If I could give zero starts, believe me I would. We hired…read moreASP as they were available short notice to do a pool inspection on the home we were purchasing. The first two weeks were great! He came out on Saturday. Gave us(what we thought) was a pretty great deal. So let's start at the beginning. When we bought the house the previous owner had completely neglected the pool. There was 0% chlorine according to Dustin(the owner). We agreed to a restoration of the pool. He told us from the beginning we needed a patch job on two corners, a new motor, and a sand change. The sand change could wait so we were concurring everything else now. We started this is Mid August. He came out on a Friday and Saturday. Two days in a row to work on the pool. It was green. Worse than lake water green. We saw small change due to the algae on the bottom. He told us it was safe to swim in so we swam in it once. He had issues getting the main drain to work but our skimmer was working. He was very determined to get it to work and put in a lot of work. The next week he came back and it was still quite attentive! He brought a used 2 hp motor from one of his businesses that he changed out. Found out after he installed it that it had a small leak. No big deal. It would be fine for the rest of the summer. He also installed two "patches" and charged us $250 for the patches and $50 for the motor. We thought it was great deal. He told us repeatedly that the patches would last around 6 months. I paid him the day for the second time. The following Thursday he came by but couldn't do anything because the water was too low. He requested that I fill it up to a certain spot and he would be there the next day. I called him Friday morning to get a rough time frame so I made sure it was good. I filled up the pool. We got into the shallow end briefly but didn't stay because of the algae still on the bottom. No show. We expected him to show up Saturday. No show. Multiple phone calls and texts later, no answer and no response. Barely over a week later our pool is a cesspool and completely un-swim-able. It was horrendous! Worse than when we bought the house and hired ASP. Before the two week mark his patch job(which honestly looks like a stiff piece of Saran Wrap) has already come off. And we hadn't even swam in the pool! Legitimately swam in it. We stepped in for a few moments. We were careful not to splash or make waves as we didn't want to give any reason for the patch to come off. Well, it did. We continued to try and reach him. Out of desperation we called another company and I am SO glad we did! They did in one week what he couldn't in the multiple visits he made. So two weekends ago after attempting numerous ways of contacting him and ASP corporate, imagine my surprise when we run into him at our local Renaissance festival. He saw me. Very clearly. So when I approached him, he asked me "where do I know you from?" I told him that he WAS caring for our pool but that he ghosted us. He said "it's been super busy and one of his guys disappeared." So we made the comment that "we understood life happens but it takes 3 seconds to send a text or pick up the phone." He said "well sorry. I'll get up there sometime and get ya taken care of." I told him "no it's fine we found someone else." And he walked off. After speaking with our new company I am so frustrated that we wasted our time and money! The patch job he did, should have never been done. Especially for $250. When we told our new guy he was both dumbfounded and completely entertained wondering how on earth someone with a conscience could charge us so much? The company we are with now stated they would never even offer the patch job he did because it's basically sticky plastic. They would have heated the material and re-stretched our corners back into the track and still wouldn't have cost but maybe half of that with 3x the work. I left him a final voicemail yesterday letting him know my lawyer is very aware of the situation and I am wanting either my money back since it lasted less than two weeks(not even close to 6 months) or I wanted his lawyers information because I am seeking damages for additional money spent to fix the bigger mess he caused. Guess what...still no response! I will never use them again and I certainly will never recommend anyone their service to be donee day treated the way we were. I am so forgiving it's ridiculous. But this guy did what he had to do to get our check and then disappeared. Never again. You should be ashamed of yourself. I have attached a pic of the patch job and of the pool a little under two weeks after he disappeared.

We hired them for the plumbing work for our custom home build. We are now into 6 weeks for the…read morefinal plumbing completion work. They showed up three weeks ago to do the finish work and left without finishing the job. They have been telling us for two weeks that they will finish the remaining work, finishing tankless water heater installation, install a soaker tub, and connect kitchen sink drain garbage disposal and installing the kitchen faucet. Less than a days work, delayed for over two weeks with no communication prior to their walking off the job site with the work unfinished. Think twice before hiring this company because they are not accountable to complete their work in a timely manner.

Another custom home here. By the way I am a retired Licensed Master Plumber, key word retired…read more Miller sent out undertrained and unsupervised workers. Boast of 80 employees and the company has two licensed plumbers. How does that work for quality control? Ignored IPC on location of cleanouts and shutoffs for hose bibs are just two examples. Unfortunately the County Inspector wouldn't enforce their own adopted codes. I had to completely revent the tankless water heater, their work was totally wrong for that unit. When the septic installer showed up they had to tunnel under the footing to connect, even though it was in the specifications to extend 3' past the footing. Brian Miller insured me that had been done. The owner is very arrogant and when challenged on a code issue just goes on a rant on the number of houses and millions grossed each year. I don't think he really understands the code.

I have a saltwater pool and they didn't seem to know how to handle it. Plus, I consistently had to…read morecomplain about over chlorinating and cleaning the pool. I eventually just took it over myself.

