They are a scam. Find somewhere else, they will lie, overpriced, dirty, sketchy at best. Lied to the oral surgeon I went to for extractions. Said they did not have a referral for extractions, I have paper copies of the referral. DO NOT USE ASPEN DENTAL SCAM SCAM SCAM! read more

started going here over 15 yrs ago had tooth pulled then decided to go with top dentures the first week i had them the front toooth came out ugh i went back they fixed it as it was still under warrenty a year later another one came out i said i wanted new dentures but that didnt happened different teeth started falling out and after 5 yrs of course i wasnt covered i went back in 5 yrs ago as i lost another front tooth they wanted to charge me 240.00 after i argued she put in a coupon and i pd. 160.00. once again 2 more came out i went to aspen in epping they were great she charged me 100.00 for 2 teeth. never again would i go to Haverhill they should have done the dentures free after 6 times losing teeth. read more

Agreed upon terms for my implant and later they tried to charge me more for the procedure after already signing agreement. They continued to harass me sending bills in the mail before my next appointment in the process. After getting this settled they proceeded to lose the information for the payments I made. I showed them my care credit account so they could see the charges after they tried to bill me an additional $2000. After clearing that up they couldn't seem to get my crown to fit for my implant. I was then rescheduled. I had already been rescheduled previously during the scan so the lab could make my new tooth(machine was down that day and I had already wasted my time driving down there only to receive a call from the dentist 20 minutes before my appointment). To say I'm disappointed is a huge understatement. It took a lot for me to not completely lose my cool after numerous errors and rescheduling. I just want to get my implant finished so I can move on and find a new dentist office. Edit: I was charged another 2300 today(3/4/2026) and they still couldn't get the crown to fit properly. They wasted another 2 hours of my time and I lost out on 2 hours of pay. New total for my implant is now around 6000 when the original agreed upon amount was a little under 4000. That is a huge discrepancy. They miscalculated what insurance would cover and now im stuck with the bill. The fact you think my complaint is about the customer service is laughable. My concern is with the deception with billing and feeling like I was ripped off and lied to. The haverhill office is a joke and so is aspen dental. Anyone who reads this take it as a warning. They will mess up your billing and not send the right information to insurance. They even had me call once to dispute charges. That is not my job. Learn to do your job and help the people that come to you for affordable dental work. read more

I signed a contract in Dec. 2024 to have my teeth extracted and two implants put in. They changed me $17000.00 to be made in two payments. The first for $13000.00 and the last will be in June when I get my final pair of dentures. I made the first payment and now keep getting a bill for an additional $1300.00. The manager at the Haverhill office look into it and never got back to me as to why the extra bill. Here it is July and I have not received my final pair. I am having a hard time trying to figure this out. read more

AVOID ASPEN Dental AT ALL COST !!! in Oct of 2023 I needed to have dental work completed prior to heart surgery. My dentist was unable to accommodate me on short notice and unfortunately, I found Aspen and scheduled without reading reviews. I came in, quick consultation and was told I needed a couple of teeth filled, a deep clean and the removal of an old root canal. The office worker sat with me after the consultation and reviewed the cost, contacted my insurance and gave me a detailed write up on my cost for the procedures required which I paid in full prior to the work being completed. I had 3 appts scheduled over the course of 2 days. Day one, we discussed my medications and they NEVER spoke about my blood thinners. The first day, 2 fillings and a deep clean, this went fine, not the most comfortable work I have ever had but it was bearable. The next day, I came in to have the tooth extracted by an Oral "Surgeon". To start, never asked me about the blood thinner even though it was discussed prior. The procedure was excruciating, felt like I had a concrete worker jack hammering in my mouth. Held down by 2 assistants' while the tooth was pulled in pieces. I went home and ended up in the ER because I was still profusely bleeding. I did call back and Aspen simply told me to get more gauze and bight down on the wound. Well, the extra ER visit and new stiches is not the worst of my experience. About 2 months after, I received a bill for an additional $78 dollars for the additional time spent by the surgeon, OK, no issue, paid and considered this to be a lesson learned, I never go back and I move on. WELL, A full year after the treatment I was sent an additional bill for ~$1400. All the listed costs were the same costs discussed when I pre-paid. I instantly called my insurance provider who informed me that Aspen ignored their requests for additional information. Called Aspen and they said they would look into it HOWEVER, they were already in aggressive collection mode, calling my work phone and leaving messages that I am seriously deliquiate in payments. Mind you, I reviewed everything back in Oct 2023 and prepaid ~$800 as well as the additional $78 dollar's paid in Jan 2024. After finally completing the insurance, My remaining balance is stated as $473. I simply feel SCAMED. If I purchase any product, agreed to a price only to be billed a year after the fact for more money, I would report this to the State Attorney General. This feels like extortion, and I was told I was delinquent the day the additional bill arrived. DO NOT TRUST ASPEN DENTAL. Either the billing department is a complete mess or they are trying to extort additional funds NOT disclosed at the time of service. SO, if you seek mediocre treatment from a "big box" dental service, this is the place to go. DO not trust ANY quote and know that they will revise the charges a full year after the fact. PLEASE, find a real dentist...Aspen Dental is the TEMU of the Dental community. They are NOT providing an affordable dental experience as they advertise, they are taking advantage of people that really need assistance. read more

