I was very fortunate to find Dr. Nolen. I probably would not be writing this review today if he…read morehad not taken on my case. My surgery was 8 hours, Epic effort by him and the OR Team. After, I remember waking up in recovery and thinking "wow, I can breath again." The first time I met Dr Nolen, he came into the room and told me" I was reviewing your case last night and this what I think we need to do". At this point I had seen a lot of people, no one had offered a plan and few had reviewed my case prior to seeing me. I knew when he told me that, I had found someone who can help me get the care I needed. I cannot write enough good things about him and his staff or thank him enough.

I can't say enough good things about Dr. Nolen. He displays confidence without arrogance. He's…read morefriendly and very informative. He's a good listener. He doesn't rush you, he always have time for you and your concerns. During your appointment he focuses on you. Dr. Nolen told me upfront of the risks of my much needed surgery. My age was a factor (68). I could end up with partial facial paralysis. The surgery involved working around a major nerve that controlled the movement of the right side of my face. That nerve might need removal and then replacement. I might not be able to close my right eye or close my lips together on the right side of my face after the surgery. I could end up drooling. He has years of experience in any event. On my first visit I felt very confident he could do the job. He told me everything I needed to hear. I had a tumor in my right parotid gland. I also had a second tumor in my right ear canal. That second tumor had pretty much ended my hearing in that ear. One looked to overlap the other. From the CT scan the one was deep and could near a jugular vein. They had both been there since 2019. Four years of knowing weighs on one's mind. A biopsy was done prior to my meeting Dr. Nolen by Dr. Whited also of Austin ENT. He referred me to Dr. Nolan after realizing the magnitude of the necessary surgery. His specialty is throats not so much ear related issues. But he too could have performed the surgery. That referral also speaks volumes to the abilities of Dr. Nolen. Another thing I needed to hear was that it could take 6-7 hours of surgery. That concerned me greatly. He assured me with confidence he had preformed much longer surgeries. After the surgery he told me the way it was. The surgery ended up being much easier than originally assessed. Luck was on my side he had seen and operated on much worse. In the end I had very little facial paralysis, which was mostly being able to firmly close my lips together. The exciting news, I feel I got back more hearing in that ear than I thought possible. Thank You Dr. Nolen!

He is wonderful! Knowlegable and caring, and a great listener. All the latest equipment and…read moretreatment. Helped me regain some hearing Does take a couple weeks to get an appt., but he is worth it.

We had an excellent experience this afternoon with Dr. Shepard and his staff at Austin Ear, Nose &…read moreThroat Southwest in Oak Hill. We came in to have our hearing tested, and I had a question about a long-term problem with pressure in my left inner ear. We were impressed by the thorough way Dr. Shepard and Rachel, the wonderful (PhD) Audiologist, conducted our exams and explained our results. Everyone was professional, thorough and genuinely friendly. All of our questions answered (in depth) and we even had a couple of good laughs along the way, and I'll never have to worry about my inner ear again!. Every trip to the doctor's office should be so satisfying. We would definitely recommend Dr. Shepard and his team for anyone needing a really good, top notch ENT. Jonathan & Marsha Walker

Surgery performed by this man ruined my life. A relatively common surgery turned into severe…read morehearing loss, tinnitus, permanent loss of most taste and dry mouth. If I could give a negative score, I would.

After suffering with SCDS for years, it was time to finally take the step to have it corrected…read more Elective inner ear / brain surgery is never high on anyone's "to-do" list, but it did afford me the added time of doing a thorough search to find the best ENT Surgeon I could locate. While I was planning on selecting a surgeon here in Austin, I did not limit my search to just this city. I looked in all areas of Texas and even beyond. However, once I identified Dr Kemper, I was confident that I had found the best surgeon for my needs regardless of location. To be brief, Dr. Kemper is a fantastic surgeon. He listens well, explains himself and addresses any concerns with honesty and professionalism. Plus, he's done this procedure many, many times and knows exactly what needs to be done. To say "I trust him" is an understatement. I knew that my condition would be taken care of withit Dr Kemper. My surgery was 6 months ago. Not only did Dr Kemper live up to my expectations but I am happy to say that I am better today that I have been in many, many years. My condition is 100% corrected and there are no residual effects from the procedure; even my 8" scar is invisible and no nerve issues with my skin. I cannot thank him enough or recommend him any higher - he's the best. I would also like to thank his staff for their excellent care. Ironically, my condition required the partnership with an Austin Brain Surgeon who is also "Dr. Kemper". While they are not related, they both worked flawlessly as a team, and I am forever grateful. Cheers!

Nothing can improve the quality of food given here. They need quality and quantity fixed.read more

Dr. Slater is a wonderful doctor who listens, explains, and actually wants to help me. I've been to…read moremany specialists in the past two years and Dr. Slater is the only doctor who has actually helped with my head pain, ear pain, dizziness, tremors, vertigo, and tinnitus. I saw three neurologists who didn't even offer to help me with anything related to my POTS diagnosis. Dr. Slater's staff is also the best. They are very kind, knowledgeable, and helpful every single time I have an appointment and Liz always treats me like a friend.

