Called for a kitchen sink repair and they had a tech out the next morning. Tech was friendly, professional, experienced and thorough. Price was reasonable. The whole experience was very easy and very positive. Highly recommend Joslin for plumbing needs. read more

Do NOT waste your money with this company. My husband and I have lived in Franklin for several years and gave Joslin a call when we had AC unit issues over the course of 2 years. Every time we had them come out, they were unprofessional- in their appearance, household cleanliness, and lack of education to the subject of being a "heating & air conditioning" company. Their cost is too high for the TERRIBLE quality they provided and time spent. We contacted Lee Company recently and it was a truly a night/day difference in all aspects of the job. read more

Our air conditioner went out with a house full of kids visiting from out of State. My neighbor recommended Joslin and thought they may do after hour services. I called and left a message with the answering service and a short time later got a call back from Chase. I told him the issue and very happily accepted the after hour charge which was very reasonable. He diagnosed the problem in about ten minutes and had us up and running 20 minutes later. Chase was very professional and did a great job! Thank you! Joslin is now my go to for any AC issues. read more

Called early in the morning and they were able to come same day. Great communication. Hunter was professional and friendly and was able to fix the issue quickly at a very reasonable price read more

Came same day took care of multiple issues (one issue quoted by another company ) saved me hundreds of $ - was considerate , answered my questions & did great work & was polite & kind . This was the 4th time we've used Joslin & as of now will be a repeat customer ! read more

Nothing positive to say, used them once for HVAC maintenance, and another time I gave them another shot at plumbing. Very bad experiences both times. The plumbing experience was extremely disturbing as it was borderline negligence or potential fraud. Please do yourself a favor and look elsewhere. read more

Same day, knowledgeable, honest, affordable and NO UPCHARGE. Justin came same day to repair valve under kitchen sink. Turns out it just needed to be tightened. I had no idea that those (including toilets) valves need to be 100% open or 100% closed or they can leak (especially if not used in a long while). He noticed the garbage disposal had shaken loose and tightened that up as well. I was just charged the minimal service fee! He easily could have said I needed to replace the valve...but he did not. Thank you Justin and Joslins. Finally someone honest and easy to communicate with!!! read more

Great service and craftsmanship work. Not quite as expensive as some other companies.

We love this company from the first call, to the conversations with staff to finding the problem and fixing. We trust Joslin and will only use them as they are proven to be prompt and reliable even by our neighbors in the NextDoor app. Great job! Please keep hiring/training/employing the best technicians who are professional and honest like you do! read more

called them to come fix a leaking shower. took them over a week to get a plumber to my house only to have him look at it and say he needed to order parts... then a week went by with nothing, so I called and they said the parts were back ordered (not sure when they were planning on telling me) but said they would be in a couple days later and they scheduled him to come out tuesday of the next week (this was Wednesday, and a week after the initial visit. Three weeks after my initial call.) Tuesday came and went.. nothing. no show and no call... then Wednesday, thursday and friday... nothing. So monday (nearly 4 weeks from my original call and have gotten NO updates or calls at all about any of it, and am told the same BS that it is back ordered and it will be in a couple days... I told them I might just need to call another plumber to which the lady said FINE! and hung up. I will not be using them ever again AND not recommending them to anyone... I had even scheduled a Heating service with them which I was going to cancel too, but she hung up on me too fast... so when (OR IF) they show up next week for that I will tell them that they wasted their time... just like they wasted mine for a MONTH!!! read more

Justin from Joslin came out and replaced a broken toilet flange and PVC pipe (that I botched!). Not only did he do a great job with a more extensive than expected repair, but his price was fair and he was very professional. Will definitely call Joslin with any future plumbing needs. read more

We've used Joslin plumbing on 3 occasions over the last 2 months. They replaced a part on our water heater, unstopped a toilet, and helped us locate a main waterline for our leaking refrigerator. Each time we called, they were able to come out the same day. They were very communicative and always called when the technician was 20 minutes from the site. They were very professional, knowledgeable and even educated us on where to locate important/emergency plumbing shutoffs since we had just purchased the house. Nathan waited patiently on the phone with me while I connected with our home owners warranty to get approval before the work was done so we could get reimbursed. We are so thankful to have found a reliable plumber and highly recommended them! read more

Very helpful, fast response time, explained my issue thoroughly and got me up and running! Highly suggested :)

