I just want to thank Dr. Lesser and the whole staff at Aspen veterinary! You guys were just terrific! From the minute I arrived till the end, all I saw was professionalism, compassion and competence. I am so happy that I chose to use your services and even though I live in Phoenix, it is nice to know that every summer when I visit Flagstaff, that I have great veterinary support. To the owner of ASPEN: You should be very proud of the excellent staff that you currently have. Thank you very much.. Bobby read more

Very poor customer service. I woud not take my animals here. We had a canine emergency at 5:00PM and their phone message said they were in a meeting. So we waited over half an hour waiting for the meeting to be over. When we saw their staff leaving in the parking lot my wife stopped one of the cars and ask for help. The staff person we talked to said we don't do emergencies. We went to Continental Animal center and they handled our emergency in a professional manner. Our dog got quilled by a porcupine. We needed the quills taken out. This Aspen Vet Clinic has a great web site but its not true. We have been customers since Dr. Conley Westover statred this clinic (over 30 years ago) and i'm sure he would not appreciate the lack of service we got. read more

Dr. Dickinson is wonderful. I had so many questions about my puppy and she took the time to answer them all. It's a little pricey as I'm used to living in a big city with Banfield and having a membership but alas small towns have their quirks. read more

My dog was acting strange, so we brought him in. Turns out he had a mass on his spleen that burst and he needed emergency surgery. The vet cleared their schedule for the afternoon to make sure the surgery was done and they kept him on watch for 2 days. My dog received great care and he loved all the docs and techs that saw him, which if you knew how stubborn my dog is, you'd know how big of a deal that was. We are full time nomads so he's been to his share of vets across the country, but I honestly believe this has been his favorite vet. Unfortunately, the mass on my dog's spleen turned out to be an aggressive form of cancer, so his best prognosis is 3 months. I don't blame the vet at all- if they wouldn't have done the surgery my dog would already be gone, so I'm very grateful to Aspen Vet. Thank y'all so much for your kindness, compassion, honesty, empathy, and care. read more

Aspen Veterinary Clinic - Veterinarians Near Me - Flagstaff, Arizona

Wanted to add an update to my previous update. Besides an additional $50 for a tech to take my dog to the back to give her a $34 vaccine (Westside Vet does not add an additional $50 fee to a vaccine appointment). Claire my little girl was also examined by Aspen Vet (new Patient exam) and they checked or teeth and said everything was fine. Everything was not fine. I did not want to pay the extra $50 tech fee for her booster so I took Claire to get her booster to our other dogs Vet (Westside Vet) 2 weeks later. Because she was a new patient we had a second exam done 2 weeks after her exam at Aspen Vet. Upon the exam at Westside Vet, the doctor noticed immediately Claire could have a cracked tooth. Today we had her teeth cleaned and sure enough 3 teeth had to be extracted. I questioned why Aspen Vet did not notice Claire's teeth in the initial visit. If the cracked tooth had gone unnoticed our little girl could have had a lot of pain and health issues in the future. read more

I have had dogs and cats for 40 years and this is the best clinic I have been to. The veterinarians are extremely professional and knowledgeable as well as very gracious. We saw Dr Gable today and he is more than I could have asked for, he is kind, supportive and very thorough. The entire staff are equally as friendly and competent. read more

Aspen Veterinary Clinic - Veterinarians Near Me - Flagstaff, Arizona

Friendly staff, helpful, and relatively inexpensive. My dog had acute dermatitis on her paw and nose which looked really bad and they got her fixed up. read more

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Our first visit with short notice after just moving to flag. Great people that made us feel welcome and genuinely care about their patient. They got us in quick due to an eye problem. Silly field dog! Thank you Aspen! read more

Aspen Veterinary Clinic - The Raven is feeling better! - Veterinarians Near Me - Flagstaff, Arizona

