BrightStar was recommended to me by another agency for a nurse who will come to your home and fill…read moreyour medicine boxes, which I needed for a relative. I spoke to Erica, the community liaison, who was very helpful & got someone to come out within two short days. The nurse Ursula was absolutely wonderful. She was incredibly patient & knowledgeable. She then helped us find another affordable option through our township, which was a godsend. We wouldn't have discovered this if it weren't for Ursula genuinely wanting to help us. We couldn't be more grateful. Highly recommend them. Very caring and supportive.

Awful. I am simply going to state facts here, and you can judge for yourself what you think of…read moreBright Star. First of all, they were suggested to me by the Kenneth Young center, which I find odd in retrospect. I was told at the start that every attempt would be made to achieve consistency. But suspiciously, I was discouraged by Ursula the nurse to try to meet any of the caregivers to give them a tour of where things are in my 88 year old mother's house. Then I found out why: Over a period of about 2 and a half months my mom has had 15 or more different people coming to her house. Her schedule is by no means demanding: Just 4 hours 6 nights a week and 5 hours two days a week. 2 or 3 people should easily be able to cover such a schedule. I never realized the vast amount of different people because all the invoices come 2 weeks after the date. One woman seemed to come regularly and my mom liked her and the caregiver knew what to do, but often it was some new person filling in a shift who a) my mom didn't know and b) didn't know what to do or how to do it. About four times no one showed up at all, and once a woman left early because she had to drive to another town to care for someone. Because of the inconsistency of staff, the quality of work really suffered. I think they tried and it certainly wasn't the caregiver's fault, but they just had no idea what was going on. More importantly, it really soured my mom on having caregivers come at all because it was like being invaded by an unhelpful stranger all the time. I complained about this to the manager and she told me they were understaffed and having a major crisis. Previous to that, I had complained about the inconsistency to Ursula and she told me the caregivers just picked up whatever shift they wanted and the managers had no control over it! This is not the impression I was given when we signed up. I feel I was lied to more or less. When I finally realized how many people were coming, I complained once again and was told in a vague way they would talk about it at their next meeting. All in all I complained to three of the upper management and they did absolutely nothing. In fact, there was a lot of passing of the buck. Home Instead is the company I switched to and they took the time to design a schedule with 3 caregivers for my mom. I'm sorry this business is having problems; perhaps the quality will improve when they lose enough clients. I called to cancel service and told them I'd be quitting in 2 days, the last day being Wednesday. Guess what, *no one* came to my mother's house that last day. I had to go help my mom on what should have been a day off.

I am giving this facility 3 stars primarily due to the very good quality of care provided by the…read morefantastic staff--they truly deserve 5 stars. The lower rating is for two main reasons: 1. The building and facilities are simply old and poorly designed. The lobby is barely big enough for a postage stamp. 2. My parent really disliked the food that was served here. It is also worth noting that both The Pearl of Rolling Meadows and The Pearl of Elk Grove Village are privately owned (by Pearl Healthcare), as the physical infrastructure and dining seem to lag behind the high quality of the frontline caregivers.

Absolutely incredible experience at Pearl! From the moment a loved one is admitted, the…read morelevel/quality of care and attention is unmatched. The staff is not only incredibly kind but deeply knowledgeable, ensuring families are involved in the decision making process. The therapy team is outstanding too. Every detail, from medical care to daily interactions is handled with astute professionalism and warmth. If you're looking for a place where your loved one will be genuinely cared for, I highly recommend Pearl of Rolling Meadows.

Gloria is outstanding. She orchestrated the move of a loved one into a new care facility on very…read moreshort notice and it was a wonderful experience. Very worth it to hire My Solutions, they did a great job organizing the logistics, arranged for a great moving company (Hollander), packed everything up and unpacked it and put it away on the other end. They hauled away a couple of pieces of furniture we didn't need anymore which was much easier than called Got Junk. I highly recommend Gloria and My Solutions for moving your parents or yourselves into independent living, assisted living or memory care. It also helps that she knows all the people at these facilities and they know and trust her services. Thank you Gloria, turned what could have been awful day into an great one.

I can't speak highly enough of the experience we had with this company and particularly Lori, the…read moreteam leader. We hired them to pack and unpack my 93 yr. old mother's house when she moved from a duplex into an apartment. Lori was so sweet & encouraging to my mom, who was completely overwhelmed & sad to have to move. She listened to her stories as they packed up a lifetime of memories & she and her team went above & beyond to make sure everything was meticulously packed & carefully unpacked. Lori kept a sharp eye on the movers to make sure they were being careful. The next day my mom told me that as much as she hated that she had to move, she "enjoyed" the process of moving because of how beautifully it was handled. That's the highest praise she could have given. I can't recommend this company enough!

My family decided that my Dad required hospice care towards the end of his life and we chose…read moreLifeChoice for that need. We were assigned Emily as our case manager and she was great to work with. However, we interacted the most with Grace who was on-call at the time we engaged them and helped my Dad a good bit during his last couple of days. Grace was super patient with us when we asked lots of questions about his care and hospice in general. LifeChoice also provided a rabbi for us and I think my father really appreciated that the rabbi visited with him for over an hour. I think they provided my father a lot of peace and comfort during his final days. My only regret was not engaging them sooner. Thank you LifeChoice for all of the help you provided my father and our family.

My name is Shannon Parson Johnson, My father William parson was able to pass away with dignity and…read morerespect, I cannot say enough about the incredible care and compassion this hospice team provided for my father. Their whole demeanor and attitude is that of angels, compassion, empathy, love..When he was in the hospital, he was not receiving the proper pain management, they kept delaying the hospitals hospice program while my dad was dying in pain. I was desperate to get him home. Alena, the administrator, moved mountains to make that happen. They got my dad home in less than 18 hours, they were by my father's bedside within two hours of me calling desperate for help, which felt like a miracle during such a difficult time. Daniel, the nurse who came to the hospital, was so attentive and caring such a such a genuine person. And once we were home, nurse Julie and nurse Grace took over and truly went above and beyond. They made sure the bed oxygen tanks supplies and meds was delivered before my dad even got home.They made sure my dad was comfortable, out of pain, and surrounded by dignity and respect--something he was not receiving in the hospital. there was also a Sweet CNA that came to help as well, Because of them, my dad was able to pass peacefully at home, just as he deserved. That means everything to me my father and our family. All of my father's friends and loyal family were able to come visit with him before he passed the next morning.. I highly recommend this hospice agency to anyone going through end-of-life care for a loved one--or even for themselves. Don't wait until the last minute. Have this hospice team set up ahead of time--you will not regret it. They are truly angels doing God's work. Shannon Johnson-parson

They work hard to match you or your loved one up with the right caregiver. They are punctual and…read morekind. They provide excellent care for their clients and I would not hesitate to recommend their services.

Had temporary care for my 89 year old Mom while we were out of town and what a great experience…read more Such peace of mind knowing he was being well attended to. So great we are going to do this permanently 3 days a week. I am ready to go back to being the daughter and not the complete caregiver. Inspired Home Care is allowing me that blessing!