Great customer service! I came here to pick up a pair of sneakers that I ordered online. I spoke with a worker and provided my order number and she prompted returned with them. The store is immaculate and has an ample amount of space-- I probably would not return to the store other than a pickup because the styles in the store limited and they do not sell either model that I wear, but I did appreciate the experience there. read more

See all

The phone is always Busy, could never inquire about items in store before a visit of disappointment.

Steven was very help. My husband and I did the foot calibrator to see what type of stride we have and Steven explained everything and showed us which styles fit best. We didn't get anything the same day but now I know what type I need when I buy them online. I would recommend the full experience. read more

They need to get new people working in this store. The staff just don't know about running shoes as opposed to other stores, and they are just not friendly people. This one worker, tall black gentleman, was angry about something mumbling under his breath that his coworker was pissing him off and that he was going to snap or something. This other older black gentleman had no clue what I was talking about when I asked for a specific color of a Gel nimbus and Kayano, told me to look at the wall and if it's not there then they don't have it. Did not offer any help beyond the bare minimum, and had no knowledge of the shoes. Very disappointed to have gone to one of the few ASICS stores and their employees just suck. read more

Very disappointed!!! Shoes are great but customer service at this location is the worse. I walked in and all I got was dirt looks, maybe is because I'm Hispanic and most people that shop there are white. Idk I'm an ASICS long time customer and I'm very disappointed, when I dare to ask for my size the girl looked at me head to toes like saying "are you sure you can afford this shoes" I spent $900 so I don't think I deserve to be treated like that. Very sad for ASICS read more

ASICS - Sports Wear Near Me - New York, New York

I love the brand ASICS. Their shoes fit me well as I have flat, greek-shaped wider foot. Born and raised in Japan, ASICS has been trusted shoes in my family. I was saddened when ASICS closed their doors in West Coast region (other than outlet places which are far from everywhere). I had to check this place in Chelsea as I wanted to get Matblazer (wrestling shoes which are hard to get the right size online) and find replacement shoes for my beloved, well-worn discount unused Gel Craze TR4. (and possibly Onitsuka Tiger brand too) Gosh. This store was...empty. 4 store clerks were chatting and they didn't even care to help me. One girl was following me by her eyes but never talked to me (which made me so awkward)! I really needed some help so I went to a checkout counter and finally a nice lady helped me by letting me know that they don't carry Matblazer. By the time walking through shelves of shoes, not being offered help, and learning they don't carry shoes other than running, tennis and volleyball pairs, I was done with the store for finding a replacement pair for my training shoes. I was totally ready to make purchase of two pairs and very disappointed that I couldn't even get a pair at this physical store. read more

Ordered sneakers for pickup at this store because shipping was going to take too long and I needed the sneakers as soon as possible and for some reason they were able to ship it to this store faster than my home (guess this is the result of the UPS strike); pick up process was easy and quirk; pick up orders are stored in lockers at the back of the store; one of the staff helped me immediately after I got here, and I stayed a bit to try on my new Kayano30s- jumped hopped skipped around the store. Been wearing exclusively asics sneakers for years now since an injury a decade ago, excellent sneakers - kayanos never fail to provide the support I need. If the store wasn't so far west I would probably go more often to buy the sneakers in store, since I wear through a pair every six months or so, but alas, it is a bit out there in meatpacking and inconvenient given my home and work locations. read more

I arrived at this store with at least 25 minutes prior to closing and the doors were already locked and sales associate refused to let customers in despite the fact that they were open until 6:00PM on a Sunday. I needed to try on a pair of sneakers for a race and was looking to buy but these people just care about guaranteeing that they close the store and get out on time. Terrible service...ohh wait, no service at all. Don't bother coming here; just buy online instead. read more

ASICS - Worker not letting any customers into the store despite the store not actually closing yet. - Sports Wear Near Me - New York, New York

They were nice and helpful and have a cute machine, a kind of treadmill which recommends which shoes would be suitable given your way of walking. I did not buy anything, because they had a good but not complete selection read more

Clean store. Completely empty. I knew what i wanted as soon as i saw it. The lady greeted me kindly. Dude was fucking rude in that when she went to go get my shoes he didnt say a frickin word to me. Like what kind of customer service. Just stand there and walk around like im not a paying customer? I shouldve just ordered from amazon. F that guy who worked wed 11/13 at 650pm at night. Aasics, school your worker. read more