On a snowboarding trip our dog got bit by another dog and we had to find a vet quick. They were able to get us in fairly quickly within 2 hours. We got there early, they seemed to show a sense of urgency which was much appreciated and were seen in less than 5 minutes They shaved the areas and cleaned the wounds, we got our fur baby a couple shots too while we were at it. They were super reassuring and knowledgeable that he would be ok with antibiotics and pain medication. The antibiotics seemed very high end and worked extremely well, as did the pain medication and we did not feel like they "gouged us" or "ripped us off" on pricing although it was over $300, it was expected for the services we received. We were able to finish our trip without worrying about our fur baby too much and he is now all healed up! Thank you to the amazing staff at Aspen Vet Clinic. read more

I am a returning customer. I was a customer of Vet Clinic around 19 to 20 years ago. I left as I was not a fan of Dr. Westover and when one of the other doctors that worked there left to open his own clinic, I transferred my business. Since then the vet clinic that we have been seeing, has changed owners and during the COVID-19 pandemic, it's been a challenge to find timely appointments when we are able to get in, so we decided to try Aspen Veterinary Clinic once again. So far we've brought in three of our four pets, two dogs and one cat. One dog and cat was for vaccines and the other dog was for an ear infection as well as a lumpectomy. We were very happy with Dr. Saul and technician Jeremy. Gibbs, our dog with the lumpectomy and ear infection, typically takes a while to warm up to man, but Gibbs didn't have any challenges here, except the typical Shaky Vet Syndrome! He is always anxious to get out but when he realizes where he's at, SVS sets in! My biggest challenge is communication! Not once, but twice, we have not been told the correct or total price for a service. One was with a follow up for an ear infection, where we were told the visit would be $50 for a reapplication of medication. After the service had been completed we was asked for $80. We were never told that he may need his ear washed again and that would be $30 if needed. The second was for a Lepto vaccine. We were quoted $35 but were not told that the second visit for the booster would be $28! The other communication challenge was about a text that I received that our cat needed a booster for his recent vaccine. He had been vaccinated before. I called three times for clarification and never received a call back. The fourth time, I finally reached someone who was able to verify that this was an error. Better training of staff in regards to communication is definitely needed, but the ability to get appointments that are convenient for us is a plus! In addition, the COVID-19 precautions that they are taking, provide a really safe experience! We will continue bringing our fur-babies here, just hope they improve communication! read more

They were so compassionate toward my feels as I had to put my 17 year old cat down They let me say goodbye before taking her away. The vet even came out and consoled me. He was so sweet. Thank you for making a sad day in my life a little less sad. I would recommend them for care of your animals...they care read more

I did get a call, but the last straw was when the vet told me the teeth cleaning products contain "xylitol". Very miss leading. Products that are made specifically for dogs do not contain that. Unfortunately I have to stand by my review read more

We were a couple hours away at the Grand Canyon and desperate to get some advice about a foxtail situation. We didn't want to have to drive unless we really had to. These people were amazing and I highly recommend this clinic. They went above and beyond. read more

While stopping over in Flagstaff on my move across the country, my mare managed to slip in the snow and bonk her head on the horse trailer, resulting in a nice gash on her head. I called Aspen Vet Clinic first thing Monday morning and explained the situation, the front desk staff was compassionate and offered an appointment for me that morning. The facilities are beautiful and very clean, incredibly friendly staff, and very fair pricing. Dr. Gabelt was awesome and did a great job with my mare. Overall highly recommend! Thanks for taking great care of my girl! read more

