In December 2023, my elderly father was hospitalized and then transferred to an in-patient rehab…read morecenter through the end of the month. I decided that I needed some supplemental help once he returned home. I researched several agencies online checking Yelp/Google reviews, BBB information, licensing information and company websites. I developed a list of three agencies to contact based on my research. I contacted the first agency. It did not go well. I was shuffled around to different people; meetings were set up, then cancelled; calls/texts went unreturned; interviews were set up and candidates never showed/cancelled at the last minute; etc. After two weeks, I had had enough. Next up, Family Matters. I re-visited their website and downloaded the free In-Home Care Guide which required me to input my contact information. After fully reviewing the guide, I picked up my phone to call them and my phone rang before I could dial. The caller identified himself as Andrew from Family Matters. I laughed and told him that I was just about to call Family Matters. We spent the next 30-45 minutes discussing my father, his likes/dislikes, his personality, the qualifications that we were seeking in a caregiver, and the list of tasks/responsibilities the caregiver would perform for my father. Andrew indicated that he had a caregiver in mind and would call me back within the hour. I asked him to e-mail me a copy of their care agreement to review in the meantime. Within 5 minutes, I received the care agreement. Within an hour, he called to inform me that they had the perfect caregiver for my father and that she could start shortly. The caregiver, Marcia, that was placed with us was EXCEPTIONAL!!! She was a perfect fit for my father and was highly qualified. She was with him for about 15 months, and we cherished the time that she was in our home caring for my father. We would have loved to have had her with us until the end of time, but she retired. We were very happy for her, but sad to lose her as we had both grown very fond of her. Following her departure, Family Matters tried to find a replacement, but they were unable to find a good fit for my father in terms of availability to work the schedule that he needed, personality, skill set, and qualifications, so encouraged us to work with another agency. Although we were sad to no longer be working with Family Matters, we appreciated them being up front with us and putting our needs above their own. We engaged another agency who placed a caregiver with us for about 5 months. When she left, we contacted Family Matters to re-establish contact and query them about a replacement caregiver. We were told that Andrew had moved on and were introduced to Ashleigh, the new Account Manager. As before, we reviewed all of our requirements with her and within an hour, she had a great caregiver for him who started with my father the following week. That was a little over two months ago and his new caregiver, Elsie, is FANTASTIC!! Ashleigh maintains close contact with us to ensure my father's needs are being met, inquire about his health, and visit us in our home. There are a lot of independent caregivers & caregiving agencies out there. Some are not good, some are reasonably good, and others are exceptional. Family Matters and the caregivers that they employ, in our experience, are all exceptional. If I had to summarize the reasons I would recommend Family Matters to others in need of a caregiver, I would state the following: 1) The entire staff including, Account Managers, Staffing Managers, Receptionists, and Caregivers are extremely friendly, caring, polite, professional and responsive. If they say they are going to do something, they do it and do it within a reasonable amount of time. If a problem arises, they are on it quickly and it is resolved swiftly. 2) The staff does an exceptional job of listening to all requirements, qualifications and needs to best match a caregiver with the client 3) The caregivers have very good professional experience, qualifications, training, certifications, and licensing 4) The agency does all of the leg work, so you do not have to do so. As caregivers are employed by the agency, the agency conducts all recruiting, interviewing, background checks, references, licensing, training, benefits, liability insurance, time keeping, and manages the caregiver's payroll. They also handle billing, so you receive an invoice for each period which can be paid in several ways, including autopay. 5) They communicate in several ways and will accommodate their communications to the method which best suits the client 6) You can tell that the employees are treated well and that the management cares about their well-being. Everyone really enjoys working there and it shows. 7) Family Matters has many resources available on-line We highly recommend Family Matters to any person or family member looking for in home care for a loved one.

Andrew and his staff have gone way beyond to provide me with the best home healthcare. I could hope…read moreto receive thank you so much.

