We had received several quotes to install a pool in our back yard. All but Icon said that it either…read morecouldn't be done, OR were arrogant and displeasing to deal with. Icon wasn't the lowest quote, but was far from the highest. We went with Icon because we felt Casey and his wife, Kelly, were good and honest people. Turns out they were more than that. Casey, the owner of the company, was here nearly daily working and getting muddy with his crew. He is truly passionate about his family of workers and his trade. If he says something it is the honest truth. The job was done in a timely manner and the pool is BEAUTIFUL! I cannot give more than 5 stars, but if I could, I would. Wonderful doing business with you Casey and Kelly!

Icon Pools was incredible from start to finish. We needed a new liner and they came to the rescue!…read moreTheir responsiveness, professionalism, and knowledge is awesome. Our new liner is beautiful! We chose the sunburst/carnival and couldn't be happier with how it all turned out. Thank you! Casey, you and your team knocked it out of the park!

Woman answering the phone was condescending and rude. Never scheduled my service or called to…read morefollow up the first time and when I tried again it was quite obvious that they did not want my business. I don't understand why you would offer services if you aren't willing to be helpful and connect customers with the service provider.

These guys rock. They came out and cleaned up my pool and explained how to take care of it…read more Brandon, the technician was super knowledgeable and friendly. We had a small issue with our timer so I called the office and Dan answered the phone. That guy is the bees knees

Scammers. Charged $1000 for a hot tub pump that never worked. They gave excuses for months on why…read morethey were delayed on fixing the pump & eventually quit responding. DO NOT RECOMMEND. If I would have seen the video below prior to calling them I would have known better - https://fox4kc.com/video/kansas-city-hot-tub-repairman-still-taking-money-disappearing/8449564/ Better Business Bureau complaints - https://www.bbb.org/us/ks/kansas-city/profile/hot-tub-service-and-repair/kc-hot-tub-repair-0714-1000005943/complaints

Needed a motor, she ordered it. She installed it and all was fine. However, I over-paid the…read moreinvoice by $121.00 and have not received my refund/money back. This was not a personal loan. This was a business transaction and I would like to receive what is due me,

Worst customer service ever! My hot tub was working, but leaking and making a terrible noise. Paid…read morethem to come out and diagnose the problem, they said I needed a new motor. When they replaced the motor, they broke one the connections but said I would have to pay again for them to fix it. Then left before filling the tub to see if it was working; and it was not! I emailed the owner, Michelle Pruitt, with my concerns, she ignored me and did not even respond.

Uses subpar subcontractors even though the contract states otherwise. Warranty they offer is not…read moreworth the paper it is written on. They fail to do the work properly even though it is written out on your contract. When questioned about the process they ask if you want them to stop and leave you with a half finished project. Then if you are not satisfied they tell you to hire a lawyer and sue them.

Thank you, Gary! You are helping keep our old hot tub afloat. We appreciate your dependability and…read morepromptness in keeping appointments.

Gary's was very responsive to my call and even offered a simple suggestion to resolve the symptom…read moreon our Sundance spa that might avoid paying for a service call. When that didn't fix the issue, he scheduled and was timely in confirming and showing up as committed. He is very knowledgeable and professional. He quickly diagnosed the problem and provided a written (and reasonable) estimate to do the necessary work, which was completed when the necessary equipment came in. I would definitely call him again, and recommend others to use Adonis.

First review ever…read more.. Absolutely terrible customer service. I bought a pool vacuum from them a few years back and everything went quite smoothly. It broke at the opening of this season and I called to see if they could check it out. No problem. They diagnosed the problem and said I needed a new motor and I said go for it. They said they would order one and get it repaired. They said they would call me with updates. A week goes by and I don't hear from them; I've never had a motor replaced, so I don't really know the timeline. They tell me that the new motor hasn't come in yet and they're just waiting on it. No problem. Another week goes by, same call by me, same answer. Waiting on motor. I give it another week, this time they say they'll have to call me back. A coupe of days go by but no call. I call back. This time I talk to Jeannie, who sounds like a manager. She apologetically lets me know that there has been some warehouse move from the motor company but that they are now getting my motor expedited. Not great news, but at least it feels like some movement. I just ask that, regardless of what's happening, they keep in contact with me instead of me constantly having to find out the status of my business with them. Over a week goes by, and no call, I get Jeannie back on the phone, and she lets me know that they don''t have a motor, but if I want I can try and find one on my own and bring it to them. This is after a month! I let her know that I'm upset that they haven't let me know what's going on, and she says they haven't called me because there was nothing to say! How about, "You know how we said the motor was getting expedited? That's not happening any more and we can't provide the service we said we could." Instead, she just tells me they can put the vacuum on the counter and I can come and get it, as if I'm the problem in this scenario. If they had told me at the beginning of the process that it might take a month or more to get the motor in and repaired that would be one thing. But no timeline was ever given, just that as soon as they got one in they would get on it, and they would keep me updated. No updates were ever forthcoming. If this is the way they work on a pool motor, I'd hate to see the runaround they would give on larger; even more expensive repairs and jobs. Now, after a month of summer having no vacuum, I'm right back where I started, thanks to Swimfun.

These guys are criminals. Do not use them. I was quoted a price. Then they were not able to move…read moreour hot tub down a hill. I hired a crane to move it down the hill and do 90 percent of the job. I had these criminals come back after they said they would set it for $200. They then said we had to pay them $450. Keep away unless you are looking for a horrible situation.