Aspen Veterinary Clinic - Veterinarians Near Me - Flagstaff, Arizona

Non-Compassionate Care; Inadequate Facilities/Equipment; Serious Lack of Attention and Follow-up to Your Pet's Needs; Owner-Medical Director (Dr Jesse Saul) Never Responded to Complaint/Concerns of Customer For the love of your pet, before visiting Aspen Veterinary Clinic we strongly urge you to consider our experience with our German Shepherd, Thor, which occurred from 7/1 to 7/3/24. This was documented in an unaddressed email to the Owner-Medical Director on 7/8/24. Below are bullet point highlights: 1. Thor had his annual wellness exam and vaccinations at his primary vet in Phoenix area on 6/26/24. All was normal though he was getting slower to rise from a prone position so RIMADYL (carprofen) was prescribed and Thor was reacting well. 2. Thor slipped, fell and hurt his right leg/hip late on 6/28 in excitement as we were loading up the car for a business trip to Flagstaff from 6/28 to 7/3. Thor continued to limp from the fall on 6/29 and into 6/30, and we had concerns the hip was dislocated. We called Aspen Veterinary Clinic and made an appointment for Monday, 7/1. 3. On 7/1, we were billed $519.40 for a physical exam, X-ray and prescription drug, Gabapentin. The practicing vet was Dr. Lesser who advised the X-ray did not show a dislocation of Thor's right hip, instead it showed he had arthritis of the rear hips and possibly lower spin. But Dr. Lesser also advised the X-ray showed two masses, one in his spleen and the other in his chest, and in order to determine the scope of this issue an abdominal ultrasound would need to be performed. We were advised to bring Thor back the following morning, 7/2 at 8:30am, and drop him off as they would squeeze him in. Note, we were staying only 10 minutes from the clinic. 4. On 7/2, Thor was led to a back room at 8:30am, crated and left unattended the majority of the day; we received zero phone updates and he wasn't even afforded a bathroom break according to staff. It wasn't until close to 2pm before the vet finally got around to him. We were asked to come in at 3pm to pick him up and discuss findings. We arrived to find Thor shaved and heavy drugged/sedated, and virtually unable to walk. Dr. Lesser shared some cloudy/grainy photos from the ultrasound of the two areas and was not able to offer any further insight, diagnosis or treatment plan. Thus, this was exactly the same situation as after the X-ray taken the day before. Dr. Lesser admitted their ultrasound machine was not working properly. She also admitted the masses were not causing him to limp, which was the reason Thor was brought in for care in the first place. We were charged another $538.73 and sent home. As I was lifting Thor into the back of our vehicle, I could hear significant cracking in his hind end of his bones/joints. This was not the case before the clinic crated him unnecessarily that day, again we were staying only 10 minutes away. 5. Later that evening of 7/2, Thor was crying and in terrible pain, and was never able to walk again. We called Aspen Veterinary Clinic at 8:22am on 7/3 for any kind of stronger pain med, and after waiting 8 hours (at 4:20pm) our request was denied. As 7/4 was a holiday, we were out of options. We sat with Thor all day and night on July 4 trying to give him comfort, but his pain was unbearable. Accordingly, we were left to have him euthanized at 8am on 7/5. We really cannot fathom how a diagnosis of arthritis can cause our beloved dog to become paralyzed over the course of only a few days, when on 6/26 at his annual checkup at our local vet he was given a virtual clean bill of health. Our feeling is Thor was not given the compassionate care and attention he deserved at Aspen Veterinary Clinic, but we certainly were billed for the experience. Thor's spirit and mobility never recovered from being caged almost all day on 7/2, before being drugged, shaved, and given a faulty abdominal ultrasound. In hindsight, knowing we would only have a few more days with Thor, we would have never put him through what he had to endure that day! And, then the cruelty of having our request for a stronger prescription drug denied at the onset of a major holiday and after having us wait all day, unimaginable! read more

