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    Assisting Hands Home Care

    5.0 (6 reviews)
    Open Open 24 hours

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    1 year ago

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    Heritage Hills Memory Care - Companion Suite

    Heritage Hills Memory Care

    (33 reviews)

    This place is truly awful. My mom has been here quite…read moresometime. I am being told by caregivers that she we should remove her immediately. That she doesn't receive adequate care here. That they are extremely understaffed. That there has even come a time when 1 caregiver had to work a whole floor themselves during the morning and evening shift. So therefore how is one person giving showers, feeding them , changing them and caring for them. I am being told my mom is sometimes not fed because they forget to feed her. They use the supplies that I buy for her like combs, socks and shirts and use them for other residents. They use my mom's wipes and briefs for other residents. That the staff does not use hoyer as they should be and sometimes one caregiver is transferring my mom who is not that skinny or lightweight onto the wheel chair and back for meals. I didn't think much because I barely am able to visit with my work schedule and so a I was told this by caregivers Mike the director is apparently cheap and does not provide enough supplies that even caregivers have to go without wipes or gloves. I will be calling the state licensing and have them come in the specific days and times the caregivers have explained to me so that they could see what's really going on.

    Heritage Hills has been God sent for my Brother and my Family. Not only is every person that works…read morehere amazing, caring, compassionate and their follow through is excellent. Lorie, Amanda, Evalyn, Atouza, all the med techs, and All the care takers have been nothing but a wonderful. My Brother John is taken care of, his needs are being met and the care that everyone shows him is amazing. Thank you! Heritage Hills

    Assisted Living Locators Encinitas-Oceanside

    Assisted Living Locators Encinitas-Oceanside

    (7 reviews)

    Susan and her team are absolutely amazing and so very skilled at what they do. I highly recommend…read morethem

    Susan was a true gift for my family when my sister and I made the decision to move our mother who…read moreis suffering from Alzheimer's disease from Annapolis, MD, to San Diego, CA. Susan listened to our family story, learning about both who our mother is and what her care needs are. Both of these perspectives were critical to finding the "best fit" community for mom and for us. Susan knows the questions to ask and what she needs to know so she can narrow the search to focus only on communities that are potential matches for the family and individual's care needs. Susan did everything she could with us in advance of visiting communities to make that day easier. She had community info and could answer many of our questions before we even talked to the community's team. And when we met with the community's team, Susan asked questions after my sister and I finished ours to get answers to things we wanted to know and had forgotten. The value of Susan's services for families is exceptional because her fees are paid by the community which a family selects. It's a win-win all the way around and this cost model really benefited our family. We forged a collaborative partnership with Susan to find mom's community without having to worry about what service costs how much. I can't express how grateful and appreciative we are of the time we worked with Susan. In our case, Susan suggested we start with visiting three communities and the first one was a perfect fit for our mom's care and us as a family. Susan even checked in on us after mom moved in and wanted to make sure the community was meeting our expectations (and hers!). Susan did the legwork needed to ensure our mom's comfort and safety, and it lifted so much of the burden my sister and I felt regarding finding a community for mom. Susan receives my HIGHEST recommendation!

    Assisting Hands Home Care - homehealthcare - Updated June 2026

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