We called Joslin to repair our toilet which has a problem filling up the tank after it is flushed. We indicated the problem and the service man said it just needed an adjustment. He adjusted it and it worked for one day. My husband suggested it might be the mechanism but plumber did not think it needed replacing. We were charged $70. Two days later we called back and said the problem was not fixed and we felt that we should not be charged for another service call because the problem wasn't fixed originally when we were charged. That was not the case; we would be charged again. This is not right; the problem was not fixed. We will not call Joslin again and do not recommend this company. read more

We had a clog in our pipes that run to the washing machine and the kitchen sink. Once the washing machine pipe overflowed, we called Joslin, and they were at our house within 2 hours to fix the clog. Terry was extremely helpful and knowledgeable. The price was much less than the big competitors like Hiller or especially Lee Company. read more

Terrible service and a rude technician. Absolutely tried to rip us off and was three times higher than any other company we called. Stay away from this company. read more

Said we needed a new water heater they would order... waiting for 3 days no news. Called office was told unit was ordered and someone would contact me next day. Asked them to not call at 8 a.m. since husband was sick. They called at 8 a.m. and the gentleman very politely told me that they were too busy and did not want my business! I said I would never bother them again and I won't! No way to run a company. read more

Just called to set up our first appointment after leaving Lee Company due to multiple scheduling issues and missing their arrival windows. So far so good. Very professional and easy to work with. Looking forward to our first spring maintenance appt! read more

On a Sunday night we discovered a leak had developed under our kitchen sink. The base of the cabinet was totally waterlogged and there was mildew and mold developing. I couldn't locate the exact source. The leaking stopped when the faucet lever was turned off so our need for service wasn't an emergency. Monday morning I did a web search for local, non-chain, plumbing companies and called Joslin first. They had someone there in about two hours. The service tech was able to ID the location immediately, a cracked section in the faucet handle workings. He suggested changing out the entire faucet. Said he would call with options that were in stock or that I could go purchase one my self. A rep from Joslin called back within two hours with options, a higher priced Moen and moderate priced Delta. The higher end option was an identical model as the incumbent so I went with the Delta. I checked the price they quoted me and it was exactly what Big Box retailers charged, no mark up. The tech came back the next morning, Tuesday, and installed the new faucet in less than an hour. It works perfectly. When the bill arrived today, Thursday, they had not charged for the initial visit because it was so brief. BOTTOM LINE: Every person I spoke with was friendly and professional, they were empathetic and patient with any question. The service tech was on time every visit, got to it, and was friendly. He also cleaned up the mess and answered all my questions. We try to find local vendors and professionals for exactly this reason. No service provider in a given industry is perfect all the time. This time Joslin Plumbing was, I couldn't have asked for better service, excellent in every facet of the encounter. I believe this is a trustworthy plumbing service and would recommend them to family or friends. read more

Had these folks out to find a solution to a pipe breakage between our residence and a neighbor's house. Following TWO visits, they still could not determine the problem and suggested digging. Fine with me. Scheduled an appointment. Week of dig, received a call that they would no longer do the job as they were "too busy, and supervisor said they would not do it." Wasted two weeks of our time all the while having sewage leak out through the pipe. Very disappointed, and would not recommend. read more

I received a call from our water company this morning letting me know we had used over 28,000 gallons of water in the last few days and over 118,000 gallons in the last few weeks. Insanity! In a panic, I checked yelp for plumbers in the area. Many had similar reviews and it looked like Joslin was local so I gave them a call. The woman who answered the call was friendly and helpful. She got off the line with me to see who was in the area and called me back within 5 minutes. Terry and another guy (sorry guy! I forgot your name!) were at my house within 30 minutes. AMAZING. I knew the leak was somewhere outside as there were no leaks in the house, and within minutes the guys pinpointed the leak. I was a bit nervous as I knew that if the problem was somewhere outside, that could mean I had to get someone else involved to jackhammer up the foundation or yard - ugh, no thanks. The guys weren't confident that they would be able to fix it due to it possibly being under the slab, but they said they would get in there and see what they could find. Fast forward over three hours later. The guys worked tirelessly in the muck and managed to fix it! Hoorah! I was expecting this to drag out indefinitely with contractors and insurance claims, blah blah blah, but Terry and other guy (sorry other guy!) got in there and got the job done, and for a very affordable price I might add. I no longer hear the water constantly running, every other water source seems to be running fine, and Terry gave me a few tips for what to do in the area of the burst pipe to keep it from happening again. I highly, HIGHLY recommend Joslin Plumbing & Heating. From the initial phone call through paying the bill I felt extremely satisfied with their service and it was, dare I say, pretty painless (not for the poor pipe though. Sorry pipe!). Terry and the other guy (sorry again other guy!) were friendly, professional, and knowledgable. I will definitely be using them for any other plumbing and/or heating issues we may have. Thanks guys! read more

