I was very fortunate to find Dr. Nolen. I probably would not be writing this review today if he…read morehad not taken on my case. My surgery was 8 hours, Epic effort by him and the OR Team. After, I remember waking up in recovery and thinking "wow, I can breath again." The first time I met Dr Nolen, he came into the room and told me" I was reviewing your case last night and this what I think we need to do". At this point I had seen a lot of people, no one had offered a plan and few had reviewed my case prior to seeing me. I knew when he told me that, I had found someone who can help me get the care I needed. I cannot write enough good things about him and his staff or thank him enough.

I can't say enough good things about Dr. Nolen. He displays confidence without arrogance. He's…read morefriendly and very informative. He's a good listener. He doesn't rush you, he always have time for you and your concerns. During your appointment he focuses on you. Dr. Nolen told me upfront of the risks of my much needed surgery. My age was a factor (68). I could end up with partial facial paralysis. The surgery involved working around a major nerve that controlled the movement of the right side of my face. That nerve might need removal and then replacement. I might not be able to close my right eye or close my lips together on the right side of my face after the surgery. I could end up drooling. He has years of experience in any event. On my first visit I felt very confident he could do the job. He told me everything I needed to hear. I had a tumor in my right parotid gland. I also had a second tumor in my right ear canal. That second tumor had pretty much ended my hearing in that ear. One looked to overlap the other. From the CT scan the one was deep and could near a jugular vein. They had both been there since 2019. Four years of knowing weighs on one's mind. A biopsy was done prior to my meeting Dr. Nolen by Dr. Whited also of Austin ENT. He referred me to Dr. Nolan after realizing the magnitude of the necessary surgery. His specialty is throats not so much ear related issues. But he too could have performed the surgery. That referral also speaks volumes to the abilities of Dr. Nolen. Another thing I needed to hear was that it could take 6-7 hours of surgery. That concerned me greatly. He assured me with confidence he had preformed much longer surgeries. After the surgery he told me the way it was. The surgery ended up being much easier than originally assessed. Luck was on my side he had seen and operated on much worse. In the end I had very little facial paralysis, which was mostly being able to firmly close my lips together. The exciting news, I feel I got back more hearing in that ear than I thought possible. Thank You Dr. Nolen!

He is wonderful! Knowlegable and caring, and a great listener. All the latest equipment and…read moretreatment. Helped me regain some hearing Does take a couple weeks to get an appt., but he is worth it.

We had an excellent experience this afternoon with Dr. Shepard and his staff at Austin Ear, Nose &…read moreThroat Southwest in Oak Hill. We came in to have our hearing tested, and I had a question about a long-term problem with pressure in my left inner ear. We were impressed by the thorough way Dr. Shepard and Rachel, the wonderful (PhD) Audiologist, conducted our exams and explained our results. Everyone was professional, thorough and genuinely friendly. All of our questions answered (in depth) and we even had a couple of good laughs along the way, and I'll never have to worry about my inner ear again!. Every trip to the doctor's office should be so satisfying. We would definitely recommend Dr. Shepard and his team for anyone needing a really good, top notch ENT. Jonathan & Marsha Walker

Surgery performed by this man ruined my life. A relatively common surgery turned into severe…read morehearing loss, tinnitus, permanent loss of most taste and dry mouth. If I could give a negative score, I would.

After suffering with SCDS for years, it was time to finally take the step to have it corrected…read more Elective inner ear / brain surgery is never high on anyone's "to-do" list, but it did afford me the added time of doing a thorough search to find the best ENT Surgeon I could locate. While I was planning on selecting a surgeon here in Austin, I did not limit my search to just this city. I looked in all areas of Texas and even beyond. However, once I identified Dr Kemper, I was confident that I had found the best surgeon for my needs regardless of location. To be brief, Dr. Kemper is a fantastic surgeon. He listens well, explains himself and addresses any concerns with honesty and professionalism. Plus, he's done this procedure many, many times and knows exactly what needs to be done. To say "I trust him" is an understatement. I knew that my condition would be taken care of withit Dr Kemper. My surgery was 6 months ago. Not only did Dr Kemper live up to my expectations but I am happy to say that I am better today that I have been in many, many years. My condition is 100% corrected and there are no residual effects from the procedure; even my 8" scar is invisible and no nerve issues with my skin. I cannot thank him enough or recommend him any higher - he's the best. I would also like to thank his staff for their excellent care. Ironically, my condition required the partnership with an Austin Brain Surgeon who is also "Dr. Kemper". While they are not related, they both worked flawlessly as a team, and I am forever grateful. Cheers!

Highly recommend Dr. Patrick Slater MD. My appointment was…read morefully covered and checked for everything amaginable! The office staff was very nice, highly skilled and explained what to expect prior to any procedures. Thank you!

Nothing can improve the quality of food given here. They need quality and quantity fixed.read more

The entire office staff is lovely. I basically had my ears and my sinuses dilated. I've had a lot…read moreof problems with vertigo and post nasal drip. They were very thorough about telling me about what to expect during and after the procedure. They also called to check in with me the next day. This is the third ENT I have gone to in two years. The others just adjusted my ear crystals and sent me on my way. They actually did a lot more testing and found that I had other issues contributing to my vertigo. None of the other clinics had done that.

