I was attempted to have my father admitted into their skilled nursing care facility and they kept…read moretelling me that a 2014 workman's comp claim was halting his admittance as it was documented as his primary care insurance. I spoke to Medicare who confirmed that this claim was NOT his primary insurance. I also spoke with the workman's comp commission, who faxed them all of the pertinent information for him to be admitted. They still swore this was his primary insurer, which it is not! He was hit while driving a work truck and they awarded him a lifetime award for his knee injury, which is out of his control. The only way to have this removed is to have my father engage in a negotiation settlement. He is in the hospital and has been pending discharge for days! How can he engage in a settlement when he needs to help! 48 hours of efforts for them to tell me NO and for them to be unwilling to help- TERRIBLE CUSTOMER SERVICE! Imagine someone without resources trying to navigate this difficult process, they should be ashamed-- they are supposed to help others, not make it worse!

I would not recommend Heritage Hall to care for an elderly relative. My father was there for a…read morecouple of months and it was a terrible experience. We had problems with both the staff and the administration. Most of the nurse assistants were very nice and helpful but they are overworked & short staffed and my father would often be neglected by them. I would have to go find someone to assist him in urinating, etc., and that often turned into an extensive search as often not a single staff member was in sight. I am a male and one of the nurse assistants, a black lady named Sarah, made sexual advances towards me on several occasions. She would grab me in a bear hug and rub her body up against mine and attempt to kiss me on the neck. The first time it happened, I just pushed her off me and thought she got the message. The second time it happened I complained to the Social Services Director, a lady named Maureen, and told her what had transpired and that I was offended by it. Maureen was very rude and actually made a joke about it and said that was how Sarah shows affection. Sarah continued to work there even after this. Also my Dad had given Sarah some peanut brittle for Christmas and after it was gone, she started bugging him for more. She was relentless to the point where he really became upset by her persistence. I also complained to Maureen about this but as in the other issue, she just brushed it aside. I had elected to do my father's laundry instead of having it done on site by their laundry service. My father's clothes started disappearing and to the point where we lost about a dozen articles of clothing. Apparently even though I had notified them I would be doing the laundry, his clothes were still being picked up, taken to their laundry area and then mysteriously disappearing. When my father finally left the facility and came home, I wrote Heritage Hall a short letter regarding his missing clothes & that I would like them back but they never responded. Plenty other facilities to choose over this one and I would certainly not recommend Heritage Hall.

This review is for my experience with the rehab section of the nursing home…read more I found the building to be clean and well maintained and not stinky. Most of the staff that I saw and/or had dealings with seemed to be competent and generally happy. Yes, I did come across some less than friendly and less than helpful nurses. But I was pleasantly surprised by the quality of the support staff for the most part.

My father was admitted to Lorien Columbia for rehabilitation, and unfortunately, our experience was…read moreextremely disappointing. From the office staff to some of the aides, I witnessed behavior and conditions that were unacceptable for a healthcare facility entrusted with caring for vulnerable patients. I followed the advice given to me and visited on different days and at different times. During nearly every visit, I had to ask for my father's room to be cleaned. I repeatedly saw gloves, gauze, and other medical waste left on the floor. On one occasion, his urine bag had been left unclamped, causing urine to leak all over the floor. A staff member cleaned it using only a towel, without any disinfectant. I eventually began taking photographs because I felt my concerns were not being taken seriously. One day, while walking past another resident's room, an elderly woman asked me if I could please turn off her call light because she had been asking for assistance for a long time. The staff member sitting directly across from her room simply laughed. My father was also discouraged from using the bathroom. One staff member told him he was "pooping too much" and that it was affecting his bedsore, while another told him to simply use the brief and they would change him later. As a result, he developed a severe rash. When I asked how this happened, I was told that "sometimes patients are allergic to the briefs." If that was the case, I do not understand why they continued using them. In addition, my father was placed on what they called a "mechanical diet" for nearly the entire month he was there, without proper explanation to our family. He lost a tremendous amount of weight during his stay and weighed only 102 pounds when he finally came home. He was skin and bones. I even had to ask staff to allow him to brush his teeth because he wanted basic hygiene care. Healthcare is not just a job -- it requires compassion, patience, and respect for human dignity. These are people's loved ones, and they deserve proper care, cleanliness, and kindness. No family should have to witness the conditions and treatment that I observed during my father's stay.

My dad is placed here for physical rehab. The room he is placed in is aged, it smells like feces,…read morehis roommate would openly masturbate when any female family members visit. Going from Inova Loudoun hospital to here is such a drastic in quality.

