Wife & I have had problems in the past with some of the local dental offices. We did lots of…read moreresearch before making our decision to choose Academy Dental. We were very happy with each phase of our first day with this company. They set us up with their 1st available appointment that was over a month out, but put us on a call earlier list if there is a cancellation. This was great for us, because as retirees we could be available at a days notice. Both of us got calls to come in earlier than our scheduled appointments. Front desk staff were very efficient at processing Maggie & I as 1st time patients. The dental team makes the 1st appointment 2hrs long to do a very thorough exam. They want your input to get your level of involvement in the dental care process. The equipment they have is top of the industry standard. It gives the patient a good view of dental issues, allowing a more knowledgeable choice by patient & Dentist. We never felt pressured to additional care that wasn't truly required at the present time. We were given a break down priority list of items needed & told they would work with us on payment steps based on the priority list. Even given discounts on how payments can be made. I see them on Monday for 1st step in fixing some of my issues. We highly recommend this Dental Care Family

I am giving this location one star solely because the clinical staff who took care of my teeth and…read morethe initial phone receptionist were polite and kind. Otherwise, they deserve zero stars for their completely unprofessional front desk behavior and terrible management. I took a half-day off work for a 3:30 PM appointment. While I was already frustrated by being charged at every consecutive visit, I asked the front desk staff member, Cole, for a clear explanation of the billing. He gave me a completely cold reception. While we were trying to resolve a payment issue due to an expired card, I called their office line to find an alternative way to pay. While explaining to the phone representative that the front desk wasn't explaining the charges clearly, Cole interrupted and defensively snapped that he had already explained it. It was incredibly rude and unprofessional. While we both may have been having a stressful day, his customer service was completely unacceptable. Hoping to resolve the situation, I tried to schedule an appointment with the manager last Thursday to explain what happened. I was promised a callback from management that never came. Instead, when I arrived for my scheduled appointment the following week, I was told they had canceled my appointment and would no longer service me. While I respect that businesses have their own policies and I have no desire to return, their complete lack of communication and failure to address a customer service issue is deeply disappointing. My advice to anyone visiting this clinic: If you are having a stressful day, need billing clarity, or simply have questions about where your money is going--do not ask. If you question them or ask too many questions, expect to be dropped as a patient

I never thought I would get to a point where I felt emotionally exhausted, overwhelmed, and…read morecompletely unlike myself. There were days when anxiety, stress, and self-doubt seemed impossible to overcome. Thankfully, reaching out to Dr. Lopur changed everything. From our very first session, he made me feel heard, understood, and genuinely cared for. His compassionate approach and professional guidance helped me navigate some of the most difficult moments in my life. With time, I regained my confidence, found healthier ways to cope, and started feeling like myself again. The progress I've made would not have been possible without his support. If you're struggling with anxiety, depression, stress, or personal challenges, I highly recommend Dr. Lopur. (415) 859-3976 Thank you, Dr. Lopur, for helping me find my way again.

by far the best dental team and doctor i have ever had. the entire staff is phenomenal, kind, and…read morecaring-Dr LoPour puts so much care into his patients. I recommend anyone to this office.

I've been a customer of Desert Ridge Dental for almost 2 years now I am very satisfied with the…read moreexquisite dental care that I received there. I would like to call special attention to my dental hygienist Jolene. We have developed a fantastic plan to get me all the dental care I really need. I'm almost 60 years old and want to keep my teeth for the rest of my life, thank you Desert Ridge Dental be well.

Desert Ridge Dental is simply wonderful. I have gum issues and require more frequent cleanings and…read morecare. So, for the most part, my interactions revolve around dental hygienist visits/cleanings. Most of my dentist visits with the Dentist are super quick and basic. Over the years, I have felt like it can be very challenging to locate a great dental hygienist. Don't get me wrong, the reception staff are wonderful, and the Dentists are top notch, but what keeps me coming back is my hygienist. If your story is the same, boy have I got good news for you. Dillon is simply outstanding. I actually prefer him to most of my family members. He is thorough, gentle, and also has a smile on his face. I literally drive 30 mins just for their services, they are just plain excellent.