Do not use Zimswim for anything!!! I repeat do not use…read moreZimswim for any pool repair, Liner, or service !!!! was supposed to get a liner replaced scheduled from March and finally finished in June. My pool has never leaked until he replaced liner and will not answer your text or phone calls. I will not judge Ron himself as only one man can judge and the way he does people he will answer to him, not me. good luck to him but do not use Zimswim.. excuse after excuse as to why the project was prolonged!!! this is my first ever review of a bus iness or in this case fly by nights I just want people to know what their dealing with because my experience was HORRIBLE!!!!

I would NOT recommend Blue Haven Pools and Spas of St. Louis/Kansas City (BHPS) and strongly…read moreencourage you to look elsewhere. Problems include poor bidding, planning, oversight, and communication. BHPS did not check local codes or verify our property lines during the planning phase, which we hired them to do, resulting in more than twelve thousand dollars in cost overruns to us (after cost sharing explained below). We were told they would come to lay out the pool on 11/4/25 and dig the next day; however, BHPS showed up with equipment to start digging on 11/4/25. At that time, BHPS informed my husband that the pool would have to move 10' to the north because the pool deck had to be 10' off the property line, not the water's edge as they originally stated, planned for, and we approved, and that would require an extra 200 s.f. of concrete. We verbally approved the concrete at $2,900 ($14.50/s.f.), but BHPS sent a formal request for approval for $3,700. Our landscaper checked, and our fence is 4' inside our property line and nothing needed to move. On 11/20/25, BHPS sent a note in Jobtread stating they were inquiring with their St. Louis crew because their mistake would also require an additional 137 s.f. of retaining wall. The wall is ~4' at its peak and steps down as it extends to the north, which cannot equal an additional 137s.f. I asked for an explanation of their calculation the same day. BHPS never explained, and the hardscape contractor showed up on 12/22/25 to start building the wall without communicating with us, so we assumed they worked out the pricing consistent with the contract. BHPS subcontracts all or nearly all aspects of construction, does not supervise their subcontractors' work, and BHPS's communication between the subcontractors and us was extremely poor. Had I not been home, the stairs in one of the retaining walls would not have been built pursuant to the plan, and we also had to communicate between the electrician and BHPS that they sent the wrong lights and wiring couldn't be completed at that time. We were verbally told by one employee that they were going to pour our pool deck the week of 3/9/26. But then a new employee we hadn't met before stated that we would have to build another retaining wall first because erosion could occur and impair the deck's integrity, even though the deck in the contract was supposed to be a monolithic pour with a hardened edge and able to withstand the elevation. BHPS sent a schematic on 3/24/26 showing what was needed for a lower wall and then informed us that we would also have to pay several thousand dollars for the original wall where they significantly underestimated the s.f. and never explained their revised calculations despite our request. After we verbally agreed to share costs with them on 3/24/26, BHPS sent formal documentation of the agreement on 3/25/26 with yet another change to the s.f. of the lower wall resulting in an additional $600 over what we discussed the day before. We asked for explanation before remitting payment. Upon arriving home from work the evening of 3/25/26, we found the hardscape subcontractor had already started work on the new wall without our authorization because we had not agreed to the extra $600 or signed the change order. Further, the subcontractor was placing the wall in an incorrect position that would have significantly shrunk the size of the pool deck we already paid for. We paid the additional costs, including the extra $600 on 3/26/26, to get closer to completion. They finally started framing the deck on 4/7/26 and did not plan to use rebar resulting in additional costs above the $12,000 mentioned above for us to support a gazebo/outdoor kitchen. On two occasions, BHPS requested payment prior to completion of work outlined in the contract. We signed the contract with BHPS on 10/13/25 and have consistently and quickly paid pursuant to the contract after work was completed. It is now 4/21/26, but the pool is still not finished because neither the plaster nor retaining wall stairs have been installed. We were assured on multiple occasions that the pool would be done for a party on 5/15, but we were informed on 4/16/26 that we could not swim in the pool for at least two weeks and really it should be 30 days. I come from a construction family, understand that things happen, and weather can always be a factor. But, it has overall been warm and dry in the KC metro over this period, and the problems we experienced are attributable to poor bidding, planning, and oversight on the part of BHPS. Please feel free to reach out for additional details, or copies of emails, texts, Jobtread messages, invoices, payments, contracts, or photos.

We contracted with Blue Haven Pools & Spas to do our pool last year. Already the lining is starting…read moreto wear through. We called the company and they said someone would get back to us and we never got a call back. I called back again and they basically said too bad, it's no longer under warrantee. This company is a scam. Now we have to pay another company to fix the problem because of the crappy job they did. Find another pool contractor, these guys are awful & should not be trusted!

Left our pool torn apart and a mountain of concrete rubble in the yard and have completely ghosted…read moreus. DO NOT give these people your money. If I could leave less than a star I would.

Will take money and not finish the job. Communication is horrible! 15 weeks later and my backyard…read moreis destroyed. My pool and deck should have taken 2 weeks, tops! Avoid. Now I have to find another pool remodeler to finish 1/2 way thru the summer. Thanks for ruining my twins last summer at home before college!