ASICS - New shoes - Sports Wear Near Me - New York, New York

Terrible service... i forgot to post this. I went on a two miles short run on New Year's Day and stopped at Asics on 14th street in the Meat Packing district to pick up a package after receiving an email that my package has arrived. I walk in and was never greeted. One staff member (woman) stopped attending her customers to post up by the door in case I run out with something. Then a male staff member ask if I needed help. I showed him my email and invoice on my cell phone. He said... let me see if it's here? As I'm waiting for about three minutes another staff member whom I know enters for work. We greet one another. Then he says I'll be back up to help you. He left to change. The staff member returns and says the package isn't here. I show him my email and invoice and tell him that the package is here and arrived here. He said it's not here and it must still be on the truck. I told him that I know someone here that can help me. The staff member then say... wait, I think I seen something downstairs. He returns with my package and says that the mailman or truck driver must of tossed it in front of the store and left it there. It was raining that day and the package wasn't dirty or wet? Staff member definitely tried to bag my bag. Lol. Make sure you send your packages to your home. Thank you Asics... I'm moving on to Adidas. read more

ASICS - Sports Wear Near Me - New York, New York

See all

Went in on Saturday afternoon and it was really busy. Asked for a shoe in size 9 and Justin brought me the 9 and the 91/2. He was right, the bigger size fit perfectly. He was crazy busy but did a great job looking after me. read more

horrible customer service. manager didnt want to help me and kept trying to send his staff who was helping me on lunch break. the guy never helped and was very dismissive. did not purchase anything sadly ruined my first experience there. read more

I was in here Sat. Dec 4 around 11:30/noon. Two pointless salespeople on the floor. After both of them ignored me, I started trying on shoes from the display, checking prices online, and ordering them from other retailers. Thanks for saving me money, you two useless robots! read more

Aldrin was amazing! Friendly and listened to my shoe needs. Our I walked with best new ASICS ever!

I walked into this location last week fully expecting to purchase a couple pairs of shoes. I left this location knowing I'd never come back. As a business owner here in NYC I plan to use this store as a model as what not to do. Not one hello when I walked in. Not one question if I needed anything as Im clearly standing there looking at shoes for a few minutes trying to decide which ones to get. Not one thank you or goodbye as I walked out the door. Now I just walk by every day reminded how terrible the customer service is there. Asics clearly doesn't care. read more

Fantastic service! I walked in late on a Friday night and so glad that I did. Roger and Eileen were awesome, they were very patient (I'm very indecisive and it was closing time), knowledgeable of every shoe and running style, and so nice. Thank you both for a great experience! read more

Roger at this location yesterday couldn't have been more helpful!! Extremely knowledgeable. I have very weak ankles and he turned me onto the best possible shoe. Very satisfied! read more

Daniel was amazing!!! He helped me as soon as I walked through the door. I told him about my problem and he realized it right away, and was able to fight the perfect fit for my feet. I've been buying my sneakers from a different brand for years now and am always having trouble with my ankles. He was able to asses the problem & recommend a few different sneakers, but ultimately led me into purchasing the Gel keyano's. He explained everything to where I could understand and made me very comfortable in making my decision. He wasn't the type of salesmen that pushed you to buy a certain product either. He was very welcoming and let me make my own decisions and went above and beyond. I recommend this store and him! He's amazing, such a great customer service rep. I will DEFINITELY be back to buy more sneakers. He really knows people's foot type and what works and feels best for them. He was patient and got a few sneakers for me to try on and never got annoyed. I spent $175 but was happy to. I usually pay $60 for sketchers and the quality is awful. You truly do get what you pay for. read more

ASICS - New sneakers! - Sports Wear Near Me - New York, New York

I've been waiting 4-5 months for a $99 refund for a pair of sneakers the store failed to process properly. The store where returns are processed) says it's not there problem and warehouse (where shoes are mailed after return) says it's not there problem. Neither knows where the sneakers are and neither will simply refund ME for a pair returned sneakers THEY incorrectly processed and lost! Weird how the payment for the shoes was processed without a hitch read more

The customer service is the worst ever. By telephone and in person. I called this morning to this store to ask them (again) to return an order because I'm not in the US anymore and I have no chance to pick it up and the guy with a bad mood told "yes, I'll cancel it". I didn't received the cancellation yet and called back and they hanged up the phone. They're refusing to return the order, cancel it and bring my money back. Avoid headaches and buy another brand. read more

You need to change the hours to reflect the correct ones after COVID. The store closes at 6pm now.

