Hello, my name is Alantra Austin and I had a great experience at Aspen dental on Thomasville road. Sarah was great and high spirited as usual. She was warm and caring and able to get me in and out! read more

The staff is very friendly including doctor and Allison the lab technician she is awesome did a great job on my husband's dentures would recommend them to anyone read more

I can't believe I didn't read the reviews before. do not go here. got 4 cavities filled and they managed to fuck up all 4. now I need a root canal because they damaged my nerve. the hygienist did an annual clean was the least comforting person I ever met. obliterating my gums and making me bleed and blaming it on me. the fillings were so bad that the X ray lady literally said out loud "did WE do THESE fillings?!!!" read more

Had an appointment for 9 a.m. and waited, and waited and waited. Finally got the procedure started. I brought x-rays taken 3 days previously but they weren't good enough. They needed to do "comprehensive" x-rays -- up, down, over and all around. I told the technician I knew where the problem was and they weren't necessary. She insisted. I figured I would be charged an arm and a leg for unnecessary x-rays. Then after another length of time another technician comes in to measure my gums! I asked if I was going to see a doctor or not this morning as my issue was concerning an abscess that needed attention and that was it. She said doctor would be in shortly. Well later, like I'd been there an hour and a half, the doctor comes in. We had a nice chat and decided on a course of action for the procedure. Keep in mind I would get no relief that day because the oral surgeon (who would do extractions) wouldn't be in for a week and a half. In the meantime, they would give me the estimate for the extraction of 3 teeth. How does $4047 hit you? I told them "you've got to be kidding." The financial person said she could work in a $670 discount (for what reason I don't know) which would bring down the price to $3,666 to have 3 teeth removed. HA! Let me think about this. Well, she says, we have financial assistance available too. Sure you do, I said. Bright side of this whole fiasco was that I didn't have to pay for all their unnecessary footwork and I got an antibiotic prescription! I still have the abscess issue over this weekend and will have to look for another dentist, hopefully an unshafting dentist, on Monday. read more

I don't usually post poor responses but this was sub par of an experience...$1300 for a dental hygienist providing cleaning???? Absolutely no...never experienced that in any dental office. Looking elsewhere read more

Horrible!!! Very unprofessional and rude! If you don't agree or decline their treatment they get an attitude.

This was my first tooth extraction. My tooth was abscessing, with chipmunk cheek swelling and all. I was extremely anxious and plain terrified. Everyone was SO nice, reassuring, professional and knowledgeable. Thank you Aspen Dental for giving me relief when I needed it most. read more

Terrible , expensive , never going back , never ever!!!!!! Pt satisfaction very negative. Selling u poor hygienist cleaning average cost in normal office 200-300 for 3000 dollars , overcharging big time, and you waiting 2 hours beyond your appt time , i was in tears No more!! SCAM!!!!!! read more

ABSOLUTE GARBAGE!! Took my disabled wife in for her cleaning. Because we updated our insurance we were forced to reschedule. "We don't have enough chairs and we have to wait to approve the insurance. Getting a disabled person ready for an appointment is a chore and rather than make accommodations they chose to reschedule "which they will all us about." This place blatantly doesn't want our vusiness. read more

Stay far far away from this place! They neglect their customers, never answer the phone, and will give you the wrong information on your teeth! I found a way better place that will do the right thing for my teeth for $6,000 less. When I try to cancel my appointment they don't even answer too! This place needs to be shut down and the BBB will be hearing about this behavior. Why tell me I have to get a tooth extracted when this whole time I could've just got a root canal for it. They are liars and manipulating. This is a money hungry company. And honestly after reading other reviews I was afraid for them to work on my teeth as I see they messed other peoples teeth up! Please I am begging do NOT give them your business!!!! THEY ARE NEGLECTFUL TO THEIR CUSTOMERS!!!! Also another side note I went in their 15 minutes before their lunch break just to request my x-rays and after no one coming up to me for 10 minutes they finally came up asked what I needed with the most negative tone ever, I asked for my X-rays to be sent somewhere else and she did not want to do that so she just said she'll just email me them. I'm sorry they were in such a rush to have some lunch! Once I filled out the paperwork the lady followed closely behind me to make sure she locked the door immediately when I walked out. I left a voicemail almost now 2 weeks ago and still never got called back. They also will put you on hold until you hang up, it's their favorite trick!!!! I can officially say I hate aspen and I'm so happy to have found a dentist who ACTUALLY cares about my dental health! RUNNNNNNNN FROM THIS PLACE!!!!! if I could give them negative stars I would! read more

