If I could give this negative stars I would. They took 6 months to finally pay out my property claim (at only 2/3 of what I owed) and that was after dozens upon dozens of phone calls. Apparently they had 3 claims adjusters leave in that 6 months, or at least that was one of their many excuses. Now on to my bodily injury claim. They also only want to pay 2/3 of the policy max because they say my medical care "excessively priced", as if I set medical costs. Absolutely awful company to deal with, I feel sorry for anyone who has to suffer through the experience. read more

Danial Rodriguez and this entire company are living up to all the negative reviews I was in a hit and run by there insured my car cost over 100k you can't get anyone on the phone ever and when I finally do I guess after they looked at all the evidence and decided they don't want to pay they told me that there at fault insured policy expired cancelled a week ago but speaking with there customer service the day before they assured me that there at fault driver had a current policy in effect this company is a scam and I will be contacting my attorney to file suit against there deceptive practices over there as well file a civil suit against this women that rear ended me and took off then Daniel gone ask me did I get copy of there insurance like WHAT DOES THAT MATTER YOUR ISSURED RAN IT WASNT EVEN POSSIBLE OR AN OPTION Danial and your entire company is a Scam read more

This company is complete garbage. Jhonny Galvan is the adjuster who is assigned to my claim, and his policy is: "Dont answer any calls, and dont call the claimant back... then you dont have to pay for the accident that our insured was responsible for!" This is complete BS. I have all but been slapped in the face by this company, and they actually sent me a "Acceptance of Liability" letter, stating that they assume full liability for the accident caused by their insured. The policy was current... Their driver was at fault... My lawyer was getting decent responses from them at first, then out of nowhere they stopped responding to ANY communication from ANYONE. I was told to take my vehicle to any repair shop to get them working on it, being that it was un-driveable, but they wouldnt confirm a rental car for me. Said i had to rent on my own and then they would reimburse me. LIES.... I dropped my car off, and after paying for a week of rental usage, i went to check on my car, and they hadnt started working on it, because ASPENMGA adjuster, Jhonny Galvan literally refused to respond to their calls to get the ok to begin working. This company will RIP you off in a split second... If you have an accident with someone insured by these people, LAWYER UP IMMEDIATELY, and contact the Texas Board of Insurance because this company will absolutely NOT follow professional insurance carrier guidelines. They will DELAY, DENY, AND DEFRAUD YOU. This company should be shut down! read more

I had to file a claim for my sons car that was hit by an insured driver of Aspen MGA. I filed the claim on 9/6 and now it's 9/13. My claims rep Brenda Maese has not returned one phone call yet to start the process. I had to escalate it with my insurance, Encompass to help move the process along. Aspen MGA is awful and must be some cut rate insurance. I know they use 3rd party call center people who just email claims@aspenmga.com because they told me. I never got through to anyone while I held for an update. I left a msg. for them to call me back. They won't. I can feel it. This is my adjusters Linkedin profile: https://www.linkedin.com/in/brenda-maese-704724206/ read more

Extremely bad experience, my wife was trying to pay our bill but agent didn't allow her and stated our premiums were not correct and we had to pay more from now on, the agent was extremely rude and unprofessional. We found better rates with a well known insurance that has empathic and professional agents. WE DO NOT RECOMMEND THIS GUYS! read more

absolutely do not get insurance from this company! I repeat do not ! I was with over 2 years I left because better rates for 6 months I go back I pay 325$ they ended up not giving me insurance because my truck had a lift! then send me back 51.33$ a week later I received the pay back over two months later. if I would have gotten into a accident they would have said I was not covered. this company is shady they lie and there thief's! And if you the insurance company and u have a issue with my review my name is Johnny Burnham read more

Aspen Managing General Agency - Auto Insurance Near Me

My mom vehicle was wrecked in 8/2023 and no one has come out to appraise the damage to her car. They take messages and never return calls........we have been endlessly waiting. We have even emailed them and no answer received either. Help!!! Please review the photos of how she has to drive her car around. read more

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Lauren, the representative for Aspen MGA, is very professional, personable and precise adding to the company's great rates!

Hugo was very helpful on explaining everything on website amazing experience! 100% recommend

Horrible insurance to deal with very unprofessional to anyone who has a claim against them . Will insure someone who doesn't have a drivers license and anyone who isn't in the policy. Talk about being a shady insurance liability only and are scamming those who are fully covered! Never ever heard of this company they need to be ashamed of themselves! read more

Hugo stopped by with lots of helpful information! Very informative with all the programs Aspen offers!

