I have a saltwater pool and they didn't seem to know how to handle it. Plus, I consistently had to…read morecomplain about over chlorinating and cleaning the pool. I eventually just took it over myself.

Do not use Zimswim for anything!!! I repeat do not use…read moreZimswim for any pool repair, Liner, or service !!!! was supposed to get a liner replaced scheduled from March and finally finished in June. My pool has never leaked until he replaced liner and will not answer your text or phone calls. I will not judge Ron himself as only one man can judge and the way he does people he will answer to him, not me. good luck to him but do not use Zimswim.. excuse after excuse as to why the project was prolonged!!! this is my first ever review of a bus iness or in this case fly by nights I just want people to know what their dealing with because my experience was HORRIBLE!!!!

Scammers. Charged $1000 for a hot tub pump that never worked. They gave excuses for months on why…read morethey were delayed on fixing the pump & eventually quit responding. DO NOT RECOMMEND. If I would have seen the video below prior to calling them I would have known better - https://fox4kc.com/video/kansas-city-hot-tub-repairman-still-taking-money-disappearing/8449564/ Better Business Bureau complaints - https://www.bbb.org/us/ks/kansas-city/profile/hot-tub-service-and-repair/kc-hot-tub-repair-0714-1000005943/complaints

Warning: Avoid KC Hot Tub - Unprofessional and Untrustworthy…read more I made the mistake of overlooking the poor reviews and hiring KC Hot Tub anyway, and I regret it. What was supposed to be a simple repair turned into a three-month ordeal filled with missed appointments, constant rescheduling, no-shows, and zero communication unless I reached out repeatedly. Despite paying over $400, the job was never completed, and the hot tub was left in worse condition than before. I was promised multiple times that the work would be finished or refunded, but those promises were never kept. I've documented every message and delay -- the pattern is consistent: excuses, no-shows, and unreturned texts. At this point, I believe this company takes advantage of customers and should not be trusted with your time or money. I'm posting this so others don't make the same mistake I did. If you've also been affected, please reach out, I'm exploring filing a formal complaint and small claims case for the refund owed.

Great service and was open on the 4th where other pool companies were closed Thank you Icon!!!read more

Icon Pools was incredible from start to finish. We needed a new liner and they came to the rescue!…read moreTheir responsiveness, professionalism, and knowledge is awesome. Our new liner is beautiful! We chose the sunburst/carnival and couldn't be happier with how it all turned out. Thank you! Casey, you and your team knocked it out of the park!

Dennis explained pricing and what was included, up front, which I appreciated. The pool openers…read morearrived on-time and with everything they needed to complete the work. The were efficient and friendly, and also very informative/educational. They did a great job!

This pool service is absolutely the best!!! They are very knowledgeable, friendly, helpful & do…read moreexcellent work! We highly recommend Metro Pool Service!

Rocky...start your day with some good news...James opened our pool yesterday, as expected it was…read morebrown and mucky, definitely could not see the bottom (8ft)...the crew worked long and hard...photo is this morning's result... James and Robert obviously did a great job; professional, courteous, careful and skilled. I guess that's why we've been Elite customers from the beginning ... I just thought the Boss should hear from a satisfied customer... Best Regards Mike

I absolutely recommend elite pool to everybody. The staff and there is extremely nice and…read morefriendly. They opened my swimming pool on Wednesday and we were swimming in it Friday.

We had friends who purchased a Jacuzzi from Recreation Wholesale in January 2025 and referred us to…read morethe company. Being as they had already done a lot of research into the K.C.-area retailers, we decided to visit Rec Wholesale ourselves in fall 2025. We weren't quite ready to make a purchase during our initial visit, but we were impressed by the value offered by the Harmonic line of hot tubs that Rec Wholesale carries. (Jacuzzi has a great reputation, but we had different needs than our friends.) We went back in January 2026 and looked at the options we'd reviewed previously. We also visited another retailer in K.C., and we ultimately did a LOT of our own online research. We decided to buy a Harmonic Model 277 6-person hot tub. We made the choice based on the fact that the Harmonic is made in the U.S. and, thus, had no tariff issues. It also had very positive reviews from people in the hot tub industry despite it being a newer brand. (We relied heavily on information via several Hot Tub Owner Groups on Facebook and Reddit. The people on those platforms are VERY opinionated about their preferences but offer a lot of useful advice.) Tariffs issues aside, we felt the Harmonic brand offered the best value compared to the other hot tubs we had narrowed our choices down to in terms of pump + jet power. Plus, Recreation Wholesale included numerous extras that the other retailer with whom we were comparing units did not offer, specifically a cover, cover lift, and steps. The Harmonic unit also had exterior lighting, which was not a need-to-have but definitely a nice-to-have in terms of offering a safety benefit for night-time use. And, as mentioned, the Harmonic unit not only had more jets than the other similarly priced hot tub we were considering, but the jets were more optimally located and impressively powerful. The final reason behind our decision was the impressively long warranties (by several years), along with delivery within a few weeks. Speaking of which, the hot tub was delivered yesterday by an efficient two-man crew (led by Logan) who impressed us with their knowledge of every aspect of the installation and their willingness to do everything in their power to meet our expectations. We got detailed instructions on chemicals and advice on how often to replace the filters, and more. Last night was our inaugural dip, and we feel extremely good about our purchase! BTW: Over the past year, since our friends purchased their Jacuzzi from Rec Wholesale, they have experienced no issues and use their hot tub almost daily. I know they would give the company a thumbs-up as well.

We need a new hot tub cover as the other that was 5 years old started retaining water and the cover…read morelift broke due to how heavy it was. We ordered and paid for a new cover and lift on September 2nd and have yet to receive the new product or installation. We were advised it could take 3-4 weeks. After 4 weeks passed we were then advised our purchase didn't make it onto the truck but hopefully we will have in the next couple weeks and should make onto the next truck. We've followed up multiple times and keep getting the same message waiting for truck to fill up and your product should be on it but no guarantee. What kind of timeline, customer service, or expectation is this? My husband was last told that we can't even receive a refund because it's a special order. Very frustrated and not happy with this experience at all!

Pool still looks great! My kids love it and we spend almost every day swimming during the summer.read more

I don't know about pool renovating personally, but this company started a project in March 2021 and…read moreit still has yet to be completed as of July 21, 2021. I, as I am sure the rest of the 100's of residents that reside in the apartment complex, checks on progress weekly. Most of the time the 2-3 workers are texting or talking on their phone, hunkered down in the shade or sitting on the front of the backhoe (a Saturday on OT I am sure). If there happens to be 6-7 men...only 2-3 are actually working with the other's standing around. I would think there would be a Supervisor or Foreman out during the day to make sure things were moving along. I would never recommend this company to my friends and relatives that own a pool.

Woman answering the phone was condescending and rude. Never scheduled my service or called to…read morefollow up the first time and when I tried again it was quite obvious that they did not want my business. I don't understand why you would offer services if you aren't willing to be helpful and connect customers with the service provider.

These guys rock. They came out and cleaned up my pool and explained how to take care of it…read more Brandon, the technician was super knowledgeable and friendly. We had a small issue with our timer so I called the office and Dan answered the phone. That guy is the bees knees