They were able to see me on the same day I called and fill a chipped tooth before I left on a trip…read more No problems since!

Don't know why it's been do hard to find a decent dentist in Arlington but it's been a struggle the…read morelast 3 years since moving here. My wife came here and had a great experience and recommended that I give them a shot. I made the appointment online and received an appointment confirmation shortly after. The morning of my appointment I received a text message from the office asking to confirm or reschedule my appointment to which I confirmed. I arrived on time for my scheduled appointment and I was met with "we've been trying to reach you since yesterday but we need to reschedule your appointment because we need your insurance information (provided when I made the appointment to include verification phone number) and we don't have time today" and blamed the online scheduler tool. Pretty disappointed in the experience overall and will again look for another dentist. If anyone has any other recommendations I'm all ears, there appears to be a large gap in the market for quality dentists in the area.

If you need dental surgery, definitely go talk to Dr. ISMAILI. He and his staff (love Ashley!) are…read morekind, friendly, knowledgeable, empathetic, patient-focused, and i could go on and on and on. Pricing is a bit higher than expected, but the received care is well worth it. This is my 2nd surgery with Dr. Ismaili. The first was a dental implant and this was an impacted wisdom tooth extraction. He's wonderful.

I'm back here for one more implant. I can't say how easy and painless was the whole procedure. I…read morehighly recommend this place for anyone who needs dental work

We had come to the wisdom teeth guys, because our normal dentist doesn't do Wisdom Teeth removal in…read moretheir office and this was where they had recommended for us to go based on our insurance. When getting set up to see them, I recommend being able to fill out forms immediately after getting off the phone with them. They wanted certain things filled out in a certain amount of time or else you risk your appointment being dropped. This caused an issue for us because they called to say insurance had approved the procedure and were on the phone scheduling the appointment, but in the next sentence they said they would be sending me an email with a form that if I didn't fill out within an hour our appointment would be dropped and I would have to call back to reschedule it. Why does the from need to be filled out within an hour in order to keep the appointment? They made a big deal out of extending their timer on the forms an extra 30 mins-hour because I was about to walk into an hour long appointment and had taken the call because the caller ID had come up as them vs just the call center number. I can see possibly requesting a form being filled out within 24 hours, but one hour is unreasonable as they could call to try to schedule you when you are at work. The next I guess issue was that the number to contact them is a call center, so if you had a issue like we did with our initial consult where my GPS directed me to a restaurant that was pretty much across the HWY from where they actually are ... you have to almost rely on luck for landing on a call center rep that knows to tell you to put in this orthodontics office in your GPS vs their address. When we got to the appointment I let them know, and I feel like they may have figured out make the fix, but its hard to gauge because we knew where we were going when we went back. The actual removal of wisdom teeth went well, and you will get flooded with a phone call, a number of texts, and email to give them a review. But only with the single phone call did they inquire about how my kid was doing. As well, if we had a question to ask we always got the call center never any contact with the actual office. So, if you actually possibly want more personalized after care you may have to reach out to your actual dentist or go to urgent care. So, yes they did what they needed to do and in a timely manor, and when dealing with you face to face are nice. Though they also give me the feeling that they are a wisdom teeth removal revolving door or mill. That once you your in theory one time transaction is done, they are like NEXT, not really interested in any real follow up. So I'm luckily that we didn't have any major issues that needed in person help that couldn't be resolved with a check in over the phone. Though, If my youngest needs his out down the line I'd want to see what other options our insurance has to make sure we have a better chance of follow up options if we would be in need for after care help for him.

Last edit: I called and asked if there was anything they could prescribe for the pain or tell me…read morewhat to do to fix the pain. I also asked if they did not believe me, and why I was rushed through surgery. Candace said the only thing they could do for me is an X-Ray. They do not care that I can no longer drive through the general Arlington neighborhood without urinating on myself. She would not explain why I was lied to and told multiple things about how the "sedation" would make me feel. I told her that I was awake but paralyzed during the entire surgery, and she told me I only felt pressure, not pain. I felt every second of him cutting my tooth into pieces and every time he bumped the wound, the pain screamed. I felt my gums being cut into pieces. It felt like fire in my mouth. I felt EVERYTHING. These people truly, sincerely, ruined my life with their lack of care. I have nightmares of Harley's face every night. I hear her voice sometimes and I have never heard voices or had auditory hallucinations before. I used to be somebody with a life plan and ambition and ability and I have been completely robbed. After visiting here I don't feel like a person but just Harley's victim. I didn't want to use that wording because I believe she would find great amusement and pleasure in that statement, but I want to get my point across that her manner of care has really set my life on an alternate dark path and I am sure I will not be her only victim. It has been two months since my surgery and the pain has not improved since day 1. My days look like going from the bed with an ice pack to the shower with a hot compress. This giant fire on the side of my face is a constant daily companion. The pain started when I became not-paralyzed from surgery and it never stopped. I am in so much pain on a daily basis and it makes the cracked tooth I used to have feel like a much better option. There is awful burning deep in my gums and jaw that just never ever stopped. They won't help me.

