Stay far away .pulled out 2 teeth instead of one Terrible experience. In pain. No medication.read more

UPDATE: My mother contacted another dentist who does not take her insurance. The fee for a routine…read moreteeth cleaning at that office is $120, sans insurance. Shuayb, we appreciate you suggesting we get a second opinion, and we further suggest others do same. ORIGINAL: This place scammed my elderly mother! They told her that her insurance copay for a routine teeth cleaning is $300! For shame!!!

I rarely leave negative reviews, especially because my first appointment with Dr. Ledger was…read moreexcellent. He was warm, friendly, and made me feel completely at ease. Going into my first filling, I actually felt confident because of how positive that initial experience had been. Unfortunately, today's appointment was the complete opposite. From the moment he walked into the room, he was cold and dismissive. I tried to joke that I wasn't ready yet, hoping to ease my nerves, but he didn't respond. I reminded him that I get very shaky from local anesthetic, and instead of offering reassurance, he said, "You've had a lot of dental work. This is all we've got. You'll be fine." During the procedure, he placed and tightened the thin metal matrix band around my tooth. As soon as it was tightened, I could clearly feel it digging and stabbing into my gum line. This wasn't pressure--it was sharp, localized pain exactly where the band was pressing against my gum. I told him I was in pain, but he argued that it was "just pressure." No, it was pain. I tried to explain that it genuinely hurt, but he became irritated and told me there was nothing he could do about it. The pain continued the entire time the band was in place. At that point, I stopped saying anything and just lay there with tears running down into my ears while he continued working. His incredibly kind assistant quietly wiped away my tears and showed me more compassion than the person performing the procedure. After the anesthetic wore off, my gum remained sore, and I now have a cut along my gum line. After the procedure, instead of apologizing or acknowledging that I had a painful experience, Dr. Ledger asked if I had generalized anxiety. I told him no. It felt like he was trying to blame my reaction on anxiety instead of accepting that I had repeatedly told him I was in pain. I told him I would never come back. His response was, "Really? Wow." He then walked out of the room repeating, "Wooow." I want to be very clear that every other member of the office was wonderful. The front desk staff, hygienist, and assistant were all kind, compassionate, and professional. They deserve five stars. I genuinely feel bad that they have to work with what can only be described as a Dr. Jekyll and Mr. Hyde personality. I know Dr. Ledger personally responds to his reviews, so I'll say this directly: Do better. Patients shouldn't have to argue with their dentist about whether they're feeling pain. If a patient tells you something hurts, listen. Even if there's no alternative, empathy costs nothing. No one should leave a routine filling appointment in tears, be left with an injured gum, and then have their experience dismissed as anxiety. I told you from the very beginning that I was uncomfortable and afraid of dental work. Instead of helping me through that, you made one of my biggest fears come true.

This used to be a great office years ago, but after management and most of the staff changed it is…read morejust a place that cares only about money not the patients. I was told I needed fillings done for micro cavities that were neither felt nor bothersome in any way (micro cavities do not require treatment I have since learned). I also went through 4 different hygienists in 2 years, the last 2 of which were absolutely terrible, frankly the worst I have ever experienced, and I like getting my teeth cleaned. They also didn't give me my records when I requested them just to discover thorough records were not being kept (violation of Dental Ass. regulations). Please do some research first before choosing a dentist. Beware of this place.

I have been a patient of this practice for 8 yrs. I worked in the dental field for 30 yrs. as an…read moreassistant and office mgr. This office is friendly, well run, my crowns have fit perfectly when they have been needed. They adapt to whatever my needs have been. The hygienist, Jaime, is wonderful. Love this practice.

I called the office on Wednesday to set up a new patient visit & cleaning. Received an appointment…read morefor the following afternoon with Katelyn. Katelyn was thorough, kind, professional, friendly & welcoming. We relocated last year, but I was traveling back to Atlanta for dental appointments. Replacing my dentist was not something I wanted to do & is a high bar to beat, but this office met the challenge. Next cleaning scheduled. New to the area? I recommend this office!!! Very accommodating & welcoming!!

Stay away!! I had a very disappointing experience at this dental office…read more I went in for a routine cleaning that should have been covered by insurance, but was pressured into a "deep cleaning" instead. I paid $317 out of pocket for a procedure that lasted under 30 minutes and didn't feel thorough--I could still feel tartar afterward. I've had regular cleanings elsewhere that were much better. Also, the hygienist kept saying that she has another patient and that she needs to be rushed and can't take her time. It felt like they were more focused on upselling than providing quality care. When I raised my concerns, the front desk told me they didn't want to see me as a patient anymore, instead of addressing the issue. I would be cautious about agreeing to additional procedures or charges here.

This was my first visit with Dr. Maggie Bressler as a new patient and I am thoroughly impressed!…read moreFrom the front desk & dental imaging to the assessment of my teeth and cleaning, everyone was so professional and kind. The office was very clean, and Dr. Bressler used a state-of-the-art 3-D imaging program to show every angle of my teeth and what needed to be done. I felt very confident with her assessment.