Reliable team that truly cares about their patients. I am so grateful for everyone there!read more

Have not been here but did call for information. The staff was abrasive and unhelpful. I am…read morestarting to wonder if the 250 reviews on Google are real or based on the bad reviews they are written by staff. Surprised that the front desk was not able to answer any basic questions.

Ashleigh at Lansdowne is a terrific facility with lots of great amenities! The staff are incredibly…read morekind and caring. All residents are extremely loving with lots of stories to share

We have used their services to care for my grandmother. I can't thank them enough since we weren't…read moreable to be with her daily. She has since passed, but I want to thank you for all that you do. I recommend their services to anyone.

Just a quick note to thank all the wonderful and caring people at Fairfax Home Healthcare.. They…read morehave been such a great agency to work with.. Having worked with other local agencies in the past, I can tell you they are head and shoulders above the rest.. There really is no comparison, I'm so glad I found them. The caregivers are always very professional and quite knowledgeable and always punctual and eager to be of assistance.. The office staff are always very polite, friendly and helpful and have never once disappointed.. I have complete trust and faith they will come through for me time and time again as always during a very difficult time in my life.. I don't take the time to write very many reviews, you have to be either really bad or exceptionally good for me to take the time to write a review.. They have been so great to work with I definitely felt like they need to be recognized here.. I would highly recommend them to anyone in need of home healthcare services, clearly they are the best of the best.. Keep up the good work.

This review is for Lorien Mt. Airy AND Lorien Encore in Turf Valley. My 93 yr. old mother was…read morerecently at Encore for rehab after two weeks on life support in the ICU due to RSV in addition to COPD. It was not a hopeful situation. Miraculously, she showed signs of improvement and was eventually discharged to Lorien Mt. Airy (due to bed availability). She was there for two weeks before we could have her transferred to Encore which is much closer to our home. Mt. Airy was fine, but not what we had hoped. The staff was attentive and very kind, but the conditions were old and crowded. My mother had to share an extremely small room which made it difficult to move around in and to have company. The hallways were littered with equipment and additional rehab supplies. It was no fault of the rehab facility; they seemed to be short on storage areas. When a room finally opened up at Encore we were thrilled. It was day and night. The staff was extremely attentive to her needs, the facility was full of sunshine and spotless and the staff genuinely seemed to love their jobs. I appreciated the fact that everyone wore a mask, even those working at the front desk. My mother's rehab was slower than we had hoped, but it all takes time. My mother went from not being able to move her leg while being in bed, to walking out of there and resuming her former lifestyle (with the help of nightly oxygen) and is now living independently in her apartment at Heartlands Senior Living. The staff at Encore were always there to answer our many questions and would reach out whenever there was a change in status. I was there daily to visit my mother and although she wanted to go home from Day 1, she was sad to say good-bye when the time came. I can't thank the staff at Encore enough for taking such good care of our mother. God forbid that we will have a repeat situation, but if it were the case, Encore would be our first stop!

I am a current rehab patient and laying here trying to receive assistance since my illistomy bag…read morehas leaked all over me scalding my skin with poop and was told not to remove it until a nurse looked at it. Would NOT provide me MY supplies to clean it up. I am also to get my pain medication every four hours and it is NEVER provided in a timely manner. I was told that the nurse was unavailable.

Encomass exceeded our expectation in every way. My sister felt genuinely cared for by PT, OT and…read morenursing team. But what really stood out was the case manager Thu , she communicated with us so thoughtfully and kept us in the loop. Thank you to this wonderful team.

Horrible... They assessed my mother, approved her and…read moreaccepted her. Charged her insurance. Transported her to the facility and less than 12 hours sent her back to the hospital they picked her up from without consulting me her POA. I would never ever recommend this facility to my worst enemy.

My father was in the Memory Care area for six months. It was a hell hole. Management apologized a…read morelot, but the staff in the back for the most part didn't care. They were on their phones at the desk and never looked up when I went to ask a question. I regularly heard the staff making fun of the residents and their families. My father was often in soiled clothes and everything he owned disappeared. The entire placed smelled of urine. We were lucky that a bed came available somewhere else.

