the help of Youtube. I have hot water again! read more

Jarboes technicians are professional and honest all the way! My favorite plumbers by far!

Our 90 yr old mother who has caregivers had an emergency clog..no one could use the toilets or drain..we called jarboes..they came 2x..last time with camera..they said she needs new pipes at &6000.00! Had another plumber over the next day..he pulled a rag out of pipes at 50ft down..SHAME ON YOU JARBOE for taking advantage of a 90 yr old! read more

this was once a great local company to work with. No longer. i had a clogged toilet and a shower issue. They said they would have to send 2 different plumber! two basic needs but can't be done with one service call? also, pricing is $$$$. Bob W. read more

Jarboe's did a repair for a burst pipe in May 2023. I was pleased and paid for a 12-month maintenance agreement that included a free water heater check. They came out last week to check on my tankless water heater, which had recently been leaking a bit of water and not supplying hot water properly. The technician told my wife there was an internal leak. It would cost $600 to open the unit, $2500-$3000 to repair it. He recommended replacing it at a cost of $5500. I asked if it could be under warranty since the house was only 9 years old. He doubted it was under warranty and didn't know how to check. I called another plumber who came the same day. He found that it WAS under warranty and the manufacturer would replace it for FREE, just $500 labor. Perhaps 3 stars is being too generous. read more

Great company if you are available Monday -Friday 8-4 for routine HVAC checkups. Paid for service contract but despite their commercials that say they will come "at a time convenient for you"---THAT won't happen. I have a new job and never have a day off during the week--so I left a service visit on the books--that I will never get to use --no refund either. read more

"Two bad experiences! 1st On a "AC check up" in April, I was told my unit needed gas and the gas is obsolete but available. Cost of gas and labor would be approximately $2300 . I called other service for a second opinion and they recommended replacing the gas with a new replacement gas and the total price would be $700. I had unit repaired for the price quoted and the unit has been working great now 5 months later. 2nd bad experience. I was out of town when my son who was recuperating from an auto accident experienced a backed up drain. He called for their $93 drain cleaning. He was charged $200 to remove and install toilet ( I am not a professional and can easily R&R toilet in 20 min have done it many times. ) He was not made aware of an additional charge. Rather than $93 He was charged $325. An estimate was given for repairs to properly repair the problem for an additional $1647.00 (to replace 5 plastic pipe hangers and install 1 clean out) I performed the above repairs myself in approx. 1 hr. and $10 for materials. FYI: I am not and have never been a plumber. Let's face it; they can't service an AC unit or clean out a drain for their advertised prices! They rely on additional charges to make the service call VERY profitable. I feel that a reputable company would be upfront and advertise a reasonable price and charge a fair price for a repair job." I attempted to contact their "Customer Assistance Team" and received answer, so I left a message and have received no response. I feel that both situations described above were examples of an intentional ripoff of a customer.. I will NEVER use Jarboe's again and will recommend and encourage others to never consider them and to contact their local hometown Plumber, HVAC or Electrician when any of these services are needed. read more

I contracted Jarboes June 2021 to install my homes first AC unit (I know, crazy it never had AC before I purchased it). The sales rep came to my house, walked me through all my options and gave me a price that fit my budget. I know that I paid a bit more for using a big name, but they scheduled me really fast and were able to perform all work on a single day. The team worked until the job was done. They walked me through the process step by step and ensured I knew what they were doing. Only opportunity for improvement is to have them bring their own broom and dust pan to make clean up easier. read more

Jarboe's - AC unit - Plumbing Near Me - Louisville, Kentucky

Jarboes installed a new water heater in May 2020. The pilot would come on but would not light the water heater so since they installed I called for repair. immediately said it was a faulty gas valve and would be 869.00 for the part. I looked online and the part is under 200.00 in two different stores. There is actually a manufacturer defect in the Honeywell gas valve. That should have been replaced with a different model at no cost to me and I also had the 6 year parts and maintenance warranty on my paperwork they did not honor. water heater was not repaired. I received an estimate for a new water heater at just under 3000.00 dollar's. Really? In less than 4 years I need to replace my water heater? Last night I looked at YouTube videos and reset the gas valve. It's up and runnin! Shower, two loads of dishes and load of laundry and still hot water. If the water heater fails again I shall never call Jarboes for repair service or installation of a new one. They do not honor the warranty and know it is a defective part. Also the tech said it was not up to code because it had no drain pan. The old one had one and the new one came with a drain pan. The installers installed the water heater before putting the drain pan in and would have had to disconnect and reconnect so they took it back with them. In the estimate says drain out line in crawl space. There is a drain out line already existing! read more