2 appointments to get crowns. got me in the first day to get the work done and got expedited…read morebecause i was leaving town soon. almost zero pain on ether occasion. the work was fast and thorough. the numbing just wore off and my new crowns are sitting pretty and I'm very happy with the work. My final setting was done in less than an hour by Merchant and assistant Zu, and my first was assisted by mr. Diamond. the numbing has just warn off and everything is sitting pretty with zero discomfort. Megan at the front was very helpful with the care credit process and got me sorted out. i was fully prepared to pocket but she got me a great deal on an interest free 2 year payment plan card. could not be happier with them.

The management of Ideal Dental is very inadequate. The promise of working with you only to have you…read moredrive all over DFW for a treatment plan. I was told Saturday appointments were going to be part of the schedule, only to find that if I wanted a Saturday appointment I would have to drive all over. My kids had to miss school only to be told we can't work on that today, you'll need to reschedule. Does Ideal Dental think we don't have jobs? The care quality is also poor, for what should have been a 3-5 month procedure, for an implant, is not turning into a year.

Was referred to Dr. Sheppard from my dentist. Needed a tooth extracted from a previous root canal…read more I was very nervous and had lots of questions during my consultation. After getting the reassurance from the Staff and doctor I felt at ease. We proceeded with doing the extraction the same day. My goodness, from the time it took for the anesthesia to kick in, which was quick, Dr. Sheppard came back in the room and did the extraction. It happened so fast, I was shocked! I hands down recommend Dr. Sheppard for any tooth extractions.

I went to this dentist about 3 years ago to have a tooth pulled. This dentist had the worse bedside…read moremanner I have ever experienced. He caused me so much pain like I've never experienced from a dentist. As I was moaning while he pulled my tooth all he did was say...Well I have to get it!! After he was done he just walked out of the room and that was it. His staff however were very compassionate and it seemed that they understood what a jerk he was.

So far the experience has been horrible.....and I have not even seen the doctor yet, but its not…read morefor the lack of trying. The staff as great. All of them were exceedingly polite and helpful. One of them even gave me a small bottle of water. The issue is that the doctor no showed the appointment. My appointment was at 1430 and I was there a few min early. I was sitting in the waiting room for a good half hour before I was called up to fill out paperwork and then I was lead back to the waiting room. I gave the doc till 1605 and then I bailed. I told various staff members that I was leaving and all were very apologetic and understanding. Oddly, none of them seemed in the least bit surprised which leads me to believe this is far from the first time this happened. Doctors seem to think their time is very valuable and that our time is not. I wonder if I can charge him a no show fee?

I brought my 95yr old father to see Dr. Shroyer after a recommendation from his Dentist. After…read moreXray's and getting into the room with him, he questioned who, and why he were told to see him. We were told he had an abscess tooth. But Dr. Shroyer said it was at cavity stage. Then he said to me, if that was my father, and being 95, he would NOT have this tooth pulled. It didn't bother my father, pain wise. So of course he left it up to us. But I thought it would be crazy to put him through that if he didn't have too. So to make a long story longer. We made an appointment, took his time, only to leave with only Xray's is a testament to this guy's moral standards. I would expect most would go ahead and pull it, bill him, and send him on his way. But not him. So.... not that you want to line up to have oral surgery. But if I did I would certainly trust Dr. Shroyer to do the work. Need more honest doctor's like him out there. So we left and the first thing Dad said was, I'm changing Dentists. Hahaha.... If we need to Dad, we can.

