On Time, fixed toliet very happy with Service very quality product. ring her toilet receded and…read moreseal the toilet leaks from the flange and wax.

Quality, responsiveness , great communication . Work on weekends…read moreMichael, the owner is excellent at customer service!

ICON Pools is run by a husband and wife that really do care about their customers. They built my…read morepool in 2024/2025 and have serviced it ever since. I do not usually write reviews, but I was going to call them today and looked over the past reviews and do not agree with a 3.9 rating. IF you take the time to ask Casey OR Kelly why something was done or not done, they will give you honest answer. They want to do a great job for the customer and WILL as long as you communicate with them. I give them 5 stars and think you are making a great choice if you decide to go with them.

Great service and was open on the 4th where other pool companies were closed Thank you Icon!!!read more

Woman answering the phone was condescending and rude. Never scheduled my service or called to…read morefollow up the first time and when I tried again it was quite obvious that they did not want my business. I don't understand why you would offer services if you aren't willing to be helpful and connect customers with the service provider.

These guys rock. They came out and cleaned up my pool and explained how to take care of it…read more Brandon, the technician was super knowledgeable and friendly. We had a small issue with our timer so I called the office and Dan answered the phone. That guy is the bees knees

I hired this company to repair my hot tub on a Tuesday. The technician came out the same day and…read moretold me the pump had a bad seal that was leaking onto the motor and causing the breaker to trip. He took the pump, said he repaired it, and told me he'd be back the next day. He didn't show until two days later. When he installed the pump, he said he couldn't wait for the tub to fill but assured me everything was fixed and I should have no issues. Once the tub filled, it still didn't work -- no water movement at all. I called him and he said it was an airlock and told me to turn the tub off and back on and let it run through its priming cycle. I did exactly that, multiple times, and it still didn't work. He promised he'd come out the next day to clear the system. That started a week of excuses and no shows. First he said he had to take his son to the ER, then he said he had a tire problem, then he said he'd be out later that night -- but he never came. Every day after that, I called with no answer. He sent occasional texts saying he'd come, but never actually showed up. It's now been over a week since the repair, the hot tub still doesn't work, and I have no idea whether the repair he did was even correct. I'm now forced to call another spa repair company and pay another service charge just to find out what's actually wrong. Very unreliable service, constant broken promises, and no follow through. I cannot recommend this business.

Scammers. Charged $1000 for a hot tub pump that never worked. They gave excuses for months on why…read morethey were delayed on fixing the pump & eventually quit responding. DO NOT RECOMMEND. If I would have seen the video below prior to calling them I would have known better - https://fox4kc.com/video/kansas-city-hot-tub-repairman-still-taking-money-disappearing/8449564/ Better Business Bureau complaints - https://www.bbb.org/us/ks/kansas-city/profile/hot-tub-service-and-repair/kc-hot-tub-repair-0714-1000005943/complaints

Worst customer service ever! My hot tub was working, but leaking and making a terrible noise. Paid…read morethem to come out and diagnose the problem, they said I needed a new motor. When they replaced the motor, they broke one the connections but said I would have to pay again for them to fix it. Then left before filling the tub to see if it was working; and it was not! I emailed the owner, Michelle Pruitt, with my concerns, she ignored me and did not even respond.

Uses subpar subcontractors even though the contract states otherwise. Warranty they offer is not…read moreworth the paper it is written on. They fail to do the work properly even though it is written out on your contract. When questioned about the process they ask if you want them to stop and leave you with a half finished project. Then if you are not satisfied they tell you to hire a lawyer and sue them.

Thank you, Gary! You are helping keep our old hot tub afloat. We appreciate your dependability and…read morepromptness in keeping appointments.

Gary's was very responsive to my call and even offered a simple suggestion to resolve the symptom…read moreon our Sundance spa that might avoid paying for a service call. When that didn't fix the issue, he scheduled and was timely in confirming and showing up as committed. He is very knowledgeable and professional. He quickly diagnosed the problem and provided a written (and reasonable) estimate to do the necessary work, which was completed when the necessary equipment came in. I would definitely call him again, and recommend others to use Adonis.

They are always super helpful and knowledgeable. Their prices seem fair. Staff is friendlyread more

We brought a water sample to them to test so that they could recommend items to help with our…read moreproblem. We left with a piece with ideas. When we called to ask what products we could purchase to help we were meet with hostility and made to feel like an idiot. Would not recommend doing business with them.

Would not recommend this company to build or close a pool…read more The craftsmanship for a variety of items on the pool were extremely low, the company abandoned the project in disrepair, and they "closed" the pool before it had ever been finished which resulted in the explosion of our pump.

Repaired my hot tub pump. When no other company would give me a quote or even come to home to…read morediagnose. Very fast and friendly service from the technician to office staff