HORRIBLE!!! HORRIBLE!!! If you have insurance stay away from this place. I heard so many bad reviews on this place but, I tried it for my self I was in the office from 8:45 am to 11:45 and still wasn't seen by the dentist. The officer manager didn't apologize Simone or whatever her name is she was just stomping around. The white ladies in the from were so unprofessional just laughing and talking the whole time. The bad part is I have GREAT dental insurance and will definitely be finding someone else in Tallahassee! Extremely non-professional service offered here. I regret ever choosing to go there but now I'm done! I noticed if you have insurance they see you last my appointment was before everyone else who was paying $350 - $1000 SMH !!!! read more

So far, so good . I appreciate the professionalism of the front desk associates. They were warm and inviting just because. The young lady who did my x-rays was impeccable in the service she provided. The young handsome dentist had a bedside manner perfected far beyond his years. I felt he heard me and understood what I wanted in my next dentures. The office manager lived up to her title as she serviced me with care while calmly putting out fires that were trying to spark around her. So far I'm satisfied and feel confident that this center will address my needs efficiently. read more

I actually give them NO STARS but that wasn't an option. After reading a few bad reviews, I realized Aspen Dental has a pattern in their money making merry-go-round. Every bad review pretty much notes how they suck you right in and bombard you with x-rays (cha-ching), then move on to probing your mouth by the hygienist (cha-ching) and then the Dentist (cha-cha-Ching) who tag team you to conclude that you need a deep cleaning as well as an exuberant amount of unnecessary dental work that ends your visit being wallet raped by the Office Manager who doesn't have time to answer any questions based on their $5,000 bill that seems to be a perpetual number. While you are put on fire engine red to commit to an extravaganza worth of expensive work, the Office Manager gives you her best used car salesman act to get you to sign up for a dental credit card to pay for this entire scam and pony ride. It gets worse from here. If you have a good head on your shoulders, you will leave (RUN) and go get a second opinion from a more reputable dental group who will do their best to request your x-rays to be sent to them but to no avail. I made the huge mistake to email the Office Manager with questions about my dental plan of work and she told me that she was too busy. When I sent her the request form for my x-rays to be sent to me and the new reputable dentist, she told me it would take 7-10 days and no longer email her, yet here I am with STILL no s-rays sent, but she had no trouble charging my insurance company. I tried calling their Corporate office phone number which is nothing more than further deception as they pretend to give you options but when you choose them, they do nothing and the voice recording keeps on speaking until it loops right back to the beginning of the same deceptive recording. I will be writing the Better Business Bureau to ensure they too do not recommend Aspen Dental. Absolutely the biggest SCAM in dental high jacking! DO NOT FALL FOR THIS MONEY SCAM! read more

Wow, don't know where to start. If you are a new patient, expect to only have a lot of X-rays and a person probing around your mouth for your first visit. My appointment was to have teeth cleaned, didn't happen. Not a welcoming place. I'll not go back, would suggest you don't either. read more

