I decided to try this dental office because they offered an affordable new patient exam, X-Ray and…read morecleaning for $59, and it was well worth it. The hygienist was okay--not especially friendly, but she did her job professionally. Dr. Derek, on the other hand, was much more personable. I appreciated that he didn't try to recommend or pressure me into unnecessary procedures or treatments, which can be hard to find these days. The office itself is nice, although I've certainly seen fancier dental offices. In my experience, those upscale offices are often the ones trying to sell you treatments you don't really need, so I actually appreciated the straightforward approach here. Overall, I had a good experience and will definitely return because of the affordable pricing and honest care.

The dentist has no good bedside manner. says hello from the door behind me and seldom shows his…read moreface. I'm very concerned about the work being done as to its quality.

If you're looking for a Professional , Friendly environment with top of the line advice for…read moretreatment well look no further, this office reminded me of the way a real dentist office greets their new patient. Warm welcome as soon as you enter the office with smiles and prompt attention. I noticed within the first few minutes that I have found a new home for all of my dentistry needs. Thanks for making me feel comfortable and being very honest keeping my health needs in first priority, no haggle, no stress, no problem.

Very Disappointed With My Experience!…read more The dentist who originally treated me did excellent work, but unfortunately, he left this company. Since then, my experience has been completely different. I have received unexpected bills that I was not made aware of beforehand, and I have also experienced dental work that I was not satisfied with. What has been most frustrating is that the current dentist has not properly addressed or corrected mistakes from previous work. I believe patients should be fully informed about any costs before receiving treatment, and if something goes wrong, there should be an effort to make it right. Please be advised and do your research before choosing this location. Based on my recent experiences, I would personally recommend looking elsewhere. I do want to say that the ladies at the front desk have always been extremely sweet, professional, and helpful. They are doing what they are instructed to do, so I don't believe they should be blamed for problems with the dental care itself. UPDATE: I have since found a new dentist who has been AMAZING! The work ethic is excellent, the dental care has been much better, and there have been no surprise or hidden fees. I am very happy with my decision to make a change.

I will say this was the most thorough dental exam I have ever had! I went in as a new patient for a…read morecleaning and had an extensive exam with X-rays, then examined by the dentist, then the cleaning! I'm sure it was the best cleaning I've ever had! The staff was very professional and knowledgeable, and the dentist was great! Extremely happy I did my research! You will not be disappointed! I will say, make sure you have plenty time! It took at least 1.5 hours! But well worth it!! My teeth are whiter than ever!

I have been with is office over two years and from the staff to my dentist all are professional…read moreand caring. I completely recommend this office and I have to my own family and friends.

High pressure sales tactics to get you to do a deep cleaning. Promising that it will not cost you…read moreanything, your insurance will cover the full cost only to get a $400 bill about a month later. Stay as far away as you can.

this is the first dentist in almost 7 years that I actually don't mind going to. She listens. She…read moredoesn't rush you. You can tell she's compassionate and

*PUSHES PEOPLE TO COME IN WHEN RUNNING FEVERS - DO NOT COME IF YOU DON'T WANT TO GET SICK!*…read more Office staff will bill people who don't show up for their appointments when sick, even if they are running fevers (as they did for us). Otherwise the sick patients have to face an irrefutable bill. We were billed $50 because my wife woke up running a fever shortly after I had to cancel because I had gotten sick. Logical no-show cancellations make sense of course. But forcing people to come into the office while running fevers, and back-to-back family illness (which makes sense given we live together that we would catch from each other)? If you or someone in your household gets sick on an appointment day, know that you will be billed! And when you're in the office, know that the other patients might be coming in while sick, as they will be billed if they don't show up. We had chosen Heinecke Family Dentistry because they were not a big chain and seemed genuinely family-run. After spending several thousand dollars on extensive dental work out of pocket, they drew a hard line that we pay another $50 for getting sick, or never come back. The worst part is the duplicity of seemingly like a genuine and compassionate place, but actually have no issue tossing out two patients who have been coming for years for not coming in when sick. Thankfully we found another family-owned dentist office where we don't have to worry that other patients will be coming in while running fevers under threats of fees if they no-show for illness. Do NOT recommend.

