Horrible... They assessed my mother, approved her and…read moreaccepted her. Charged her insurance. Transported her to the facility and less than 12 hours sent her back to the hospital they picked her up from without consulting me her POA. I would never ever recommend this facility to my worst enemy.

My fiancé was transferred here from a Baltimore trauma center to do inpatient rehab before being…read moreable to go home. Overall, we were here for a week as he was able to meet his OT and PT goals and would definitely recommend this place to anyone. The food is tasty (especially the crab soup and the chicken tenders) and come with some tasty sides and desserts. All the therapist that we met and the reception ladies were helpful and always answered questioned with a smile. They have all types of environments to get your loved ones back to some form of independence including a working kitchen with laundry, bedroom and bathroom and even half a car to work on getting in and out of one. There is even a courtyard in the middle of the building that is open until 10pm at night that has lights around the gazebo and other lighted décor around the bushes that looks really nice. The rooms are a nice size and each one contains a chair and a private bathroom with shower. As someone who stayed with my spouse during his stay this was a nice added addition as I no longer had to take take baths out of the sink like at the hospital. Upon discharge the book that is on your bedside table in the room is given to you (recommend reading ahead of time) and they will give you all your discharge paperwork and copies of medication and when to take them to put in the tab selections for your information. Your last day of PT and OT the therapist will also give you items to continue to work on at home and will be placed in their designated area. The area around the rehab center also has a lot of convenient places like pharmacy, food, convivence stores, restaurants, and Walmart. My recommendations: I would recommend if able to eat your meals in the dinning room as you have a greater selection of options instead of in your room. Also the day nurses seem to be more on top of medication and additional request so that is why I subtracted one star.

Visted Inova Loudoun after many years for a pre-op visit. Parking still aways to walk to the south…read moreentrance but once inside staff friendly and the Pre-op department very efficient and courteous.

Best physical therapy care I have ever received! Mercie G. Identified my neck pain and shoulder…read moreissue and addressed it when two other practices couldn't. Highly recommend!

I had the worst experience at NOVA Rehabilitation with my 9-y-o daughter since day one. The bad…read moreexperience was with CEO & Founder of Nova Rehabilitation, Vinod Mathew. He treated us very disrespectful and unprofessional. Everything because I asked him to explain the reason for the high amount of copay I was being charged when my medical insurance had confirmed it was a less amount. I asked for the contact information of his billing department and that's when he became hostile, refused to provide it, told me to look for another place to take my daughter to and took my daughter off the schedule for PTs without notifying me. I found out she was off the schedule as I called the office to cancel the appointment one day because my daughter got sick. Vinod Mathew is very arrogant and needs customer service training. His front desk staff and PTs are good though.

This is a business you wish all businesses would model after. It's professional and clean. Charles…read morehas been my therapist since 2019. I wouldn't go anywhere else. He is so passionate about his profession and will go over and beyond to resolve your pain and make you better. He is one of my favorite humans.

Phones are never answered, voicemails not returned and web inquiries ignored. Two weeks of trying…read moreto make contact and no response.

I haven been Dr. Firestone's paitent for over two years and have nothing but wonderful words to say…read moreabout her practice and care. Dr. Firestone is very professional, yet personable and compassionate. I have never felt rushed in my appointments. Dr. Firestone takes the time to answer any questions or explain my treatment and prognosis. I have 100% confidence in my care!! I would not go anywhere else, but to this practice. Aside from Dr. Firestone, the Oncology staff is so friendly, caring, and knowledgeable. They ensure each patient in the infusion room receives the best care. The front office staff is amazing as well. Know each patient's name and are very professional and Though I have to receive cancer treatments, I do look forward to seeing everyone when I go in to the practice and feel I have the very best care team!!

I would not recommend Heritage Hall to care for an elderly relative. My father was there for a…read morecouple of months and it was a terrible experience. We had problems with both the staff and the administration. Most of the nurse assistants were very nice and helpful but they are overworked & short staffed and my father would often be neglected by them. I would have to go find someone to assist him in urinating, etc., and that often turned into an extensive search as often not a single staff member was in sight. I am a male and one of the nurse assistants, a black lady named Sarah, made sexual advances towards me on several occasions. She would grab me in a bear hug and rub her body up against mine and attempt to kiss me on the neck. The first time it happened, I just pushed her off me and thought she got the message. The second time it happened I complained to the Social Services Director, a lady named Maureen, and told her what had transpired and that I was offended by it. Maureen was very rude and actually made a joke about it and said that was how Sarah shows affection. Sarah continued to work there even after this. Also my Dad had given Sarah some peanut brittle for Christmas and after it was gone, she started bugging him for more. She was relentless to the point where he really became upset by her persistence. I also complained to Maureen about this but as in the other issue, she just brushed it aside. I had elected to do my father's laundry instead of having it done on site by their laundry service. My father's clothes started disappearing and to the point where we lost about a dozen articles of clothing. Apparently even though I had notified them I would be doing the laundry, his clothes were still being picked up, taken to their laundry area and then mysteriously disappearing. When my father finally left the facility and came home, I wrote Heritage Hall a short letter regarding his missing clothes & that I would like them back but they never responded. Plenty other facilities to choose over this one and I would certainly not recommend Heritage Hall.