Actually, I am going to rate this dental office a minus 5 (-5 star rating), because of two particular individuals who work there, Jovie Nusser and Brian Link. Both gave terrible service. See details below: Jovie Nusser - On 11/17/21, I had my initial exam and x-rays done. Ms. Nusser gave me very mediocre service - refused to give me a prophylaxis, which was 100% reimbursed by my insurance at the time. She claimed it would be risky for my teeth, simply because she claimed I needed a very costly deep cleaning (Scaling and Planing). Ms. Nusser was not friendly at all. She appeared to be out to make money for the business, rather than give me the stellar service I deserved. Brian Link - a wolf in sheep's clothing. He acted friendly at my initial appt. on 11/17/21, but failed to offer any optional payment plans for the estimated thousands of dollars for their treatment plan cost. I even told him how I was on a fixed income (SSR), but it didn't phase him. I accidentally left a folder of documents in their parking lot. I called their office and left a voicemail, but no one returned my call. I called on 11/19/21 and Mr. Link answered the phone. I told him about my folder of documents. He looked and found them in their parking lot. He told me that he'd FedEx to me the folder overnight, but he failed. It took about a week to get the folder. He said Care Credit was the only payment plan available to me. I mailed a letter to their office a month ago, requesting copies of the x-rays. Got no response at all. I emailed Mr. Link a few weeks ago about the x-rays and finding out the cost for a crown on #6 tooth. He had the x-rays sent over via FedEx. But he told me in 7-14 days the insurance company would provide the cost for tooth #6 crown. He never got back with me about the cost estimate on the crown. I emailed him again last week, but he never replied. He failed miserably!!!! This dental office sucks bigtime! read more

I was able to get an appointment here much sooner than with my previous office. All the staff were welcoming and organized. I had a cavity beneath a crown, which my previous dental office quoted me a very high rate even with my insurance. Turns out this Aspen office informed me it should be 100% covered under my existing insurer. So glad I got that second opinion. I'll never return to my previous (Coast Dental) office. read more

Had initial exam 6/2/20. Was told they'll call me. On .7/9/20 left message requesting an appt for a routine cleaning. No one returned the call. Called again 7/16/20 requesting an appt. was told they lost the scanned copy of my insurance card and I have to wait again! This is ridiculous . The office staff is not organized. When I finally went in for a cleaning, the hygienist is very good. BUT, she gives me rinse & paste to use & never said it was an extra charge. Office tells me my insurance pays 1/2. My balance $526. 7 months later Aspen sends me a bill. It doesn't show the payments I made. They ask for more money! I was livid. Can't recommend. read more

I set up an appointment via their online scheduling program And received confirmation. I had an emergency but was able to hold out for my appointment. I checked in an hour before my appointment they let me sit there for 47 minutes before calling me up and telling me I don't have an appointment. Then proceeded to tell me the appointment couldn't be scheduled until a month from now even though they advertise emergency walkin services. read more

Attractive office. Modern equipment. I had to change offices because my dentist of many years stopped taking my Solstice Plus dental plan. For years I've had regular prophylactic cleanings with irrigation with chlorhexidine twice a year. The office attractive and clean with modern equipment. The dental assistants took some 18 x-rays, more than I've ever had on one sitting, and probed the pockets in my gums as my former dentist had done annually. Then he recommended scaling and planing in all four quarters, a much more invasive procedure that requires injections of anesthetic. And more expensive. I was told he would not perform the regular cleaning. My previous regular cleaning and check up with my former dentist had been only five months before. I lost confidence and declined. read more

If I could rate it honestly I would give a NEGATIVE TEN . I Waited all day to get a tooth pulled and then was told that they couldn't service me , came in at 7 am told to come back at 1:30 thinking I would get, at least, checked out but they have no consideration for your time nor your needs as a patient . Worst place ever please don't waste your time by coming here! read more

Staff was amazing. They made me feel comfortable. I was in and out in no time. Definitely will be going back and definitely recommend this place to anyone going to the dentist read more

The dental office is clean and the wait area was comfortable but the wait time makes me feel like I'm in an Inner-city emergency room walk in clinic. Even with a scheduled appointment, and arriving 30 min early, I actually had to go back to the counter after an hour to make sure they knew I was still waiting. Don't make appointments if you can't keep them! Not impressed. Apparently the patients time is not as important as theirs is! read more