My brother needs a full set of dentures plus 17 teeth extracted. We go and he gets the X-ray and we sit down and come up with a plan. It cost approximately $12,500 but with coupons and discounts it came to almost $9,000. He paid full in cash. He went to all of his fitting appointments (about 4 or 5). Then they have his temporaries and made him try them to see if they fit. They proceeded to tell him there was a mistake made with the billing. The charges were only for general dentistry and not an oral surgeon like we talked about at the very 1st appointment. They wanted him to either be awake and have 17 teeth extracted with JUST novocaine or pay an additional $5,000 cash. After going back and forth with the manager I requested a full refund because we were not going to be paying another $5k after we were told everything was included when we spoke at the first appointment. I would NEVER go back to them or recommend ANYONE I know to ever go there. Now he has to go somewhere else and start this process all over again! read more

Read my warning and take it into serious consideration before coming here. Being in a new area, they were the closest dentist to me that accepted my insurance. New patients must go through an exam before they can get regular cleanings. Fine. I make an appointment for 10 a.m. dont get seen til 1045, so I'm already annoyed. I get waiting 15 minutes or maybe a bit more. But 45 minutes? What's the point of an appointment? Anyways they go through my xrays etc and tell me my teeth are in fair to good shape. Fine. I asked to schedule a cleaning with them and they say I need a more advanced type of cleaning since my gums are a bit swollen and it will cost me $120. No thanks, my insurance covers normal cleanings, I'll just take one of those. NOPE. They refuse to do anything until my "problem" is fixed. If you have dental insurance, avoid this place. They are a scam just to make money off you. Do not go unless this is an absolute last resort and if so be prepared to spend some money, even if you do have dental insurance! read more

Update: was paying $25 a month which I guess wasn't good enuf for them so now my account has been sent to a collection agency. For the last $100. So. I'll say it again- they verified my coverage. I paid the amount I was supposed to. After I waited a week in pain for the surgeon from my insurance. Had the tooth pulled. THEN they said my procedure wasn't covered and I had to pay the balance! Bait and switch. I could have gone somewhere else a week earlier and not been in pain. Stay the eff away from this place! I can't stress it enough. Screw u Aspen dental. Ur an embarrassment to dentists everywhere. And ur employee Katie is a douchebag. read more

This is why I don't like Aspen Dental. Hubby made an appointment for a cleaning from in-network provider list - Aspen Haverhill is in-network. Presented his insurance. Told him he needs x-rays before a cleaning. Had the x-rays and an exam. Ran his after services and was told that the insurance covered nothing. No reason why. He paid out of pocket and left. Then we received an Explanation of Benefits from our insurer. Out of Network Services. After looking into this what I found out is that what Aspen didn't tell him is that the dentist on staff that day is out-of-network meaning our insurance covers nothing. Had he known before his exam and x-rays and the 8k estimate of work that this was all based on the one dentist they have on staff that day who is out-of-network, he would have rescheduled with a dentist there who is IN-NETWORK. I called to dispute and was told they will not refund. They didn't know that all their other dentists are in-network except for this particular one. Feels like a scam. Why wouldn't they try to get more $$ instead of the negotiated insurance rate ... hmmmmm. When you call you give them your insurance info. When you check-in you give them your insurance info. Why wouldn't they tell you, hey - this dentist on staff today isn't in your network so NOTHING IS COVERED.d read more