Aspen Veterinary Clinic - Thor, RIP 2014-2024 - Veterinarians Near Me - Flagstaff, Arizona

we have gone to Aspen Veterinary Clinic since Conley Westover opened it. we have had two dogs with Diabetes and given shots every day. we just lost our Lucy (registered Mini Australian Shepherd) last night. when we were in for a December checkup to get our insulin refilled, we saw Dr. Dickinson. We told he that Lucy was old and we were just maintaining her. Lucy was blind and scared to death of the vet office so she shook the entire time we were in there. Dr. Dickinson wanted to do bloodwork and teeth work - which about killed Lucy the last time they put her under for teeth. We told them that we didn't want her upset and didn't want any work done. It was Conley Westover who told me to trust my gut when it came to what to do. The last time we went in, they told us they wouldn't refill the insulin any more after that bottle without doing the bloodwork. Lucy passed away last night at home and at peace, and my gut was right. These new veterinarians need to understand that it is not all about the expensive tests and money. Sometimes, it is about listening to the people that know their animals. (BTW, it wasn't about the money with us. We paid them over $10,000 when Dr. Dennis operated on my stallion). read more

Aspen Veterinary Clinic - Veterinarians Near Me - Flagstaff, Arizona

I was recommended by a different clinic when I moved to flagstaff, so happy I got to be apart of Aspen Vet Clinic! love the staff, and they take amazing care of my cats. Decently affordable , and they explain every detail so thoroughly. love them!!! read more

I took my 2 dogs here for the first time last week and was impressed by the care my dogs got. The staff from start to finish were all lovely and inviting, and I felt that the vet was very knowledgeable and trustworthy. You can really tell the staff actually love animals! Lots of cuddles and sweet talk for my pups. The facility was clean and seems well cared for. I'll definitely be back for all my pets needs. read more

Aspen Veterinary Clinic is great. I was taking my pets to canyon pet hospital but they "lost" one of his puppy vaccine appts and couldn't get me in for another 2 weeks. I called aspen they had availability. Very clean and a great group of vets and staff. Plan on staying with them read more

Aspen Veterinary Clinic - Veterinarians Near Me - Flagstaff, Arizona

I like this place a lot, actually. We've taken several pets there over the past couple of years. Kind service and it's pretty easy to get appointments, etc.--but recently I got an $1800 (!!!!) estimate from them for a cat to have dental work. I balked, knowing we'd paid a fraction of that previously for the same issue. Sure enough, I was able to get in with a different vet in town who charged $400. I don't know how anyone could afford to keep going to a place that's clearly doing some strange price gouging, no matter how nice they are. read more

I would go you for incidentals having so many cats I buried Ernie in his favorite blanket and buried him in the trash. I have a vet in Flagg now and it is not you in Flagg now and it is not you. Thank you for the lesson in cruelty. read more

First and foremost I think this mostly a great vet clinic. The customer service was top notch. My reason for leaving 4 stars instead of 5 is that the vet didn't recognize the dire circumstances of my cat's health. Knowing my 16 year old cat I knew he was at his end. I went into the clinic fully prepared to ethically euthanize him. I told the vet that while I held out hope, I was ready to accept that was end of life. I was told that he needed a full blood panel for $500 and with prescriptions he would live. Within 30 minutes of leaving the clinic he died in my arms. Gasping for breath and clearly in pain. Holding him while he died is one of the most traumatic experiences of my life. Aspen is good, but they should be better about acknowledging how terminal an animals illness is based upon the owners observation. $500 is an obscene charge for investigation when an animal dies just minutes after leaving their care. read more

Met my family in Flagstaff for Thanksgiving on our move to Idaho and realized at checkin day, around dinner time, that the dog's vaccines were 3 days overdue. Aspen Vet stayed open after hours to do physicals and vaccines so we could still have our family holiday. Very thorough, quick, and kind team. If I could pick them up and move them here with us I would. Best pet services in the 15 years we've had pets and moving around with the Navy. Thank you Aspen team - Duke and Lulu are doing great!!! read more

