After several meetings they sent a candidate really not compatible with what we talked about. The handwritten scrawled original contract was for $39/hr (5hrs), after verbal discussion at $35/hr. I requested a clean printed copy for consideration, but they raised the rate to $43 due to so-called special requirements that were never discussed until they handed it to me. I told them that "bait-and-switch" doesn't work any more. I have NEVER experienced such a non-professional agency with such immature attitude as these people. All I really needed was "maid service" and these idiots treated it like a hospital case. BEWARE, Seniors. read more

Throughout my time at Freedom Home Care, I had the privilege of working alongside many dedicated and professional staff members. However, I've encountered several challenges stemming from management practices that I believe warrant attention. Specifically, a scheduling supervisor used her authority in a manner that was not only vindictive but also detrimental to my well-being. This resulted in unwarranted removals from schedules, blocked shifts, and unfounded explanations that ultimately created significant hardship for me. It is essential for a company that prides itself on providing medical and personal care staffing to treat its employees with respect and dignity. Unfortunately, my experience felt contrary to this principle. On multiple occasions, I was asked to accept shifts that required lengthy commutes, transforming my role into something akin to that of an "Uber driver" rather than allowing me to engage in meaningful caregiving. One particular incident stands out: I was sent to a location where no client was present, as the company had arranged a ride without confirming the appointment. After attempting to contact the "24-hour emergency line" for over half an hour without any response, I found myself needing the assistance of police officers to reach the correct site. This experience highlighted the inadequacies in communication and support within the company, and to my disappointment, I received no acknowledgment or apology for the distress it caused. When I resigned, I requested to receive my final paycheck for all hours worked, yet I only received payment for one day. HR informed me that the remaining pay would be processed in the next pay period, which seemed inconsistent and unfair. Such practices may undermine the trust and morale of employees who are dedicated to their roles. I genuinely believe that Freedom Home Care has immense potential to create a positive impact in the lives of both its clients and staff. To realize this potential, it is crucial to foster a culture of empathy, clear communication, and fair treatment throughout the organization. These changes would not only benefit employees but ultimately enhance the quality of care provided to clients. I would not recommend anyone to work here - I forgot to mentioned; one time their was a post to clean up urine and feces only, and to bring your own cleaning equipment - needless to say -I am not "the help", I would never recommend anyone to work under this administration - company read more

An employee named Jamie who i see was in more poor reviews was sent to start work caring for me and my wife. A she woman showed up at our house and instantly seemed anxious to leave. Since i was to be a client i asked her a question regarding assistance getting dressed. She looked like a ton of bricks hit her and answered sounding distressed. This was actually my second time trying to hire home care and i find it strange that when At Home services say that they will bathe and dress clients that they would react like that. My house is decorated with posters from horror movies and Gothic paintings. I showed their employee the rooms and she again looked distressed. My wife was uncomfortable with her and told her she could go and she ran like the place was on fire. I didn't notice right away but looking out my window later i saw she was sitting in her car in our driveway. Apparently she called her office right away because not long after i got a text saying that they will not be comfortable working with us. I called the boss and she said that her employee reported i asked the question about dressing and she made an accusation that my posters were pornographic and satanic. Well they are classic movies and and Githic Art which are neither. The boss backed it though and said there isn't anyone in their service who would feel comfortable working with us. So who is really the boss? All these employees who decide when and where they want to work or the people in charge? My wife and i were in social work and we were involved with many situations we weren't comfortable with but we had the job so we had to do it. Also though it seems like it could be discrimination. They said they couldn't work with me cuz i am a satanist. I am not but is it a policy that they only service people based on how they view their religious choice? I found out that service refusal based on religion or personal impressions is illegal. Anyone who knows where i can report this situation to please let me know. Last she only stayed like 15 minutes and they are deducting a full days pay from my account. I was desperate for help and they said they would yet in the end would not... read more

We worked with Freedom to secure live out caregivers for my stepmother and my father, who sadly died within a year of one another. My stepmother required round the clock care, and her regular day caregivers became part of our family. After her passing, my father required part0time care in the home until the very end, and Freedom worked with us flexibly to arrange care for him. Jaime was our case manager in both cases, and was always available for questions or concerns and I felt that she worked very hard to support my dad and stepmother no matter how challenging the circumstances and their individual (and often difficult) demands. Freedom also supported us to begin hospice. We are very grateful for Freedom's services and how hard they work to support families. read more

Freedom took care of my 90+ year old father during times of special need and transition. His care givers were thoughtful, adaptive to fluid situations and sympathetic to all of my dad's needs. Of specific note was how they not only provided care but also companionship to my father. read more