I've discovered the hard way that the Aspen Dental in both Haverhill MA and Seabrook NH are the epitome of a disorganized, unprofessional, and frankly dishonest dental provider. After repeatedly taking advantage of a special needs adult (my brother) by overcharging, not applying his insurance, and ordering and reordering unnecessary repeat X-rays, they iced the cake with a totally wrong diagnosis. Their diagnosis of "inflamed guns" was actually an infected abscess, that only got worse without prescribing antibiotics, leaving my middle aged cognitively challenged brother in substantial pain. After trying repeatedly to reach their office, and leaving multiple messages, no one from the practice ever bothered to call me back. Thankfully I was able to have him seen in an emergency appointment by a great local dental practice, (Kowalski Dental) who quickly recognized the issue and immediately prescribed antibiotics and a plan to remove the damaged tooth. After what I've seen the last couple of visits to Aspen Dental in both Haverhill MA and Seabrook NH, I STRONGLY advise you go elsewhere...virtually anywhere but this clown show disguised as a dental practice. read more

I have been going to Aspen dental for 2 years now, each time I go there is a problem with my insurance paying for the service. The service is good the people are professional, but they are very unorganized when it comes to insurance claims. It always has to due with the doctors in the office , If they use a diffrent doctor the insurance doesn't know and refuses to pay. I have to get on the phone , for what seems hours to get my claim paid. If you don't want the insurance hassel, don't go to Aspen Dental in Haverhill read more

I had the worst dentist experience EVER at Aspen Dental! I moved to the area back in September and by March I was past due for a cleaning and thought, "Okay, time to find a dentist in my new town." Now I know to avoid any medical places that are in strip malls, even if they are next to Walgreens. I walked in, signed in, and when I was called in, I was greeted by a woman who has no bedside manner whatsoever, who directed me to the X-ray machine. Here I am, a new patient, and had no idea that the latest dental technology required EIGHTEEN x-rays!! There was no discussion about what was about to happen, she just kept coming back and pulling out the plastic thing and shoving it back in. I had to ask before I could get information out of her. After that was finally done, I was moved to one of the "cubicle" dental chairs, complete with a fancy flat screen TV, where I could look at my fancy new x-rays up close. I was greeted by Dr. Sokolo (sp?), who said hello, and didn't seem to care about how I felt about the x-ray experience. Again, no bedside manner. She then looked at my x-rays quickly and saw a tiny little speck of a dot: "Ohhh, that's an infection, you need a root canal!" No questions directed to me about symptoms, feelings, etc., just flat out diagnosis in a matter of 10 seconds. The only question I got was, "Have you fallen on your face recently?" How's that for a professional medical question? (and no, I hadn't, and I had no symptoms of any sensitivity to hot/cold, etc. to indicate that I had an infection) So she then suggests doing ANOTHER x-ray just on that one tooth, and lo and behold there was NOTHING there when she looked at it. I was then free to go, but she wanted to consult with a specialist about my records. I later called and insisted that no consultation occur (because I certainly wasn't going to pay for it since I knew my limited health plan at the time wouldn't). I also went back and paid $10 to get a xerox copy of my fancy x-rays to take to a REAL dentist, which I did the following week and had a much more positive experience. I cannot believe Aspen Dental is in business, their office is prime evidence that we need a new health system in this country. read more