Our water quit working and we needed a new one. My husband called 4 other plumbing businesses. No other business would either answer nor call him back. Jarboe's answered and provided us with great service. The two gentlemen that came were very nice and respectful. Our water heater looks nice and works. Very much enjoyed the hot water once again. Thanks!! read more

furnace making whining noise I called and they came out the same day and was told it was my reducer motor and which would cost $1000. Than I was told that I need a new furnace which my would cost $8000 and my furnace is only 10 years old. I was told I that my furnace is too big for my house and need a small one since it's overheating. it cuts on and off only when they come a do the yearly service. Was told from 3 years ago it should do that since they put a new air conditioner unit in and it's an energy saver. Set up a sales rep to come and I cancel because I was feel like I'm being scammed. I asked for owner or Manager to call me or come by and still no call back. read more

Bought a new Carrier unit 10 years ago and already need a new unit. Lol. My warranty just expired two weeks ago and Jarboes doesn't want to honor it. This company said to me(We can sell you another one) smh Before you buy a Carrier, do you homework. (This unit is made in Mexico)!! 10 years and that all you get!! read more

Came out twice for a washer to tub drain issue. $93 each visit only to have the same issue 2 months later. On the second visit, we had the delight of listening to Gary tell us how his supervisor had no idea what the f*** he was talking about, and as to how he might have gained his position as a supervisor. Gary, buddy, I don't care. Just fix the drain. $186 later (2x93), same issue. Called Roto Rooter. Problem solved 35ft down the waste line. I want my $186 back!! LIKE. NOW. read more

Update on my previous post. Jarboes gets the five stars it deserves, they showed up today on time and completed the job. They were friendly and answered all my questions. I would not hesitate to call them again. read more

We had issues with our plumbing/clog somewhere in the system causing everything to back up. We has Jarboe's out and they claimed they could t find anything, but since our toilets were flushing they charged us the fee and left. We ended up having the same issue approximately a week later due to them not fixing the issue in the first place. Everything flooded again. We had them out again in hopes they could fix it. They did not and unfortunately we flooded again. We had another company out, they spent a little more time and although it was a little more expensive we have had no more issues. I would not recommend Jarboe's to anyone. read more

I was charged $189 for the plumber to change a standard stock toilet handle, which took him 5 minutes to replace. There was nothing else wrong with the toilet nor did he have to do an assessment - I literally just had the wrong size handle. I will NEVER use them again and encourage you to shop around before giving Jarboe's your business, unless you want to be fleeced. read more

Very good experience. Very professional Plumber technician that came to our house was prompt courteous polite and professional Very fair price for excellent service read more

Had a bad experience with Jarboes. My furnace went out and I called to have a tech to dianoise the ptoblem and he said that it could be the coil dirty or blower dirty. All he did he hit a reset button which turned it on. Next thing you know it went out again several. I called the company to have thm come out and fix the problem and they sad there will be another service charge. Not the right answer. Told them I would I would never use them or recommed them and I will post it on social media. I had another service come out from another company and dianoise the promplem in five minutes. It was the heat exchanger which is under warrenty to be repaired tomorrow. DON"T USE JARBOES read more

We had a moderate leak under the kitchen sink, so we called Jarboe's. On Dec 19th, a service person came and decided that we needed to change the air gap for the dishwasher. He changed it, but the next day, the leak was still there, so we called Jarboe's again, who told us they will send a "Senior plumber", who came on the 21st. He decided that sealing the periphery will solve the leakage problem, but won't be aesthetically good. Alternately we could replace the sink. We didn't care about aesthetics, so he went ahead and sealed the periphery. We asked about refund for the airgap replacement which was unnecessary and he told us to call the company. The company told us an email to the refund department will be sent and they would contact us. Nothing happened for a month so we called the company again and the lady told us she could send another email to refund department but we could neither call them directly nor have any other recourse than to wait for decision of the refund department. We have yet to hear for a fair resolution of the problem. It seems we are out of luck as far as a fair refund is concerned. All I can do is to call the better business bureau or forget the whole thing (except to write this review). read more

Came out for a free estimate that cost $94. Did not accept coupons circulated in mail. Also failed explain why they wouldn't except the coupons that they circulated. When I called to ask why they charged my card when I didn't get any services done they told me that the estimate was a service. Even though they're advertising claims free estimates.Better business bureau was contacted as well as my credit card company to dispute the charges. read more

