1. Assisting Hands

    1. Assisting Hands

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    Leesburg, VA

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    Heritage Hall - Leesburg

    Heritage Hall - Leesburg

    (14 reviews)

    I'm grateful for the caring staff at Heritage Hall. They truly live by their values, showing…read morecompassion, kindness, and respect in the care they provide. A special thank-you to Molly, the nurse, for her dedication and thoughtful care. It means so much to know your loved one is treated with dignity. Thank you to Molly and the entire team for making a difference for our family! We literally cried when she had to leave because they had a wait list for long term care. 5 star treatment to their patients.

    I would not recommend Heritage Hall to care for an elderly relative. My father was there for a…read morecouple of months and it was a terrible experience. We had problems with both the staff and the administration. Most of the nurse assistants were very nice and helpful but they are overworked & short staffed and my father would often be neglected by them. I would have to go find someone to assist him in urinating, etc., and that often turned into an extensive search as often not a single staff member was in sight. I am a male and one of the nurse assistants, a black lady named Sarah, made sexual advances towards me on several occasions. She would grab me in a bear hug and rub her body up against mine and attempt to kiss me on the neck. The first time it happened, I just pushed her off me and thought she got the message. The second time it happened I complained to the Social Services Director, a lady named Maureen, and told her what had transpired and that I was offended by it. Maureen was very rude and actually made a joke about it and said that was how Sarah shows affection. Sarah continued to work there even after this. Also my Dad had given Sarah some peanut brittle for Christmas and after it was gone, she started bugging him for more. She was relentless to the point where he really became upset by her persistence. I also complained to Maureen about this but as in the other issue, she just brushed it aside. I had elected to do my father's laundry instead of having it done on site by their laundry service. My father's clothes started disappearing and to the point where we lost about a dozen articles of clothing. Apparently even though I had notified them I would be doing the laundry, his clothes were still being picked up, taken to their laundry area and then mysteriously disappearing. When my father finally left the facility and came home, I wrote Heritage Hall a short letter regarding his missing clothes & that I would like them back but they never responded. Plenty other facilities to choose over this one and I would certainly not recommend Heritage Hall.

    Assisting Hands - personalcare - Updated September 2026

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