I rarely leave negative reviews, especially because my first appointment with Dr. Ledger was…read moreexcellent. He was warm, friendly, and made me feel completely at ease. Going into my first filling, I actually felt confident because of how positive that initial experience had been. Unfortunately, today's appointment was the complete opposite. From the moment he walked into the room, he was cold and dismissive. I tried to joke that I wasn't ready yet, hoping to ease my nerves, but he didn't respond. I reminded him that I get very shaky from local anesthetic, and instead of offering reassurance, he said, "You've had a lot of dental work. This is all we've got. You'll be fine." During the procedure, he placed and tightened the thin metal matrix band around my tooth. As soon as it was tightened, I could clearly feel it digging and stabbing into my gum line. This wasn't pressure--it was sharp, localized pain exactly where the band was pressing against my gum. I told him I was in pain, but he argued that it was "just pressure." No, it was pain. I tried to explain that it genuinely hurt, but he became irritated and told me there was nothing he could do about it. The pain continued the entire time the band was in place. At that point, I stopped saying anything and just lay there with tears running down into my ears while he continued working. His incredibly kind assistant quietly wiped away my tears and showed me more compassion than the person performing the procedure. After the anesthetic wore off, my gum remained sore, and I now have a cut along my gum line. After the procedure, instead of apologizing or acknowledging that I had a painful experience, Dr. Ledger asked if I had generalized anxiety. I told him no. It felt like he was trying to blame my reaction on anxiety instead of accepting that I had repeatedly told him I was in pain. I told him I would never come back. His response was, "Really? Wow." He then walked out of the room repeating, "Wooow." I want to be very clear that every other member of the office was wonderful. The front desk staff, hygienist, and assistant were all kind, compassionate, and professional. They deserve five stars. I genuinely feel bad that they have to work with what can only be described as a Dr. Jekyll and Mr. Hyde personality. I know Dr. Ledger personally responds to his reviews, so I'll say this directly: Do better. Patients shouldn't have to argue with their dentist about whether they're feeling pain. If a patient tells you something hurts, listen. Even if there's no alternative, empathy costs nothing. No one should leave a routine filling appointment in tears, be left with an injured gum, and then have their experience dismissed as anxiety. I told you from the very beginning that I was uncomfortable and afraid of dental work. Instead of helping me through that, you made one of my biggest fears come true.

This used to be a great office years ago, but after management and most of the staff changed it is…read morejust a place that cares only about money not the patients. I was told I needed fillings done for micro cavities that were neither felt nor bothersome in any way (micro cavities do not require treatment I have since learned). I also went through 4 different hygienists in 2 years, the last 2 of which were absolutely terrible, frankly the worst I have ever experienced, and I like getting my teeth cleaned. They also didn't give me my records when I requested them just to discover thorough records were not being kept (violation of Dental Ass. regulations). Please do some research first before choosing a dentist. Beware of this place.

I have been a patient of this practice for 8 yrs. I worked in the dental field for 30 yrs. as an…read moreassistant and office mgr. This office is friendly, well run, my crowns have fit perfectly when they have been needed. They adapt to whatever my needs have been. The hygienist, Jaime, is wonderful. Love this practice.

I called the office on Wednesday to set up a new patient visit & cleaning. Received an appointment…read morefor the following afternoon with Katelyn. Katelyn was thorough, kind, professional, friendly & welcoming. We relocated last year, but I was traveling back to Atlanta for dental appointments. Replacing my dentist was not something I wanted to do & is a high bar to beat, but this office met the challenge. Next cleaning scheduled. New to the area? I recommend this office!!! Very accommodating & welcoming!!

I will say this was the most thorough dental exam I have ever had! I went in as a new patient for a…read morecleaning and had an extensive exam with X-rays, then examined by the dentist, then the cleaning! I'm sure it was the best cleaning I've ever had! The staff was very professional and knowledgeable, and the dentist was great! Extremely happy I did my research! You will not be disappointed! I will say, make sure you have plenty time! It took at least 1.5 hours! But well worth it!! My teeth are whiter than ever!

I have been with is office over two years and from the staff to my dentist all are professional…read moreand caring. I completely recommend this office and I have to my own family and friends.

My insurance approved crowns but they neglected to contact me. I had only a couple of months to…read moreget it done now my new insurance doesn't cover them. They have young ladies doing the appointments AND insurance. Not good, insurance is complicated. Thanks for nothing! I wouldn't have given them one star but the hygentist did a great job cleaning my teeth.

We Do Not Recommend Bright Now! Dentist of Springhill!…read more I had a very frustrating visit to Bright Now! Dental & Orthodontics in Spring Hill. From the moment I walked in, the staff seemed unorganized and unprofessional. I had an appointment scheduled that they couldn't find even though I showed them the confirmation email and text reminder, but I still had to wait for over 30 minutes past my appointment time before being seen. The receptionists weren't very friendly or welcoming either. She was extremely distracted by the music videos on her phone and facebook. When I finally got in, the experience just got worse. The office was dirty, and it didn't look like it had been cleaned properly in a while. The waiting area had trash on the floor, and the examination rooms didn't seem much better. On top of that, the dental tools they used looked dirty, crusty and unsterilized, which made me feel uncomfortable and concerned about hygiene. The dentist didn't take the time to explain the procedures clearly or listen to my concerns and was just taking on $$$ for what they wanted to. It felt rushed, like they just wanted to get through the appointment as quickly as possible. The office also smelt moldy and felt really stale and uncomfortable, which just added to the negative experience. To make matters worse, I was way overcharged for services I didn't even receive. After calling 12 times and leaving voice mails over a month when I finally reached someone in the office to ask for a refund, they refused to take responsibility and completely brushed off my concerns. I tried speaking to the manager, but she didn't seem to care at all and I was told someone would call me back. It's incredibly frustrating to be treated like this, especially when they are in charge of your health and money. They also tried to upsell unnecessary treatments and were very pushy about it. I didn't feel like my health and well-being were the priority here, just the bottom line. I won't be returning and would definitely recommend finding a different dental practice in the area. If the office was as dirty the day I was there, how clean is the tools they are using in your mouth to drill in your bones and teeth??

