these people are not good or dependable, do not use them. they left my pool open instead of closing…read moreit, as they told me it needed some repairs before they would close it. i never heard from them again, and had to hire someone to clean the pool before closing it as it had turned green.

What a great service. Chris came and took care of winterizing and covering our pool. Quick and…read moreefficient. He will be doing our opening and weekly service. Two thumbs up!

Great communication and reasonable honest pricing. Helped me get a "new to me" hot tub up and…read morerunning. Will definitely use again when needed.

Last minute issue with my Hot Tub right before Holiday with Family coming in 2 days; Brandon…read moreJacobs created time to solve the issue - Stayed in touch with me and had everything completed 36hrs from my initial phone call - He knew right where to look, got it done and took care of a couple other issues that were seen - The first Hot Tub Repair Company i have been 100% pleased with. Pricing was right in line with standard pricing and he earned a customer and bonus Thank you for everything Brandon Stephen Spoonhour - OP,KS

I would NOT recommend Blue Haven Pools and Spas of St. Louis/Kansas City (BHPS) and strongly…read moreencourage you to look elsewhere. Problems include poor bidding, planning, oversight, and communication. BHPS did not check local codes or verify our property lines during the planning phase, which we hired them to do, resulting in more than twelve thousand dollars in cost overruns to us (after cost sharing explained below). We were told they would come to lay out the pool on 11/4/25 and dig the next day; however, BHPS showed up with equipment to start digging on 11/4/25. At that time, BHPS informed my husband that the pool would have to move 10' to the north because the pool deck had to be 10' off the property line, not the water's edge as they originally stated, planned for, and we approved, and that would require an extra 200 s.f. of concrete. We verbally approved the concrete at $2,900 ($14.50/s.f.), but BHPS sent a formal request for approval for $3,700. Our landscaper checked, and our fence is 4' inside our property line and nothing needed to move. On 11/20/25, BHPS sent a note in Jobtread stating they were inquiring with their St. Louis crew because their mistake would also require an additional 137 s.f. of retaining wall. The wall is ~4' at its peak and steps down as it extends to the north, which cannot equal an additional 137s.f. I asked for an explanation of their calculation the same day. BHPS never explained, and the hardscape contractor showed up on 12/22/25 to start building the wall without communicating with us, so we assumed they worked out the pricing consistent with the contract. BHPS subcontracts all or nearly all aspects of construction, does not supervise their subcontractors' work, and BHPS's communication between the subcontractors and us was extremely poor. Had I not been home, the stairs in one of the retaining walls would not have been built pursuant to the plan, and we also had to communicate between the electrician and BHPS that they sent the wrong lights and wiring couldn't be completed at that time. We were verbally told by one employee that they were going to pour our pool deck the week of 3/9/26. But then a new employee we hadn't met before stated that we would have to build another retaining wall first because erosion could occur and impair the deck's integrity, even though the deck in the contract was supposed to be a monolithic pour with a hardened edge and able to withstand the elevation. BHPS sent a schematic on 3/24/26 showing what was needed for a lower wall and then informed us that we would also have to pay several thousand dollars for the original wall where they significantly underestimated the s.f. and never explained their revised calculations despite our request. After we verbally agreed to share costs with them on 3/24/26, BHPS sent formal documentation of the agreement on 3/25/26 with yet another change to the s.f. of the lower wall resulting in an additional $600 over what we discussed the day before. We asked for explanation before remitting payment. Upon arriving home from work the evening of 3/25/26, we found the hardscape subcontractor had already started work on the new wall without our authorization because we had not agreed to the extra $600 or signed the change order. Further, the subcontractor was placing the wall in an incorrect position that would have significantly shrunk the size of the pool deck we already paid for. We paid the additional costs, including the extra $600 on 3/26/26, to get closer to completion. They finally started framing the deck on 4/7/26 and did not plan to use rebar resulting in additional costs above the $12,000 mentioned above for us to support a gazebo/outdoor kitchen. On two occasions, BHPS requested payment prior to completion of work outlined in the contract. We signed the contract with BHPS on 10/13/25 and have consistently and quickly paid pursuant to the contract after work was completed. It is now 4/21/26, but the pool is still not finished because neither the plaster nor retaining wall stairs have been installed. We were assured on multiple occasions that the pool would be done for a party on 5/15, but we were informed on 4/16/26 that we could not swim in the pool for at least two weeks and really it should be 30 days. I come from a construction family, understand that things happen, and weather can always be a factor. But, it has overall been warm and dry in the KC metro over this period, and the problems we experienced are attributable to poor bidding, planning, and oversight on the part of BHPS. Please feel free to reach out for additional details, or copies of emails, texts, Jobtread messages, invoices, payments, contracts, or photos.

We contracted with Blue Haven Pools & Spas to do our pool last year. Already the lining is starting…read moreto wear through. We called the company and they said someone would get back to us and we never got a call back. I called back again and they basically said too bad, it's no longer under warrantee. This company is a scam. Now we have to pay another company to fix the problem because of the crappy job they did. Find another pool contractor, these guys are awful & should not be trusted!

As a new customer in 2023, they were great…read more As a returning customer, left me stranded to do it myself. I'm 62. So I'm doing it myself. A job they could have performed in one day, was put off three weeks, then they said If I didn't like that, I could do it myself. Which I am having to do. I'm five days into it. We had a verbal contract. They broke it. Didn't apologize. Didn't try to make the customer happy. But sure got animated when I told them they weren't going about it the way other companies did. They basically told me to do as I'm told. Their way was better and I was wrong. Then they spent more than two weeks of my summer proving me right. Pass on them. They won't be around for long. They begged me for a good review last year, which I gave. This guy (David) sets great store in reviews. He must have forgotten they go both ways.

David is a crook! Put my new liner in & there are 2 seam leaks. He will not honor warranty. Then he…read moretold me he moved & doesn't live in MO anymore & gave me a "friends" name who wants $500 to check for leaks. DO NOT USE THIS COMPANY!

These guys were there when we needed them. Holy cow. New house for us. Lots of pool problems. Pump…read morewas bad. Liner had a leak. We didn't know the first thing about what to do. They came out. Opened the pool. Taught us to back flush, care for, add chemicals, answered questions, they answer when we call. Can't thank them enough. Made the pool experience enjoyable for us and our children.

From the owner: Pristine Pools is a full-service swimming pool maintenance company with 20+ years of experience…read moreserving the KC local area. You can count on us for all of your pool maintenance needs. We are CPO certified and insured.

Left our pool torn apart and a mountain of concrete rubble in the yard and have completely ghosted…read moreus. DO NOT give these people your money. If I could leave less than a star I would.

Will take money and not finish the job. Communication is horrible! 15 weeks later and my backyard…read moreis destroyed. My pool and deck should have taken 2 weeks, tops! Avoid. Now I have to find another pool remodeler to finish 1/2 way thru the summer. Thanks for ruining my twins last summer at home before college!