When you can get in the dental staff is great. The problem is that this is the worst office staff I've ever encountered!! They routinely shut the phones off and there isn't even a machine to leave a message to be called back. It took me 3 days of calling last week to get an appointment. Now for the second appointment in a row they have called and wanted to change the day if my appointment?!? "Unforeseen circumstances"?? Wow there must be major problems with management if you know 4 days in advance that you need to change an appointment from Tuesday to Monday?? Glad that this will be my last time dealing with this office! Nothing tells the story of the quality of any kind of Doctor better then the staff that works with them. Definitely not a patient first kind of service. read more

I wish I had read the reviews prior to going to Aspen. I had similar billing errors as other reviewers. I had my evaluation visit and given a treatment plan and a price, I paid for everything at the time of service than a month goes by and weird bills start showing up. After numerous phone calls it seems like they just don't know how to properly file insurance claims. Several months later they are still trying to charge me the entire cost and not the price they quoted in the plan (and had me pay) at my appointments. I was satisfied with the treatment but their office staff/billing is horrible. read more

I made an appointment in June at their next available non-emergency time: August 31st! Okay, I guess that's industry-wide, but what's not okay is that they knew exactly what my insurance plan was and didn't tell me until THE DAY OF MY APPOINTMENT it wouldn't work! I could have had an appointment with a dentist who takes my insurance for TWO MONTHS. Thanks guys! You can't rate them with zero stars, so they get 1 star because that's as low as it gets. read more

Made an appointment for my 89 y/o mother not knowing if she needed her dentures replaced, reclined or what. The entire staff was so nice and helpful. The Dentist was fabulous. He checked moms mouth and dentures and said he did not think she needed new dentures. There was a lot of plaque build up, he took her dentures to the lab and in about an hour they were almost as good as new. We so appreciate the honesty and good care we received. all our future dental needs will be taken care of at Aspen Dental, Governors Square blvd. thank you so much. read more

New customers BEWARE. Take your business ELSEWHERE! I give ZERO star rating. Aspen Dental refused to give me a basic teeth cleaning upon request. After xrays and a 1 minute look over from the dentist, the dental hygienist measured my gum pockets and informed me some were in the 4 range and a few in the back were a 5, and "recommended" a deep cleaning. At some point during the exam the dental hygenist really pushed the tool hard into my gums. I was then told to head out to the front desk to discuss insurance coverage and schedule cleaning appointment. Currently I have only preventative coverage. I was informed deep cleaning wasn't covered under preventative. I was quoted $1200.00 for just the deep cleaning (not including cost of antibiotics, etc.). At which point I responded that I did not have $1200.00 to pay for the deep cleaning and I would like to schedule a basic cleaning now and a deep cleaning would have to wait till after the 1st of the year when I could elect to have it covered under my insurance plan. The response I received was a basic cleaning could not be scheduled until the deep cleaning was performed. I was told I could make payments on the $1200.00 if I couldn't afford to pay the entire cost upfront. Of course I said no. Why would I pay $1200.00 now when in 5 months I could have it covered under my insurance plan? That's a no brainer. Bottom line is they REFUSED to give me a basic cleaning until I paid and had the more expensive cleaning done first. I am shocked I would be denied a basic cleaning and no reason was given as to why I was being denied? I think ultimately it should have been my decision as to what cleaning I would prefer and could afford. I am also shocked that a business would not be willing to work with their customers especially when it comes to paying $1200.00 out of pocket vs. waiting 5 months for insurance coverage to kick in to help save their customers money, especially with what is happening with Covid and the financial impact it has on all families. I guess you could say I have early to moderate periodontal disease. I am almost 50 years old. fact - 47.2% of adults aged 30 years and older have some form of periodontal disease. With almost 1/2 the adult population having this issue you would think a dentist would be more than willing for the sake of MY health to at least give me a basic cleaning (if that's all I can afford) than to deny ANY cleaning at all because I couldn't afford the more expensive cleaning. Aspen Dental, you should be obligated to give a basic cleaning as per my insurance covers regardless of what is "recommended" or the fact I have periodontal disease. Wow Aspen Dental you have a great business model...up-sell everyone that comes in and deny them basic service even if that's all they can afford! Aspen Dental you should be ashamed!!! read more

