Wow, I have just read almost all of the other reviews hoping that I was maybe wrong and this company deserved a second chance... NO WAY... unfortunately EVERYTHING that the others said is exactly what happens from them, I think that if you are a Home Warranty customer you are treated differently... at least lets hope that they don't treat everyone the same way. They sent out a person to check our upstairs unit, he looked quick, blew out a hose, said it was a maintenance issue, charged me $175. and left... never looked at anything else. Had to call someone else as I would not have these guys back, turns out we needed a new compressor... I called their office to ask what a maintenance check on a unit up stairs would be and they said $100. wow I should have gotten a whole check up on the unit, instead I got one hose blown out... I don't know how these guys stay in business ???? but I also do not understand how the home warranty companies even recommend them, they are useless. Our compressor is under warranty, but the cost to install it and the Freon that needs to be replaced is a large cost and we now have to hope the warranty company will help pay that... read more

We learned of this great company through our home warranty company (so obviously they're a preferred contractor), but warranty or not, I am now a loyal customer and would love to always use these folks! Our furnace went out during one of these single digit days - their response time was extraordinary... Arriving within a couple hours of the call, diagnosing the problem within minutes, and obtaining and installing the necessary part (to quite an old furnace, mind you) in less than 24 hours. Furthermore, from scheduling the appointment, to courtesy calls notifying us that the technician was on his way, to the terrific technician that took care of us, everyone was very helpful, kind and professional! Thank you so very much for taking such wonderful care of our family! read more

We've used these folks twice via our home warranty and they take care of business fast! Shannon is a great guy and has been able to take care of all the issues completely and quickly. We highly recommend Assured Heating and Air! read more

The only reason that I gave 1 star is that the people are very nice. Assured Heating and Air was assigned to by our home warranty company to fix an issue with our upstairs AC unit . After 4-5 visits we still have no resolution. The first time they came out, freon was added and they left. The second time Assured came out the coils in the inside unit was replaced and freon was added. The third time that they came out, freon was added and they said that there was an issue with the duct work. The fourth time they cam out, the duct work was adjusted and freon was added again. During this visit, the tech accidentally caused a leak in the drain which damaged the sheet rock in our ceiling. He left and had to immediately had to come back out to fix another issue with a blown fuse on the inside unit. Did you notice that each time that they came out that freon was added to the unit? They seem to think that there is an air flow/duct issue. If you add freon each time that you come out, it doesn't take a rocket scientist to figure out that there is another leak or the unit is bad. These people are completely incompetent. We have been without AC upstairs for 8 weeks and are completely fed up with Assured and Home Warranty of America. We complained to the home warranty company to have a new company assigned. Hopefully we get resolution soon. read more