Myself and my wife have been going here for years. My most recent cleaning visit resulted in damage…read moreto my repaired tooth. I did not even realize it until I got home and looked in the mirror. In hindsight I should have been tipped off when I was rushed out without even seeing the dentist. Pain cold distant experience that left me mutilated.

I rarely leave negative reviews, especially because my first appointment with Dr. Ledger was…read moreexcellent. He was warm, friendly, and made me feel completely at ease. Going into my first filling, I actually felt confident because of how positive that initial experience had been. Unfortunately, today's appointment was the complete opposite. From the moment he walked into the room, he was cold and dismissive. I tried to joke that I wasn't ready yet, hoping to ease my nerves, but he didn't respond. I reminded him that I get very shaky from local anesthetic, and instead of offering reassurance, he said, "You've had a lot of dental work. This is all we've got. You'll be fine." During the procedure, he placed and tightened the thin metal matrix band around my tooth. As soon as it was tightened, I could clearly feel it digging and stabbing into my gum line. This wasn't pressure--it was sharp, localized pain exactly where the band was pressing against my gum. I told him I was in pain, but he argued that it was "just pressure." No, it was pain. I tried to explain that it genuinely hurt, but he became irritated and told me there was nothing he could do about it. The pain continued the entire time the band was in place. At that point, I stopped saying anything and just lay there with tears running down into my ears while he continued working. His incredibly kind assistant quietly wiped away my tears and showed me more compassion than the person performing the procedure. After the anesthetic wore off, my gum remained sore, and I now have a cut along my gum line. After the procedure, instead of apologizing or acknowledging that I had a painful experience, Dr. Ledger asked if I had generalized anxiety. I told him no. It felt like he was trying to blame my reaction on anxiety instead of accepting that I had repeatedly told him I was in pain. I told him I would never come back. His response was, "Really? Wow." He then walked out of the room repeating, "Wooow." I want to be very clear that every other member of the office was wonderful. The front desk staff, hygienist, and assistant were all kind, compassionate, and professional. They deserve five stars. I genuinely feel bad that they have to work with what can only be described as a Dr. Jekyll and Mr. Hyde personality. I know Dr. Ledger personally responds to his reviews, so I'll say this directly: Do better. Patients shouldn't have to argue with their dentist about whether they're feeling pain. If a patient tells you something hurts, listen. Even if there's no alternative, empathy costs nothing. No one should leave a routine filling appointment in tears, be left with an injured gum, and then have their experience dismissed as anxiety. I told you from the very beginning that I was uncomfortable and afraid of dental work. Instead of helping me through that, you made one of my biggest fears come true.

This used to be a great office years ago, but after management and most of the staff changed it is…read morejust a place that cares only about money not the patients. I was told I needed fillings done for micro cavities that were neither felt nor bothersome in any way (micro cavities do not require treatment I have since learned). I also went through 4 different hygienists in 2 years, the last 2 of which were absolutely terrible, frankly the worst I have ever experienced, and I like getting my teeth cleaned. They also didn't give me my records when I requested them just to discover thorough records were not being kept (violation of Dental Ass. regulations). Please do some research first before choosing a dentist. Beware of this place.

My experience with this office was overall very positive. I am a VA patient so this was community…read morecare for me because it was not available in the VA. I needed it for a very long time to get cleared for another treatment and it was very delayed to this office with multiple antibiotics for incurring problems. They were very poor on their communication about pain medication after a surgery. They called hydrocodone with acetaminophen Tylenol, three which is horribly the wrong name for a medication. After 7 teeth are pulled orseven bones are broken. I expect to have pain medication for more than 24 hours which they did not do. They also did not put in my pain medication until after my surgery and I did not get medication for six hours after the surgery.. I have osteoporosis and I've had 17 broken bones in the last three years so I know what pain is. My needs should be met adequately. I think it is a very big risk to not adequately. Give pain medication and make people desperate, proper relief and that's how many hell 22 veterans a day end up dead. Have a nice day.

Dentist was good, dealing with the office with the insurance claim was slow and unroductive. They…read morewanted full payment and would refund the difference. Previous review reported issues with that.