We will be loyal customers for life because of the AMAZING customer service. Everyone knows you by…read morename, they make banking a pleasure and answer questions promptly. We especially love the Jr. Savers Program and smiles we get when we do banking. Keep up the awesome service.

Friendly, courteous , & real help. I have a number of accounts with Waterstone and always willing…read moreto give valuable information. never too busy to service. Ryan helps making consumers accommodate to the realities of today's marketplace.

Excellent customer service, every time! I've been banking with Waterstone for several years and…read morehave multiple accounts with them. That alone tells you that I love this bank! All the employees are always very friendly and willing to help you. On today's visit, I went to the branch to fix a little problem I encountered. I have my mortgage through Waterstone Bank, and I hadn't received my escrow check, to pay my property taxes. First, I called Customer Service. They looked up my account, and told me the check was sent out two weeks ago. It must have gotten lost in the mail or something, because I never got it. The Customer Service Rep told me that I could just go into any branch, and they could issue a stop-pay on the old check and issue a replacement. So that's exactly what I did. Easy as pie! They have a small waiting area, with comfy chairs, arranged around a coffee table, a TV on the wall, that's usually got some news channel on, and a station with fresh, hot coffee. So I sat and waited a few minutes while they got everything in order and issued my new check. They brought it over to me; I had to sign one paper for the stop-pay, and I was sent on my way with a handshake and a 'Thank You'.

They have always been helpful to me and very professional. Their app works very well and their new…read morelocation is excellent.

At the Pick n Save North location in west bend there's this lady who always has her hair in a tight…read morelow bun with bug eyes who has an attitude every time I come in. The bank itself is great but she always makes going to ask a question or paying in store when the app doesn't work, a living hell. Keep in mind I am 19 years old trying to figure out how to pay everything myself and use the app to manage my finances, and every time I have a "simple question" she acts like it's the end of the world.

Great service at our recent visit to UW! The lady that…read moreassisted me and my mom with her new debit card was very attentive. It was good to be back at this branch.

We have been members for over 10 years. We've stayed members due to the quality of service, rates &…read moremany local offices. Plus, the remodeled Wauwatosa office is very open, modern, and clean. My son loves the ipad kids area while waiting. Frank M, the financial advisor, has serviced us for over 5+ years now. Today, we just had our yearly financial check-up. Frank is very professional, precise & knowledgeable in many sectors. He always comes with many questions & suggestions for your life. He even answered our random tax return questions we had this year. This office also offers other services such as life insurance. Frank now has a local assistant at the Wauwatosa office & and Separate owen wealth management area, which is separate from the regular bank.

Opened up an account here today... family members also have an account here ... very nice little…read morebank in the town of Menomonee Falls... very fast and friendly service... everyone in this establishment is very friendly and professional... highly recommend doing business I this establishment

I opened an account here a few years back. The staff at the counter and the supervisors/managers…read morehave always been friendly and very helpful. Thanks!

I've been coming here for a cool minute and I'm happy. No reason to go to any other bank. Super…read morenice folks and at times when I've been in a pinch, they were very helpful and went the extra mile for me. Any questions or concerns I've had, they are very knowledgeable and informative. Thank y'all's for bein' awesome sauce!!

I previously left a review for this bank years ago that was good, but after a recent experience, I…read morefeel like I need to update my opinion. My mom has power of attorney for her father and was withdrawing money from his account. During the process, she was asked what she planned to do with the money she was taking out. (the month of august he has 4 of his grandchildren's bdays and he was always a gift giver, not to mention he loves to still hold onto cash to buy things but thats none of their business) I understand a bank verifying someone's identity, confirming that a power of attorney is valid, and taking precautions to protect an account. I actually appreciate those safeguards. But asking what someone personally plans to do with money they are legally authorized to withdraw felt unnecessarily invasive to me. not to mention every time she has gone in for anything to do with his account she has had to deal with the same female bank teller who just seems to be a jerk. i thought it was just my mother who had issues with this person but turns out when i was telling my friends about what happened they too have had similar situations happen to the point they feel once they find a better bank they will be closing accounts with them cause they dont like the invasion of privacy and her attitude There is a difference between protecting a customer's account and making someone feel like they need to explain or justify what they're going to do with their own family's money. The whole interaction left a bad taste in my mouth and changed the way I feel about this bank.

This branch of US Bank has greatly impressed me with its excellent service and knowledge of its…read morebusiness.