It has taken me several months to write this review. When my dad entered care for the first time,…read morewe were extremely emotional. Bianca, the admissions person at the time sold us on the facility. When my dad went to Northside(locked memory care), they lost his belongings, his roommate kicked him out of his room in order to hang out with his girlfriend, and he was bullied. We brought up our concerns and Bianca, who had been promoted offered to try him in Southside. Bianca always tried to work with us, but when she went part time, all bets were off. He received good care on Southside, but they wanted him out because he was too difficult and required too much care. My dad fell while in Southside due to dehydration and was sent to the hospital. The hospital released him a few hours later and I drove him back. The nurse was livid. Soon after that we were told he needed to go back to Northside. The first night in Northside, everything that my dad owned disappeared including his blanket with family photos on it. A couple things returned( not the blanket with his picture on it), but every replacement I brought disappeared. While I knew this was a possibility, I did not realize that everything would be gone and no one would care because we signed a paper acknowledging they weren't responsible for missing items. My dad started loosing significant weight. The food was terrible and they were not given several of the item that were listed on the paper/menu. Bread was listed and they never had it. I overheard a nurse tell a resident on the Southside that that she would have to speak to management because they don't provide bread. No one really paid attention to whether he ate or not and other residents started eating his food. We began bringing him extra meals and water every time we came to supplement. He lost 30lbs. A large amount of the residents just stood at the nursing station. Several times that I visited, the nurses were on their cell phone and ignoring the residents. There were a few nurses who were completely dedicated, but they couldn't handle the whole group by themselves and management did not work nights or weekends to make sure that the residents were taken care of. Almost every time I visited, there was feces on my dad's bed linens, clothes and occasionally his other items. He was rarely dressed in his own clothes and they were falling off of his body. Multiple times he had a dried crusty diaper on that was hanging half way out of his pants. We were told that they went outside which is one of the reasons we really liked the place. They never went outside and never did the activities listed. If he wanted to go outside, we had to find a nurse willingly to let us take him out and then hope they remembered we were outside because we would be locked out. His was given multiple drugs one of which needed to have his blood pressure checked which they neglected to do and had to send him to the emergency room where they discovered that in addition to dangerously low blood pressure he was extremely dehydrated. My mom and I were 4 hours away, luckily other family members weren't. While visiting, one of the nurses, not realizing that I was there. Started making fun of my dad. He did this twice in the same day. I spoke to him the second time. I caught him a third time yelling at my dad because he was annoyed by his presence and then continued to talk about him to the person he was on the phone with. We were intermittently notified about drug changes and injuries. Some injuries to my dad's hands we knew that he bruised easily on his hands when he bumped them. One day when we were changing his clothes because he had been in the same dirty clothes for three days, we noticed a palm size bruise on his upper arm we were never notified about. I couldn't sleep and had nightmares about my dad being at the facility. I would go to work crying every Monday morning. We would not have kept him there if we had a choice and worried if we reported them there would be repercussions. I know that he will eventually die, but I was convinced he wouldn't last a year in that facility. The minute we could move him, we did.

This group of very compassionate people came to my rescue when my husband went into home hospice…read morecare. All of the staff came through for us. I cannot give them any higher praise. They were on time. They were attentive to his needs and mine. They were congenial. They practiced excellent hygiene. If you need help in the greater Middleburg community, there are not a lot of options but knowing you have someone who is locally based and connected, makes all the difference. I have dealt with large agencies and franchises in the past in looking after other family members. Middleburg Home Care stands alone in excellence.

Never dealt with racism until I ran across the owner!! She look down on people who have section 8…read moreand low income. She has clients who has section 8. She text and said the most hurtful things to me and told me I was a low life. This was the worst Mother's Day I had because I'm in tears wondering how can someone seem so sweet can be so evil. I do not care how long who have been know her but she has an evil side and I seen and others will too. When you try to take from my child and see us on the streets is a problem. She got mad at me because a client left and the client told her it wasn't because of me. I was great and she screen shot and showed what she sent her. I never been so mistreated in my life but this will not stop me from having faith. First time dealing with racism!!

We absolutely love Winwood... After a terrible experience with our old daycare center through…read moreCovid, we decided to reach out to Winwood. I am so glad and only wish that we had all the kids there from the start. You can tell that they truly care about the kids and the family and not just the money . Having delicious healthy lunches and snacks provided is a huge timesaver for us. I can't say enough good things about Winwood!

Winwood was an absolute lifesaver for me when I needed to find quality short-term care for my two…read moreyoungest children after I unexpectedly needed emergency surgery. Beth and Alison were kind and compassionate and easy to work with. It was so reassuring to me during a difficult time, knowing that my children were in such good hands at Winwood. I would recommend Winwood to anyone!