I had Jarboe's come out for a quote on a water heater installation. Not only did an unfriendly individual show up for the job but in an 800 sq ft house they quoted me 2500$ lmfao. Not only did I 'no thank you for your service' but that night found a private plumber who did the job for 1100$. Id definitely get more than one quote no matter who you go through on any job you need done. People and businesses will take advantage of you. read more

Not dependable! Called on Monday to make an appointment for bathroom issues. Appointment was scheduled for the next day, Tuesday, between 2-4. Waited on Tuesday until 3:30, & finally called to check on the status of my appointment. They had no information or knowledge of my scheduled appointment, & stated they could not send anyone until the following week. Another plumbing service was called. read more

Our 4 year old furnace quit working in the night. Called Jarboe an came out for 3 hrs and replaced 2 parts. Looked up the parts on the internet and cost was less than $70. They charged me $1,070. Then I was told I needed heat exchangers for an additional $1700 or a new furnace. Called my regular furnace guy who said I was tremendously overcharged and he is coming over to see what the problem is. Beware of this company! read more

Wish I could give 0 stars. The scheduling dept is a crapshow and the office rep was rude (except Asia, who was great and should look for a better place to work). I would advise to look somewhere else cuz my experience was a ridiculous waste of my time. Haha and I needed hvac work also but not calling these clowns read more

My Heat went out and I Called Jarboes to come out and trouble shoot it for me. The technician came out and diagnosed it with a bad board that I had replaced last year for $180. He then proceeded to tell me it would be $1,700 to replace the board and that there was no Guarantees it would fix my issue. I told the technician I was going to get a second opinion before going any further. His response was It's no skin off my nose. I called another Heating and Air guy and he came out and had it repaired and up and running in an hour. It turned out to be a broken wire at the unit outside. A simple ohm test would have told the the technician from Jarboes that was my issue but he chose to take the easy way out and throw parts at it. Why should he care? The company makes money and the client flips the bill. I paid them there $94 service fee and happily walked away from there company. I will never use there services again and I highly recommend you don't either. read more

While I would recommend them to install new units, I'd never recommend them for the service. Way overpriced. $119 to service a new ac and then $119 to service a new furnace is just crazy. Especially when you consider the fact they did nothing but actually look at it. Was in and out in 5 minutes and the humidifier has never done it's job. Set at 55% humidity and usually under 33% and never over that. It is a shame because I really liked them, just overpriced on service. read more

Beware if you purchase a central air system from them!!! We had a 10 year factory warranty we confirmed through Carrier and they were going to charge us $1179.00 for the compressor. We found this out by calling another Dealer and they told us the compressor is still under warranty, Jarboe wanted over $3450.00 to replace the compressor along with other fees. When we bought our unit 7 YEARS AGO they even talked us into a 10 year "Try Home Warranty" cost $985 which is not worth the paper it is printed on. read more

We signed up for regular maintenance with Jarboe's. Matthew was our HVAC technician. He inspected our furnace and connectors identified the items that were immediate concerns that we needed to address like a potential carbon monoxide leak. Joshua was our plumbing technician. He checked all the toilets, sinks, washer hoses, and even checked our sump pump. Both Matthew and Josh were very professional, polite, and patient with us and answered any questions we had about things they recommended that we fix. Even though they identified several items to address, they were very real about what they considered to be priorities which we appreciated. Great service. I highly recommend Jarboe's. read more

Warning if you are thinking about buying from Jarboe's heating and cooling do NOT. They give the worst service I have ever experienced. I bought an air conditioner from them last year. It has since stopped working. I have called several times. The first appointment I set the people did not even show up. They finally sent someone days later and I was told they could not help me fix it. They said they would be back and that was over a month ago! I keep trying to call customer service and they wont let me speak to a manager. This is ridiculous! I highly recommend using someone else. Update: I have spoken to Nathan Williams and his response is they will be able to service the air conditions on June 25. This will be 2 MONTHS after I made the first call. This is unacceptable since they have told me on multiple occasions that they would be coming out to my home today. They have the nerve to tell me I agreed to the June 25th date which is not true! I have moved my work schedule around in order to be home for the service. The heat index is increasing and now it is becoming unbearable. Update: I have a dispute that I opened with the better business bureau I cannot wait to get this resolved. They took $500 from me for a service agreement and they have not been to my house one time. We have scheduled three different appointments and they did not show up any of those times. I've dealt with their customer service Nathan Williams and he kept telling me they always do the right thing yet never came out within three phone calls and always had excuses each time. I called Maeser Plumbing and heat and air they were out the very next night and fixed everything. If you had the same experience with them you can call the BBB at 502-583-6546 New Update: it is 9/9/2020 and I have yet to receive my $500 refund. This is ridiculous! I have never dealt with a more unprofessional business in my life. read more