As an independent insurance agent, I want to give a shout out to Jose! He was helpful and patient and quickly solved the issue for my client. Thanks so much to Jose and the Aspen team!! Bruner Insurance Agency read more

Colton McCarley ( our marketing rep ) always always always available to answer any questions or dilemmas. Not only him but the UW dept ALWAYS ready to help. Thank you guys! read more

They were good until they weren't. Due to lack of communication between repair shop and Adjustor Jacquita Dotie, my car has now been sitting in repair shop for 3 weeks. I rented a car for a week and they only reimbursed half the amount. I am without a vehicle while they're insured, who hit, me is driving around without inconvenience read more

A great shout out to my agent Javi! By far the best experience I have ever had when purchasing a vehicle! My 2023 Dodge Trx is the best experience on and off road! And I could not do it without you! thank you for your expertise, patience, and careful consideration when finding the right budget for my ease and comfort when purchasing my truck ! read more

Says their adjuster will contact you. They won't. Doesn't email, doesn't call back. Intentionally does nothing hoping you'll give up. Be ready to contact a lawyer, file a complaint with the BBB, and file a complaint with the Texas Dept. of Insurance. read more

I was insured by Aspen and my car was involved in a flood. They have had possession of my vehicle for 6 days. They will not speak to me when I call or return any call. They have deemed my vehicle a total loss. No other information. Would never advise anyone to accept them as provider of thier auto insurance. Total lack of communication read more

Rude, dishonest representative. Buy insurance from a real insurance company. Aspen customer service is terrible.

I see some bad reviews here, but let me tell you, I had the best customer service with the young woman I spoke to on the phone. Patty Tucker was very helpful and I will be requesting to talk to her every time I need to call in. She was knowledgeable and quick to respond. read more

I opened a policy thinking it was full coverage, however by the time we the dealership and I caught the mistake it was to late and this company did not open until Monday. After speaking with the first representative I was told I would get my refund the next day. After speaking with my bank I was told nothing was processing to be refunded by this company. I called back and after speaking with the manager Kim she stated she would "process the refund tomorrow" After I advised her I would contact my bank to confirm she then responded quickly "Wednesday" I explained to her that once she puts in the system the refund my bank will be able to see it that. So why would I wait Wednesday. I had a policy start on 9/17. It also cancelled on 9/17 and she also informing me that I would get charged for the day they provided me insurance. A day would be from 9/17-9/18. However I'm not confident that I would see any money as no one is providing me with any truths. read more

What a great Insurance Agency! Insurance can be difficult to deal with but Patty was amazing! Very friendly and explains all the need to know details very well! Thanks Patty! read more

It was a pleasure to meet Hugo. Great marketing representative, very knowledgeable, great people person. Most important explains how to assist customers in getting them great rates with all discounts they offer. Way to go. read more

This was the worst experience I've ever had in my life in dealing with an Insurance company. Mrs. Crystal Holmes was the rudest, condescending agent. To top it off, I wasn't even at fault. They tested my sanity making me get the process going. To this day, when someone says "Aspen" my blood pressure increases. read more

Aspen Managing General Agency - Waiting for my agent - Auto Insurance Near Me

terrible company. decided to total my truck off of an "anticipated added supplement check", fought tooth and nail with me on my trucks value, and essentially screwed me entirely. 0/10 company and shame on anyone that works for it enabling this company to make money and mess up other families lives. read more

Terrible experience with them. We were hit by a driver with this insurance and went to the hospital. 9 months later, we are still trying to recover about $1,500 in medical expense reimbursements. read more

I truly wish you could post negative stars. This is truly the worst insurance company I have ever dealt with. There customer service is abysmal. I honestly believe their business model is to ignore the calls until the customer gives up and quits. I won't do that. I will be contacting the FTC and will complain to them about the pathetic service that they offer. I can see why they are not part of the Better Business Bureau. They need to read their blurb about Personal Auto, it is complete and utter crap that they don't follow or believe in. read more

Aspen has been very instrumental thanks to Mr Javier Reza! He's been available when I've needed to reach out to him and helped me every time. read more

