This place is ridiculous. They canceled my appointment because I did not call them back to confirm. Nowhere in there communication to me shows that if you don't confirm, it will be canceled. I took time off work to get here and very disappointed by their unprofessionalism. I even prepaid for this work. Go elsewhere!! read more

Aspen Dental on Chippewa Street: I do NOT recommend this office, despite most of the staff was friendly. The hygienist opinion was that I needed a deep cleaning and for this deep cleaning I should have paid over thousand dollars despite my insurance. The dentist said they would treat me before this deep cleaning was not done. Even the lady at the front desk was arguing that I need a deep cleaning when I wanted to schedule a normal appointment for a regular cleaning. I went for a second opinion into another office of Aspen Dental. They told me that no deep cleaning is needed, because I have healthy gums. Deep cleaning is for inflamed gums. I seemed to me that the management in the Chippewa office wants to make money and not really treat and help people. Be aware of this! Go for a second opinion if they "demand" deep cleaning. read more

Excellent staff and quality care. The hygienist was extremely talented and the crowning process was smooth.

I took my disabled sister here for a cleaning. That's what I made the appointment for. After an hour, I was called back to discuss her treatment plan. I was completly shocked by a plan that started with a deep cleaning and thousands of dollars. It seems nothing could be done until we agreed to the costly and painful procedure of deep cleaning. I said we would need to think about it and at that point I felt the sales rep. became too aggressive. We left and on the way home my sister said she didn't even get her teeth cleaned, all they did was take xrays. I wish I would read the Aspen Dental reviews before I made this appointment. I don't think my experience was site specific-it seems to be Aspen's operating model. read more

Lexi was AMAZING! I usually have horrible dental anxiety but she put me at ease. You can tell she cares and gave me real tips to maintain my smile at home. I'm very grateful. read more

Aspen Dental - Brentwood, MO has horrible communication. They over charged me, did not communicate with my insurance company, and did not deliver my, paid in full, service on time. A simple call would have saved me time and money. I will not be using Aspen Dental in the future. The dentist also should have used mouth wash before the consultation. read more

This is actually my second time receiving services from Aspen dental. The first time was not that great about seven years ago, but I figured I'd give them another try in Saint Peter's. They have tactics that will get you to sign up for the insurance however what you came in there for you don't get and you end up paying out-of-pocket anyway, example. I went in for composite for my four front teeth. They informed me that they would like to do a periodontal treatment before putting it on my teeth. I apply for the credit however they told me that there's absolutely no way that they're going to put composite on my teeth before the periodontal treatment which took all of my CareCredit and I would end up paying $800 out-of-pocket now I'm paying for $2900 in periodontal treatment and I still don't have my composites Done. The second issue is the receptionist Nicole I was trying to get clarification on my refund. Nicole was absolutely rude. Every single time the first time she talks so fast and got off the phone with me. I didn't understand anything. The second time I called. I asked her could you please slow down so I can hear you she did not like that and she was very rude to me and hung up the phone. The third time I called. I asked her could I speak with the office manager, she informed me that he would give me a call back. He didn't call back in two hours so I gave them a call back. She was upset that I kept calling and told me Miss Griffin. He will call you when he is free and hung up the phone. I called at least 10 to 15 times more and she picked up the phone and hung up and never said hello until the GM happen to be in the office and handled the situation for me. She even agreed that Nicole talks fast when she's on the phone, but however, I don't think she knows that she talks so fast that the customer doesn't understand anything and it sounds very rude. I hate that I am now paying a bill for Aspen dental and I will now have a $3000 credit that I will never use because I will never go to Aspen dental again read more

Terrible customer service CHIPPEWE.. office manager argumentative with patients in front of other patients I smelled liquor on her breath she came in defense of the lady with her exact last name who aggressively spewed the gross phone policy she states was put in place specifically by the dentists at this particular location.. I haven't spoken to a responsible party abt the situation which is quite off putting I would NOT recommend if I had checked the reviews before had instead of while I was there I would have NEVER went the work was said to be less than up to par read more

Lemay Ferry Rd-I wish I could give a zero stars. My insurance changed and they were the first to pop up in my Network and was able to get my daughter in right away. When she went they told her that she had 10 cavities, that she needed a crown, a deep cleaning and they she was in the early stages of gum disease. Mind you she is 22 and a freak about her teeth. They put together a treatment plan and told her the price of $5000 DOLLARS after insurance and would finance it at $141 a month and a $256 down payment to be able to schedule the 1st appointment. She called me right away and they would not talk to me to answer my questions even with her permission and we were on FaceTime and she would not even look at me. She just kept referring to the treatment plan. I was questioning the diagnoses and of course the cost. I told her that we were going to get a 2nd opinion, which she had a week later. She had 1 cavity and the start of 2 more that they would watch. She did not need a deep cleaning nor did she need a crown and nor did she have the begins of gum disease. This led me to read the BBB reviews and google reviews, I was mortified of how many other stories that were so similar. That they over diagnose and WAY over charge. When I called to express my concern and let them know of the findings of the 2nd opinion. They only said that I was entitled to my own opinion and every Dr has their own professional treatment plans. I let her know of the reviews that are out there and that I would be giving my review as well. I really hope others reading the reviews take head and DO NOT USE Any of the Aspen Dental facilities. They are popping up like Walgreens on every corner and VERY clear that they only interest that they have is making a buck and not the best interest of the patient. read more

They do not know how to make partials whatsoever. I'm on partial number five and it fits terrible and feels even worse. Their physician team is truly incompetent with any regards to quality of product and also empathy towards the patient. I demand answers and to be treated with dignity. read more

Too expensive. Teeth cleaning $2,700 that's after my insurance never will I ever go there again

This was a terrible experience. I arrived and the whole staff was on lunch until 2pm which is very unprofessional. I finally get called and then I am led to the exam room after x rays and the whole process for a basic exam is an hour. I was waiting around half the time. After all this I am called to another room to schedule my actual cleaning. Why wouldn't it be within the same day? This was not explained correctly or I would never have came here. I tried to schedule and they don't even have a full time dental hygienist on staff so I would have to wait until October. And I dealt with Britnee who is very very rude. I called back to schedule my appointment and I was on hold for a very long time both times and no one ever responded. Really terrible experience. read more

Bottom plate broke, paid cash for new teeth that have crumbled 2 years in. The fit was never good I never went back because the vibe was way off! Customer service was subpar. I'd never recommend Aspen on Chippewa to anyone! read more