My experience with this office was overall very positive. I am a VA patient so this was community…read morecare for me because it was not available in the VA. I needed it for a very long time to get cleared for another treatment and it was very delayed to this office with multiple antibiotics for incurring problems. They were very poor on their communication about pain medication after a surgery. They called hydrocodone with acetaminophen Tylenol, three which is horribly the wrong name for a medication. After 7 teeth are pulled orseven bones are broken. I expect to have pain medication for more than 24 hours which they did not do. They also did not put in my pain medication until after my surgery and I did not get medication for six hours after the surgery.. I have osteoporosis and I've had 17 broken bones in the last three years so I know what pain is. My needs should be met adequately. I think it is a very big risk to not adequately. Give pain medication and make people desperate, proper relief and that's how many hell 22 veterans a day end up dead. Have a nice day.

Dentist was good, dealing with the office with the insurance claim was slow and unroductive. They…read morewanted full payment and would refund the difference. Previous review reported issues with that.

I was welcomed as a patient with the staff that was attentive and knowledgeable. My procedure was…read morediscussed with me to the point of competition. I would highly recommend this practice!

By far the worst dentist that's ever been in my mouth and I am 67 years old. In my opinion Dr. Muir…read morepulled a Bait and Switch on me! I went in for an all on 4 and he sat me down in this and showed me these beautiful teeth on his desk that look so real and natural and he said to me that my permanent teeth would look something like the ones on his desk. Of course I was very excited to have a new smile so I agreed on the up front price of approximately 25k and I paid for it. The nightmares begin right after surgery. My temp teeth fit okay, my permanent teeth seems to me in my mouth to be twice as big as my temp teeth, one to two weeks after my perm teeth were installed the screws started backing out and the bottom screws fell out. The teeth are so big in my mouth that I have a shelf on the top and the bottom of my mouth, each time I eat food it gets stuck on the shelves and I have to rinse as soon as I am done eating no matter where I'm at which means I can no longer eat out. There is so much more to this story. Why in the Hell should I have to pay close to 18k to another dentist to remake my teeth that would properly fit in my mouth and also that look natural. I told Dr. Muir that I did not take these measurements of my mouth, I did not manufacture these teeth. In my opinion my mouth looks like the guy on the movie Mask.....Dr. Muir I want a refund so that I can have teeth placed in my mouth that fit and look naturally.

*PUSHES PEOPLE TO COME IN WHEN RUNNING FEVERS - DO NOT COME IF YOU DON'T WANT TO GET SICK!*…read more Office staff will bill people who don't show up for their appointments when sick, even if they are running fevers (as they did for us). Otherwise the sick patients have to face an irrefutable bill. We were billed $50 because my wife woke up running a fever shortly after I had to cancel because I had gotten sick. Logical no-show cancellations make sense of course. But forcing people to come into the office while running fevers, and back-to-back family illness (which makes sense given we live together that we would catch from each other)? If you or someone in your household gets sick on an appointment day, know that you will be billed! And when you're in the office, know that the other patients might be coming in while sick, as they will be billed if they don't show up. We had chosen Heinecke Family Dentistry because they were not a big chain and seemed genuinely family-run. After spending several thousand dollars on extensive dental work out of pocket, they drew a hard line that we pay another $50 for getting sick, or never come back. The worst part is the duplicity of seemingly like a genuine and compassionate place, but actually have no issue tossing out two patients who have been coming for years for not coming in when sick. Thankfully we found another family-owned dentist office where we don't have to worry that other patients will be coming in while running fevers under threats of fees if they no-show for illness. Do NOT recommend.

Myself and my wife have been going here for years. My most recent cleaning visit resulted in damage…read moreto my repaired tooth. I did not even realize it until I got home and looked in the mirror. In hindsight I should have been tipped off when I was rushed out without even seeing the dentist. Pain cold distant experience that left me mutilated.

I can't say enough good things about this practice. I am visiting my mom from out of state and…read morechipped my front tooth. I made an appt with Aspen Dental for the next day. Dr. M and the staff (shout out to Mica for finding out my cost after insurance) were warm, welcoming, and knowledgeable. Dr. M repaired my very chipped tooth and made me feel so much better about myself for the remainder of my time in Florida. I liked the practice so much that I might continue my dental care here in Florida! Thank you again, Aspen Dental!

Saw them for some procedures initially. They were happy to get me in and get my business as a new…read morepatient. After having several issues I needed to see a dentist for as an existing patient they could never schedule an appointment earlier than weeks out despite being in pain and having "new patient" appointments available same / next day. Now they sent me a bill for money on a procedure done over a year ago despite paying up front and having insurance to cover it. Called their billing department and there is no method of escalation or having them resolve it other than pay it. When I had procedures done I attempted to follow up with some issues I was having and never received a call back.

Lack of professionalism when it comes to communicated delays and wait times. Waited for 30 minutes…read morewith zero assistance. Practice manager is rude as well stating "this is how dental offices work".

First time here. Reception with braids,social all smiles very helpful. Dental hygienist also…read moresmiles,social and patient. Dr Amelia. Took time and listened, explained why things needed to be done and was gentle and sooo patient with me. And Carol explained more and was helpful and smiled. Good experience ​

I will say this was the most thorough dental exam I have ever had! I went in as a new patient for a…read morecleaning and had an extensive exam with X-rays, then examined by the dentist, then the cleaning! I'm sure it was the best cleaning I've ever had! The staff was very professional and knowledgeable, and the dentist was great! Extremely happy I did my research! You will not be disappointed! I will say, make sure you have plenty time! It took at least 1.5 hours! But well worth it!! My teeth are whiter than ever!

I have been with is office over two years and from the staff to my dentist all are professional…read moreand caring. I completely recommend this office and I have to my own family and friends.