Jasmine was so helpful and patient answering all of my many questions with detail and kindness. I left knowing I got the perfect pair of shoes for me and will definitely be a return customer because of the amazing service jasmine provided! read more

After going on an epic 3 day shopping spree to replenish my wardrobe in NYC, it was my wife's turn to do a bit of shopping. She was in the market for some new kicks so we popped in to Asics in lower Manhattan. The staff were very friendly, and helped Mrs D choose a new pair of Kayano 21s, a limited edition pair from the NYC marathon. A great reminder of our trip to the big apple. This was after doing a very technical-looking gate analysis test on a treadmill. It was very clever stuff, and helped us ensure we had the right shoes! I'd definitely recommend this store, and the staff in there. read more

Terrible return policy. I bought this shoe on the recommendation of my Physical therapist. I recently got Ankle surgery. After wearing the shoes for a few days, i noticed my pain increasing, the shoe tends to slant to the right on the right foot. I tried to return them and they would not take them back a. since the tags weren't attached and the shoe had been worn. I find this to be a ridiculous policy, how on earth is someone supposed to know if a shoe truly fits and if the comfort is right. I will never ever buy a shoe from this company again. I am now stuck with 174.40 shoe that i can never wear. Very disappointing. read more

I bought a pair of shoes for in-store pick up. Wasn't able to make it. Their policy states if shoes are not picked up in 7 days, you're card is automatically refunded. That never happened. After 2 weeks of no refund, I called to cancel order. That was 2-3 months ago - still no refund! The store claims they sent merchandise back to warehouse. The warehouse says they did not receive merchandise. Both are giving me the runaround and suggest I just wait. Wait 3 months for a refund?! They have my money and the merchandise and will not simply refund me! The store staff is completely unhelpful and the customer service number just put me on hold and transferred me to the Customer Survey! REFUND MY ACCOUNT NOW! YOU CANT HAVE MY MONEY AND THE SHOES!! read more

I came in to figure out how severe my pronation was and potentially buy a shoe. Unfortunately their machine/system to test for probation was down but the worker kindly assisted me and helped me find a shoe that would suit my feet. He answered my questions and gave me his own personal experiences. great customer service read more

I loved it here. I usually buy my running sneakers off Amazon but I really needed to try multiple pairs on and have a good fitting. I have extremely bad feet so I was looking to try asics after leaving them a few years back for saucony . My new pair of Gel Nimbus are sweet. The salesman I had was awesome. He was a young, short fellow , whose name I can't recall. he was very patient and brought out tons of stuff to try on. He was extremely knowledgeable as well. I had no problem forking down $160 because he was so helpful. read more

As huge Asics fans, we were really underwhelmed here, as it's kinda useless even to try on stuff, given the inventory on our visit. Stick with a sample sale or the web instead. read more

In training for a half marathon, I needed to get new running shoes. My friend and I had just finished a night run around 7:45pm one night and my feet were hurting since I was wearing old running shoes. I ended up going to this Asics store right before they closed at 8:00pm. Although they were about to close, a very nice gentleman kindly assisted me in helping me find the perfect Asics. At the time, there were 3 or 4 other staff members in the store who were also friendly and helpful. This Ascis store is perfect for you if you're in the market for comfortable, durable running shoes. read more

No one seems to want to do their job. It's almost as if the staff thinks you are doing them a favor by waking in. The experience wasn't warm. Customer service training lacking. read more

For an Asics store, we were surprised to see the smallest selection! We were looking more for their Men's casual fashion shoes not their workout shoes and they only had workout shoes. We had to go to KITH soho to find good casual running shoes in asics and were disappointed that we couldn't find them at their store. The women's sections was pitiful as well, I only wear asics to workout and they didn't have the ones I wear and I wear 2 different styles. Weird to me that an asics store doesn't have a full selection??? read more

I've been having some issues with my asics sneakers, so in June I obtained an RMA number from customer service and returned to this store where I purchased the sneakers. The staff did not advise me on what to do so it doesn't happen again. Also, they were beyond not helpful they were rude. I walked out with new sneakers and 3 months later same issue. Repeated obtaining RMA number and went to the store in October. I had a much better experience with Phil the new manager. He was incredibly helpful, knowledgeable and kind. This experhas restored my faith in Asics and this store. If you didn't have great service in the past, seems like it's been rectified and I would recommend going back. read more

Really helpful and attentive staff! After an abysmal experience at Paragon Sporting Goods, I came to the ASICS Meatpacking District Store. The staff greeted me upon entering the store and quickly helped me find selections in my size. It was an efficient and cheerful experience. read more

I've recently bought two pairs of running shoes from this location and have had exceptional service each time. Recently Rick helped me with defect issue and I couldn't have left more satisfied. read more

I purchased a vest online that was $99 down to $19.99. Received it in the mail. Absolutely poorly designed that's why I suppose it's marked down. I go to the 14th st store to return. Manager is standing by door with iPhone Sees me waiting at register does not approach. Sales man comes forward and asks Manager to process return. Manager informs me they are not allowed to take online purchases back in the store. ASICS what planet are you operating on? What store does not take online purchases. I got beyond angry and cursed manager out. Not best solution. What led me to yell profanities is the way he delivered the information. Do you really think I am going to waste money sending this awfully designed product back when I have the option to return in store. I suggest ASICS put on their running shoes and catch up to NIkE as far as customer service. Because they are leading in the road race read more

Diagnostic treadmill (reason we came all the way down to the store) was broken. Customer service experience was equally broken.