Did not take feedback seriously or educate me as a patient on my options accordingly. Moreover, the…read morebedside manner was poor and combative, but mostly odd that my feedback was brushed off. Would not recommend. Maybe she was having a bad day, but she made me feel bad and could not take criticism well. Deeply unsatisfied with what occurred, I will be changing my primary care physician. I've been going to her for years and it's concerning how many patients she's treated.

Excellent patient service. They listen, open to questions, I don't feel rushed. They are a great…read moreadvocate in dealing with insurance and pharmacy prescriptions. I love coming here, they know me. I've had a great experiences with Dr. Singal and Hanna-Rose Hix.

I have been a patient for YEARS. I love Dr. E. Amjadi! The office staff,years ago, had issues…read moregetting to the phone quickly.But I have had no problems in the last few years! Alex answers promptly,handles my needs and follows though with the Doctor! I can honestly say, I have a great experience each time I call or have an appointment. Follow-up results on my portal are prompt and easy to understand. I know I can call if I have questions and get help. I would definitely recommend Premier to friends and family.

I'm so over doctors not managing their time and their group over scheduling them! When my…read moreappointment is early in the day and you're already 40 minutes behind... Why are you rushing me? Went in for a wellness visit and felt like I was taking up too much of their time the entire time I was there... However, I waited 30 minutes before I saw the PA...

I will NEVER go near that place again. In 2021 "Doctor" Ondash sent me home with antibiotic ear…read moredrops, which was fine except for that fact my ear was swollen shut due to infection and no antibiotics could get in - I fixed his idiocy by going to an ENT specialist three days later with the competence to aspirate the ear and get the antibiotics to the infection. ENT guy said it was in the top three worst ear infections he had seen that year.  Fast forward to this week - Just got released from the hospital after 3 days in the ICU for a subdural hematoma. The day prior to going to the ER I went to Premier and saw "Doctor" Hale, explained the horrible headaches I had been having without letup, slurred speech issues, typing issues - and he gave me an ibuprofen shot and sent me on my way with no follow up. He said he would call to discuss the emailed blood work results with a phone call - nada. The ER doctors were absolutely appalled at the zero interest/lack of concern about the cause of the headaches, which was easily determined with a simple CT scan. They are the McDonalds of the medical field,

They have caring staff and several lab services offered in the same building, as well as some…read morespecialized services.

The person answering phones (I believe Marciela) is very rude. Hung up the phone on me for no…read morereason. Great customer service, Capital ENT....

Dr. Brown did an absolutely phenomenal job, office staff was professional, prompt, and waisted no…read moretime. This is the best experience Ive ever had in medicine!

My visit here was top notch! Dr. Johnson was very pleasant and immediately ordered some tests to…read morerule out some issues. Entire staff is wonderful, professional with great bedside manner. I love that they can do advanced scans and bloodwork so I didn't have to go elsewhere. My family will definitely use this ER for any future health concerns that are emergent.

Amazing experience here. Took my toddler in for difficulty breathing. Within seconds, they took us…read moreback to be seen. Everyone was very sweet and friendly, especially to the distraught toddler. Everything was handled so quickly and they had him feeling better and us out of there so fast. But again the kindness and compassion really stood out from the entire staff that was on hand and they worked wonderfully together to help him get better.

Always LOVE this urgent care!! Everyone is so nice and professional!!! It's always so quick and…read moreefficient and the front desk/medical assistant man (I can't remember his name) is always so nice!! I would recommend to everyone!

5 Stars - The Best Urgent Care Experience I've Ever Had…read more I never thought I'd be writing a glowing Yelp review about an urgent care, but here we are! I managed to break my toe (don't ask... let's just say a garden hose won ‍), and since I was paying out of pocket, I called ahead to ask about pricing. Right away I was impressed. No one avoided my questions or acted annoyed about insurance or self-pay. They were kind, upfront, and gave me clear answers before I even walked through the door. When I arrived, Oscar greeted me and made checking in incredibly easy. He has one of those personalities that instantly puts you at ease. Friendly, calm, encouraging, and genuinely kind. Honestly, every school should have an Oscar. He's the type of person who could convince you that you could run a marathon with zero training just because he believes in you! Next, Sophia took my vitals, and she was just as wonderful. She was happy, bubbly, and chatting with my teenagers like we'd all known each other for years. Instead of sitting in an awkward exam room, we were laughing. Oscar then took my X-rays and, within minutes, was showing them to me. He even printed them onto a CD for me before I left and suggested I take photos of them as well. I've honestly never had that happen anywhere else. By the time we walked out, Casey already had my X-rays pulled up and immediately invited me over to look at them. He explained everything clearly, answered my questions without rushing, and even made me feel proud when he said, "You popped your toe back into place perfectly!" Not exactly an achievement I expected to celebrate, but I'll take it! Before I knew it, Oscar was right there with my walking boot, wrap, paperwork, and everything I needed to go home. The teamwork between everyone was incredible. I've been to plenty of medical offices where you feel like just another patient in line. This was the complete opposite. Everyone genuinely seemed happy to be there, and it showed. There was no long wait, no stressed-out employees, and no feeling like they were trying to rush me through. Just fast, efficient, compassionate care from people who clearly enjoy helping others. As a bonus, they even let my teenagers grab lollipops on the way out, which was the perfect ending to an already great experience. If I could leave more than five stars, I would. Thank you, Oscar, Sophia, and Casey, for turning a painful day into one of the best healthcare experiences I've ever had. I truly appreciate every one of you!