I called them and they got to my home promptly as schedule. It turned out to be a simple dish washer/disposal issue and they fixed it quickly and charged me for the minimum service call. Joslin Plumbing is now on my phone favorites list! read more

If you need any work on plumbing, heating or AC and you live south of town... call Joslin. Do not pass GO... do not collect $200. Just call them. You will not have to get multiple estimates and compare companies. Joslin is your best choice, hands down. The people who work here are honest, friendly and hardworking. They aren't out to gouge you and be transactional... i.e., they aren't looking to help you once and forget about you. Their work is exceptional and they treat you like a valued customer, not a number. If the fix is $5, then that's the fix. They aren't going to manufacture a bigger bill for a small problem. While I'm comfortable with home projects like painting, electrical and woodwork... plumbing and HVAC aren't my thing. I've had them do duct work on my HVAC and replace all my bathroom plumbing hardware (faucets, shower/tub faucets, drains, etc). My entire family uses this business and they remember all of them. Joslin has done work on my parent's house, my grandmother's and also my sister. They are personable and treat you the way you should be. Also... BIG PLUS: They are attentive and keep their word about calling and appointments. It's not like Comcast where your appointment is between 8AM Monday and noon Thursday. read more

After being "stood up" by another plumber, I called Joslin. Not only was I promised early service, I was called back within and hour and told that a plumber was on his way. I could only be there for just a few minutes, but my wife was so impressed with courtesy, diligence and competence. He bent over backward to see that our problem was solved and my wife was so impress with how nice he was. I regret that we did not remember his name but be assured we will call on Joslin for any future plumbing problems. read more

Had a plumbing problem the day after Thanksgiving. They were out to my house within 2 hours of my call, the tech was very helpful and did not make fun of me when I told him that we had attempted repair tips that we found online. :D The repair was quick, the service was friendly and the rate was very reasonable (actually less that what we expected). I would highly recommend them! read more

Drew came out to look at a plumbing job I attempted and failed. He crawled under my house, took one look and told me I needed to cut a certain copper pipe and cap it with a sharkbite. He then told me I didn't want to pay him for that job and told me to have a nice day. No attempt to sell me on more work. No charge. No BS, just strait up honesty. I will have more plumbing to do and some HVAC. I will call Joslin. Refreshing to see honesty in this industry. Thanks, Drew. read more

Our kitchen sink had been draining slower week by week. Finally, last might it totally clogged and was a nasty situation. Called several of the local big name services and just got on a waiting list and service call rates are charged. Finally, I found Joslin Plumbing and the receptionist told me that someone would be at my home within an hour. In about 25 minutes they arrived, wow! Ronnie was courteous and efficient. Had the drain flowing within 30 minutes! What great service and very reasonable fee! Would definitely recommend Joslin Plumbing to anyone that needs quick service and fair pricing! Thanks read more

Joslin is the first plumber I call. They came highly recommended from friends. We had them replace a plumbing fixture and did a great job. When our water heater went out the day after Christmas, they were the first place I called. They have reasonable prices, excellent service and here when we need them! read more

We rent in fieldstone farms, Joslin is the 'go to' for our property manager. We've dealt with them for 3 and 1/2 years. They seem fine for really easy fixes. But not when the problem is a bit deeper. We went without air conditioning for the entire 4th of July weekend, which hit a high of 99 degrees. By Monday morning, my husband called Joslin for the 4th time to see if they'd ordered the Carrier WeatherMaker two-zone system board - to which the man who came to our home Saturday evening said we needed. By twenty to 9 in the morning they had not, but were sending another tech.... that is when I called and asked why send another tech - the tech on Saturday, who was here for an hour and made 3 phone calls stated with certainty that it was the board. I was told they needed to send another tech to verify. That is when I called another company with our property manager's approval. By 11AM Joslin had still not been to our home - completely unacceptable. Here's the bottom line, the other company found that the thermostat had been wired wrong, and also wired roughly - the wires are slightly damaged. Secondly, the outside unit had something broken on it, and third, the transformer had blown to which they placed a new fuse. A board was not needed. I see that Joslin has many good reviews. Perhaps they can turn this around - as to the other company - they spoke highly of Joslin, stating yes, they're competitors, but that they like them very much. That is a class act. read more