Do not work with Freedom Home Care!!! Absolutely HORRIBLE experience. Management is awful to deal with, extremely disrespectful and unable at communicate between themselves internally. They handled their own communication problems by repeatedly blaming and insulting the patient. This treatment of a sick person and continued berating is disturbing and shocking. If you want to be stressed, then choose this place. Otherwise, PLEASE avoid at all costs. They are just looking to make money. There are several other home care options that treat patients like human beings. Happy to share further information. read more

if I could leave a Zero i would since they don't even deserve one star .. they charge $150 for an in home assessment and after I spent close to two hours telling them and SHOWING them what kind of care I needed for my father who cam not move and have a feeding tube they sent me an old lady nurse who all she did was talk about herself did not know how to even use the feeding tube or move my dad or take him out of bed .. she was useless she even asked me if she can leave for an hour and take a lunch break leaving me alone to take care of my dad which is why I hired her in the first place mind you for $100 an hour ... so I could even leave my dad alone with her . I have it all on camera and would be happy to share the footage with anyone wanting to see.. I finally told her to leave since I was getting NO a help whatsoever and when I told the agency I wanted to talk to them about what they did and get some kind of refund they completely ignored me .. I have been caring for my dad for almost 5 years and have food help most of the time but this agency is low end .. and scamming elderly people and their families in their time of need and saying oh we have been around for over 40 years does not make this a good quality agwncy or a good choice .. please stay away and find another agency to work with .. one that can actually provide results and not just talk the talk .. read more

Freedom Home Care has been caring for my elderly father who is still living in his house. The care he receives is excellent and he enjoys having his caregiver there to talk to as well. Jaime, his Care Manager, has been very attentive to our needs and professional. If you need care for a loved one, I can highly recommend Free Home Care. read more

Freedom does great work! Our case manager, Jaime Clifton, is so kind, reliable and professional. She does a fabulous job helping me and being a stellar advocate for my elderly father. read more

My wife's uncle needed a caregiver to visit with him weekly to provide some assistance at his home. He interviewed a few people and narrowed it down to a very nice lady who has been helping him for over two years. They have created a very nice working relationship. The Freedom Home Care people have been great with their services and follow up. We recommend them to anyone needing any type of in-home care. read more

I have written a review or two already. First, the Caregivers are GREAT. They really do care, are compassionate, and responsible. Two days ago, though, I went to my parents' house to discuss a "rumor" that my sister (who lives in their home and has ruined its once beautiful living space) had been taking my father to a lawyer to change his will so that she gets the greater inheritance (I, by the way, have Power of Attorney and my mother has Alzheimers). I asked my Father if this rumor were true, and he turned white, and said, "I love you." Then Jamie, who is some sort of Freedom supervisor, came behind my dad and said that he could give his money to whomever he wanted. I didn't know Freedom gave financial advice. As I was not wanting to discuss this issue with Jamie, I hugged my mother who was sitting at the table with her head down, almost asleep. I said, "Mom, I really love you." Then I left just as I heard Jamie saying she was calling the HP police! The police called me when I returned to my home. The officer was trying not to laugh, IMO. Later, I asked my Father what Jamie had told the police, and he said that Jamie had said that I had tried to bully my mother (who rarely knows who I even am) into giving me money. OMG, my poor mom doesn't even know how to give money, and my sister hides money so that my mother could never find it in a million years. Why did Jamie do this? I have yet to hear a reasonable response. I have called and called Freedom, but Jamie is always "on the phone and will get right back to me," "at lunch and will call me within the hour," "out in the field," etc. The worst of all, perhaps, is that when I call Freedom, the person who answers the phone protects Jamie and this ridiculous situation, making up stories (in my opinion) as to why no person who works there can speak to me in a calm conversation about this incident. So to finalize this...LOVE the Caregivers, but do not understand the supervisor, who (at least in this situation) was interfering in a family situation in which she had no business. Following that incident, my family has almost broken apart, thanks to the woman named Jamie. read more

I have tried to work with this company for over a year now, helping with my bed bound mother. Today was the last straw. My mother had to sit in her own waste for hours, until I could get to her, because this company no called, no showed for 2 of their prescheduled shifts. When I advised the owner, Pam, that I would be looking for a new company, she hung up on me. Also, we narrowly avoided getting BEDBUGS from them as they did not be forthcoming with a situation they were having and allowing their employees to spread the parasite to other customers. Always late, if they showed up at all. Shameful. read more

my name is frank tagliano, freedom home health care is great. trisha is a good caregiver and very helpful read more

Great customer service. Fast follow up and response when looking for care. Kind and thoughtful caregivers and staff

We have used other agencies but this has been by far our best experience. The quality of the care givers is excellent, and even more importantly, this agency is flexible and responsive and really understands the difficult issues families and individuals are trying to navigate. Freedom Home Care makes things easier. That's huge. read more