Absolutely horrible experience. My son went in for a simple cavity filling and came out saying the…read moredentist accidentally drilled into the inside of his cheek during the procedure. He was in pain afterward, and instead of showing concern or apologizing, the office manager, Bree, completely dismissed the situation. What made the situation even worse was her attitude. She was rude, condescending, and actually laughed while I was expressing concerns about my child being injured. At no point did she apologize or show any empathy whatsoever. Instead, she acted like I was overreacting for being upset that my child was hurt during a dental procedure. Accidents may happen, but how a business responds says everything. This office chose to be dismissive, disrespectful, and unprofessional instead of taking accountability and treating a concerned parent with basic decency. I will never return here and would strongly recommend other parents think twice before trusting this office with their children.

We have been going to this dentist for years and have honestly always had good experiences but now…read morethey will no longer allow me to go past the waiting room with my kids even though going without me was very clearly upsetting my youngest. If being with your kids during dentist appointments is important to you then pick a different dentist.

Went in for what I thought was Botox from a TMJ specialist who was already treating me to get…read moreanother evaluation and NO BOTOX and get charged $598. FOR WHAT? I ALREADY HAD AN EVALUATION. Sorry mother #%%! You want me to relax and try not to stress so much then how about you A holes stop ripping ppl off?! I am not an extreme case! I have no pain, my jaw doesn't lock up. I clench, so all this other bs is just that, BS! I'm not going back! Fool me once but not twice!

Very rude staff. We went in for an extraction consult. We had the appt scheduled for weeks and at…read morethe last minute they called and tried to reschedule the appt for the only date I had already said I couldn't do, stating the Dr wasn't coming in and didn't have to if he doesn't want to. I had already paid $1500 and the receptionist rudely said I'll refund your money without a care in the world. Then refunded at over $100 less then it should be. The office is run down and staff is rude. Thankfully I found somewhere nicer at less the cost. I WOULD DEFINITELY NOT RECOMMEND THIS PLACE!!!

I'd become one of those cranky skeptical people when it came to dentists because my last few, um,…read moredidn't go so well. But, Dr. Britton and his staff have restored my faith in humanity, or at least in dentistry. I found him through my insurance company provider list, while looking specifically for sole practitioners (NO CORPORATE CONGLOMERATES!) that were nearby who had been practicing for a reasonable amount of time and who have a degree from the 1st world. (I don't care where my docs are from, I only care where they went to school.) Because I have phone anxiety calling businesses I was happy to see they have a website with an appointment form. I filled it out. Amy at the front desk called me back pretty quickly and boy, is she nice and friendly! She was very accommodating and made an appointment for me the very next morning. She's just as nice in person, folks. Brynne was my hygienist and she too is a very nice lady, recently moved here from Washington State. She told me how when she first moved here she was temping and planned on continuing to temp because she only wanted to work three days a week, but she loved Dr. Britton and his staff so much she came on full time, and assured me I had made a wise choice. They seem to have very modern equipment and digital x-rays that they can take from your chair, which is nice. Dr. Britton himself is very pleasant and personable, he introduced himself as "the guy who works in the back", haha. He explained what was going on with my teeth very clearly and presented options and was obviously very sensitive to the fact that it was going to cost a lot of money to fix the massive mess that my mouth had become. I know his assessment was accurate as it matched what I was told by my last dentist, and he showed me exactly where the problem spots were on my x-rays. This morning I started getting it all fixed. He had feared I might need a root canal in one tooth, but decided after he dug out the decay that since we hadn't reached the nerve yet, we might be able to avoid it which would save me money and pain. So, he did a deep filling instead. We'll see how that goes. What really impressed me about the experience was that it was actually pretty pain-free. He explained what he was doing every step of the way and they pre-swabbed the gum with a topical before giving me the novocaine so I didn't feel the shot. I didn't feel pain during the procedure at all. I was warned I'd be sore afterwards and told to take advil, which I did, and which seems to be working. I still have several more teeth to get fixed, he recommended doing it in steps so that I wouldn't have to sit with my mouth open all day. I think that was a good call. All in all, I'm very happy with him and his staff. They work with CareCredit and Wells Fargo for financing if you don't have insurance or have insurance like mine that barely scrapes the surface of the bills. And, with how easy it was to get an appointment and completely hassle-free and more importantly pain-free, I'd say you can't go wrong coming here. (of course, I can't guarantee your visit will be pain free as your teeth may vary).

I needed an old crown replaced - After initial consultation Dr. Britton said he was not going to…read morehelp me with my issue, Said he didn't know if someone else may be willing to assist me but he was not going to- just like that! Glad I didn't stay, because I eventually found an excellent, caring , dentist and all went well. So there you have it! - Good Luck !