My husband went to Aspen Dental for a sore tooth. He got only x-rays AND a piece of paper that says he needs $14, 985. in dental work. They tried to tell him he has gum disease, NOT, needed a crown but no root canal, AND he doesn't even have a cavity. DO NOT GO TO THEM. They will not even clean your teeth on the first visit, must be done in "follow ups." I called them myself to ask if they have a New Patient Special and got a huge long paragraph answer. Blah, Blah, Blah! read more

I would give them 0 Stars if I could but it wont let me post unless I give 1. Never again will I set foot in an Aspen Dental. One is just as bad as the other. I had a sugar attack and passed out landing on my face and breaking two teeth, and needing 9 stitches in my chin. I made an appointment with Aspen Dental to have the teeth removed. I explained that I was in pain and need them out right away. Also that I was on a limited budget as my wife has been on unemployment. I bought into a discount dental plan called Carington 500 that FUNNY, seems to only work with Aspen Dental. It makes simple extractions 68 dollars. I got to the Methuen office to find that had lost my chart and needed to take full xrays again. WHICH THEY CHARGED ME FOR. Then after the xrays and an exam I was told two teeth had to come out. I'm no dentist and I knew that. I was then brought out of the room and discharged. YES DISCHARGED. Still with two broken and pain full teeth in my head. I was told I would have to come back tomorrow losing another days pay, or Saturday and wait a week for the extraction. I called corporate office and complained about the service I had received. I was told to contact Haverhill and make an appointment. I just got home, and guess what...STILL GOT THE TEETH. I was 5 minutes late for my appointment and was told they were not sure if they could still pull the tooth cause I was late. then they said it just a simple extraction so they would do it. When they found out I was on carington 500, they became surgical extractions at 150 each. This place is a rip off. I am with Kim C. I am going to pick up my xrays and taking them to a REAL dentist. read more

I have recently chosen Aspen Dental in Haverhill, MA for my dental care. Like most people I know I have a fear of the dentist. I guess it's some irrational fear of physical pain and....financial pain, however the entire team at Aspen - Haverhill helped ease my anxiety about the process. From Reception, X-Ray Technician, Hygienist, Doctor and Office Manger, their entire team are professional, kind and even have a good sense of humor. I do not have dental insurance, but this office offers very affordable financing plans so that you can afford the dental care you need. There is no pressure to contend with. The doctor suggests a plan of action and you make the decision. So...if you're in the market for a new dentist; give them a call. Jane C. read more

I had seen some less-than-favorable reviews about this place, but had an urgent dental need and was able to get in first thing in the morning. The staff and doctor were very kind and explained everything. I was in at 8 am and out by 9:30 and was very pleased with my visit. Office staff is very caring and friendly. read more

With the charge on my cc that was not authorized by me-- a very nice lawyer with be supporting me with a lawsuit against Aspen Dental.

I hate hate hate the dentist! That being said, the staff at Aspen Dental is beyond phenomenal. The dentist I had worked with my budget, as I had no insurance at the time. He did a fantastic job and I was still able to pay rent/afford groceries that month. Not sure what the deal is with the 1 star reviews, they sure do not reflect the Aspen Dental I am familiar with. Haverhill was the location by the way. read more

Although very satisfied with my prior long-term dentist, they were "out of network" and the uncovered cost were adding up. So switched to Aspen-Haverhill because they were "in network" and presumably lower cost. SUMMARY: This place is just a low caliber, factory francize. My very first hint was told to arrive 15 minutes early at 8:45 yet the entire staff only starting showing up at 09:00. Then followed an extensive series of fancy X-rays and other tests by abrupt staff with no sense of professional decorum. Then they hard sell you on a high priced electric tooth brush. Following this initial "consultation" (no treatments whatsoever) I was charged $100s and then presented with a $2,000-$3,000 "treatment plan". Remembering this is an in-network provider. But the worst part was my subsequent scheduled cleaning by the oral hygienist was cancelled three (3) times in a row as she "called in sick" each time. Upon the fourth attempt to schedule my very first treatment I gave-up. After investing all this time and money, I need to start over. Needless to say, my insurance will not cover a repeat examination a new dentist will almost certainly request, costing me even more money. Heed my advice and stay away from this outfit. read more