There is only one word to describe this company; incompetence. My home warranty company sent them to me when we smelled smoke after turning our heater on. I called around May 15th, after a week of unusually cold temps. May 22nd Michael replaced the heat kit. By the time he replaced the heat kit, the temp had warmed up, so we went to turn on our A/C the very same day. The a/c wouldn't come on. I called them and the warranty co, telling them I thought he might have forgotten to connect something or flip some switch in the attic on the unit he had worked on. I expected him to return go in the attic and say "Oops, I missed something" and fix it and my a/c would start working. Instead, Wade and Ronnie showed up (June 4th, temps were getting high) perturbed and annoyed, I guess for having to fix someone else's work. Wade or Ronnie ignored me when I asked if they were going to go in the attic where the original work had been done. Then, he told me my pleated filters were dirty and that was why my a/c wasn't working. I knew the filter was dirty, but it wasn't that dirty. I suffer from allergies and usually wake up sneezing if my filters get dirty, often before the filters are due to be replaced. His attitude and the fact that he wouldn't even look at the attic unit really annoyed me. Yet, as soon as they left I went to Lowes to replace my filters. I put them in, left the A/C on, and ran errands. When I returned, about five hours later, it was 87 degrees upstairs. I called, made another appt with them, and four days later June 8th Micheal says I need a new compressor. A very expensive piece of equipment needed to be replaced: great thing I have the warranty. About June 16th, Ronnie and Wade show up with a the pretty new compressor. They worked for about 20 min when Ronnie or Wade told me the compressor the warranty co sent wasn't compatible with my system. They had to send it back and get another one from the warranty co. On June 26th I got a call from the warranty co asking if Assured heating and air made an appointment to install the new unit. I hadn't heard anything from Assured. The warranty rep was surprised, my unit had been sent on the 23rd, and she said they should've scheduled an appt with me already. July 10th, they installed a sparkling new compressor. Ronnie and Wade told me it would take several hours for the upstairs to cool off. I noticed the fan wasn't spinning on the new unit after they left. I assumed it was cycling or something. I left to run my usual daily errands. I returned home 3-4 hours later, looking forward to finally be able to do some laundry in comfort. I go upstairs to 90 degrees! I called Assured, I spoke to Robin like usual. She's very friendly, as usual, and surprised I have no a/c after having a new unit replaced. She says she will get back with me as soon as she checks with their manager on how to proceed. I called her back 2-3 hours later, I wanted to touch base with them before they closed. This time Robin informs me that no one will be at my house today. The technicians (Ronnie and Wade) were off for the day and had turned off their phones bc she couldn't reach them. I was told someone should be able to fix it Monday, the 13th. I called around 10:30 am on Monday to check the status. Robin doesn't know when they will be in my area; I've heard her say this many times before when trying to schedule an appt I call the warranty co, they decide to send a different company. They wanted a second opinion as well to find out what has been taking so long and why a complete outdoor unit replacement didn't solve my problem. The new tech from Stewart Enterprise heating and cooling arrived at 2:40. I filled him in on everything. He went into the attic. Got the fan spinning! Turns out Michael forgot to connect something! Left it hanging in the open too, a real electrical hazard! During this whole ordeal, I tried to have Republic home warranty send a different company, which at first they couldn't find anyone else with any immediate openings, being peak season and all. Then, they were afraid that if they changed companies that I would end up waiting longer. I don't know if that is at all possible considering what happened. If you have Republic home warranty and have to have work done on your hvac make sure they don't book you with Assured Heating and Air! Call Republic, don't schedule with their online service. It's first available company online. Call and say "whatever you do, don't send assured heating and air." I got a new unit, but the inconvenience of not getting a good nights rest due to sleeping on a couch in a room with my entire family of seven for six weeks was not worth it! Luckily, I'm a homemaker and my schedule is sort of flexible in the summer or I would still be with out air! read more

I am very upset by the service with Assured. We were roped into using them because our home warranty company sent them to finish a job with our furnace. Not only did they leave us without heat for weeks while they "waited for parts to come in" They overcharged us by several hundred dollars on our part of the payment. Stupidly, I had assumed they were honest and when they didn't send a written estimate that I asked for three times, I just let them work on it with a verbal estimate. When they asked for payment, they overcharged and I paid it because my husband was out of town and I couldn't verify the price with him. After calling for our refund and having them say it was in the mail several times, they finally pulled the "Yes, Tom is here... let me put you on hold.. oh wait.. Tom is actually out right now" We get the point, you are blatantly dishonest. Shame on us for assuming you were an honest company. Secondly, they left a MESS in our garage after the duct work. I have never written one review for a company. As well, they also did not finish the wiring. We had water pouring into our basement from them not hooking up the condensation pump back up to our AC after they worked on the furnace. This business is just so terrible that I am shocked they are still in business. Please find a reputable business. read more

I was assigned Assured by Home Warranty. They were HORRIBLE. A guy named Caycee told me a cleaning service was under the Home Warranty. He then went into my attic and fell through my attic, ruining renovations I had just made to my living room. Now Tom, who owns the company, is saying I have to pay for the cleaning service because it was never under warranty. Home Warranty has been awful as well, saying that they can't send anyone out to fix my AC unit until I pay Assured. I called to pay and also to tell Tom that he was treating me horrible, and that I didn't think he was a good person for it. He hung up on me. When you scam people, the least you can do is let them vent at you for a few minutes, and trust me I was using my calm teacher voice and wasn't even yelling. I wish I had read half the reviews on this yelp page before ever agreeing to let Assured come out. If you are reading this page, please, PLEASE do yourself a favor, have a different AC and Heating service come out. read more