So I was experiencing a clogged right ear canal with slight pressure. It felt as if my ear was…read moreblocked and my hearing was extremely affected. I looked up this place, being new to Austin and my wife made the immediate appointment. They saw me instantly, which was a huge relief. The front desk staff was welcoming and very energetic upon entering the clinic. After meeting the doctor, I felt this was going to be a great experience. He welcomed us with great energy and concern. He inspected both ears to ensure I was ok and ended up cleaning out both ear canals. He was very attentive and precise when inspecting my ears and cleaned them thoroughly - painlessly. My right ear canal was worse than the other and he provided some ointment (medication) for the irritation. Overall a great experience and IMMEDIATE relief.

What an amazing experience. Dr Slater & his team are quick, knowledgeable & kind. They even have a…read moreTV to watch your ear. Thank you Dr Slater & team!

I have been going to Dr. Jackson's office for almost a year and see NP Taylor. She is great and…read morezero complaints about her. However, staff absolutely needs training in customer service. I had an appointment on August 21, 2025, and left medical forms to be filled out. I was told 7-10 business days. I have called several times as it is well into September and still have not got forms back. I got one call back and was treated as if I was bothering her. I was told they would check into it. Still no call back and still no medical forms.

2 Stars = Could've Been Better…read more I was diagnosed with Hyperacusis back in September. I came to Lance Jackson's office per recommendation from Doss Audiology (110% recommend Doss Audiology!)). During my 2 appointments here at Lance Jackson, I was attended to by a PA and NP. Both times I felt unheard and both times I felt rushed. This office has a factory type setting for patient care. Get patients in and get patients out. The clinicians are bouncing from room to room and seem like they are booked all day. Maybe even double booked. This model is great for business, but in the end the quality of care suffers. My initial visit I met with a PA. I felt rushed and unheard. After my appointment, I overhead a conversation between her and a coworker where it was said, "Oh she's worker's comp? Good luck getting out of work honey". I didn't address it until my follow up appointment. During my follow-up appointment I met with a NP. I again felt rushed and unheard. When I asked for the notes from my 2 visits, my feelings were confirmed. The notes listed wrong symptoms from the wrong ears and basically wrong information. One note even stated I said I had difficulty attending my son's basketball game. I don't have a son. That's not what I said... It's a bit comical feeling unheard at an ENT office... Anyway, both experiences were frustrating. Especially when you're dealing with a newfound hypersensitivity to sound and it seems like people don't believe you. People who you go to seeking assistance from. I did contact the office manager and reported what I heard regarding the worker's comp comment. Even if they weren't specifically talking about me, it was disappointing to hear as a patient. To know there are clinicians here vocalizing their dismay towards Worker's Comp in a patient filled area. I hope you have a better experience than I did. I won't be back.

Dr.Nason is very knowledgeable and he will make it very clear, he is extremely condescending and…read morelikes to talk more than listen. The entire office communication was extremely difficult, I would leave multiple voicemails and not hear back for days and weeks. I was going to have a tonsillectomy as well as sinus and septum surgery all at once to his recommendation, it took almost 2 weeks for them to inform my insurance and when I called to finally schedule he surgery it was more days of waiting for a call back. I had time to seek another opinion, discuss and schedule surgery with another doctor, they called me back the day before my tonsillectomy with my more responsible doctor, who split up the procedures, if not I don?t know how I would recover since the tonsillectomy has put me through the ringer. Nason is money hungry and arrogant. Their office is unhelpful. Do NOT go to this office.

Before my office visit I was able to have a telemedicine visit, even as a new patient. I greatly…read moreappreciated that. I was able to fill out all my patient forms online ahead of time, so they were completely ready for me when my appointment began. Dr. Young was very understanding of my issue and explained the different options I have for addressing it. This resulted in an in-person visit. I was greeted quickly and very friendly.  The waiting room is very calming; you only hear the light music from the front desk and the hum of the air purifier. The nurse who took me back to the room and took my vitals was very friendly and made me feel welcome. My visit with Dr. Young was awesome.  She explained everything she did, step by step, and was patient with all of my questions. Building is in a quiet area and has ample parking. Hand sanitizer is available throughout the building and outside the office door.  Masks are required throughout the building and offices, including this office.

Poor technical skills! Don't go there for ear cleaning. He damaged my ear in the process of…read morecleaning it. I've been having so much pain in my ear, but he still denies any wrongdoing. Some of these doctors have God's syndrome; they think they don't make mistakes. According to the national medical statistics, when the patient reports a side effect of a medication, or a problem with a procedure which was done on them, 98% of the time, they are correct. At least one third of patients in the US die every year because of medical malpractice.

Dr. Ryan Boerner has a very good disposition and takes his time in diagnosing and explaining very…read morewell and clearly with my concerns. I am very satisfied with his manner of treatment and listens to whatever is not going well with one. Excellent communication and takes great concern in treating with overall my throat.