I wish Kim C who gave this Aspen Dental in Haverhill one star would give it another try. I just went to Aspen Dental this week I have read both previous reviews on this Haverhill location and agree with The 5 star reviewer. I was impressed with the way I was treated. The female dental assistant who cleaned my teeth is fantastic. She is thorough, extreemely personable and explains everything. I absolutely loved her and will make sure I get her again. I know that, while you may not get the touchy feely service you would get from a dentist who took care of your teeth since childhood, its nice that there is an affordable and friendly alternative. I mean, really...how many private dentists you know will examine and Xray your teeth for free right off the bat? Private dentists are great if you have special dental needs. (Dr Souloitis in Bradford is one) But for those routine cleanings and simple fillings,its better to have someone affordable than nothing at all read more

Just don't go! Beyond bad ! I've never written a bad review. Normally I would just skip it - but I had such a horrible experience, I feel obligated to write one. From my 1st appointment - the woman who did my x rays was a sadist. Due to problems with my jaw,I couldn't get my mouth open wide enough to suit her. So she actually shoved it into my mouth causing unbelievable pain. I was terrified because I couldn't close my mouth. The dentist had to come in & manipulate the hinge? I gave up & said we were through.... Then tried to proceed with the reason I had gone there in the 1st place - a broken filling & tooth. To make a long story short, a root canal from hell didn't work - ended up extracting my tooth which I didn't agree with - Being that I had just moved to the area I didn't have s dentist so felt I had to continue rather than try another...big mistake! After going through hell, I ended up with a bridge due to the nightmare failed root canal & extraction. I can't even add how much this disaster & pain this all cost me. I could go the legal route, but I don't have the energy Do yourself a favor & steer clear of the place read more

This place is geared towards selling you and or overselling you dental services. I gave them a try and found it very expensive and that's after using my insurance which I've been told has top tier excellent coverage. They initially did the exam and gave me a price at the end of around 14000.00 dollars with all but 3900.00 covered by my insurance and hustled me over to another office to sign up for financing ($$$%) after which I declined all services. I went elsewhere to a private dentist and received the exact same services for a final out of pocket cost of 750.00 so the choice is ultimately yours and if you need extensive restoration work as I did than this place isnt the best choice unless you have money to burn. read more

DO NOT GO TO ASPEN DENTAL I did not want to provide any stars, but I could not write a review without doing so. I began the process of getting a bridge in August of 2015. Today is March 24th and though I was to have an appointment in the Methuen office, to have the 3rd and hopefully final bridge put in, they just called and cancelled my appointment. I have had no less than 10 appointments, 4 temporary bridges, and now the 3rd supposed permanent. At this point you may ask, why would I continue this abuse? I will tell you why, they are paid in full for this service and have had my $$$$ since August. The first temporary broke before I got home. They remade it, it fell out in 2 days, which has been the maximum time any of the 4 temporaries have stayed in with the exception of once, where when I went in because my second permanent was done, they did not want to take out the temporary because it was still securely cemented in. They could have asked that on the phone, instead of having me lose yet another days work. Being self employed, if I commit to being there, then I cannot work. I feel they owe me at this point. Why should it take 3 tries to get a bridge right???? And that is assuming the third will be the charm. Their cancellation of today's appointment leaves the answer to that mystery unseen. read more

I can't say enough good things about this practice. From Andrew's great energy when you walk in the door, to the dental hygienists that put you at ease, to the remarkable dentist, and wonderful billing specialists. Every step of the way I felt comfortable and taken care of! I highly recommend this location! read more