I recently visited Vik's Complete Care after a severe fall while working in my closet and believed…read moreI needed immediate medical attention. Before going, I checked my Humana insurance, which listed this facility as a provider, so I arrived expecting to use my coverage. Once I arrived, I was told they do not accept insurance, which was very confusing and concerning given how they were listed under my plan. I was then informed that costs would start at around $800 or more, and according to the receptionist, they do not perform X-rays. Despite my insurance copay being $45, I was insisted upon to pay $800 upfront before any examination, without being seen by a doctor or receiving any medical evaluation. Due to the excessive cost, I declined treatment and left. The receptionist was extremely rude and dismissive throughout the interaction, which only made the situation worse. Being pressured for a large upfront payment before any care was provided raised serious concerns. Overall, between the lack of transparency regarding insurance, exorbitant pricing, and unprofessional behavior, I chose not to proceed with treatment and will not be returning. This experience left me very uncomfortable and concerned about how patients are treated here.

Came here early December 2025. I had gone to my OBGYN the day before going to Viks due to unnatural…read morebreast pain, swelling, & spreading redness. I left the OB completely freaked out (the on call doc when I went was absolutely awful) & not to mention, with no diagnosis or meds or anything at all. As someone who suffers from anxiety, I had a full blown anxiety attack for the next 24 hours. The following day I couldn't take it and came down the road to viks. Due to the intimate nature of my issue, I requested a female doctor but they told me they only had male; so I just took what I could get, not a huge deal. Front desk was fairly nice, filled out the papers, and they took me back fairly quickly. My doctor was Dr. Mcalasdair (apologies if i spelled that wrong). While I did originally want an ultra sound, he attempted talking me out of it. We went back and forth for a little bit but ultimately he said he was pretty confident he knew what was causing this, and while he didnt think an ultrasound was needed, he was willing to call their ultrasound person to come down and do it if I was adamant. I eventually caved and agreed to not do the ultrasound. Although he did make a little dig during our convo which I didn't appreciate (he said something along the lines of "I've been doing this for 30 years so I think I know what I'm doing). Please don't be condescending. Regardless of how long you've been in medicine, people are still allowed to advocate for themselves & their desires for their treatment. Anyway - aside from that, he was attentive and reassuring. However I've got to give it to the nurse - she really soothed me and my anxieties. She was such a sweetheart. She was maybe a middle aged lady with a British accent. She was so attentive, answered all my questions, checked on me, and when she could tell how nervous I was, she even brought me a little mini teddy bear with a viks shirt on to hold onto. No matter how old you are, little gestures like that really mean something, especially when you're scared. In the end, what I got was an IV in the arm with antibiotics. I believe it took like 45 min to fully drain. While I just sat there and waited, my nurse even brought me a heated blanket to make sure I was warm and comfortable. She was the best. They wrote me a prescription for an oral antibiotic but we were unsure if we were gonna make it on time before the pharmacy closed. On the off chance we didn't, they gave me my first pill ther so I wouldn't have to worry about missing a dose that night (in case we weren't able to get it until the next day). Thankfully we did make it to the pharmacy before they closed though. But that was really thoughtful. In the end, we ended up paying the ER price upon leaving. I haven't received any other bill in the mail so I can't speak on that experience yet... Also - the doctor called the next day to check up on me but I was unable to answer so he left a message. I called back the following day, but he wasn't busy with a patient so a message was taken. No call back. Called again the next day, he wasn't at the lakeway location, he was at another location. So I called the other viks location I was told he was at and they took a message since he was busy with a patient and told me he would call me back. He never did. I called again a day or two later back to the lakeway location and they gave me the same story and said they'd take a message but I told them I had already tried that multiple times and got no call back and told them I just wanted to speak to anyone on staff nurse or otherwise for them to answer my questions. So they put me on hold and I spoke to another doc I'm assuming, but not the one I saw, not dr macalasdair. This doc was pretty vague and dismissive with his answers. Basically it was like a couple word answers or "I can't answer that unless you come back in & we look at you again"...... mkay. He was unhelpful. Between the snarky response when I was advocating for myself in the room & the lack of call back and unhelpful response I got when I finally demanded to speak to anyone doctor on staff, that's why I took one star off. Otherwise, I had a solid experience. They fixed me and calmed my nerves at the same time. If anything goes awry with billing, I'll be sure to update my review. But for now, thanks for helping me!

Friendly staff, Good experience upon first visit…read more Took care of me while doing the procedure That made me comfortable.

They called to schedule my appointment and got me in within a week. They were so friendly it was a…read morepositive experience.