If you're looking for a Professional , Friendly environment with top of the line advice for…read moretreatment well look no further, this office reminded me of the way a real dentist office greets their new patient. Warm welcome as soon as you enter the office with smiles and prompt attention. I noticed within the first few minutes that I have found a new home for all of my dentistry needs. Thanks for making me feel comfortable and being very honest keeping my health needs in first priority, no haggle, no stress, no problem.

I don't like to write something negative BUT, I had $7,000 worth of crowns done by two different…read moredentists as the first one left and the second one has also left and now there is a third DDS there. The problem that the second DDS put the crowns in wrong and I now lisp, I can't chew on that side because my teeth hit . I also have to sleep with a night guard! The third DDS, a nice man, didn't want to file the crowns, for free, because he didn't put them in. Mind you my check was to Gentle Dentist not Dr Joe, DDS. So, I am now talking with Nancy a manager and she will not call me back with any solution. Conclusion: Gentle Dentist only cares about the money it is going to get and not your personal care or the quality of their work.

Stay away!! I had a very disappointing experience at this dental office…read more I went in for a routine cleaning that should have been covered by insurance, but was pressured into a "deep cleaning" instead. I paid $317 out of pocket for a procedure that lasted under 30 minutes and didn't feel thorough--I could still feel tartar afterward. I've had regular cleanings elsewhere that were much better. Also, the hygienist kept saying that she has another patient and that she needs to be rushed and can't take her time. It felt like they were more focused on upselling than providing quality care. When I raised my concerns, the front desk told me they didn't want to see me as a patient anymore, instead of addressing the issue. I would be cautious about agreeing to additional procedures or charges here.

This was my first visit with Dr. Maggie Bressler as a new patient and I am thoroughly impressed!…read moreFrom the front desk & dental imaging to the assessment of my teeth and cleaning, everyone was so professional and kind. The office was very clean, and Dr. Bressler used a state-of-the-art 3-D imaging program to show every angle of my teeth and what needed to be done. I felt very confident with her assessment.

We've been there two times. Hubby has 5 teeth pulled and son had one tooth pulled…read more It's straight forward. I liked the communication with the doctor they really gave you the truth. The prices are reasonable compared to other places I priced. $180 total including X-rays. Great price. Staff is friendly and helpful and office is comfortable. The waiting room is small but the wait time is short.

Great care! Clean facility and kind staff and doctors!! :) Kim and Andi were outstanding!! Ashley…read moreat the front desk was very informative and friendly! They are open 6 days a week and will highly recommend them!!

*PUSHES PEOPLE TO COME IN WHEN RUNNING FEVERS - DO NOT COME IF YOU DON'T WANT TO GET SICK!*…read more Office staff will bill people who don't show up for their appointments when sick, even if they are running fevers (as they did for us). Otherwise the sick patients have to face an irrefutable bill. We were billed $50 because my wife woke up running a fever shortly after I had to cancel because I had gotten sick. Logical no-show cancellations make sense of course. But forcing people to come into the office while running fevers, and back-to-back family illness (which makes sense given we live together that we would catch from each other)? If you or someone in your household gets sick on an appointment day, know that you will be billed! And when you're in the office, know that the other patients might be coming in while sick, as they will be billed if they don't show up. We had chosen Heinecke Family Dentistry because they were not a big chain and seemed genuinely family-run. After spending several thousand dollars on extensive dental work out of pocket, they drew a hard line that we pay another $50 for getting sick, or never come back. The worst part is the duplicity of seemingly like a genuine and compassionate place, but actually have no issue tossing out two patients who have been coming for years for not coming in when sick. Thankfully we found another family-owned dentist office where we don't have to worry that other patients will be coming in while running fevers under threats of fees if they no-show for illness. Do NOT recommend.

Myself and my wife have been going here for years. My most recent cleaning visit resulted in damage…read moreto my repaired tooth. I did not even realize it until I got home and looked in the mirror. In hindsight I should have been tipped off when I was rushed out without even seeing the dentist. Pain cold distant experience that left me mutilated.

I went there couple years ago. They pulled a tooth or two. I'm very anxious going to the dentist…read morebecause a kid in the room next to me when I was a little kid died when they knocked him out to pull a tooth. Hence the fear of dentists. I chickened out going back in the future and they wouldn't see me again. They knew I was an anxious patient so therefore I do not recommend this dentist.

I went to see Dr. John Grothe as a new patient to inquire about having some crowns placed on my…read morebottom teeth. During the five minute conversation, I let him know that I don't get numbed up for dental work. (All of my top teeth have crowns and I have never had injections for a numbing agent.) He told me he would never work on me without as numbing injection and to keep shopping. He then left the room. My insurance was charged $77.00 for x-rays and I had to pay $13.00 for a copy without him ever looking in my mouth. I was totally unimpressed with this dentist. I would caution you to AVOID this business.

Stay far away .pulled out 2 teeth instead of one Terrible experience. In pain. No medication.read more

UPDATE: My mother contacted another dentist who does not take her insurance. The fee for a routine…read moreteeth cleaning at that office is $120, sans insurance. Shuayb, we appreciate you suggesting we get a second opinion, and we further suggest others do same. ORIGINAL: This place scammed my elderly mother! They told her that her insurance copay for a routine teeth cleaning is $300! For shame!!!