I just came from an appointment with Aspen Dental in Haverhill, MA. I broke a tooth over the weekend and yes, they scheduled me right away. I was a new patient. However, the experience was not pleasant and they didn't inspire a great deal of confidence. The technician took an inordinate number of x-rays. Must have been 15-18 x-rays. The technician who took the x-rays was sullen, barely spoke loud enough for me to hear her through her mask, and didn't seem like she was happy to be working there. I was then given over to a series of assistants and finally the dentist. They kept pushing procedures at me, whitening, cleanings, gum care, and gave dire warnings about my teeth, even though they said my teeth and gums were in good shape. No cavities, no gum issues. When I finally saw the dentist, she proposed a venire finish to fix my cracked tooth, but she said that the procedure would probably not work and they would need to do a root canal. When I asked her why not just do the root canal, she said that the stepped procedure was the correct approach. But why perform a procedure, if you don't think it's going to work? When I asked about the cost, she said if the procedure fails, then they will roll the cost into the next procedure. But what about the time and discomfort of doing the procedure, if it's not going to work? And what about the deductible and limits on my insurance? If I spend the money on a failed procedure, I won't have the insurance coverage for the later procedure. The dentist also recommended that another procedure be performed, because I had a small bit of root sticking up from a prior procedure. She said there was a good chance of infection, even though the root has been there for over 10 years. Again, they kept pushing procedures at me, even though my main complaint was the cracked tooth. I was then given to a "payment specialist" to talk about payment options for the procedures. It was like buying a car at a used car dealership. She wasn't clear about what procedures were covered, so I asked for details. She didn't answer my questions clearly, so I had to ask again. And again. I finally got my questions answered. I dropped all of the extra procedures they had pushed at me. You have to pay for the procedure upfront, so I did. After I left, I regretted my decision and made an appointment with another dentist to get a second opinion. When I called Aspen dental to get the x-rays I had just taken, they said they couldn't be released for 2 weeks (even though they are electronic images). When I said I wanted to cancel the procedure, they said fine, but I wouldn't get a refund on my credit card for 2 weeks. The Aspen Dental commercials on TV are cute and funny, but they don't reflect the actual experience at Aspen Dental. At least not the Aspen Dental in Haverhill, MA. Steer clear of these guys, if you can. read more

I am having and have had a very bad experience with this Aspen Dental. I had my upper teeth pulled in August of 2010 and contracted for Dentures. I got temporary dentures. At first as my gums gradually receded, I had to go in for soft relines constantly until finally they were just too big and I was unable to wear them at all, they just fell out (this lasted for months). I was told when I signed my contract that I would get permanent uppers in six months. When the six months was up, it was time to remove my lower teeth and I was told it would be better to wait ANOTHER six months for my uppers so they could fit me with my lowers and uppers at the same time. When it came time to fit my lowers and uppers, I told them that the wax impression was too big on the uppers. I was assured by the dentist that the permanents would fit, that they would be adjusted by the manufacturer. The day I finally went in to get my permanent dentures, in October of 2011, an assistant told me that before I could see my teeth, I had to sign something that stated that if the acrylics, the permanents, needed additional work, I would have to pay for any adjustment. When the permanents were fitted, of course, they were too big and I was told by the assistant that I could just use Fixodent to MAKE THEM FIT, and if I wanted to have them adjusted I would have to pay extra. Between insurance and my out of pocket payments these people have been paid over $7,000.00 for teeth I can't use. They are too big and fall out every time I try to eat, even using Fixodent. This Aspen Dental has not lived up to their contractual obligations to me. BEWARE OF THIS ASPEN DENTAL.....THEY WILL TAKE YOU TO THE CLEANERS - LIKE THEY DID ME!!!!!! read more

I never thought I would enjoy going to a dentist. What a crew, some of the finest warmest, professionals I have ever known. I had a partial made that was the first time ever made right, they are the best from the doctors to the assistants to the Office manager down to the receptionist , thank you all for a comforting experience, peter giannini read more

Love my dental hygienist. He's the best I have ever had. My only complaint is the price of my last visit. I was charged $155.00 for a simple cleaning. I didn't receive any ex rays and I wasn't seen by the doctor. This price seems to high, especially when you don't have dental insurance. Might have to start shopping around. read more

