there are no gyms, community room or any activities at all . if you apply ask to see the gym and…read morethe community room

I worked at Lakeside Manor on and off for close to 10 years. I can understand the frustration it…read morecauses the neighbors as parts of Silver Lake are very upscale. However, in defense of the home; allow me to make some clarifications so many observers can understand the legal limitations afforded by the staff. Being that Lakeside Manor is an adult and ambulatory home, the residents are free to come and go as they please (as long as it does not interfere with their medication schedule). The home is an assisted environment that will provide meals, a room and private/shared restroom. The residents are not permitted to cook or have certain appliances in the home or it can pose a fire hazard. As far as lack of response to a complaint, the staff are much more limited as to what they actually can do. Even though the facility provides shelter for the residents, the residents still have individual freedoms that prevent the staff from taking certain actions without violating the person's rights. When a resident needs hospitalization, if he or she does not go willingly, the staff must call 911 for police assistance; that is why the staff respond to certain inquiries with calling the police. I have personally walked (because driving the resident would have infringed on legal rights) with another supervisor down Victory Blvd. several times to retrieve an elderly, intoxicated resident from in front of someone's home (about 2 miles away), however, he was a very mild, mannered person. If it was a more aggressive person, we would have called 911. The staff never condone drug use nor alcohol consumption and will confiscate anything found. It is similar to being a parent to a hostile teenager, there is only so much one can do... and being that they are somewhat independent adults; the staff cannot punish them. The staff has no control over what the residents do outside of the home, and if they do catch one doing something inappropriate, actions are taken to stop it and try to prevent it from happening again. For example, a resident is caught doing something inappropriate away from the home, their allowance might be taken away and then there is that legal zone where the staff cannot withhold the resident's money for an extended period. There have on occasion been residents that have been a terrible match for the home and the process to have them transferred elsewhere is quite lengthy. Remember, these people are sick and their own families have been unable to care for them properly, so imagine that times 200? Lakeside Manor is by no means perfect, but it is a much better environment than the alternative of someone who is not quite capable of taking care of himself or herself. Are the staff perfect? No, but the majority of them truly care and that is what makes them work in that type of environment. Remember that for all of the complaints of what the residents do outside of the home; they do inside of the home as well and there is a person who has to grab a mop and clean up after them. Before giving the home such a negative review, find out more about the 24/7 operations. It is a very difficult job to take care of mentally ill people and a very fine line between upholding their dignity and protecting oneself when a mentally ill resident becomes violent; because let's face it, it does happen and the staff need to be prepared for it. This is not a job for the faint at heart. Although it may seem like the staff don't care about the neighbor's concerns, well, they're not hired to worry about the neighborhood, they're hired to help the residents live a comfortable life and hopefully even rehabilitate them. And I'm certain the Administrator of the home as well as the staff are more than willing to work with the neighborhood to make improvements and to address some issues, but to expect this to be done with the facilitator's bank account only would be unfair as the home is breaking no laws no matter how hard the opposition tries to accuse. If you have an ambulatory mentally ill or geriatric family member who needs some assistance, Lakeside Manor is a decent place to bring your loved one. I would bring my loved one there if I needed to, and I worked there so I know ALL of what goes on in there. The staff truly take good care of the residents.

My older brother lived here for 30+ years. The neighborhood is safe and near Silver Lake park…read more Many staff have been there a long time too and they were caring and good to him in all ways. I cannot comment on less positive reviews but I can say how much my family appreciates all they did to support my beloved brother.

The place is infested with rodents. Yet the state continues to certify as a liveable long-term…read morefacility. This place is not suitable for those who are elderly or sick. It seems the poor and homeless are being regulated to this facility. They deserve better.

This place is a pig stine. The whole place is sooo dirty and unliveable. My uncle was transported…read moreat 1am this morning to this facility and called me immediately to come pick him up. Once I got there, I couldnt believe my eyes. The beds smelled urinated, pillows have no pillow cases, theres only one thin sheet covering the stink mattress, no blanket to cover yourself, just a thin sheet again. The floor is broken, holes all in the walls, broken dressers, floor is soo yellow and stained. Let me not even mention the bathroom! It has garbage everywhere. The smell of the place is unbareable. I would never ever recommend anyone to put their loved ones in here !!

Be careful with Pontis Property Management!…read more We had an extremely concerning--and now very disappointing--experience with this company while applying for an apartment at Harbor Pointe in New Jersey, which they manage. On July 1st, the leasing agent, Briana, sent us what was supposed to be our application, but it actually belonged to another couple. This was a serious privacy breach. If they could send us someone else's personal information, how can we trust that ours wasn't mishandled as well? We immediately canceled our application and requested a refund. At first, Briana assured us our information was not compromised and confirmed we would receive a refund check within 10 days. That check never came. After Briana stopped responding, we spoke with two other staff members--both confirmed a refund was coming. Yet two months later, nothing. When we followed up again, we were told by another employee, Cinnamon, that we were not eligible for a refund because we canceled after 72 hours (we canceled on day 4, immediately after receiving the wrong documents). Even after explaining the situation and the privacy breach, she dismissed our concerns, refused to connect us with a supervisor, and repeated their "policy." When we asked what their policy is for mishandling applicants' private information, she had no answer. This company has shown us they are careless with sensitive data, inconsistent in communication, and unwilling to take responsibility for their mistakes. If you value your privacy and your money, stay far away from Harbor Pointe (NJ) and Pontis Property Management.