Always helpful!! Great service! I had a leak above my hot water tank. They ran over maybe 10 minutes after I called to shut the water off and then had a guy back a little later to repair it. Who else does that? read more

Our air conditioner was giving us problems last week. Joslin got Ritchie Glenn out to our house at 7:30 the next morning. We were very impressed with how thorough he was, and even more impressed by his kind personality and professionalism. This was just a reminder to us why we always turn to them when we have a need! read more

Beware of a one line proposal with a nice round number like I accepted! I am a contractor and I hired Joslin to install a tankless water heater at my property in Franklin, TN. It was a one day job for two men that included extending a gas line and two water lines that were just a few feet away. They did a nice job, but they charged me $5,000.00 for this work. I was unfortunately uninformed at the time that I hired them. A few months later, I am doing the same work on another similar project and am having the same unit, gas work, and water line extension done for almost half of Joslin's price. I purchased the unit today at a local supply house for less than $1,800.00 and paid another company about $800.00 to do what Joslin charged me over $3,000.00 to do. I expressed my disappointment and regret to the owner today and he didn't seem to care at all. Drew just told me that that's how much they charge... I would strongly recommend getting other estimates, to hold them accountable. I would also ask for an itemized proposal and itemized invoice. Beware of a one line proposal with a nice round number like I accepted! Lesson learned and will make sure to share this bad experience if everyone I can. read more

Prompt service at time promised. Repairs were done well, and Danny was pleasant and careful to keep things clean as he worked. The price was great--much lower than the company I'd been using. I paid by check, but they take Mastercard and Visa also. I would definitely call them the next time I need a plumber. read more

I cannot say enough wonderful things about Joslin Plumbing. First of all, I love that they call you when a technician is on the way. They are always here right on time if not a little early. Secondly, Henry and Danny are so professional and "know their trade". Both have been out to my house (after having another company charge me close to $600 without fixing the issue) and was very thorough in their analysis of the problem and fixed it right away. This company has wonderful standards and i highly recommend them. read more

We were astounded- The Joslin Plumbing technician wanted 150.00 just to get out of his van. I'm serious- as in " I'm not getting out of this van unless you write me a check for 150.00...... " We were floored. Staff onsite have no authority to write checks to anyone. We are a Church who just had Joslin out 3 weeks earlier to help us with another problem. That bill came to 750.00. After the first visit- we thought we had a business we could count on. We will no longer be using Joslin Plumbing and will let all other churches in the Franklin , TN (as well as all Middle Tennesee churches in our association) know of our experience. They may have been great at one time- stay away from them now. read more

These guys are fantastic! Our downstairs central heating was down. We called our friend's large, well-known heating business and they gave us a $7000 bid for a replacement system. Then we called Joslin, and for a few hundred bucks they had it up and running! read more

Awesome company! So glad we found this honest service organization to assist us better than the "smiley face" group we used in the past. We had an issue and the Joslin tech was onsite within 15 minute of calling in, with the problem solved in 10 minutes. Also, the price was more than fair... this is a company we will continue to use for years! read more

Pretty much agree with the other positive reviews. Joslin is the 4th plumbing company. I have used since moving here. I like that they are located in Franklin. They replaced a pressure regulator valve that was making noise, and added an external faucet. The work was done in a reasonable time and at what I felt was a fair price. They also agreed to work with my homeowners warranty company, even though they were not on that companies approved list. Recommended. read more

Called them yesterday to fix my parents heat. Showed up promptly today. My dad is very paranoid about having people to the house to do any work. He is always afraid they just want to replace, not repair. His current system was not installed correctly and it would cost a fortune to replace it and he just cant afford it in his retirement years. The technician today didnt try to sell him a whole new system although he did voice his concerns about how it was originally installed. He took the time to diagnose this problems, found several issues and resolved them and now the heat is working and he found an issue with the blowers not working right and now the airflow is twice what it was. Havnt got the bill yet but I'm sure it will be reasonable. Technician was very nice and professional. He understood our needs and took care of them. We have used Joslin before and never an issue. read more

We were very impressed with Joslin Plumbing. We had clogged pipes that caused quite a mess, but Tanner came in and saved the day! They are prompt, friendly, and got the job done without it breaking the bank. Highly recommend you give them a call!! read more