Do not use Jarboe's. I wanted to replace my Carrier a/c with another Carrier. On Carrier's site, Jarboe's was listed #1 in the region. Apparently that is because instead of being the local company they used to be, they are now part of a huge conglomerate that has ZERO internal communication. My 80 yr old Mom stayed at my home while they replaced my system.. when I looked at the 1 piece of paper that they had her sign,, there were NO model or serial #s listed, no equipment identification, but it did have an address of a home on the other side of town! When I called the 'local phone #, it routed me to an answering service in ANOTHER STATE. I asked for ANY of the local sales or service managers phone #s, I was refused. It took me refusing to open the 'Carrier e-mail' with a subject line of satisfaction survey & financing, AND a months long wait, before I heard from any management & received proof I received the correct equipment. read more

We have a service contract with Jarboe. It means nothing. Twice they have cancelled confirmed appointments made weeks in advance. Two years ago, the pilot light on our water tank went out. Jarboe's plumber lit the pilot light and said we needed a new tank (at double the cost estimate from Blackburn & Davis). The old tank has been fine. Jarboe bought out the locally owned Zipper a few years ago - and the business ethics of this large, regional company have gone straight downhill. read more

Major ripoff. I wonder how many elderly and unsuspecting people have really gotten the shaft? My A/C stopped working and I called Jarboe's on Thursday, a tech showed up in the time frame given checked out my A/C and said I needed a new fan motor and a new blade it wound cost over $3000 I said I can't afford that he said let me see if there are any discounts I can give you then came back and said if I pay for this maintenance service for a year at a cost of $189 he could do the job for $1425 but he would have to come back the next day, now that was $$189 maintenance for 1 year, $860 for the motor and $378 for the fan blade not sure why I needed a fan blade. I couldn't afford that either so I paid his service call which because there was a holiday this weekend he said it was considered holiday pay and overtime because he got there after 5 pm so $150 in all. I contacted a friend the next day he picked up a OEM motor for $112 plus tax did not replace the blade had no reason took him about 30 mins and my ac is working fine his trip charge, labor and parts for the day before July 4th was less than what Jarboe's was going to charge me for just the blade. Please research any repairs cost before getting ripped off by this crew. read more

Had a technician come out to my home yesterday to look at my heating issue. He stated I needed an igniter but he didn't have one on his truck. He also stated that he would call to see if any other technician had the part today. There was no follow up call about the part from any technician! I called back and the dispatch stated it would be $200 fee to open the parts department to LOOK for the part because it may not be there. read more

DO NOT USE THEM ! I'm only giving ONE STAR BECAUSE OTHERWISE I COULDN'T RATE THEM -- This company should be ashamed of themselves ! They tried to charge my 85 yr old aunt $165 to replace a .60 cent washer in her garden hose / spigot ! Even if the entire spigot itself were bad - which he didn't say it was , that would've only cost at max $12-15 - and oils only take 15 min max to replace ! They tried to tell me that the only toilets they carry are the high end Kohler - and wanted to charge me $600 for just the toilet- not inc labor . This was for a TINY powder room toilet in a rental property . They used to be locally owned ( which is why I called them) but I've since found out they are owned by a large conglomerate who has their workers take hours of classes on how to "upsell" the trusting customers . read more

Overpriced. They were willing to waive a $100 diagnostic charge if I would be willing to pay them $800 to replace a wire running from my furnace to my outdoor unit. But they refuse to tell you the price of the job until they show up. I was thinking replacing one wire might be $80 or $90. $800?! What a rip off. Cost me $100 just for some dude to crawl up in my attic and tell me the exact same thing I had already told the lady on the phone. read more

I called them on a Tuesday and made an appointment. On Thursday evening they called back and said I was out of the coverage area. Very unorganized and now I must find another plumber and wait for an appointment all the while my water is still leaking. Looks like I should have took the other bad reviews for the gospel and not wasted my time with these yahoo's. read more