I rescue farm animals but so far its been pigs. I rescued a 7 month old female pot belly pig from a campground in March of 23. They were going to shoot her that morning if we couldn't catch her. About a month later we realized she was pregnant. This was my first experience with a pregnant pig. I was scared, unsure, and worried. I made my appointment and took Princess Fiona in. The staff were AMAZING!! They helped me unload her and load her back up. They showed so much patience with my Princess and myself. I had soooooooooo many questions that they loving answered! They did an ultrasound, x-ray, and exam. I left there feeling confident and with a better understanding of what to do and to expect. Less than a week went by and she went into labor. It was after hours but the vet called me back immediately and stayed on the phone with me for 45 minutes to an hour! He talked me through everything and answered all my questions! I've never had an experience at a Veterinarian clinic like this! They are all truly amazing and love what they do because it shows in their actions! I highly highly recommend them to anyone and everyone!! read more

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I came here to get a second opinion on my cat that developed a limp and had x-rays done elsewhere. I had an appointment with Dr. Saul who went above and beyond to discuss all of the possibilities with me. He was very thorough, intelligent, kind and empathetic. The pain management regimen prescribed by the other facility was clearly not appropriate and if anything a little dangerous for my cat, so he educated me on how we could adjust this to be more appropriate and safe for her. Staff was super helpful calling the other facility to get records in a timely manner and everyone was very kind. My cat had never been seen at this clinic but they were still able to get me an appointment very quickly. Overall highly recommend care here for your fur babies. read more

After dealing with other vets here in town I think my previous review should have been a 5 star, not 3 star. They provided wonderful care, worked out a payment plan with me and were focused on what the dog needed instead of demanding money up front. Not sure if they are still so easy to work with as we are now in town and use a vet that is closer to us. read more

I wanted to update this with an additional comment- my dog had to be put down last October. Aspen Vet treated him throughout his degenerative disorder progress, and were so caring during that difficult process. They came to our house for his final goodbyes, so he could be put to rest at home in his own dog bed around his family. It was one of the worst days of my life, and I don't know if I could have gotten through it without the compassionate care that Aspen gave. So, once again, thank you so much to Aspen Vet. We continue to take our other dog there and always will. read more

We've lived in Doney Park for about a year now and have had to take 3 of our pets to this vet so far. Each time we've come the staff has been fantastic and the vets have been amazing and super nice. When we had to put our dog down they were very accommodating and patient, letting me take my time saying goodbye in a quiet room, and the complimentary paw print in clay was an added bonus. A few days later I got a bereavement card signed by everyone, which of course made me start crying again, but also made me feel so loved in a new area without any friends. So glad to have this awesome clinic nearby for the rest of my geriatric pets! But also hoping I don't have to go again any time soon LOL read more

Had my first vet apt with my adopted cat here. Staff was very friendly, patient, and professional. Handled my cat with care; explained to me what they were examining and how they were going to hold her and why; and were very thoughtful giving answers to any questions I had. I will definitely be returning! Thanks for the great service!! read more

Aspen Veterinary Clinic - My cat after her rabies shot - Veterinarians Near Me - Flagstaff, Arizona

After going to Aspen Vet for 35 years I was late yesterday from a train and they refused to see my puppy. Buh bye! They do not value old clients. Lea read more

Most expensive dental I have ever done on any of my dogs! No extractions. Just a dental with some bloodwork. $626?????? I was hoping that this would be my new vet clinic but if this is how much they charge for a dental I am afraid of how much they would charge for other things. The staff is great though just not sure if I will be back. read more

Thanks to Liz M with her review, I checked in 2 cats for their shot updates. Neither had been to a vet for 2-3 years since they were kittens. Could not give a more positive review, the entire checkin/out/schedule process was topnotch. The visit was terrrific, very nice assistant and doctor, very caring to our feline buddies. We all hope we dont need our vet for serious issues, but given the reviews here and my experience so far, would be comfortable they are receiving the best care. read more

We drive 45 minutes to go to Aspen Vet. Clinic. Dr. Jesse is fantastic. We love Dr. Ryan, too, because he creates such a positive experience for our dog to enjoy the vet as much as possible. He gives such great advice and listens to all concerns. We've had experiences with other vets that have left us less confident in what is best for our dog, but we leave Aspen confident that our dog is receiving great care. read more