If I could give zero stars I would. I was talked into the highest grade, most expensive dentures. They told me that the way I use my dentures I would be able to have a seven year warranty to cover any future problems I might have. When I first got my dentures they were poorly fitted, had some flaws that were causing so much pain I could not use them. After some visits those discomforts were fixed. As it turned out my lowers don't fit any longer and are useless. The uppers are so worn down that oatmeal is an easy meal for me. I went in to take advantage of the warranty and was told the place had all new people and had changed hands. They would not stand behind their warranty. They wouldn't even refit the lowers. They said they would speak with upper management and get my records, which would be there the next day. I have not heard back from Aspen Dental. I've been holding off this review in hopes they would call but that has not been the case. DO NOT USE ASPEN DENTAL!! Find a reputable professional, not a scam artist up selling garbage. STAY AWAY from them. read more

Called for a painful crown this office did 3 years earlier. Waited 1 week to get in. I get there, signed in. Waited 10 minutes another person came in signed in & was taken right away. I waited another 20 minutes & finally asked if I could be helped. I said I had already signed in. I was told they would see me shortly. I had to fill out all new paperwork because they don't keep records after 3 years so all those xrays & my crown work etc.. are gone?! I filled it all out waited another 10 minutes am asked if I would like to pay for my visit...which I hadn't had yet & it is now 40 minutes past my appointment time. I asked when will I see the dentist was told shortly again. I walked out. I drove 25 minutes there, took time off my job, & was treated terribly. I'm going to find a dentist not a corporation! read more

What a joke. I had a 9:00am appointment and showed up on time. I was taken back at 9:10am and started the x-rays. At about 10:05am I was still waiting for the dentist when an office assistant came back to tell me that the dentist was running late and would be in in another 5 minutes or so. I had made a 9:00am appointment because I needed to be at work by 10:30am and I work 20 minutes away. The office staff knew that the dentist was not in and nobody bothered to tell me at anytime during the hour that I was there. If they do not respect me enough to tell me that the dentist isn't in yet, why would I trust anyone from that office to do any invasive work on me??? read more

Stay away from these idiots. Got an estimate of $3500 after insurance! Went to a real dentist.. estimate was 650.00. They overcharge for everything. Their dentists are encouraged to get as much uneccessary services from you. They sound like sales people. read more

DO NOT GO HERE! My first appointment they made me extremely uncomfortable - talking to each other standing behind my back instead of talking TO ME to my face, which made me feel extremely anxious. I just wanted to get the work done so I figured to just go through with all the procedures with them. They put me on a payment plan for wisdom teeth extraction, root canal with crown, and a cleaning. All of which came out to a large amount but I had figured that it would be as this was a lot of work. So only after I had filled out all of the paper work for the payment plan did they find that it was a good idea to tell me that their oral surgeon (for the wisdom teeth removal) only comes 1 time a month and only on Wednesdays. OH YEAH - And that they don't even know what day until that month. All of this would have been great to know before signing up to get it done with them - As this made the scheduling extremely complicated. Who knew that I WAS SUPPOSED TO ASK what day their surgeon was available? Not me! Anyway, fast forward a month and I find out that the one day that the oral surgeon came in was Oct 30th. I made my appointment at 9:00am at the beginning of the month right when I found out the date. So about 1 week before the date one of the employees calls me up and TELLS ME THAT MY APPOINTMENT IS NOW 11:15. THEY DID NOT ASK ME. So this really got under my skin right away. So on the day of my appointment I go in at 11am and I keep waiting. Finally it's past 11:15 so I was starting to get extremely anxious waiting there without anyone coming to talk to me or get me or start or whatever. So I go up and ask what is the hold up and they told me that they were running behind with their first patient!!!! SO BASICALLY THEY GAVE AWAY MY 9:00 APPOINTMENT!!! Around 11:45 they finally brought me into a room and left me in there for a good 10 - 15 minutes. No one gave me any instructions about what I should do after (like what to eat, what not to do, when to change gauze). Once the procedure was over they just sent me home with a piece of paper saying what to do, but too bad I was too drugged up to read it. They seriously need to get their shit together. I will definitely be trying to get out of my root canal procedure with Aspen to try to go to a place where they actually know what they are doing! read more