I came in to have a bonded retainer repaired by Dr. Han that had been stable for 18 years. Prior to…read morethe repair, I did not have a visible gap between my front teeth. Within about two weeks after the retainer was reattached, I developed a visible gap between my front teeth that had not been there before. When I returned to the office, my concern was repeatedly dismissed. Multiple staff members were brought in and I was repeatedly told my teeth "had not moved," despite the gap being clearly visible to me and multiple people in my life. They relied heavily on a 3D scan they had taken two weeks earlier when they originally repaired the retainer. The scan generates both a regular image and a 3D model. They claimed the "model" showed a gap even though the "photo" did not, attributing the difference to saliva. I asked them to do a new scan and compare the images side-by-side. The new scan photo clearly showed a visible gap. However, they were never able to overlay the images, add scale bars, or consistently display the scans side-by-side. I was also given conflicting explanations about why they could not open the updated 3D model. The owner (Dr. Hand) said it couldn't be opened in that room specifically and we couldn't wait to open it in another room when it emptied out, while the technician said the 3D printing company generated the model and they could not access it directly. Even their explanations did not align. At one point I explained that the gap appeared to have increased from roughly 0.25 mm to around 1 mm. The owner responded that maybe it moved "microns, not millimeters," even though that is essentially what I had already said (~750 microns = 0.75 mm). She acted as though I did not understand the difference between microns and millimeters, despite the fact that I literally run a scientific research lab working with nanoparticles and microneedles. After over two hours of advocating for myself, I requested that the bonded retainer be removed because I was concerned it had been reattached in a way that was no longer passive. Once it was removed, they gave me a removable retainer made from the scan before the gap developed. They did not charge me for this visit. After only a few hours of wearing the removable retainer, the gap had already started to close. By the next day, it had essentially closed completely. The retainer caused significant soreness and I could not even bite into food normally, which further confirmed that real tooth movement had occurred. They had also told me that if my teeth had truly moved, the retainer made from the earlier scan would not fit anymore, which is simply not true and not how aligner systems like Invisalign work. Overall, this was one of the worst patient experiences I have had. I would have preferred a respectful, collaborative discussion instead of having multiple people repeatedly insist that nothing had changed when it clearly had.

This was a really good experience coming to this dentist. As soon as I got in, I was greeted with a…read morenice receptionist who took my insurance cards and check me in right away. I didn't have to wait long before the dental assistant brought me back took x-rays and within a short period of time, Dr. Hand came in and evaluated my teeth. She was very knowledgeable on dental care and very professional. Also, within a short amount of time, the dental hygienist came in and cleaned my teeth. The clinic was very clean and very efficient. With my prior dentist they closed without announcement and referred me to their sister company, which made an appointment for me four months after my due date, which was scheduled for February this year. As soon as I discovered this office, I was able to get an appointment within three days. I will definitely be recommending to the office to friends and family.

This is my second time going to this dentist. The staff at the front is so friendly. I almost…read morenever have to wait. If I show up on time, they will see me at my time. How rare? The dental hygienist is very gentle, quick, and friendly. I have a lot of dentist anxiety but she's so easy breezy I'm much less anxious here. I don't feel like they're trying to upsell anything like other places. They are very communicative about their pricing. Love the nature videos to distract from all the dental sounds.

Great dentist and staff! I got a toothache and scheduled an…read moreAppointment on line for the next morning. They xrayed the tooth and painlessly extracted It all within an hour! I signed up for their insurance plan Which was only $79 for a year and gives You 50% off of cleanings and other discounts. Already scheduled a cleaning and happy to know my dental care is in good hands. Kirk and Shelley Rio Rancho

I received exceptional care and had a great experience at this office with Dr. NORBY and staff!read more

I Implant and new…read morecrown The care quality is exceptional. Team is very professional and very friendly. Go for a consult to get an estimate of the cost. There are afterwords no surprises . You can get a payment plan. Happy customer

My dentist retired. Always difficult to try someone new. Received a cleaning and xrays in April. No…read moreinsurance so I knew it would be expensive. Hygienist was one of the best I have experienced.... and I hate people putting their hands in my mouth. Something many of us share? They gave me a cash discount which I appreciated. Wanted a procedure which involved two fillings. Use a mouth piece to prevent grinding and it created a problem. Dr. Burnett was amazing. No pain. Explained the procedure step by step as we went. Solicitous of my comfort throughout. He and his assistant, Veronica, had a great rapport. The experience was wonderful. The office staff is friendly and obviously well trained. Office is clean. One of My pet peeves. Yes, I will go back. It was a positive experience. Thank You! P.S. One thing I do have to share, Dr. Burnett, is my nephew. My friends were all happy with their experience. They were right. He was the consummate professional!