The whole staff has been great! From general checkups to saying good-bye to one of our kids. They are excellent and caring. Especially during the virus mess, they have worked hard to take care of their clients and stay safe. Kudos read more

I accidentally cut a little too much off my lovebird's nail and they saw us right away to help make sure he was okay. Couldn't be more thankful. Sweetie is doing great! Thank you!!!! read more

I've taken my pets to Canyon Pet Hospital since I moved to flagstaff and after one too many disappointments some friends suggested Aspen. WOW! Dr. Ryan met us and our (12 week old puppy). He was fun and kind but still extremely direct and professional. Hard to find doctors these days that aren't afraid of saying what they need to say -- he did his job excellently. Needless to say, we will be going to Aspen from now on! read more

We weren't regular vet attendees, we actually only went when we noticed a problem. But, I will say, this group of vets and their team are some of the most kind and empathetic people we've interacted with, EVER. Unfortunately, we had to put our pup to sleep and the doctor offered everything under the sun if we wanted it, but it was time. He sat and literally cried with us. He made sure our dog was as comfortable as she could be and he made sure we didn't feel alone in this awful process. They might be a little pricier than some, but they are knowledgeable (we treated our dog for about 8 months before we had to make the call) and they are accommodating. They ordered in medicine right away and made time for us in urgent walk-in situations. We are so thankful we found such a great group of vets. read more

This is my favorite vet clinic. I'm so sad to be moving away from this vet. The entire staff is so friendly, nice, helpful. My dog has anxiety and each and every staff we came in contact with was so sweet to him. I even overheard them in the back baby-talking to the animals. I have been to this vet 11 times in the past 2 years. Dr. Ryan was my favorite, but since he moved, Dr.Warlick and Dr.Saul have been taking care of my dog. Dr.Saul should be highly trusted with orthopedic surgery, I would recommend this vet to anyone. The techs are so sweet and helpful. Even reception is friendly, resulting in a perfect vet clinic. HIGHLY recommended. read more

Through their negligence and indifference toward pet and client well-being, our cat was misdiagnosed with an extremely rare liver shunt and underwent an extremely expensive and traumatic medical regimen that failed to improve her condition or alleviate any of her pain. When she continued to get sicker, we sought a second opinion from another vet who immediately diagnosed her with a much more common, but unfortunately terminal, condition. This vet also charged us a fraction of the cost that Aspen Vet had charged us for their misdiagnosis. By the time our cat was receiving the care she needed from a competent veterinarian, she had gone into organ failure and had to be euthanized. The vet that misdiagnosed our cat and subjected us all to extreme pain, trauma, and financial hardship, Dr. Linnea Warlick, has a background in equine medicine and had no right to be treating a feline patient. It became clear during our horrific experience that she had neither the ability nor the desire to help us. She allowed our cat to slowly and painfully succumb to her condition, all the while charging us an enormous sum for unnecessary tests and bloodwork. When we contacted Aspen vet about our experience, they refused to accept any responsibility, did not acknowledge their negligence, offered no recompense (We paid over $1,000 for this misdiagnosis), and failed to even offer an apology for our suffering. No pet owner should have to watch their animal die slowly and painfully because of the carelessness of their vet. I will make sure that everyone I know is aware of how little regard this clinic has for the well-being of their animal patients and their owners in the hopes that no one ever has to experience this same trauma. Please avoid this place at all costs, for the safety of our furry companions and your own well-being. read more

I've taken two cats here, both of them received excellent care! Both cats were very skittish around people, but the vets and techs were very patient and took great care of both of them! One needed a somewhat invasive surgery for a bladder stone and they did an excellent job and she's made a full recovery. Their prescriptions are pretty decently priced and in general their prices are much better than most of the other vets I've been to. Would absolutely return in the future if need be! read more