I dropped and chipped my false teeth I paid big cash for these teeth. Thousands of dollars I wanted to drop them off to get them repaired and I got nothing but grief. I have a dental emergency I called three of the Aspen Dental no one could help me. Beware of Aspen Dental they are a night mare!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Had a awesome experience from the moment I walked in the door, The front desk person Phyllis was fast and efficient checking me in, to the dental assistant Kristin taking the xrays made me feel calm and comfortable and explained everything as she went, to the hygienist who was phenomenal at my cleaning, the dentist Dr. Sokol for my checkup. the insurance woman Victoria and then the office manager who told me about all the steps I needed. Thanks so much to a great team!! read more

Aspen Dental in Haverhill is by far the best dentist office I have ever been to. I was nervous to go there after reading some reviews but they are the only office that accepts my insurance. I walked in and was greeted right away. I did wait about 10 minutes but I was told after a few minutes "it should not be much longer," so that was nice because I was acknowledged. I got my x rays which were painless and met the doctor, Dr Sopal and she was very nice and explained the work I needed. I was nervous about how much this would all cost so they brought me up front and the girl, Jen explained the pricing and my insurance. She was extrememly knowledgeable and explained all my options. She made me feel very comfortable and I ended up choosing a payment plan with no interest!! I have been there three times and all three times were great experiences. The office staff was very nice and always made me feel comfortable. I have sent my husband and two friends to the office since my initial consult. I think anyone looking for a dentist in the area will be pleasantly surprised! Great office, Great people and great care provided! Thumbs up from me and my family! I am so thankful I went there! read more

Great experience, friendly staff. My first visit to an Aspen Dental and I will be back!

I went to aspen Dental for an extraction on 6/18/12 It was my first visit after Xrays. I was greeted by a woman named Diana.What a nice person she was. She took the time to make me comfortable and saw to it I was taken care of Quickly. Thank you Diana for the great service and for making my visit a pleasant one. Dr. Sokolo was also very nice and did a Great job. read more

Unfortunatley, I have had a very poor experience here. In my first visit, it was crowded and busy and I waited for about a half an hour. They told me I would see the dental hygienest who would check my gums, but she never came. Then without taking a thorough look at my teeth, the dentist I saw that day said, I need to get a tooth pulled. When they looked at the xrays later, they said it was fine nad no big deal. Today I went and had a bad experience as well. That same dentist put a needle into my mouth, but the needle was empty without any novacaine. She said it would take ten minutes to activate, but it didnt work. When I got the fillings put in by another dentist, it was a long drawn out process. My goal now is to find a family dentist or a better establishment where the dentists are experienced and on top of things! read more

They are total con artists don't go. I thought I broke a tooth and since I have terrible anxiety about the dentist I hadn't gone in years so, I found them through my dental insurance website. I chose them cause they were close by and could take me with in a feed days big mistake. When I went in they seemed nice but, the X-ray part was painful and the tech abrasive. They then say cause I haven't been to a dentist in so long I need gum scaling and they would address the broken tooth after cause I wasn't having pain. When I went I had my two nephews in tow and it was hectic but, they didn't explain what the gum scaling procedure entailed they simply gave me the total and setup the appointments. When I got the total of $1,300 i realized it was high but, it's the end of the year and I figured I went over on my benefits cause I have never had gum scaling done. I have the horrible procedure one half by a dental hygienist that forgot to give me half of the after care meds and the other half by Chris who was a lovely person but, after his turn I had lots of pain. I get the benefit breakdown from my insurance and the I see 13 charges of $77 a piece for the antibiotics so, I call them and they explain that the in gum antibiotics aren't covered by insurance. I then called the office about the bill and asked why I wasn't told I advance about the antibiotics not being covered by insurance and the woman proceed to be rude and insisted she told me they weren't when I know she did no such thing. I also asked if oral antibiotics were an option and why I wasn't given that instead she gave me some line about they don't work the same. I then asked are the in gum antibiotics required or recommended and she said they are only recommended. In conclusion I wasn't fully explained a procedure or the extent of the costs incurred and received a treatment that wasn't required leaving me with an additional $1,000 in charges. I definitely feel they are just trying to make money off by not fully explaining things which is terrible when as a patient we rely on medical professionals to help us not rip us off. I'm looking for another dentist and won't go back after this. read more