I have been seeing another Sinus, Allergy business for about 15 yrs. Long story short, there…read moreInsurance lady made me so mad over coverage. I decided there are way too many allergy docs in Austin. I made a call to Austin Ear, Sinus & Allergy. Had an appointment within a couple of days. Within a week I had RhinAer & Balloon Sinuplasty performed. Had 2 follow ups both 2 weeks apart. I have not been able to breathe through my nose in over 20yrs. And the major issue was I couldn't get hot without having a box of Kleenex with me. SO, as of today I can breathe through my nose & can go outside without any tissues. Dr Slater & his staff are very professional & friendly. I feel like they are my sinus family. I can't praise them enough for a procedure performed that has given me my outdoor life back! Just remarkable! Highly, highly recommend Dr. Slater, at Austin Ear, Sinus & Allergy, 12319 N Mopac Expy, Austin, 78758!

I have been going to Dr. Jackson's office for almost a year and see NP Taylor. She is great and…read morezero complaints about her. However, staff absolutely needs training in customer service. I had an appointment on August 21, 2025, and left medical forms to be filled out. I was told 7-10 business days. I have called several times as it is well into September and still have not got forms back. I got one call back and was treated as if I was bothering her. I was told they would check into it. Still no call back and still no medical forms.

2 Stars = Could've Been Better…read more I was diagnosed with Hyperacusis back in September. I came to Lance Jackson's office per recommendation from Doss Audiology (110% recommend Doss Audiology!)). During my 2 appointments here at Lance Jackson, I was attended to by a PA and NP. Both times I felt unheard and both times I felt rushed. This office has a factory type setting for patient care. Get patients in and get patients out. The clinicians are bouncing from room to room and seem like they are booked all day. Maybe even double booked. This model is great for business, but in the end the quality of care suffers. My initial visit I met with a PA. I felt rushed and unheard. After my appointment, I overhead a conversation between her and a coworker where it was said, "Oh she's worker's comp? Good luck getting out of work honey". I didn't address it until my follow up appointment. During my follow-up appointment I met with a NP. I again felt rushed and unheard. When I asked for the notes from my 2 visits, my feelings were confirmed. The notes listed wrong symptoms from the wrong ears and basically wrong information. One note even stated I said I had difficulty attending my son's basketball game. I don't have a son. That's not what I said... It's a bit comical feeling unheard at an ENT office... Anyway, both experiences were frustrating. Especially when you're dealing with a newfound hypersensitivity to sound and it seems like people don't believe you. People who you go to seeking assistance from. I did contact the office manager and reported what I heard regarding the worker's comp comment. Even if they weren't specifically talking about me, it was disappointing to hear as a patient. To know there are clinicians here vocalizing their dismay towards Worker's Comp in a patient filled area. I hope you have a better experience than I did. I won't be back.

Update: Dr Nason personally called me after I left this review and let me know who I should contact…read moreto help my father. .... I am so upset with this office. My father was in the hospital and they referred me to Dr Nason. This doctor's name was written on his discharge paperwork. I filed out the appointment form online with all the information, including his diagnosis/hospital info/and that the hospital wrote a referral. Someone called me a few days later and set him up an appointment for 3 1/2 weeks later. 24 hours before the appointment, they called to say this doctor won't see him for his diagnosis. My father has been suffering for over 3 weeks waiting to see this specialist. They refused to take any accountability for the situation or admit they put his health in danger. The office manager told me this is not their fault and blamed the ER. Then she blamed the call center schedulers. Completely unprofessional to shift the blame to your employees and then tell you it's not her problem.

Before my office visit I was able to have a telemedicine visit, even as a new patient. I greatly…read moreappreciated that. I was able to fill out all my patient forms online ahead of time, so they were completely ready for me when my appointment began. Dr. Young was very understanding of my issue and explained the different options I have for addressing it. This resulted in an in-person visit. I was greeted quickly and very friendly.  The waiting room is very calming; you only hear the light music from the front desk and the hum of the air purifier. The nurse who took me back to the room and took my vitals was very friendly and made me feel welcome. My visit with Dr. Young was awesome.  She explained everything she did, step by step, and was patient with all of my questions. Building is in a quiet area and has ample parking. Hand sanitizer is available throughout the building and outside the office door.  Masks are required throughout the building and offices, including this office.

Poor technical skills! Don't go there for ear cleaning. He damaged my ear in the process of…read morecleaning it. I've been having so much pain in my ear, but he still denies any wrongdoing. Some of these doctors have God's syndrome; they think they don't make mistakes. According to the national medical statistics, when the patient reports a side effect of a medication, or a problem with a procedure which was done on them, 98% of the time, they are correct. At least one third of patients in the US die every year because of medical malpractice.

Dr. Ryan Boerner has a very good disposition and takes his time in diagnosing and explaining very…read morewell and clearly with my concerns. I am very satisfied with his manner of treatment and listens to whatever is not going well with one. Excellent communication and takes great concern in treating with overall my throat.