Aspen Managing General Agency - Aspen Insurance - Auto Insurance Near Me

(10-05-2022 - If I could give a Negative star rating I would!) I am in management at a Maaco Auto Collision repair facility. I have been trying for FOUR days to contact the adjuster on a claim for a mutual client, to no avail. I have sent the adjuster text messages, left voicemails, and called in on the main line and had those folks send messages under the claim to get the adjuster to call me back regarding this claim. NOTHING. This is the worst experience with an Insurance company I have ever had! And, why can no one I talk to in their call center have the necessary information to give me to help put me in touch with the adjuster's supervisor, or ANY OTHER adjuster, for that matter? I have been in this industry 3 years now, and the 'mom & pop'/'fly by night' insurance companies are ALL like this, impossible to get a hold of. We will be refusing to do the work on any more claims through these erroneous agencies from this point on! Only major companies - GEICO, Nationwide, AllState, Progressive, State Farm etc. I am fed up with the lack of urgency, and lack of return calls. If you, as someone looking for auto insurance, is looking at THIS company, run away, and run away fast. Find one of the major companies, because Aspen is USELESS. How am I supposed to repair a vehicle in a timely fashion when I cannot even get a hold of the damned adjuster on a claim?! read more

My adjuster Jose G. Finally got back to me about my claim after almost a month. He was rude very unprofessional. He treated me as if this accident was my fault I am so upset. This is my first time ever getting into a accident and this is not what I expected at all. read more

Zero response or opportunities to reach claim representatives. Calls, emails and website contact attempts go unanswered. No customer service. Calls to their 800 number go to a call center that have no way to contact claim representative other than by email. Calls to representative only go directly to voicemail. Only gave one star because you cannot leave a zero. read more

One of their insured drivers hit my car on 12/30/23, had to go thru my insurance on 1/18/24 due to them not answering or return any of my calls. Report them to TDI. read more

Absolutely a disgusting company- no call back,no adjuster calls, no responses. do not purchase this insurance. Its a total joke.

Filed a claim back in July after being rear ended and having my car totaled by one of their insuraed drivers. Still have not heard from the adjuster Krystal holmes in over 3 months. I have called and emailed the company repeatedly and still have not heard back from them. The insurance company is completely unprofessional, no communication and has no regard for the damage they cause by not taking responsibility for what they need to pay. read more

Donot use them they charged me 340 to start a policy thru Amax and I never took the car . I cancelled and got a 100 back.They scammed me out of a lot of money . Donot let Amax Auto Insurance get you to use them.. Terrible read more

Not good. They hard to get in contact with you have to call them and blow them up. My Adjuster Brenda Maese is very rude tried to explain my situation and she rushed me off the phone not good customer service at all. Definitely do not recommend. Looking into putting in complaints. read more

This is the WORST insurance company ever to deal with if you got hit by one of their insured drivers. I got hit in July 2nd and I am still dealing with these people I have been getting the run around ever since.Apparently my assigned adjuster quit the company so I had no one working on my claim til I called and I had no updates whatsoever I have had to reach out everytime. Now when they finally send me my check after months I never receive it of fucking course. So now I try to get information on a stop pay and reissue and the representative can't help me only my adjuster can but the day before I called about it she said she was going to send the request and now apparently my adjuster from before is still with the company and I need to email her to find out. I hung up the call and called again to get a different rep and they were able to help me and send a request to reissue which i don't even know if it's true now. ALL THESE PEOPLE DO IS LIE AND GIVE YOU THE RUN AROUND BEWARE YOURE PROBABLY GOING TO HAVE TO TAKE LEGAL ACTION BECAUSE NOW IM GOING TO. read more

Great insurance great rates and great customer service. Hard to trust some of the small name insurance companies but Aspen is reliable company. Armando was very helpful and knowledgeable read more

Unresponsive, do not take ownership of helping the parties impacted by accidents. They are the worst insurance company I have ever dealt with. read more

As reliable as the Biden administration..definitely the most unprofessional experience I've ever had. I was hit by their insured and they denied my claim because they could not get in touch with the person that hit me even though I provided all information and police report. Jennifer Starnes should be fired!!! read more

Aspen insurance is an excellent and reliable insurance you can trust. Highly recommend and Thank you Manuel Bustamante for always offering excellent customer service and promptly answering all my questions and concerns read more