I applied for an apartment at the end of January, and as of today (July 1st), I still haven't…read morereceived my $250 refund. Communication has been absolutely nonexistent - no one responds to emails. This has been incredibly frustrating and unprofessional. I do not recommend dealing with this company.

Zero stars. This place is the worst! My mother was on the memory care floor. They do not…read morecommunicate with the family. The administration is unethical, obnoxious, uncaring, and they lack transparency. It is nearly impossible to reach the administrators and they don't return calls. They sometimes reply to emails. My mother lost over 60 lbs in 4 years with no explanation. They didn't ensure her thyroid was checked to tailor her medication and she nearly died. They lost her dentures, luggage, and her clothing and did not reimburse. We had to do hwr laundry because they were putting other patient's clothing on her, even underwear!! The Serenity coordinator was a cranky obnoxious woman who eventually calmed down but her title is a total misnomer. My mother fell several times, probably because they were not ensuring she ate enough. Her last fall led to a brain bleed, lengthy hospital stay followed by a lengthy rehab stay. Watwrford lacked the professionalism and decency to let us know they were discharging her so we could find another place for her. They told the rehab to inform us. Needless to say during her 3 months, and counting, in the rehab we were considering they may not be a safe place for her. Now that we have considered everything we know for sure she was not safe their and we are fortunate she didn't die in their care. The administration also posts positive reviews on their site to skew their rating.

From the owner: Services *3 Gourmet Meals a Day - Served Restaurant Style…read more *Snacks *Assistance with Personal Hygiene (Showers) *Medication Management *Comprehensive On-site Medical Staff, including Full-time Registered Dietitian *Exciting Recreation Program *On-site Physical, Occupational & Speech Therapy *Massage Therapy *Specialized Unique Therapeutic Program for Neurological Conditions, Aphasia, Memory Impairment, Post Stroke...Call for More Details... *2 Week Respite Stays Available *Trial Stay, Vacation Stay, Hospital Recovery Available *Additional Care Services Available* Waterford Wellness Program Amenities: *24 Hour Concierge *Weekly Laundry Services *Daily Housekeeping *Dry Cleaning Available* *Beauty Parlor / Barber Shop *Computer / Internet Access *Fully Furnished Rooms *Services for Different Religious Denominations *Private, Semi-Private, Deluxe and Waterfront Rooms *Private Separate Rooms can be Reserved for Family Gatherings* *Resident Lounge on each Floor *Private Phone Lines in each Room* *Plenty of Outdoor Seating *Wall-to-Wall Carpeting *Emergency Alert System *Full Bath in every Room *Cable with Flat Screen TV's *Individually Controlled Heating & Air Conditioning

When you enter the door security guard is pleasant and explain the procedure of visiting a patient…read more The quality of care is excellent . My sister is a patient at the facility. I wanted to inform families that patient advocate's are comparison and helpful. They return phone calls. They answer your questions. The physical therapist is extremely helpful. The staff takes care of patients 100%. I feel confident with this facility.

The care was adequate and some of the staff were excellent. The problem is the billing and…read morefinance. It is nearly impossible to get statements that make sense. We lost thousands of dollars in insurance coverage because we could not get invoices and statements of payment that the insurance company would accept.

Inovelio Home Care brought the necessary, We needed care to my family, we love our Aunt and you've…read morerenewed her life and uplifted our spirit, real excellent job beyond ordinary, God bless you

From the owner: We at Inovelio Home Care are a highly-qualified team of experienced and compassionate caregivers,…read morededicated to providing superb and exceptional personal home care services to both the elderly, physically-challenged and your precious newborn.

I am very happy to write this review as Community House call Providers was there for me during a…read morevery difficult time, dealing with a sick, homebound family member. I reached out to this agency, and from the initial call and ever since I have been more than satisfied with their compassion, professionalism, and knowledge of how to deal with not only a sick patient but also the patients struggling family members. From my initial call the office staff walked me through the intake process which was very smooth, and a short time later a Nurse practitioner was at my house doing an initial assessment, in which she addressed all of our issues and concerns and also referred us to all the necessary specialists and agencies. I am truly grateful for all of the care and help they provided me and my family and would highly recommend them to anyone that is in need of a highly skilled, and caring medical provider to come to the home. Should I ever be in need of a house call, for another family member I would not hesitate to call them.

From the owner: We provide Board certified Healthcare in the comfort of your own home. We provide quality medical…read morecare to patients who have difficulty getting out of their homes. If you are unable to visit a physician, we will come to your home and provide primary healthcare as well as other related healthcare services.

very professional staff and aides are very educated and they know what they're doing. I highly…read morerecommend perfect home care for anyone looking for side care

From the owner: Perfect Home Care has been recognized as one of the leading homecare services providers in the…read morenation, We’ve dedicated to the satisfaction of senior clients and their families. If you’re interested in learning more about our services, contact us today. Once you do, you’ll understand why we’ve earned such a great reputation in the home senior care industry.