I was attempted to have my father admitted into their skilled nursing care facility and they kept…read moretelling me that a 2014 workman's comp claim was halting his admittance as it was documented as his primary care insurance. I spoke to Medicare who confirmed that this claim was NOT his primary insurance. I also spoke with the workman's comp commission, who faxed them all of the pertinent information for him to be admitted. They still swore this was his primary insurer, which it is not! He was hit while driving a work truck and they awarded him a lifetime award for his knee injury, which is out of his control. The only way to have this removed is to have my father engage in a negotiation settlement. He is in the hospital and has been pending discharge for days! How can he engage in a settlement when he needs to help! 48 hours of efforts for them to tell me NO and for them to be unwilling to help- TERRIBLE CUSTOMER SERVICE! Imagine someone without resources trying to navigate this difficult process, they should be ashamed-- they are supposed to help others, not make it worse!

The plan of care thoughtfully developed and successful. My endurance and strength have increased…read moremeasurably. I feel stronger and am more confident in my abilities. Grateful to Justin, Laura, and the staff for their efforts on my behalf Susan Herbert

Katie and Laura have been really great to work with. I have been dealing with a hip injury and was…read moretold to stop running by a doctor. But after working with them I am now running again. Thank you so much!

I returned for physical therapy after nearly three years and found that little has changed. The…read morephysical therapists and exercise specialists are still friendly and generally punctual, but they are mostly junior staff or appear to be in training. This time, however, the experience was worse--likely due to it being the end of the year, when coverage seemed limited. As a result, the therapists appeared distracted, juggling five or six patients at once, which was far from ideal.

I just finished up my 6 week session as I was recovering from a fracture in my back. I admit, I was…read morea little skeptical that my problem could be solved- I knew the fracture would heal, but I've had back issues for a number of years and I just felt resigned to the fact that my back would always be a problem and just another indignity that comes with being in my 50's. Well, six weeks later I feel so much better and stronger. My team (more on them in a bit) really worked hard to put together an exercise program that would strengthen my core, back, and legs and with each session, I saw and felt improvement. I downloaded a recommended app and my PT sent videos to it that would allow me to do some of my exercises at home and that makes it much easier to remember the techniques and rep counts. The best part of The Jackson Clinics is the people. Right up front in the Ashburn location is the very professional, very positive and extremely efficient Anem- a young lady with a very bright future. Nathan is the lead Therapist I would see at the beginning of every session and he is simply outstanding. One of the nicest people you could ever meet and you can tell he cares very much about how you are feeling and progressing. He is the one who dictates the program and comes up with the exercises and strength building activities you will be doing. He sees what works and what does not and reacts accordingly. Finally, each session Nathan would hand me off to Peyton, who showed me the activities I needed to do and monitored me as I did them. He checks on you often and is very encouraging along the way. I really felt like Peyton is in a perfect position by helping people, he is a great PT and an even better person. I actually felt a little sad saying goodbye to this great team today and I'll miss them. I hope to see them someday outside of the clinic! Thank you all very much, you are really an excellent team and I'm grateful that I chose your location for my therapy.

We have used their services to care for my grandmother. I can't thank them enough since we weren't…read moreable to be with her daily. She has since passed, but I want to thank you for all that you do. I recommend their services to anyone.

Just a quick note to thank all the wonderful and caring people at Fairfax Home Healthcare.. They…read morehave been such a great agency to work with.. Having worked with other local agencies in the past, I can tell you they are head and shoulders above the rest.. There really is no comparison, I'm so glad I found them. The caregivers are always very professional and quite knowledgeable and always punctual and eager to be of assistance.. The office staff are always very polite, friendly and helpful and have never once disappointed.. I have complete trust and faith they will come through for me time and time again as always during a very difficult time in my life.. I don't take the time to write very many reviews, you have to be either really bad or exceptionally good for me to take the time to write a review.. They have been so great to work with I definitely felt like they need to be recognized here.. I would highly recommend them to anyone in need of home healthcare services, clearly they are the best of the best.. Keep up the good work.