I started working at Always There Home Care doing live in care and respite occasionally. It was a…read morevery small business at that time run and owned by two of the kindest, most gentle and compassionate women you would ever meet. The ladies were appreciative of all of their caregivers but most of all they truly cared for their clients and their families. The main concern was to build trust, respect and care to those who wanted to stay in their homes. I loved caring for all of the lovely individuals from a few hours of care to some hospice situations. If you are thinking of going into this line of work, Always There Home Care is a wonderful place to begin your journey into the hearts of others. Be very careful, you may just fall in love with the art of caring. Melinda Flores, Anaheim, CA

Terri and her company provide needed services for seniors and shut-ins. I have a new caregiver and…read moream pleased with her good care of my husband. It is comforting to know that I can summon additional help if and when I need it. Thank you Always There HomeCare.

We have used Homewatch caregivers in Carlsbad since January for my husband who has Alzheimers. They…read moreare the best. We had several caregivers around the clock for a while and then for 12 hours/nite for the month of June. All of them were friendly, attentive and very clean and helpful around the house. Although my husband took offense to having someone come in, they knew just what to do and when to keep their distance. We had to change the schedule so many times due to being in and out of the hospital. There was always someone here at the appointed time and they were NEVER late. Also honored parking in the guest parking and not in the driveway or street. I would have them again if needed in a heartbeat!

I just want to thank you for the excellent care you gave my father. He passed on but the warmth and…read moreattention I will not forget.

overcharged for 1hour drive to hospital. they should change name to visting scammers.read more

Management is terrible. Absolutely no compassion or bedside manner whatsoever. It's all about…read moremoney. On the other hand, their caregivers deserve 5 stars. We have used visiting angels for quite some time. The only reason we are still using them is because the caregivers we have provided by Visiting Angels are fantastic. I hope their management takes a class in compassion and bedside manners. If I could, I would give Management-0- stars. But again, the caregivers earned 5 stars.

I used Mini's home Care for a few months in 2024 for my mom. We put down a $500.00 deposit for…read morecare. I realized a few months ago that we never received back the deposit. I thought it was for $200, so I texted and asked for that amount, after a few reminders, she finally sent a check for that amount. I was later sorting out paperwork and saw that the amount was actually $500. I had to contact her again for the additional $300. She eventually sent it but if I had not found the paperwork, she would have kept the rest of the deposit money. Very Unprofessional!

Mini is a very good communicator and very kind and caring. I don't hesitate recommend her business…read morebecause I have experienced how her and her team work on numerous occasions!

They are the best! I'm so much less worried about my mom now. She has the greatest caregivers who…read moreput their heart into their work and take excellent care of her. They're intelligent, have good judgment and went above and beyond when my mom was in the hospital and after she was discharged, I can't recommend them highly enough.

When I first called At Home Nursing Care, I was very stressed and unsure of what I needed but when…read moreAlyssa answered the phone, she helped answer a lot of my questions and calmed my nerves. They were able to schedule a needs evaluation with my family and I to figure out what type of care we needed. I would recommend At Home Nursing Care to anyone who might need care at home for a loved one.

Alesia Clark, owner and Geriatric Case Manager does a phenomenal job! She really cares and treats…read moreeach client with the respect and dignity they deserve. If you need help managing care for a senior...Engage Life Care can point you in the right direction and Alesia can stay on to help guide you through each step.

From the owner: As professional aging life care managers, using a holistic client-centered approach, we help guide…read moreyou and your loved ones in making the best choices in care. We partner with you to ease each transition and alleviate the pressure on families and current caregivers at an often difficult and confusing time. Our aging life care managers assess, coordinate, and manage all facets of your loved one's well-being and needs, ensuring quality and personal care to engage them in living well. Available 24 hours a day for crisis care or changes in health, our passion is rooted in providing peace of mind and compassion every day. All of our care managers are educated and experienced social workers or health care professionals trained to handle all aspects of caring for aging adults.