I have been to a lot of dentist in my life. The reason for me going was one, I'm looking for a new dentist in my area and two a more modern dentist facility. I thought this would be the place, but this is not it.
I have to say this was the worst experience ever. I would not recommend anyone to go to Aspen dental. Where do I start? First you make an appointment they do the x-rays and you wait at least an hour and a half in the room for the doctor. When the doctor comes in, she was very pleasant, but they didn't even look at my mouth. They only looked at the x-rays. They sent me directly to a financial desk to decide what my treatments plan will be. I had a broken crown on the side, that was my main concern. They told me that my crown couldn't be fixed that I would have to do either a partial implants or I can do extraction for a partial implant. They wanted to charge me $10,000 I told them let me think about it and got back to them.
I decided to go with the extraction and just leave the bone just in case I do decide to get an implant. I called to make an appointment no return call. Few days later I called again a lady by the name of Nikki answers the telephone. I explain to her that I came in and I decided that I want get my tooth extracted and I'll worry about the rest of the things later which is the teeth whitening etc. First, she said she couldn't find my records and I have never been seen there which is incorrect. Then she finds it in the system and she keeps saying to me "I don't understand" I'm clearly explaining what I want done. She proceeded with " I don't understand" she proceeded to tell me "you can't just do one service" I said it makes no sense to me she response. Then all of a sudden she finds my records. and she said she's going talk to the doctor about it then I don't want any of the other options presented to me she'll call me back. She calls me back note today is September 23. She tells me that she spoke to the dentist and they said they could do that but I can't get seen until October 19. I asked was there anything earlier she said no then she quoted me a price of almost $300 to have my tooth removed. I said I have dental insurance and my insurace cost said that it should only cost $150 why is it 300 her response was I don't understand the question you're asking me she kept saying that it irritated me so badly. I was speaking clearly I said what I wanted and I don't think they like the fact that I only wanted one service they wanted to get more money it is price gouging and they are money hungry and I told her that I will not like to do this anymore. Once I said that she was even ruder and she said first of all, I didn't even let her finish with her first of all, I was done. I said first of all goodbye.
The lady Nikki needs training she's rude and this location needs help. I should've take heed to the negative comments on Yelp and some of the other social media sites. Lesson learned. read more