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    Aspen Dental - Jacksonville, FL - River City

    2.2 (30 reviews)
    Closed Closed
    Updated a few days ago

    Services - Aspen Dental - Jacksonville, FL - River City

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

    Aspen Dental - Jacksonville, FL - River City Photos

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    Stay clear from this location!! I can't speak for all of them but this location is horrible!! My experience here was nothing short of a nightmare!! I had my initial consult, X-rays and cleaning. I was getting 3 permanent implants on the bottom and also entire top gum (to replace my denture). I had to wait a few weeks but they put the screws for the implants on both the top and bottom. They placed the bottom teeth one at a time on different days. The absolute worst was waiting for my top implants to be placed since I couldn't wear my dentures due to the screws being put in.. i NEVER received a TEMPORARY denture that I was told is automatically included and yes I called every other day about it but some days the office was closed. If they couldn't help me they should've sent me to a different location. However I had to stay at this location until my dental implants were placed. I literally went without my entire top implants for 9 MONTHS!! Keep in mind I wasn't able to wear the denture I had because they had placed the screws in for my implants when they did the screws for the bottom three. Even then it took them a few months of me wearing them to get them to fit. To make matters worse my teeth in the top implants began falling out, . In the 2 years I've had them, i had to go in for repairs to replace the missing teeth about 6 or 7 times. The time before the last they repaired 2 teeth and the last time it was 3.To top it off they sent me a bill for over 700.00 and then one for over 500.00 it took weeks to get it straightened out. Now yet ANOTHER tooth fell out. The thought if having to deal with this AGAIN makes me sick I asked the newest manager on my last time there about the 4 year warranty that came with the implants I got the all on four and getting it replaced because I felt they were defective due to numerous teeth on the top keep falling out, they are paper thin and do NOT fit properly (meaning when I'm chewing they pop off and also make clicking sounds) but apparently that's a joke because the manager felt since they've repaired it each time it doesn't warrant a warranty replacement.They don't care about the time or the gas it takes running back and forth or the fact they leave you toothless when you drop them off sometimes. Remember I do NOT have a TEMPORARY therefore they keep the only teeth I have. I have to say the no temporary implant denture makes me feel like they stole money from me since it was part of my pre paid agreement! I'm a disabled senior on a fixed income and I will never be able to replace this defective denture, . I told the manager last time I was there about it all she did was talk at me and down to me. I told her I was going to retain an attorney she said good luck with that we have lots of attorneys so go ahead! She mocked me by saying and what they're defective because you say so?!?!? I said no because they are ill fitting, the teeth keep falling out and they are seriously paper thin. I explained what the first manager told me about the warranty saying it could be replaced and a dental assistant and the young lady that made them at which she demanded names, I told her the turn over here is high. I got nowhere so if you go here make sure you write every name you speak to down!!

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    4 months ago

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    8 months ago

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    7 months ago

    Billing. Billing. Billing. I've never had a dental office/billing experience like this before. Won't be continuing care here, unfortunately.

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    6 months ago

    Appointment made for incorrect procedures causing me to have two co-pays and return at later date. If you're really in pain don't go there

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    9 months ago

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    6 years ago

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    I'm happy to hear that, Veronica. Thanks for sharing! - Dawn, ADMI

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    9 years ago

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    Did not wait long to be seen.

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    Aspen Dental - Jacksonville, FL - River City - generaldentistry - Updated June 2026

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