From the time I walked in until I left, a had a great experience at Aspen Dental. The waiting time was short, the personnel were friendly and attentive. This was my first visit to a dentist in years and I felt more comfortable here than any dentist office I'd been to. I only had impressions taken this time and will get my dentures next week. I hope it is as pleasant an experience. read more

I have been sitting here for over an hour after my appointment time to be seen and still no update. I asked several times and have been given one excuse after another. Several other patients have walked out. Very aggravating to treat patients like they have nothing better to do but wait, especially after waiting so long for the appointment. read more

Would never recommend this place. We asked for a list of procedures covered by our insurance and that we stick to that list. Of course they went beyond that and charged us for stuff we didn't need or ask for. We've been fighting with them over the bill and they sent it to a collection agency. Don't wast your time or money on this place. They'll take more of both than you think! read more

Aspen Dental forced me to spend $1500 out of my pocket to be treated for gingivitis before they would treat my abscessed tooth, I agreed because I was in pain, very unfair practice. read more

Okay, it took a total of three hours. Here's my back story. I have great, healthy teeth. I know because I go to my normal Dentist every 6 months. My dental insurance changed so I chose aspen dental because they could get me in. What a total rip off! Please, do not go here. They wanted to try and tell me I had gingivitis and wanted to charge me $700!!! I don't have any problems with my teeth! None! I don't understand offices that over charge just to make a buck. It's immoral! It's wrong! Can you imagine someone who actually has a minor problem, or God forbid a big one! If I know for a fact that I don't have any problems, can you believe this place? I'll pay $100 and go to my regular dentist for my teeth cleaning which is what I wanted, which the insurance I have now, I wouldn't have to pay anything, which is why they wanted to charge me! Thanks, but no thanks. Buyer beware. I know I don't have gingivitis. If I could I'd give no stars. They don't even deserve one. Morons. ** Update, I paid 75$ to get a teeth cleaning done at my regular dentist, and guess what? Not even close, I have excellent, pretty, healthy teeth. They said I don't have gingivitis, and anyone saying I do just wanted to charge money to the insurance company. Aspen Dental is not an ethical company. Go at your own risk. The fact that my insurance now says my teeth cleaning should be free at Aspen Dental means, they practice unethically. Shame on them. read more

My advice- stay away! Having had a great experience with Aspen in Naples. I expected the same kind of reception here in Tallahassee. I was having to face the idea of dentures and was understandably nervous and afraid. Everyone -except for the receptionist- was cold, businesslike and less than welcoming. I felt horrible the entire hour or so I spent there and would never go back. Also, their estimate of what it would cost me was thousands of dollars more than what I was quoted in Naples. It was a very unhappy experience. I have since found a great dentist and am very happy with the results. read more

Very irresponsible, unprofessional, inefficient, unhelpful dental office. You should read google review before you go to them. Totally waste of time and money. Horrible administration group! We have been waiting for our appointment for three month. The day before our appointment, we are told that they do not take our insurance. Inefficient, irresponsible, greedy dental office! HOW CAN YOU TRUST THEM TO DO A PROFESSIONAL DENTAL WORK FOR YOU!. THEY DO NOT CARE ABOUT PATIENT AT ALL. I encourage you to check the review on yellowpage, google, yahoo, before you walk to this dental office. Here is another review I found in Yellowpage about Aspen Dental. Anita W. 12/28/2014 I went to Aspen Dental with tooth problems. I was told that I needed 7 teeth pulled and a upper and lower partial. When I discussed payment with them they were MORE than helpful to help me get with the Dental First Plan, basically they would finance the work I needed done. At the first appointment I was told that I would have all 7 teeth pulled and be fitted with upper and lower partials, and it would all be covered by the financing. OK GREAT!! Go ahead pull the teeth, which they did (at what I found out later $232 per tooth) and given a very ILL FITTING lower partial. After the follow up appointment to see that no infection had set in, and they "fixed the lower partial to fit better" I was then told to my utter shock and dismay that, NO the rest of the work I needed was not covered by the financing and it would be another $1800 for the permanent partials, to add insult to injury they also claimed I may have gingivitis and periodontal disease and I would HAVE to go through THAT treatment FIRST for ANOTHER $1800. NONE of this was explained from the start, in fact, quite the opposite. They intentionally guided me down the primrose path. Now, here I sit with a painfully ill fit temporary lower partial and NO UPPER TEETH at all. On top of all the pleasantness (sarcasm) I owe $2500 plus interest for the pleasure. Anyone who thinks of going to this money grubbing hack shop should rethink because they are going to come out poorer and with NO HELP with the Dental Issues they had from the start. They claim they are affordable yet I have the itemized bill to show their jacked up rates they use to get all the financing used up. read more