Dr. Philip Gallegos restored my teeth and gums to excellent health. Seriously I didn't think there…read morewas any help available for me before I went there. Food was impacting under the gum-line causing swelling, bleeding and pain. The situation was so bad that even watermelon or soft boiled eggs would find their way deep into the gums. My only solution was to boil the gums out with hydrogen peroxide constantly. Not a good thing to do, I knew that, but it was the only thing that got the debris out of the gums. I was seriously contemplating switching to a purely liquid diet. I've had crowns for over 40 years. Dr. Gallego's crowns feel and function like real teeth. I am totally blown away by his science and skills. Your biggest fan, Thank You David Ambrisco

Upfront pricing.... bonus. Customer service ... bonus. Timely appointment always appreciated. I…read moreenjoyed my first visit to this Dentist. Only thing that I viewed as a concern was that the actual dentist did not introduce herself to the patients before getting a look into their mouth... . But overall the environment was clean, welcoming and my dental hygienist was great. Not to rough with the tools and seemed to be concerned with overall comfort of the patient during the whole process.

As an adult woman I am not proud and not publicly announcing how long it has been since I've seen a…read moredentist. I have a bit of anxiety about dental visits, so when I finally got up the courage to make an appointment I searched Yelp! for the best in ABQ. Sandia Heights Dental Care showed up and so I trusted my fellow Yelpers and made an appointment. So glad to say everyone was right and this is a great facility! The first thing you should know is this dental office seems pretty busy and they are about a month out on scheduling appointments, so if you are considering going in call them now! The office was clean and professional and all of the staff were friendly and efficient. You can tell by the way they interact with each other that everyone works well together and they are a tight team. I told my technician I have a bit of anxiety and she was understanding and compassionate. She quickly took the edge off with a gentle touch and calming chit chat. She listened to my concerns and explained each step in great detail. The appointment went great and I booked not only my next cleaning for later this year, but also an appointment to discuss Invisalign, because this clinic does it all! I even grabbed a handful of business cards for my dental phobic friends. I highly recommend going here whether you are just looking for a new dentist or have some anxiety like myself.

My wife was referred here for a wisdom tooth extraction by the UNM Dental Clinic. The office is…read morelittered with random dentures, plasters and dirty implements across every surface, and it seems more like a taxidermist workshop than a dental surgery. They put a bib on my wife that was just vile, completely saturated with sweat and pus. The dentist seemed out of it and began talking about how he had taken out his own wisdom teeth. My wife's first language is Spanish but she understands English; however, the dentist would only speak to me and clearly assumed I had brought her there because I wanted the cheapest service possible. He told me that he could remove her wisdom teeth, but it would hurt so much that we would become enemies and that I should really have her put to sleep. I wasn't sure what he meant at first as I didn't think UNM would refer us to a veterinarian, but I eventually replied that of course we wanted full anesthesia. It turns out he doesn't do that. We were only there about 10 minutes but by the time we left I was looking in every corner for the candid camera. I'm still not sure whether this was some sort of prank or not.

I have terrible anxiety about the dentist. They were amazing!!!! Doctor Johnson and his assistant…read morewent the extra mile. Definitely suggest these guys for your dental needs.

Wow! We love Southwest Dental. I know that sounds crazy but seriously, Dr Ranjbaran completely…read moretransformed our very fearful attitude to dental care. He is the most expert & caring dentist my husband & I have ever met (So much so hubby & I rejoiced & jumped to follow him when he opened this fabulous office, his own fantastic practice, Southwest Dental!) I first met Dr Ranjbaran when I needed an emergency implant (my first) during very scary early COVID, April 2020! I was terrified but he could not have been more professional & patient-focused in such an uncertain time. Truly, he & his exquisitely chosen hygienists are so completely attentive, they literally cured me of my deep & longstanding phobia of dental care! Gone! I cannot tell you how delightful & customer-focused the entire office team is. From front door to dental care chair, my experiences at Southwest Dental have been outstanding & I am so so grateful! Toofers are important & mine are doing great now! Thanks Southwest dental!