NEVER USE ASPEN DENTAL. Tallahassee fl. Aspen dental was going to due over $5,000.00 worth of work on my teeth as per my visit today 2-22-2017. They x-rayed & gave me the cost of today to pay & was to re-schedule new appointments. Well the BILL today came to $180.00 & when I went to pay with my Care Credit Card they refused to take it & said I had to spend over $400.00 or the credit card co. would not pay it. (Wrong) I have used it there for all my work in the past. I told the girl to just run it & they would pay it & she refused to run the card. This money owed today was just part of the $5,000.00 of work to come, well isn't that worth taking?? Since they refused payment I walked out & went home & called Care Credit who is Synchrony Bank & they said they will pay even $1.00 if that was all I owed. Aspen Dental is just a crooked dental office & I hope no one else ever uses them & the work they done on my teeth in the past is horrible & that is why I had come back to fix issues they caused to a crown & a new filling. So if they refused my money in good faith then they can consider the Bill paid in full. I will never ever use them again. I had over $11,000 on my dental card available, (WOW!!!!!) Bad way to do business. read more

Dental is a huge deal for me and my family. So going to aspen has got to be the best place to go. Every time I am greeted with a smile and seen within a couple of minutes of being seated. Their prices are as fair and easy to follow as it gets. No trouble and always understanding staff. It is always fast, easy, and I always feel comforted in trusting my smile with Aspen. read more

Aspen has been more than wonderful to me. I hadn't been to a dentist in 15 years and aspen from I walked in made me feel at home. Very attentive and caring. Guided me through every process to make sure I was good. Also I was able to get a cleaning the very first day too. Aspen is a wonderful place so far and I would highly recommend. read more

Do yourself a favor and go to a local place. You won't save any money going here. The staff couldn't figure out how much I owed, and after leaving, I received an unexpected bill in the mail. Also, they have some sort of a deal with Oral-B, and casually included an expensive, electric toothbrush in my bill without telling me. The nurse awkwardly walked into the room at the end of the appointment and was like, "Ok, now we're going to show you how to use the new tooth brush you're purchasing from us today." I could've gotten a more basic version of the same brush, without the unnecessary bluetooth features, at target for half the price. Very sleazy company. Wouldn't go back in a million years. read more

Stay away. Very unprofessional office. They are only interested in signing you up for a payment plan. Insurance clerk not familiar with dental or insurance practices, does not attempt to explain pricing and i believe she added additional services to my bill as the doctor did not mention the procedures she wanted to charge me for. They do not return phone calls and frankly make it clear they are not interested in you. Just sign up for the the procedures they dictate and with their payment plan. Don't waste your time, energy or money. Very sad. read more

I'm not really a person who likes to give bad reviews but when I have to it's because it's necessary. Yeah, some people were nice and everything but what I saw it's that their main point is quantity over quality. Not only I had to wait a long time to go in, but the fillings and all the process they did was not what I wanted or needed. They took their own decisions according to their "experience" but I'm still having the problems that I had when I went the first time. I felt cheated because I sacrificially paid so much money to fix the problems in my mouth and didn't get what I needed. I'm sorry, but I'm not going back. read more